Really liked Dr McDonald at first. They made my glasses wrong and instead of fixing it he kept…read moredebating me over and over. Turns out his office manager optician got the wrong pupillary distance and that threw everything off. I had to bring them an accurate PD from another eye doctor before they would remake them. Before that he made me come in for another eye exam and when it was slightly different he berated me for wasting his time. They wasted my time and I found out later that it's normal to have slight variations in vision exams based on the time of day, fatigue etc. The issue was not my eye exam; the issue was the pupillary distance. I think he didn't want to lose any money remaking the glasses so instead of just doing that he thought he would attack me until I gave up and stop telling them I couldn't see out of the glasses. This is the dark side of this office that you won't see until someone screws something up. I didn't know anything about pupillary distance or eye exam variation or anything because I never been to a place where I experienced something like this. If his office manager, who I see from some other reviews has been rude to other people as well, had not measured my PD wrong none of this would have ever happened and I would have just thought he was a great guy and it was a great office. But as the saying goes, customer service begins when something goes wrong. They messed up and they bullied me. It was a horrible experience.

Dr. McDonald is the best doctor I've ever been to. He patiently listened as I explained symptoms…read morethat I was experiencing and, even though he'd never heard of anything like it, he did some testing and helped me sort out what might be going on. He has excellent equipment that helped him diagnose my macular degeneration early. He is kind and empathetic and takes a lot of time with each patient. I never feel rushed and I always feel like I can ask any question. His staff is wonderful as well. I highly recommend Dr. McDonald.

After the office manager Kiley became involved my issue was promptly resolved at no cost to me…read more Two new progessive sunglass lenses were fabricated by Ian at the Alvernon & 5th office. He installed them today at no charge to me. Great result due to Kiley and Ian.

Eye exams thorough, knowledgeable, and professional. Easy to communicate. These strengths carry…read morethru with the Optitions on your eyewear.

Thank you Costco optical !! You saved the day with letting…read moreme use your eye rinse solution ( 3 times )during Sunday shopping . It finally cleared out my eye sooo grateful for your kind help. ( sunscreen in eye couldn't see ) The optometrist offered to help if I was willing to wait as there were patients " waiting . The optical department is always so busy and I've heard nothing but great things about it .

Great service with access to easy and convenient scheduling. I was able to make a same day eye…read moreappointment $10 and I felt the optometrist was very thorough with his evaluation of my eyes and informed me in great detail about now needing progressive lenses.

I chose this location as it is closer and they are open on Saturdays. It's a small office, but they…read morehad some decent higher end selection of glasses. The eye doctor was nice and quickly did an exam, but I didn't appreciate the diabetes lecture. If I wanted that, I would've visited my mom. Unfortunately, nobody contacted me that my glasses were ready for pick up. It had been three weeks! I spent A LOT of money on my glasses and that is really disappointing and unacceptable service.

Dr. Wanon and his staff are fantastic. I was able to book a same day appointment, they took my…read moreinsurance, and the exam was thorough but efficient. Happy to support an independent practice/small business.

I've purchased my eyeglasses here for the last 2 years and see no reason to go elsewhere. We…read morestopped at WP before we came here this year and didn't like the styles so we continued on to Eyemart. They are genuinely helpful when picking out frames from their huge selection - if you can tell them what you like/don't like about your current pair they can quickly suggest a pair that fixes any issues. I have Medicare Advantage so being able to easily use my insurance is important to me. They keep your insurance info on file so you don't have to give it to them every time. Andrea compared what my vision plan cost would be vs the 30% off coupon I had to make sure I got the best deal. They do have your glasses ready in an hour, and there are lots of stores and restaurants in the area so it's easy to kill 60 minutes. I plan to return after New Years and get another pair when I am eligible!

I recently dropped in Eyemart Express and was welcomed by Rick. I was on a budget and he showed me…read morea wonderful selection of frames that fit my needs. I was surprised that I could afford the second pair of glasses. Rick walked me through the process. He was very professional and as promised both pair of glasses were ready in an hour because of their on site lab. This is my first time getting glasses that darken in the light, they are working well for me. Thank you!

lowering my review to 1 star as I just saw my VSP was never refunded…read more This was back in October after I called 2X to have it refunded. I was told they would specifically refund it and it would take up to a month.

Well, after two years from my first review or which was a terrible one I thought things would…read morechange my wife and I got an exam excellent optometrist on Friday after a month of waiting for a phone call that the glasses were done since March 24 and we went April 24 to pick them up. Bottom line is the floor people have no customer service they are rude and really don't care. This is the second time it's happened and I don't know if they're just because of the first review this time because the first review was horrible as well just horrible. I would not recommend Alveron optical on Campbell. I did call Alon optical on fifth and Alvernon, which originally was my spot, but I chose them cause it was easier location. Miranda was very helpful. Listen to me and she will reach out to the manager at Campbell store, the rudeness of personnel does not sit well with me and my wife and this is the last time they got our business there can't say enough about the rudeness. They said we don't wanna hear about it. They could've give us an explanation of why it took a month to get glasses what they had told us two weeks at the end. They said they called but never left a voicemail and never reached out again. They just assumed one call. We did it all one call ever on optical on Campbell. Your personnel sucks.

Optometrist was very thorough. Optical shop was good as well, and had a…read more large selection.

This is the worst staff i've ever encountered in an optometry office. Two were rude and one lady…read morejust seemed unclean.