Came to our house for a redo (was about 10 yrs). Did a good job then. When they arrived this time they said they couldn't do the work (tub was too large) ... was the same tub 10 yrs ago. They said we needed to remove some copper handles in the tub in order to do the work and then patch the holes. Would cost more but we agreed. After removing the handles, they are now declining to do the work saying that can't patch and the tub is too big. Very odd interaction. read more

They did a pretty good job. Not perfect, had some 'dust bunnies', but overall it looks a lot better. The technician was great, he showed up on time and was very efficient. The chemicals are very strong, so be aware if you have allergies. Nice job for a reasonable price. read more

My bathtub had old vinyl sticker decals that I tried everything to get off, and scraped up the tub in the process. This company was great! Angelo gave me a quote by looking at pictures that I took, and this morning my old tub got a makeover. It smells but luckily the weather is warm and I can air out the house. Highly recommend-excellent job at a reasonable price. read more

Custom Coat & Glaze - Before, rusty and 70s flower stickers - Refinishing Services Near Me

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Had our shower glazed and it looks like a whole new bathroom now! Love the result! Very professional and reasonably priced!

The owner Angelo over the phone was very helpful. The person who came to our home was very unprofessional. He was supposed to come at 1030 And called to say that he would be here at 830. He was talking on the phone and acting like he was in a rush. There is a "paint stain" in the tub...not smooth and I definitely worry how long this will last. He made it very clear that he was in a rush. On top of it all he left my front door and screen door WIDE OPEN when he left. I really liked the owner over the phone but beware of the people doing the job read more

Custom Coat & Glaze did a great job from customer service to completing the job professionally. Angelo came over and inspected the tub initially prior to scheduling the refinishing. I noted that there was a damaged area in the tub which needed repair prior to the refinishing. I also noted that we wanted the tub to be white instead of the biscuit/tan color it initially was. The damaged area was repaired and the tub was refinished in white. I posted a before and after picture in the photo section (see photo with blue painted walls). The refinishing work took 3-4 hours and the refinishing smell was out of the house within a few days even without a window in the bathroom for ventilation. We were able add on new fixtures and use the tub/shower 2 days after the install to allow the refinishing process to settle. Even after the refinishing Angelo was reachable to answer questions I had about cleaning & maintenance. It was suggested to use Scrubbing Bubbles Mega Shower Foamer (NO bleach) and a nylon mesh covered sponge such as Chore Boy or Dobie Pads to clean the tub/shower unit. Overall: A+ work and A+ customer service! read more

Custom Coat & Glaze - Before (left) & After (right), came out great! - Refinishing Services Near Me

Needed my tub glazed and so glad I did my homework. Custom Coat & Glaze answered my call within a few hours and after the reasonable cost I decided to go for it. So glad I did!! The tech was nothing but wonderful. They were out there a day later and after the great job and no mess left behind it was a win. Happy in Revere, MA read more

Yelp* really needs to think about incorporating a 0-star option. Stay away from this company. I live in a building with a bunch of other condo units. When my neighbors found out that I was thinking about having my tub/shower re-glazed, they told me about Custom Coat and Glaze. However, these are two neighbors who had the procedure done because they were prettying up their units in preparation for sale. I, however, wanted/needed to have this procedure done because the developer than transformed my unit from an 'apartment' to a 'condo' used sub-par material and labor, thereby requiring me to reach out to Custom Coat and Glaze. My point in all of this is, although my neighbors recommended Custom Coat and Glaze, they were doing so only because they had recently had the procedure done and didn't stick around long enough to watch it all....fall....apart. I had the procedure done about a year ago. Organizing the details prior to the procedure was easy enough. I dealt with Angelo on the phone and he was friendly and professional. On the day of, two gentlemen showed up that went to work. They sealed themselves in my bathroom and I saw them only a handful of times over the next 3.5 hours. I did note that they were wearing masks, which is good because the fumes were noxious. Though, they had the door and windows open, so I wasn't really bothered by the odor. Note that once the procedure is done, you cannot allow water to touch the coat/glaze for up to 24 hours. You also need to let the coat/glaze dry, but they frown upon leaving the window or door open because any dust or dirt can easily end up affixed to the surface. When I spoke with Angelo prior to the procedure, he advised that they back their work for 1 year. And herein lies my problem with this company: prior to the procedure and during the planning stages, Angelo advised that I go out, buy some grout, and fill in any egregious holes between the tiles as this would not allow the coat/glaze to form a seal. When the workers showed up on the day of the procedure, I showed them my handy work and they advised that what I did was good and would allow them to proceed. They further advised that my work was adequate enough that there would not be a problem down the road. I should explain that all told, it took me about an hour to go through all of the tiles and affix the grout. I don't want you to think that I spent xx hours in there and all of this was the result of my lack of attention to details. Well, 6 months after the work I noticed some slight chipping along the seams of my tiles. And I'm not talking about one area in particular, but rather several areas. I'd say about 25% of the total chipping was in/near an area that I had grouted myself. The remaining 75% of the chipping was in other areas that did not have any holes between the tiles. I called Angelo and after some wiggling, he would send someone out. This someone was a good hour late, but that's not the point. He spent all of 30 seconds looking at the chipping and told me to go out and buy some 'soft grout', fill in the chips - and holes - and then slightly sand over it. End of story. He told me that the chipping was not the result of poor work on their end, but rather, a failure by me to not fill in all of the holes between the tiles. Wait, what? I attempted to show him that the chipping was in several areas and not just where the holes were, but he didn't care. He was too anxious to leave (it was Friday, probably around 515pm or so) and start the weekend. The total bill was approximately $850.00. For this price, and the promises/guarantees I received on the phone, I at expected at least a little more effort when they came and evaluated the problem I had. Maybe even perform a little touch up in some areas. Nope. This practice is entirely unacceptable and I want to do everything I can to have you look elsewhere for a coat/glaze. Granted, for a month or so afterwards, the finished product looked awesome. But shortly after that, it all came falling apart. And the worst part about it was, they didn't stand by their guarantee. They never should have started the project if they deemed the holes to be too deep or too large. Rather, the proceeded with the work, collected and cashed the check, and then ducked away from any accountability or responsibility. read more

I recently had my old pink bathtub and tiles coated and glazed white. I can't believe the result. My bathroom looked refreshed in one day, brand new! I strongly recommend this company! read more

Angelo was helpful in setting up our time, telling me what needed to be done. there was some miscommunication regarding the removal of the shower doors - but may have been my misunderstanding. Julio t(he tech who did the work() was very professional, called to see how the door removal was going and promptly scheduled a return. The tub looks wonderful! I dealt with the team from Newton and would recommend their services. Will see how it all holds up! read more

We used Custom Coat and Glaze for our downstairs apartment in our two family home and it came out so beautiful. We then decided to do our second floor apartment bathroom and unfortunately we came across some water issues in our bathroom where the tiles were moving and there was moisture in the back of the tile. Julio stopped what he was doing and told us exactly what the problem was and did not go any further with the reglazing to make sure we are happy with our product and that we understand what was going on with our bathroom. Unfortunately we do have to redo our tiles in the bathroom but we will be having Julio come back to reglaze our tub once again. Julio's honesty was great and had a lot of good recommendations for us to help us. read more

I had a complete bathroom refinished yesterday by Custom Coat and Glaze, which came out excellent. Actually, better than I would have expected. Angelo is very quick with answering calls, and very accommodating. I would highly recommend this company. read more

We hired Custom Coat & Glaze to re-glaze our tub in April 2017 - it was badly chipped/exposing original green tub. Angelo was very professional and straightforward on the phone during initial call/screening. They showed up as scheduled with no problems or delays. Brian (who did the work day-of) called with his ETA, which was very helpful. He was prompt, knowledgeable and courteous and our tub looks great! I'd definitely hire Custom Coat & Glaze again for future needs. read more

After speaking 8 different refinishing companies regarding my tub, I selected Custom Coat. I spoke to the owner, Angelo, who I found to be friendly and very knowledgeable. He took the time to explain the entire process from start to finish including maintenance. He was very thorough, I also liked the fact they have been around a long time. The other companies did not explain their process, in fact they seemed either unable or unwilling to when asked about materials and process. This was a huge red flag for me. I'm so glad I chose Custom Coat for this service. They did everything they promised and my tub looks fantastic. I saved so much money. I highly reccomend them if your are looking for a quality company that does what it promises and stands behind their work. Thanks again Custom Coat for a wonderful job. read more

I had my tub refinished about a month ago and I am so happy that I did! Angelo was super friendly and left my bathroom cleaner than it was when he got there. That never happens. :-) The work was great, too. I definitely recommend that you give him a call if you are going to do any work in your bathroom. Tell him Julie sent ya ;-) read more

I read up on the processes they use and it seemed to be a good place. Knowing full well that I was a residential customer I was asked to provide pictures and dimensions, and then answer more questions. OK, good to be complete, right? So with our home about to be filmed in 3 weeks to be put on the market, he writes: We are inundated in large scale projects and I won't be able to do your job for several months. Wow. What planning skills. Wasted 4 days I didn't have - to do something with that pink tub. Draw your own conclusions. read more

The person performing the work left a huge mess in my house and rudely informed us that we would need to clean it up and take out his garbage. Following refinishing the tub, they refused to reassemble the fixtures. When we called Angelo (the owner) he refused to send someone to reassemble the tub. I was very disappointed with the service and attitude. read more

We are thrilled with the results of our tub/tile glaze. Looks brand new. Guys are extremely meticulous, they even told me I didn't remove enough dust (construction site!) and they came back another day b/c they did not want to compromise the result. Would hire again and highly recommend! Great price as well. read more

I was very happy with both the service and the work. Arrived on time and was professional, and the tub looks great. Well done and well priced, thanks! read more

20 years ago I had Custom Coat and Glaze refinish our bathtub. We were very happy with the results. We now are looking to have it re-glazed and were very pleased that this company can accommodate our request. They are very professional and we are looking forward to our new tub resurfacing. read more

STAY AWAY! I selected Custom Coat and Glaze because the gentleman I spoke with on the phone (Chris) seemed very knowledgeable and had all the right answers. Unfortunately, the finished product was a complete disaster and I realized Chris was nothing more than a salesman. I had two porcelain tubs refinished. Both tubs were actually in good condition prior to the work being done, but they were a little dull and Chris convinced me they would look like new when the work was complete. $740 later I have two tubs which look worse than they did prior to the work being done. The "Technician" who came to complete the work (Bob) arrived in an unmarked compact car with all of the materials in his trunk. The work is sloppy and the finish is very poor. Some areas of the new finish are exteremely dull (Worse than they were before he started) and some areas look thick and glossy. Some have "fisheye" pitting and some have trash and debris in the finish such that it is very rough. The finish seeped into the surrounding floor and wall grout, which Bob simply blamed on the existing conditions. The floor and wall tile surrounding the tub were in very good condition, but the lack of detailed masking by the technician made them look awful. When I questioned Bob about the poor quality of his work, he seemed a bit surprised and said it would look much better in a few days. A week later I contacted Chris and his solution was "Just keep washing it and it will look better in a few weeks". It became obvious to me that this company does very poor work and that customers that don't know any better are simply taken advantage of, and customers like me are told "just give it a few days", "just give it a few weeks", etc.. I would also add that in their explanation of the work they report applying "multiple coats". This is not true, as it is obvious from the finished product that there were no more than two coats applied, and it was done so poorly that some areas only have a single coat. I have had good luck with many contractors in my lifetime, but would advise STAY AWAY FROM THIS ONE. read more

i called around to get quotes for my porcelain tub and tile surround in my bath. of all the companies i called custom coat and glaze was by far the most informative ,They were upfront and took the time to explain the process , what to expect, and how to maintain the finish. The other companies were very vague, dodged my questions, refused to tell me how many coats and their processes and tried to get me to make an appt with them. I chose custom coat , Angelo the owner was very up front and was open to answering all my questions which i felt comfortable with, plus his 18 years in business and the thousands of tubs they have refinished tells me he knows exactly what he's doing. The job came out fantastic ! The tech was on time, he was courteous and helpful and above all i could'nt have been more pleased with the outcome ! the finish came out spectacular and it transformed my entire bath without having to rip out my outdated colored tub and walls . I am going to get a new sink/vanity and toilet to compliment our new make over. I highly recommend custom coat and glaze to anyone looking to do tub and tile refinishing in their bath. read more

The initial coating was performed improperly... The glazing was lazily placed over the ground down debris that was not cleaned by the tech following his prep work. This left a surface with notable defects which chipped immediately. The edges were not prepped or glazed and therefore the glazing lifted, IMMEDIATELY. Where caulking existed, the tech lazily glazed over the caulk (rather than remove the caulk and then re-caulk after the job)... for those who know, nothing adheres to caulking and so this lifted within a few days. Called and told the owner/manager who insisted the work was performed as it should have been and that I should simply caulk over the lifting glaze. As I knew, and you might imagine, this did not solve the issue. It has merely slowed the lifting of the glazing from around the tub. It has been two months and now all of the glazing is separating from the floor of the tub and around all of the edges. I would call and request that they redo the glazing work they were contracted for, but for a company whose WHOLE job is to re-glaze bathtubs to do such a p1ss poor job, I wouldn't give them a second chance. Hope this saves at least one customer their time and money. read more

I used Custom Coat and Glaze 22 months ago. 14 months after they came (2 months after the warranty expired) my tub started chipping and not just a little, a huge patch of tub came off. I used the products they recommended to clean the tub. When I called to see what I could do, they were rude on the phone. They wanted to charge me another $600 to fix it. When they originally did the work they left the bathroom door open and blew the fumes and dust through my bedroom. My bedroom was covered in a thick white dust. We even had to call them two months after the work was done to fix the caulking they did. Yesterday I had a different company come in to fix my tub again. He pointed out several mistakes Custom Coat and Glaze made, i.e. coating the tub and walls as one piece instead of two separate pieces. There was no white dust, he used a tube to blow out the dust and fumes through the window. Finally my tub looks nice again. I agree with a previous reviewer, too bad you can't give 0 stars. read more