full disclosure, this experience was nearly a year ago but the location was just suggested to me by…read moreyelp so I'm writing this up now. They aren't great at sticking to appointments. I brought the car in for an oil change and to troubleshoot a lack of heat on the driver side. They advised they confirmed the heat was working despite not letting it run long enough to possibly get up to temp. I told them I would go run some errands and come back to show them what the issue was. Before I was able to get back I was called and asked to come back becasue the bay the car was in "had some fluid" in it. I asked what kind and they said they would figure it out. it was oil. The filter gasket was cracked and it leaked nearly all the new oil out in my 15 minutes of running around. When it was back in the bay they also left the plastic skid plate hanging by one screw under the filter and I could see the oil dripping off of it. #1. Troublehsoot the customer complaints #2. How are you going to not notice a cracked filter gasket, or did you just not care? #3. If you can't identify that a mystery fluid in the bay is engine oil you should lose your ASE certification. #4. After coming back the following day (and sitting in their lobby for hours, my airbag light was on (new) and I was told they don't touch airbags and I need to go to the dealer. They did fix that when I asked them how they replaced the heater core without taking the dash apart which would have required removing at least the cable for the passenger airbag indicator. That only took them 20 minutes to fix after I told them I would be having the dealer invoice them if I needed to go there. I have the lifetime alignment service so that is the only thing the vehicle will be back in for and only because I'm sure they won't refund it several years after purchase.

They deserve ZERO stars because they did nothing for me…read more I made an appointment for a simple oil change. I arrived early and waited over 2.5 hours. My car never left the space I parked it in. Why bother making an appointment if they're not even going to TRY to honor it? I took my key back and left with no oil change (no apology, either). All in all these people wasted four hours of my day. Congratulations, Firestone, you have permanently lost a longtime customer.

I had a wheel alignment on July 9, 2026. I couldn't ask for better service from clerk #619. He…read moreexplained everything before and after my car was serviced. I was told to come back for a calibration after 25 miles which was the next day. July 10. I did not have an appointment and Steven was at the counter when I walked in at 8:10am. They were very busy so I prepared myself to be there for some time. Much to my surprise I am in my vehicle writing this review at 8:33am. Thank you Steven and all workers at this location. In my 2 day encounter I saw the employees handle every customer with the utmost respect. I've been to other Town fair tire establishments and by far this is the location I will be sticking with.

Town Fair tire is a great tire shop with great prices on all their tires. The sales people are very…read morefriendly and helpful. I'm not a very knowledgeable person when it comes to tires so it's nice to have somebody who can give me a few different options to choose from and all from top quality brands

Excellent service, transparent pricing and quick turnaround. Wide selection of tires and pricingread more

I thought air was free guy really charged me $5.32 for air than was very rude when I couldn't pay…read moreto his Cash App instead than went on to tell me I had to pay with Zelle or Cashapp I immediately told him all I had was my debit card and was upset because owner was going to know . I was gonna tip him because it's cold out but to charge for air is wild .

Avoid this business, used them twice, both turn into a nightmare, don't expect a quick turnaround,…read morefirst time white letter tires were mounted with the letters inside, second time brake job not done after 8 hours had to leave over night and charged $200 more than I was told, be warned

AAA couldn't replace my tire, the spare was stuck to the bottom of the van. They towed it to the…read morenearest place and thankfully that was here. They got me on the road with minimal cost and delay.

I waited 4 hours to plug my tire 4 hours never come here…read morethe servis sucks and all the people do is talk and not help

Got me in and out. Took care of my flat. I'm from California and usually issues like this take up…read morea good part of your day. This was quick and painless here!

Great service, at a good price. Some of the only honest mechanics out there…read more Also a good points system to get a little back.

I am not one to leave a review, however, for my experience today at Modern Tire in Newington,…read morespecifically with Pete, I have to. I had a really great experience with Modern Tire. I went in thinking I needed my brake pads replaced, but after taking a look, they let me know that they actually didn't need to be replaced yet. They easily could have taken advantage of my lack of automotive knowledge and gone ahead with the service, but they chose to be honest instead. I truly appreciate their integrity and transparency. It's not something you always find in this industry, especially for a woman unfortunately It's refreshing to work with a business you can trust. I'll definitely be returning in the future and highly recommend them to anyone looking for honest, reliable service.

Rolando, Mi Hermano!…read more First of all, $25 for a mounted and balanced used tire is one of the best deals in town. As I briefly perused the inventory, most of his tires have a lot of life left. Will you get a matching set of four? Probably not, but can you argue with $100 to replace ALL your tires? Perfect for someone with a beater that just uses their car to get around town and doesn't see any sense in spending much for new tires. More important to this review: my situation. Balancing tires is somewhat of an art form. And god did I have some horrendous tires and wheels on my truck. Honestly, they were beyond repair. But even so, Rolando and his helper ALMOST got rid of all the vibration related to poor balancing on my original wheels. It was a good job given what he had to work with. But finally, I had it with the stock tires and wheels. So two weeks later, I craigslisted me a nice set of gently used alloy wheels with Goodyear Kevlar All-Terrain tires on them, and I took them straight to Ronaldo. He ran into some challenges during the balancing process, but the result? PURRRRRRFECT. No vibration whatsoever. And amazingly, he charges $5 to mount and balance a tire. CRAZY! I tip him every time. Technically, the total cost of services rendered during my two visits was $55, but I've paid him $80. Worth it. Yeah, it's just a little tire shop crammed into a garage in New Britain. But aren't people more important than presentation? Ronaldo Cruz is a good man, and you should give him your business for sure. Hablan Español!

Um...yes please. 10 dollars for a tire patch, dropoff and…read morepickup in 30 minutes. Tipped him 2 dollars. I asked for the tire rotation and balance and didn't get or pay for it, but didn't really have time this time. They do speak Spanish here....with an interpreter on hand. Hours on Saturday were 8-6pm...was a little tough to communicate that and get an answer. They were ready to replace my 120$ Hancook tires with a 25 dollar tire...which would have been fine. But I made it clear I wanted to keep my tire if at all possible, and they removed a 1 inch screw and just charged me for the patch, which I would have to say is honesty since I dropped it off and picked it up. Always a pleasure supporting New Britain/Connecticut City businesses. Muchas Gracias Cruz!

As a single woman I always feel like auto places will take advantage that I know nothing about…read morecars, not the case here! I purchased an older car a few weeks ago for my son. I'd had another auto guy tell me I needed new brakes, new transmission and engine mounts and a bunch of other repairs, so decided to get a quote a 'south street auto' Kevin the owner said I only needed brake bracket parts and cleaning, and something with the power steering but that my brakes were almost new and the engine looked great. I asked him to do everything on the car while I was there to make sure it was safe for my college aged son to drive and it all totaled $414. I saved a few thousand by coming here. I noted that every guy that came in was a 50-70 year old local who had obviously been taking their cars there for years. This is now my go-to auto place. Kevin could have told me anything was wrong with my car and I'd have no clue but he obviously runs a honest and extremely fair priced.

I chose to go to SSA to get my AC fixed because another reviewer commented how well she was treated…read moreas a single mom, trusting that she wasn't being taken advantage of or condescended to. I can definitely second that! Kevin explained things clearly, was the lowest quote AND offered me a sweet loaner of a Mustang that my kid was super happy to be seen in! To top it off, I now have my AC working again. Pretty happy and when my compressor finally goes to the great beyond, I will return.

Oil change. Polite speedy and professional. Will be back…read more again. Reasonably priced as well

I have been doing business with this company for a few years…read morenow with my Jeep Grand Cherokee. A few weeks ago, my Jeep engine light started to flash on my way back from my son's basketball game. It got the point where my gas pedal was on the floor and I couldn't accelerate at all. I called Computer Tune and Lube and Dan, the owner, told me to drive it straight to their shop. So I did, and he said he'll have his team take a look and give me a call. Gave me a loaner (2010 Toyota corolla, that sounded worse than my Jeep). Told me not to drive it on Monday (day of the blizzard). With a quarter tank of gas and the way it sounded I just drove it home. Within a few hours I got a call from Dan. He explained that "fuel started to leak on my exhaust tank, which caused my catallactic converter, radiator, temp gauge, etc to not work properly and he'll have his guy start tonight if I give the okay. He told me it would be around $3,800 plus tax for everything. I felt EXTREMELY pressured. I told him to let me talk to my husband and I'll give you a call back. He said, "I'm leaving for the day, and so will my guy unless you give me the okay to go ahead. Otherwise, I can't get to working on your car for another week or so." So I did give the go ahead since I needed my Jeep fixed soon with 6 kids and activities and sports going on next week. Fast forward to last week, I picked up my car on Wednesday and paid in full the $4,267.28. The invoice was 2 pages long! Dan even said " you got a lot of life left in that Jeep. My brother pays over $1,300 for his new jeep, so no need to get a new car anytime soon" Well, yeah especially since I just put $4,000 into it. On Saturday, I drove my jeep on the highway it started to flash with the engine light again. Then my temperature gauge went all the way up to "H." And then it went right back down to "C." Thought it was a fluke so drove it home. On my street, I could barely accelerate and it started to smoke. After getting a second opinion, from another mechanic, they told me this is the shops fault. He said "you just paid to have your radiator replaced which is what cools your engine and prevents it from overheating. See if they can take a look at it free of charge since they caused it." On Monday, I went in person to talk to Dan and see if he could resolve this. He told me that it's my "fault I drove it. I would have to bring it back in the shop and he'd look at it and if it's on them, they would fix it otherwise I would pay for the tow and all other costs associated with it." I told him my jeep never overheated in the past and I just got my radiator fixed from your team and now my engine overheats. He says "it's an old car and has a lot of issues." I felt scammed and didn't trust him after that. I contacted the BBB and decided to write this review to warn others, especially women. His shop caused my jeep to overheat and now after $4,000+ of repairs I can't even drive it. It's NEVER overheated before and I just paid for all those parts to be replaced and then my car overheats and he won't even look at it free of charge? Women, moms, beware, this guy takes FULL ADVANTAGE.

Great service and friendly. Would recommend this company to all who are in the tire market.read more

From the owner: Connecticut Tire is the best tire shop, auto repair and maintenance service in Berlin, CT. We have…read moreprovided new tires & tire repair, auto repair, and auto maintenance services since 1967.