I had a short in my aftermarket radio and I didn't want to try taking it apart myself in the dead…read moreof winter. They have limited weekend availability so I waited until I had a weekday off and was able to get a matching appointment. One hour at the shop, they had it all put back together and functioning. Electronics are fickle, but the people who helped me that day were friendly and professional.

Had a subwoofer installed for around $500 of labor and blew less than a year of having it. Amp was…read moretuned too high and they didn't take any accountability for it.

I had my windshield replaced in 2025 here because they are a local business, even though my…read moreinsurance like us to use Safelite. I was told they were a listed with Progressive so they guarantee their work. A few months later a HUGE Crack appeared out of no where while I was driving on a side street. At first I thought it was water or something because it came out of nowhere. The Crack started from the bottom of the windshield where the adhesive and weather striping is and curved almost to the other side. The guy at Affordable Auto Glass looked at it and said "oh yep you were hit" and pointed to nothing. I said as much and he just kept gas lighting me. I know I wasnt hit by anything, but they shuffled me into the shop, fast talking the whole way, and set up a replacement appointment. When I got home I inspected the windshield more throughly and the crack starts from a chip INSIDE the glass where it meets the adhesive. Furthermore there is a similar chip on the other side where the glass meets the adhesive that has not propagated into a Crack (yet). These guys do not stand by their work, and will not be honest about their mistakes. This shop was good many years ago but the current owners do not care about quality or accountability.

I went to get the inspection sticker before the current one expired. They gave me inspection…read moresticker for only 6 months and claimed that I was a year late. They offered to give me another one if I pay again. I conscientiously take care of my car and know the rules. Will never go there again.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

I got my spray in bed liner, tonneau cover, headache rack and brake control put in. Eric and Mary…read morewere great.

Excellent customer service! Very professional and knowledgeable. If you have any work that you…read morewant done to your vehicle, WMVU is the place to go!!

Western MA Auto Glass provides high quality service and they work hard to get the job done…read moreperfectly! The owner treats your car as if it's his own. I highly recommend going here. The customer service is awesome too!

"Candy" of Western Mass Auto Glass came to the rescue. On a freezing cold day my drivers side…read morewindow was stuck open. After calling around to a number of garages with no luck he immediately was able to take me on a moments notice. It was clear he was knowledgeable about how to make the repair and was able to fix it on the spot. Extremely affordable, very friendly, would recommend 100%.

Competent and reasonably priced, what more could one want…read more Had a 1.25 hitch put on my little Honda civic and a bitch bike rack installed. Trustworthy.

I popped some to rivets in my tonneau cover. It's wasn't something I could fix myself and not many…read moreplaces can. With lack of options they could have milked the labor hours and charged me a full hour or a few other things. They charged me $25. If they charged $50 I would have been happy but they were very honest and that's hard to find today. 100% recommended

***FRAUD ALERT*** Ebay store…read more Bought 2 Soundigital amps, listed as NEW. Neither worked out of the box. Had to have them repaired by the manufacturer. "A lot of broken solder joints on the daughter boards for both input and output." This clown Nestel is a BS artist, buyer beware. You have been warned.

These people take short cuts and have little regard for the customer. They removed and reinstalled…read moremy windshield and did not use the appropriate gasket when they reinstalled it. It was much wider and thicker than the original and it was not even installed properly. It was flailing and detached so that water was seeping down into the metal around the windshield. I went back to them and spoke with a worker called Aiden. The solution Aiden had was to add tons of glue. I also asked him why they didn't use the same type of gasket as previously and he did not have an answer for me. I assumed it was a Made-in-China product like so many other things now-a-days and that the original gasket was no longer available. Shortly after, I noticed that other areas of the gasket were loose. I ended up bringing it to someone else. Because of all the glue Aiden had applied, when the new shop took the windshield out, it broke at the last tug. And, they said the wrong gasket was used. Indeed, the correct gasket is still available, which is what Wolf Autoglass installed. All I can say is wow. How are places like this still in business? I went back yet another time to get a copy of the invoice. Rich Bouleau, the owner said he could not give me a copy of it, because he was subcontracted to do the job by Strong's Autocare. He further explained that Strong's was the customer, not me, even though I am the one that hired him to do this job in conjunction with the work that Strong's was doing. Also, he said the gasket they used is a universal gasket. Thank you, Mr. Bouleau for your total lack of pride in the work coming out of your shop and disregard for the customer and their vehicle. This shop is a low-quality establishment and their work is of little to no value, in my experience.

I have been going to Rick's for years and have always been happy with their services. It is a…read morefriendly environment, and the staff is consistently courteous and professional. I highly recommend them! I been taking my daughter and her friendls vehicles there also. If I'm in Killeen area I will pay extra to tow my vehicle to his shop.

All I can say is wow! Rick's Auto Body truly is one of the most conscientious customer service…read moreoriented company's I've ever dealt with! From the meet and greet by Jasmine at the front desk; Susan and Lisa who professionally piloted my service experience from drop off, interim progress report to final pick up, this was an adsolutely stellar 200% satisfactory experience! I was concerned at first by an initial 2.5 week pick up estimate for completion. I was called Tuesday of this week and told that my car would be ready for pick up today which which was less than a week after dropping it off last Thursday. They did tell me at first they would do everything possible to get the car back to me as soon as possible but parts deliveries can be unpredictable; hence, the original long lead time. They under promised but over delivered big time.They even detailed my car prior to pickup. Rick's is a first class company and an absolute pleasure to do business with. Folks do not think twice about Rick's Autobody if you have a need as these folks are rewriting the book on customer service and prompt professional beautiful body work...!!!