I recently got vision insurance through my work. I tried out Custom Eyes based on product availability and location convenience. I wish I had known about them years ago when I started seeing an optometrist. There was only a few minutes of down time. The entire staff was very personable and friendly. The doctor never made me feel rushed and was perfectly happy to answer any questions I had. After my exam, a staff member sat one on one with me to discuss exactly what I would pay for new glasses with my insurance plan. Everything was fast and clear and easy. Love this practice. read more

Great staff. Nice people! Got me into contacts my very first visit. Will update after next appointment since unsure of pricing to this point ! read more

Wow! The staff here saved the day! Thanks for helping my daughter see so she can enjoy her time at Disneyland!!!!

Got my eyes checked ,was diagnosed with Tired eyes after sitting behind a computer for years all day ,paid for glasses ,quick easy and great service ,staff . read more

I have been going to Custom Eyes for a long time (5/6 years). My daughter is in optometry school in Philadelphia , and and really keeps an eye on Popsters. She makes sure I have the correct glasses and prescriptions. You know the old role reversal syndrome. LOL I have been so satisfied with all the attention and service I have received with Doctor Bourgoin. The staff always remembers my name, even when I just walk in off the street with a stupid question. I have frameless Marchon Airlock 2 frames with progressive/transition lens's at their recommendation. I have been so happy with the entire setup. I am a contractor and thought for sure I would break these glasses the first day. The only problem I ever had was the bridge over the nose metal fatigued and broke. They happily repaired them. The bridge took a little longer than expected, so they did the repair for free. Needless to say I was very happy. read more

We came in with broken glasses and saw Hayley who was great! Very helpful and provided speedy service! We will definitely be coming here again in the future read more

I have been going to Custom Eyes for several years and have great service every time. All of the staff is very professional and friendly and Dr. Bourgoin really cares about his patients. I have never had to wait for an appointment. Dr takes his time with me to assess anything that might be affecting my general health or eyes. I highly recommend this practice for all of your family. read more

Great experience. No waiting! Friendly staff. Super helpful picking out frames. Very excited about my new glasses!

Super friendly staff, and always welcoming. Dr. Bourgion is always attentive to your eye needs and is up front and honest of what you need. Definitely check them out!! read more

Very friendly, efficient office staff. Dr Bourgoin is great. Very thorough and I feel confident with his level of knowledge and experience.

I have been coming to Custom Eyes for a couple years now and have been very pleased with the quality of their service. Everyone is personable and warm, as well as professional. read more

My husband and I went here to get our eyes checked out since our new insurance covered it. Everyone in this office is so welcoming and friendly. The exam was very thorough and the doctor was very friendly and knowledgeable about the questions we had. We would definitely recommend this office to anyone who is looking for a honest, warm and welcoming office and has any problems with vision or just wants a checkup to see how their eyes are. read more

My review starts from the moment I made the first phone call to schedule an appointment I felt great. The staff there is amazing! I recommend this place to everyone I know. They really try to help you with everything! From dealing with insurance, to paperwork, to the glasses that best suit your budget and style. The doctor there is very patient and takes his time with your visit. Seriously not enough words to describe how amazing this place is. Excellent service all around. Glad to say I finally found my optometrist! read more

Haley is a perfect example of the definition of the long forgotten term customer service. Whatever you're paying her I guarantee it isn't enough! Tired of upsells and other pressure sales tactics? Come here for your optical needs. You WON'T be disappointed! read more

Dr. Bourgoin and the staff are fantastic! I recently went in for a Saturday appointment and my wait time was very minimal. The staff was very courteous and accommodating. I truly appreciated the fact that Dr. B explained everything to me and was quite personable. I also appreciate the fact that they were prompt and did not pressure me into anything. I highly recommend you stop by and give them a try. read more

I was not happy w/this place. Dr. Bourgoin was not thorough w/his exam (he did not give me the glaucoma test that is standard w/every eye exam). When I went back a 2nd time & requested this exam, I asked him why he didn't give it to me. He gave me 2 reasons: 1) I came to my appointment late & he didn't want to go over in time as he had another patient after me, and 2) the test is not that important. I apologized to him for being late & told him that I called ahead of time that I was going to be late. *When I called at that time, they should have requested I reschedule if I was going to run into another patient's time instead of forgoing a standard test for which I was going to be charged. **They weren't even going to give me that glaucoma test if i hadn't requested it. Also, I kept pointing out to Dr. Bourgoin that I had a stye. He kept telling me he couldn't see it & didn't know what I was talking about. Um...if you're an optometrist, then shouldn't you know what a stye looks like? Ughhhh!!!! A week later, I went in for my follow up contact lens check (my 3rd visit). I was seen by Dr. Yoo this time. She gave me a prescription for my contacts lenses & eyeglasses. I ordered my eyeglasses from them. About 2 months later I finally received my new eyeglasses. I noticed after 2 weeks my eyeglasses did not appear accurate as it gave me blurry vision. I thought I needed to simply adjust to the new prescription & new eyeglasses so I continued wearing them for about a month and a half more. By this time my vision was still blurry so I returned to see Dr. Yoo (now my 4th visit). All she said was my prescription is accurate & w/eyeglasses I would not have 100% accurate vision - only contacts gives you 100% accuracy. Um...what? I don't know what she was smoking, but I thought prescription eyeglasses were supposed to give you accurate vision. Realizing that you just can't reason with bull s#*t, I did not say any more except to thank her for her business & walked out. It's been 6 months & when I wear my eyeglasses, one eye is still blurry. Double sigh... This place lost my business. I shouldn't have to make 4 trips for a standard eye exam...especially one that gives me an inaccurate prescription! I'll be going back to my other doctor who is more thorough, takes heed to my concerns & gives me accurate prescriptions. read more

I am very satisfied with my vision care from Custom Eyes and Dr. Burgoin. The entire time s staff is friendly and helpful. Dr. Burgoin is excellent at explaining what is going on with my vision, and I can tell that he cares about his patients. The staff are excellent with fitting frames and handling billing concerns. Custom Eyes is a great place for your vision care. read more

Great experience! Short wait time, efficient and thorough exam. Highly recommend.

Best doctors ever! Ive been here multiple times for yearly check ups, new glasses, etc. just the usual eyeglass wearing person issues. Wait time was great. Great facilities. Easy and plenty of parking. Doctors here are very honest and dependable. I recently got lasik and I completed all my pre op and post op appointments here. Although I probably don't need optometrists anymore assuming my lasik holds up I would recommend them to everyone and I have. read more

Very good service for eye exam and eyeglasses. Always professional and attentive treatment. Highly recommended! Good selection of frames and reasonable prices. read more

I have been going to Dr. Bourgoin for almost 10 years now. He and his staff are always friendly, professional and go above and beyond to take excellent care of their patients. I highly recommend Dr. Bourgoin and Custom Eyes Optometry. read more

The doctor here is incredible. Such a friendly staff as well! If you are looking for an accurate prescription from a doctor who knows his stuff, this is the place to go! read more

I've been going to Dr. B for almost 4 years now and could not ask for a better optometrist. Lets just say when my optical insurance changed two years ago, I still go to him even though I have to pay out of pocket. Also, I live about 400 miles away! He makes the eye exams very comfortable for his patients and his staff are top notch. Facilities are very clean (as they should be in a doctor's office). Located in a shopping area by Road Runner Sports across the street to The Triangle (formerly Triangle Square). Parking is fairly easy. Thank you Dr. B and staff! read more

I give the staff here 5 stars! I came here from out of town and needed to buy a week supply of contact lenses, and Hayley at the front desk was extremely helpful and quickly provided me exactly what I needed. read more

I went here two weeks ago because I have been having issues with my eyes. I am eighteen and they treated me with a great deal of professional respect that I was pleased with. It was a very smooth appointment, and I now have a new pair of glasses I am in love with! read more

If you want to be completely overcharged, spend a year fighting with lawyers even after giving in and paying way more than we should and having your credit threatened then you have found the right place. read more

Best Optometrist ever....I have been with this doctor now for 10 years plus, always helpful, professional and gets my vision even clearer, sharper with newer prescription glasses. The staff is not only easy to work with, but well trained. I highly recommend this place to anyone needing help with vision care. read more

Very friendly and knowledgeable staff. The doctors are personable and thorough in their examination. They make you feel like family.

This is my worst experience at an optometry in 30 years. A friend referred me to this place. I regret changing my eye doctor. I repeatedly complained about the incorrect prescription, blurry,vision, redness in the eye. I even suggested there may be bumps under the eyelid. The doctor ignored my complains saying its just dry eyes. He charged my insurance for the eye exam. I was not at all happy with the prescription. I visited a ophthalmologist to check on the redness. She was quick to find out the bumps under the eyelid and prescribed correct medication. It would have turned much worse if I had kept relying on Custom Eyes Optometry. I took an appointment with my old optometrist and got a prescription. I had to pay out of pocket as insurance pays for just 1 eye exam a year, But it was worth it. I wouldn't recommend Custom Eyes Optometry to anyone. Really bad experience.I regret going here everyday. It forced to take time out to write this review. read more

I have been going to these 2 optometrists for many years. They are very thorough and consistent. The staff is great too!

Everyone was very friendly and professional. Minimal wait time and great explanation of all that was being done during the tests and how things looked. First time there with the wife recently after always going to Lenscrafters. Found a gem and will continue to use Custom Eyes Optometry for all services in the future. read more

The doctors here are a husband and wife team. Their staff is helpful and knowledgeable in helping one pick out frames that would be flattering as well as what is desired. Dr. Yoo helped me and recommend that I get new reading glasses, but said new distance glasses were not necessary. I like how honest they are here, and they do not want you to have to buy any extra pairs of glasses that are not necessary. She helped me to know good vitamins for the eyes, and recommended eye drops without preservatives because I have really dry eyes. I am very happy with my doctors and their staff here. read more

Professional, friendly, trustworthy, effective communication, cares about the customer's experience, experienced and the staff is well trained. I give them an A PLUS. Jack Perry read more

Both doctors are fantastic. They take the time to explain everything. When I moved out of county I still came back to them to check my eyes annually. I definitely recommend them. The entire staff is also very friendly, thorough and knowledgeable. read more

Yes they are nice and want to help. Be aware that you only get one redo of your RX within 3 months if it isn't correct. I was never made aware of this. Every change you make to get your rx right you have to pay for. If it's not right you have a $400 doorstop. I got the exact same Candies glasses online for 50% less. Update: I had an eye emergency a few weeks ago and went to Dr Dan Carver. It was the most thorough eye exam Ive ever had. I had previously been told by Dr B that I was getting cataracts. No only do I not have cataracts (just the natural clouding of the lens that comes with age) but I don't have a hint of cataracts and I have the eyes of a 20 year old (I'm over 60). My insurance does not cover dr carver but I will pay to get a quality exam read more

great customer service from every single person in the office! the front desk guy ben was so helpful, and my doctor seemed to really care about my eyes. she was so friendly and polite as well. :) i got cute new raybans, that i love so much! i got them back in only 4 days, fast turnover. love it! referring them to many others! read more

Dr bourgin and the staff are great. Everyone is super friendly and helpful, and my appointment was so smooth and easy, and right on time!

Definitely recommend visiting Custom Eyes for your vision needs. The entire front office staff was incredibly friendly and Dr. Bourgoin was so nice and comfortable to be around. They also had an amazing selection of frames and were offering a stellar promotion with BOGO frames. Between my insurance and the promo; I left with two frames- a Chloe and a Tom Ford, all for under $500 (and that included all the bells and whistles you'd want with your lenses). Even if you don't have insurance, this place can't be beat! Highly recommend! read more

Dr. B is just the best. I think I've been going there for three years now and he explains everything he is doing just like it is my first visit. He really cares about my optical health and I will continue to visit him for my yearly checkup. The staff is always just as nice as the Dr. Thanks for caring!! read more

If you need a good optometrist that takes CalOptima Medi-Cal insurance you might want to try them! Today is my first experience with Custom Eyes Optometry and WOW! Easy online forms to fill out for 3 kids--didn't have to retype all the info just go back and insert the next child's name and adjust some answers and submit! Three appointments back-to-back for eye exams and glasses for the kids. The office is very clean and welcoming with coffee, cookies, and candy at the counter. Dr. Yoo is very thorough and friendly, receptionists checking us in had big smiles, and Renee was great with CalOptima Insurance and helping the kids pick just the right glasses. I am SO happy I found them! read more