I'm writing this about 2 years after having flooring installed on the entire downstairs of our…read morehouse. You'd think that having flooring installed would be a one-and-done type of thing, but we've had to go back and forth with McCool's for the past 2 years. It's been exhausting. The first time, we had issue with our floor planks separating just a couple of months after it was installed. We called them right away when we noticed the boards coming apart, and they ghosted us. Emails, phone calls, voice mails -- we could not get anyone to respond to us or acknowledge the issue. Finally, after calling their corporate office, we got someone to respond. We had to be persistent and forceful to get them to even respond to us, which is absurd. They said they'd send a contractor out to inspect. It was determined that the flooring was defective. OK ... so you sold us defective product? By this point we're livid but also tired of seeing our crappy, brand new floors that are coming apart, so we just wanted it fixed. The entire flooring had to be ripped up and replaced. Cut to several months later. Our second set of floors have been in about four months, and we noticed that there is an area of the floor that bows when you step on it. What in the ever living hell? How is it that we're finding more problems with this floor? So we had to contact McCool's yet again. Again, we had to play their game where they didn't respond for a long time until we started to involve corporate. A couple weeks later, they send someone out to fix the bowing. It turns out the contractor that McCool's originally sent to install our second set of floors did not do something they were supposed to do to reinforce the floor. It's been a few months since this second (and hopefully final?) incident with our floors. I'm hoping that we never have to deal with McCool's ever again. I get that mistakes happen during flooring projects -- that's not my primary issue with McCool's. It's the fact that, after we discovered the mistakes in our flooring, McCool's would not return our calls and voice mails to try to make the situation right without us having to go up the ladder and involve corporate, or without us having to leave multiple messages and follow up with them continually. That's incredibly bad customer service, and it's incredibly frustrating.

Carmel McCool's is the place to buy carpet. Jason in the showroom, Darren and Nick on installation…read morewere fantastic. Pricing is straight forward, selection was great, and Jason was very knowledgeable. These installers were AMAZING. They were professional, friendly, talented, and hard working. Thank you. I highly recommend this company!

Matt, the owner, was fantastic. He was very patient with the time it took us to settle on the exact…read moreflooring for our family room and kitchen we wanted. We had also wanted to replace the ceramic tiling in our bathroom and 2 other contractors gave us bids around $1000 just to remove that existing tile. Matt told us we should leave it in because it was nice ceramic tile and if we were to ever sell the house, the ceramic tile would be more desirable than the LPV we wanted to put in the bathroom. He could have made a lot of money off us removing the tiling and replacing it with a lesser quality product, but he didn't. The day the flooring was delivered to our house it was obvious that the wrong flooring was delivered. Matt immediately checked the style number and was able to determine the makers of the flooring had made an error. Since we had already put all our furniture in another room Matt offered to give us a break on the price. The installation was done by Alex who is not only outstanding at laying flooring, but he's a hoot to talk with. I would use these guys in a heartbeat for any future flooring needs.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Carmel, offering hardwood flooring, luxury vinyl plank, carpet, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

We were very pleased with Tish Flooring. We really liked that Anthony came to our home with plenty…read moreof great samples. He was knowledgeable of styles and colors that would work well for our home. The guys did an amazing job, and our house feels like a new home! We had one minor issue which has been resolved, and we are pleased. Miquel is a great crew leader. They were all very respectful of our needs to be able to function in our home while everything was in disarray. Thanks to all of you including Darianna, Cesar, and Cris. It was well worth the money. We are recommending you highly to our friends and family.

Cannot recommend. We spent thousands on this mess. I am so angry. Cannot recommend. They were…read morepretty dismissive.

I LOVE the service I have received at Jack Laurie. Kathleen in particular has been SO helpful,…read moreprofessional and friendly in helping us with our bathroom remodel. She has gone above and beyond in her service to us by literally laying out every marble sample on the floor of the shop for us to see! And she has followed up with us in a timely fashion as well. I highly recommend Jack Laurie group and suggest anyone who has flooring needs to patronize their business.

From the owner: Elevate your home\'s interior design with Jack Laurie Home Floor Designs in Indianapolis, IN. As a…read moretrusted Flooring America brand, we offer a wide range of flooring styles including hardwood, carpet, tile, laminate, luxury vinyl, and custom work. Our expert installers and \"high touch\" process ensure a seamless experience. Family-owned and operated, we prioritize customer satisfaction. Visit our showroom for a free estimate and let us transform your home today!

I came into the store hoping to purchase some flooring for my home, The young lady named Jaycie…read morehelped me. She was very knowledgeable and helpful. She helped me a whole lot by making sure I got the exact flooring I had in mind and made check out a very smooth and pleasant experience. I also love the competitive pricing and your great quality of flooring for the price. Thank You Blakley's!!!

they sell flooring. They install flooring. They do commercial and residential. One stop shopread more

I am SO happy with my new floors! Greg provided outstanding service from the initial visit for an…read moreestimate through the final walkthrough. I had my entire home redone and Greg helped me pick the appropriate flooring for my needs ( I have 3 cats). And the installers were exceptional. Everything was done perfectly, and I am a fussy homeowner. They were polite and helpful, even moving my very heavy treadmill into another room! I highly recommend this particular branch of this business.

Ann did a great job. She installed tile in our bathroom, refaced our fireplace, tiled our kitchen…read moreback splash and carpeted our living room, master bathroom and master closet. Her crew was very professional and timely. They did an excellent job. I'm extremely happy with everything!

Bravo Claghorn flooring after a disappointing experience with another flooring company you stepped…read morein cleaned up the mess and left me with a floor that I can be so proud of. This was not an easy floor to install. Thank you Janice for the exceptional customer service! Kent, thank for your special attention. Not many owners are willing to get into the trenches with their installers but I saw you there!! You are a ROCK STAR!! Thank you so much! I'll be back and I will be sure to share my sentiments with everyone!! A+

Contacted Claghorn for an extreme bathroom remodel.  Even though it was a small space/project I was…read moretreated with kindness and respect throughout.  Large selection of tile, and Spencer listened closely to my ideas, pointing me in the right direction at the showroom.  Decision-making made easy.  Communicated well about the dates/times contractors were coming from demolish to the final touches.  The installation contractors were great about collaboration. They showed concern making sure we both understood what was wanted and what was best.  I can't be more thrilled from start to finish and absolutely adore my new bathroom.  Thank you Claghorn Custom Flooring!

We have used Kinsey's twice now and both times we had a great experience. We used them in 2017 to…read morereplace all of our carpet upstairs and we used them again in 2022 to replace all of our hardwood floors after a leak ruined them. The staff are incredibly accommodating and helpful. The installation both times went incredibly fast and smooth and they were in and out in one day. It's a local company so we love to support them & I cannot recommend them enough!

Great selection of carpets. Staff directed and advised us as to which carpet selections met our…read moreneeds. Installation went smoothly. Would definitely recommend.