Komal from Pearle Vision contacted me directly to remedy the situation. I'm still paying for the new lenses, but they are compensating me for the frames. They provided a genuine apology for what was essentially a series of avoidable mistakes. I appreciate she took the time. I would have preferred to receive the full refund including for the lenses, but I'm happy to move past this. read more

I've been coming to Pearle Vision for over a decade, and they continue to go above and beyond every single time. The staff is always welcoming, knowledgeable, and genuinely cares about making sure you leave happy. From eye exams to helping pick out frames and getting everything fitted perfectly, the level of customer service is consistently top tier. What really stands out is how much they care about the long-term relationship with their customers instead of just trying to make a sale. They take the time to answer questions, explain options, and make the whole process smooth and stress-free. It's rare to find a business that stays this consistent for 10+ years, and that's why I keep coming back. Highly recommend to anyone looking for quality care and people who truly go the extra mile. read more

This location is great! Wendy was super helpful and everyone is super friendly here. Would recommend to anyone in the area!

They always treat me so well. Been getting glasses here for years. I somehow bent my glasses and Kathy fixed them for me. They are always willing to adjust, clean and help with my glasses. And they never try to give the hard sell. Thank you! read more

They have the latest technologies for measuring progressive lenses. Very friendly staff. I enjoy seeing Dr. Glass on a yearly basis!

Great service! They basically do everything for you and I love the doctors! Dr. Nguyen is my fave! She's so bubbly and fun but super knowledgeable. Jake helped me place my order and rebate stuff. Just great service. read more

Haven't been to the eye doctor in a while and was due for an eye exam. Both Miguel & Dr. Nguyen were lovely, thorough, and answered all my questions. Left with prescription glasses! So easy! Thank you! read more

Dr Nguyen and Jake were very patient and thorough. We are very grateful to you both. You are officially our family's eye doctor. read more

I'm am complete with Daniel's work on my glasses, it was a tough job to repair and he did it all while I was here! Thanks Daniel, you deserve a BIG raise! read more

first time here at Pearle Vision. Angel was the gentlemen who helped me, he was super super kind and went above and beyond to get me the best deal with my insurance! dr.nguyen is great as well, got me an updated exam and better contacts for my eyes. 10/10 experience and recommend coming here :) read more

Cathy and Vicky were wonderful with answering all my questions and concerns. They helped explain everything regarding my glasses. Dr. Nguyen was fantastic with the entire process. read more

The service was amazing! Dr. Nguyen was so kind and informative, she seems to really care for her patients! When I first walked in I was greeted and helped by Miguel who was so compassionate and kind as well! I've never experienced a service like this from another optometry clinic. I'm happy to have found this place! Definitely will be coming here moving forward. read more

Great energy from the doctor and staff. You feel welcomed and heard. Fast and easy process with looking up insurance information and getting all equipment needed for you. Will definitely recommend my friends and family. Found my go to Optometrist! read more

Vicki helped me adjust two pair of sunglasses... She was extraordinarily helpful and so nice! Thank you for helping me, Vicki!.... I may have misspelled your name, but my phone keeps auto correcting. read more

Pearle Vision is the place to go to! With its amazing Super friendly staff, quick service, and a very thorough exam. Everything was explained clearly and I felt really comfortable the whole time. Miguel the optican and dr glass were amazing! read more

The staff were very welcoming and helpful and the doctor was great. She was very thorough and knowledgeable.

I was passing by and decided to just stop by and ask some questions since my prescription was due and I've also been curious about surgery. Miguel was really helpful, guided me and answered all my questions with a lot of patience. After that I saw Dr Nguyen, she was also patient, explained everything, went over all my options and helped me understand the issues with my vision that I've had ever since I was kid. Would 1000% recommend. So glad I decided to just go in. read more

Pearle Vision - Optometrists Near Me - Costa Mesa, California

I really love how Miguel helped me choose the right frame for me. He was very nice and very easy to talk to. He knows his job really well and will make you comfortable throughout the process. If not for Miguel I think Customer service will not be as good. Thumbs up and keep up the good work! You deserve a raise read more

Pearle Vision - Optometrists Near Me - Costa Mesa, California

First, I want to say that everyone I've ever been in contact there has been great! Jake, Dr. Nguyen, Miguel, and others whose names I can't remember. I recently experienced purely above and beyond customer service. I was out of state and somehow failed to bring enough contacts (embarrassing). So I called the Pearle Visions in the state I was in and no one was willing to let me get a couple pairs of trials to get me through the week. I had an entire years supply at home (my bad). I had a huge event to attend and not enough dailies to get me through! Miguel set me up to have some FedExed overnight and was so patient with me. He called multiple Pearle Visions in the city/state I was in to ask that they help me out. They flat out refused. Miguel spent extra time to figure out a solution while still taking care of customers in the store. This type of customer service just doesn't exist anymore! I was and am SO THANKFUL for Miguel and his team. These guys care and are helpful every time I am in there. Today, I purchased a new pair of glasses with Miguel's help once again. No reason to go anywhere else. These guys are the BEST. read more

I highly recommend checking out Pearle Vision at Newport. I'm professional tennis player and came for a comprehensive eye exam which was conducted by Dr. Tina Nguyen, who's really professional and very knowledgeable. The eye exam was very thorough and personnel was also very helpful and quick, excellent service provided by Miguel. He has helped me to choose my glasses frame and even brought me iced water from Starbucks! Check them out if you're around. read more

-First visit...My friend and I were greeted by Miguel Angel who was very accommodating and very professional!!! Had a wonderful attitude and even though I couldn't see him clearly hahahah my eyes felt at ease with him there!!! He helped both my friend with picking out glasses and he knows what looks good which made picking lenses so easy!!! On top of it all the wait wasn't too long and the experience was phenomenal! Doctor Glass was funny and truly cares about people's vision overall wonderful place truly a place that puts the Customer in Customer Service!!! 2nd visit...I was greeted and helped by Jake who picked out my glasses! Miguel said hello and still full of that accommodating spirit! Jake was awesome said my glasses looked pretty dope hahaha and he even opened the door for me to exit!!! Wonderful start to my morning and to top it off I am so happy I can see again with an awesome pair of glasses! Truly blessed to have done business with them thank you Pearle Vision for making my vision clear!!! read more

Amazing service and genuinely helpful staff! They fixed my Dad's glasses and didn't even charge for the repair despite them not being purchased there originally. Would highly recommend Pearle Vision for your eye exam and glasses needs. And they take FSA cards too. read more

Always helpful, complimentary adjustments. Great service! Miguel excellent.. highly recommended Just try them! read more

I was helped by Miguel G. and he was awesome. He was upfront and honest about pricing and services. I stopped by other Pearle locations and it seemed like they weren't being completely transparent, especially when working with my insurance. This location was completely different. I had to drive a bit out of my way to get to it but it was well worth the trouble. 100% recommend. read more

Had a great experience, Miguel is always super friendly and helpful. He's been helping us for the last 4 years. Dr Nguyen did an amazing job explaining the changes in my vision. Great experience! read more

Jake was very helpful!! I'll buy from him again. Also loved the optometrist Dr. Glass. I'm happy with him for my eye doctor. He's kind and very honest. I would recommend him to anyone read more

Excellent and professional service from Miguel and Dr Nguyen! On time, courteous, and felt welcomed.

Come in to see Miguel! He's kind, knowledgeable, professional and patient with my silly self. Walked in and immediately felt like family. Would highly recommend coming in to give this place a try. My glasses were bent and he fixed them with ease. Thank you, much appreciated! read more

Always a good experience with Dr Glass to get my annual eye check. Miguel was great too and helped me readjust my glasses I purchased last time to fit in my face better. read more

I have been a patient here for many years and always given the best service. Miguel is so kind and helpful, and genuinely cares about the patients experience. Dr Nguyen makes the exam seamless and thorough. (Also, great sunglasses collection ) read more

I usually don't leave reviews, but felt I needed to share my experience with Pearle Vision. I ordered a pair of prescription glasses that were supposed to arrive in about 2 weeks. Nearly 2 months later, they still hadn't come in. I spoke with Sam--who was honestly great and tried to help--but when I asked to cancel the order due to the long delay, I was told they couldn't because of their policy. That made no sense to me, especially since the delay wasn't on my end. I had to order a completely different pair of frames, which ended up costing almost $80 more on the frame than what I could've paid elsewhere. They did offer free lenses with the new frames (which arrived fairly quickly), but the whole situation was really frustrating. This review isn't about the staff--Sam was professional and kind--it's about the store's cancellation policy and how poorly the original order was handled. If you're thinking about ordering glasses here, just be prepared for delays and not much flexibility if something goes wrong. read more

Miguel and Dr. Nguyen made me feel very comfortable and explained everything thoroughly. Very pleasant experience!

I came in for my first pair of sunglasses. Miguel Angel helped me through the entire process. He was knowledgeable and flexible and kind. He was patient while I picked out a flattering pair too. Can't ask for more- it was a great, smooth experience. read more

Best customer service EVER! A big thank you to Miguel Angel! He was so patient and knowledgeable. What an asset to Pearle Vision. I have a been a customer at Pearle Vision - Costa Mesa for years. Always a great selection of frames as well as sunglasses. read more

the customer service at pearl is always top notch. the exam starts and ends on time and everyone is helpful and friendly.

Great experience!! Drs are so nice and helpful. They are great with kids too! Miguel G was wonderful! read more

I needed to look for new frames and Miguel was such a big help to me and my mom! He also helped tweak my glasses that I already had on and they fit like a charm. read more

I am an visitor to Newport Beach and realized that I left all my contact lenses at home. I called Pearle Vision in Newport and the optician, Miguel Angel, set me up with enough trials to get me through my visit. He is a total life saver and incredibly considerate. Love this place! read more

Miguel Angel was amazing. My son's glasses broke (missing screw), came in and he fixed them right away at no cost! Great service here every time. I've been a customer for a couple years and experience is always 5 star. read more

Jake @ Pearl Vision made my day. My request is for replacement prescription lenses only. Progressive, Polarized with a huge stigmatism. Jake said he can rush my request within 48 hours. (before I leave on vacation). If Jake can pull this off, I will be going back to purchase new reader frames and lenses. No pressure Jake!!! lol. More in 48 hours. read more