The staff at Zinga's is impressively professional. Chris was a pleasant and detail oriented installer as was his assistant, and Fred the manager. Tracy in sales was very helpful when there was a hiccup after my original sales contact resigned. And Marissa, well she is one of the most professional, kind and understanding representatives of a business that I have encountered. She replied promptly, always provided updates when promised and highly contributed to a successful installation. read more

We chose Zinga's because of its reputation and the emphasis it places on customer service. Unfortunately, our experience has been the exact opposite. In March, we paid a 75% deposit on a $14,000 order for motorized patio shades. We paid the remaining 25% on Memorial Day, the day of installation. We were told the installers would arrive between 12:00 and 2:00 PM. They didn't arrive until approximately 4:30 PM. When they arrived, they asked where the electrical power source was. I explained that we had specifically paid extra for rechargeable battery motors so that no electrical wiring would be needed. Instead, they installed plug-in motors with long white power cords hanging from our black shades. The next business day, I contacted Zinga's and was eventually told they had ordered the wrong motors and would have to replace them. No timeline was provided. Several weeks later, I was notified that the correct motors had arrived and was given an installation date of July 13. I called and explained that, because this delay was the result of Zinga's mistake--not ours--I hoped they could move us up in the schedule. They declined. Then, on July 13, no one showed up. When I called, I was told that I had not confirmed the appointment, even though I had confirmed it during my earlier phone call when discussing the installation date. Rather than acknowledging the confusion or attempting to make it right, I was told I would simply be placed back in the queue for the next available installation date. At this point, Zinga's has had the majority of our money since March and the full $14,000 since May, yet we still do not have the product we purchased. We have now missed much of the summer waiting for patio shades that should have been installed months ago. Perhaps the most disappointing part of this experience has been the complete lack of accountability. Throughout this process, no one has apologized for ordering the wrong product, for the installation delays, or for the missed appointment. No one has offered any accommodation or demonstrated any sense of urgency to correct a mistake that was entirely on the company's side. Mistakes happen. What customers remember is how a company responds when those mistakes occur. Based on our experience, Zinga's has fallen far short of the level of customer service that led us to choose them in the first place. I hope others don't make the same mistake we did in trusting Zingas. read more

Don't trust their warranty. They told me this broken part is not covered because closing my screen in the winter was not covered. read more

Zinga's Indianapolis - Broken screen that they wouldn't fix - Shades & Blinds Near Me - Indianapolis, Indiana

We had Zingas come out last July, finally had the screening and they started the installation in the Fall of 25. Craftmanship was questionable and wood was not painted or stained. They left they couldn't complete before we left. We were gone for the winter. FINALLY they returned this week, and unfortunately the storms interrupted their work. Scheduler now tells me they won't be back until mid June. We have a graduation party scheduled now working on plan B. Definitely not worth the value with all of the hassle. The screen that rises and lowers still is puckered. I don't recommend this company. This job has taken WAY TOO LONG. read more

I'm adding to this....the note below is my point. I've called and let vmail and texted to their customer service group. They won't talk to you and I hope it's and easy issue to resolve, the only reason I didn't put the online form after my calls this morning is they require a photo of the unit. I've been outside my house until now. They have the picture and the complaint and still no one is calling my cell or texting me. Lousy They do a great job selling you and then it ends. Very poor customer service. They installed my outdoor retractable awning in November and I haven't used it until now. It won't work. They insist you go through an online system and tell you to expect a 2 week delay to hear back from anyone. Run from this company. It's a lot of money to feel like you have a boat anchor and they don't value customers enough to talk to them on the phone. Hopefully do right by me and improve. read more

Zingas did my custom blinds 3 years ago. I needed to have them all taken down due to repainting the interior of my home. Fred did an excellent job on both removal and rehanging each window. An outstanding individual! read more

Update: I was asked to adjust my review. I will change from 1 to 3 stars since we did receive an apology and I don't want my husband being harassed over my personal thoughts that he had nothing to do with. However, I still stand by my original review as there was poor communication involved. If more time was needed to produce a quote, a quick update would have been appreciated. Also to respond to David... I'm sorry, but saying you "don't specialize in" is not the same as "we don't do them at all". And not showing us materials and options, but only pictures I can find online myself isn't exactly helpful when making a purchase like this. When scheduling, the website said materials would be brought to us so we could make a decision. But we didn't have any choices or options presented to us. Regardless of whether I wanted bug and/or sun protection, we should have been presented with all of our screen options for a better idea of what we might want to go with or receive quotes for. The experience just rubbed me the wrong way and simply wasn't how I like to do business. David was very nice. But I would like to think a more thorough consultation and maintaining communication regarding delays would be appreciated by most. read more

We had a very positive experience with Zinga's from start to finish. Making an appointment for a consultation and free estimate was super easy. Erica came to our house and showed us lots of different options, listened to our needs, and made great recommendations. It was about a month from when we placed our order until installation, and Liz was helpful with coordinating a date and time for the installation appointment. We were given a window of 2:00-4:00 for the day of installation, and Boone and Jeremy showed up at 2:00 on the dot. I love when people are punctual! I couldn't believe how quickly they installed our shades and panel track. Boone and Jeremy were courteous and friendly, and made sure we were satisfied with everything before they left. I would recommend Zinga's to anyone who needs custom window treatments. read more

Zinga's Indianapolis - Panel track - Shades & Blinds Near Me - Indianapolis, Indiana

See all

Better price comes with unrealistic expectation on installation. I think the sales team is trained to provide overly optimistic expectations to win business and once they have your money the timeline seemingly keeps moving. I am still waiting for firm installation date but it is now well past what was promised. I wished I used the other company. read more

We made the wrong decision by going with Zinga's. We chose them over (4) other vendors. Customer service is not on their list of importance. The only good thing was the person who did the installation. Not only will they lie to you, there is no lack of accountability and everything is based on THEIR convenience and not the customers. Staff hide behind text messages and when asked to speak with the owner of the company, numerous times mind you, our request went nowhere. It's unfortunate that the owners of this Company do not appreciate their customers. And staff demonstrate no concern when they find out you're an unhappy customer. No worries, one person will tell 10 others about Zinga's. Would not recommend them to anyone! read more

Bad products and services, they don't honor their warranty, they don't admit guilt, you buy it, you are on your own, you are responsible for your actions, you pay for it and move on They present themselves as a manufacturer, they are just sub dealer, they buy from others and over charge for the product. If you have issues, they don't care, it's too bad read more

Customer service is atrocious. I called the local telephone number to get some information about price ranges and power requirement. There is no utility to schedule an in home consultation if the price is out of range. And in planning construction, it is important to know power requirements and location before installation. The customer service person at the other end of the line could not answer questions. All she could do is schedule appointments. A five minute telephone consultation with a technician could save the inconvenience, time and trouble of a home visit for both parties. Not a outfit I would like to do business with. read more

I can't begin to express my dissatisfaction with Zingas, We had another company quote and I wish we had gone with them. The salesman was nice, seemed knowledgable, but after giving him a check for over 1,000 and signing a contract, that is where things go wrong. He promised a 6 week till installation which would have been early December. My check wasn't cashed for 11 days so I called to inquire. It was lost. They finally located it and placed the order, Now they are saying that installation will be in January. Lessons learned, we will not be using them in the future nor will we be recommending them to anyone. What a disappointment. I'm really worried that installation won't go well. I wish that I would have checked the reviews. I'm just really sad about the whole experience. The salesman offered to send us some temporary blinds but also failed to follow through on that. There seems to be a lot of places where things can go wrong with this company, and sadly, it happened to us. read more

warranty dept is a joke -cellular blinds are inferior there is a warranty as long as you pay them 300 plus to install. I was so pissed at their solution I told them I was gonna steal their tools when they came out all $25.00 worth . I just ordered a replacement from blinds.com cellular blackout shades less then $200.00 . Their cost alone was over $800.00 for this one window cover . A one time purchase company . I think I am starting a blind business the profits look huge but if I made that much for being in your house for 2 hours and you were not happy I would replace for free. Check BBB rating read more

Zinga's Indianapolis - You can see the material is damaged at top - dents and etc - Shades & Blinds Near Me - Indianapolis, Indiana

See all

Great customer service! During the appointment Morgan helped me think through options for my window coverings. 5 stars - Consultation. I shared what my priorities were in window coverings and he asked great follow up questions. He answered all the questions I had prepared too, showed me sample window coverings to help me decide, and he had color options too. He even held up a sample cellular shade to the window so I could see how much light would filter through it on a sunny day. Morgan was knowledgeable, friendly, and was patient even when I was a little indecisive. 5 stars - Temporary window coverings. Because these windows are custom-made, it takes a few weeks to get them. No problem because Zinga offers temporary window coverings free of charge for certain windows too. That is what I call "understanding the needs of the customer". read more

We appreciated our entire experience with Zinga's. David and Morgan helped us explore options for our windows. We ultimately settled on shutters. We have an older home, and so Morgan was very careful with the measurements and explained our fit options. Our installation team was excellent! Jake and Andrew explained the installation. They were efficient and cleaned up. I appreciated that they masked inside our house, since we prefer that due to the pandemic. I would recommend Zinga's to anyone looking for beautiful custom window treatments like our shutters. read more

Zinga's Indianapolis - Shutters - Shades & Blinds Near Me - Indianapolis, Indiana

Terrible quality and service. Purchased plantation shutters for all 5 bedrooms in our home. Very expensive project. The first time they showed up the constructed product would have left our windows unable to unlock and open. They tried to install them anyway- I'm so glad I was home to stop them! Second time they came back they were not the right color- they were different than our window trim and not the color we agreed to. Not only that the corners had gaps etc. they were not the size we agreed upon. Then they tried to charge us more money stating they were custom! Third time they came and installed a subpar product that looks like you DIY'd this. Please save your time and frustration- avoid this company. read more

The blinds were not installed as promised, many weeks from what I was told. The gaps on the sides of the blinds are HUGE, again not was I was told. The lever used to open and close the blinds fell off, the INCREDIBLE amount of work and hoops the customer must go through just to have someone snap the part on properly! I have spent hours now making phone calls and answering texts. I have tried repeatedly to submit a service request but it keeps being rejected but doesn't say why? Their LIFETIME warranty is a joke, after one year every visit could cost you over $200 for a simple repair, CANNOT recommend read more

Zinga's was great to work with. The request for a quote was quick, Liz from customer service scheduled once our custom order was ready and Jeremy did a wonderful job on the install. read more

Zinga's Indianapolis - Blinds installed. - Shades & Blinds Near Me - Indianapolis, Indiana

Good craftsmanship, wide variety and reasonable price. God value. I recommend it. Thank read more

Zinga's Indianapolis - Shades & Blinds Near Me - Indianapolis, Indiana

My roller blind cord broke and Zingas never called me back because the fix wasn't profitable enough for them to GAF. End result do not believe thier lifetime warranty statement. Solution: I decided to take it down and called Indy blinds. read more

Lifetime warranty is a joke. All they do is ask for money. We had to reinstall all blinds ourselves when we replaced windows. Otherwise it would cost $300 plus. We had already had them reinstall when first group of windows were installed. Had the send $150 for inspection that lasted five minutes. Now they what to charge 45 for shipping defected blind back with no time given for repair and receipt of materials. If they come out it's $90 for removal, shipping, and reinstall. This is just one blind. We spent $4000 to get the blinds and now it's almost $300 just to have inspection, take down on defective blind, ship to manufacture, wait for how long the get product back with no shade till it blind is returned. read more

Zinga's Indianapolis - Warranty - Shades & Blinds Near Me - Indianapolis, Indiana

See all

New automatic open/close blinds. They look very well and are now so easy to open and close. The installation crew, Boone & Jeremy were great. They were very efficient and careful with everything. Also so helpful and knowledgeable. read more

My entire experience with Zinga's has been exceptional! Taylor was a delight to work with at my sales appointment and throughout the purchasing process. The measurements he took were spot on. Taurie kept me posted on the status of my order and worked with me to find the perfect time for the installation, as I work from home. Keith, Mark and Andrew are personable and cordial. They went straight to work, installed everything to perfection, answered all my questions, taught me how to use the remotes, and charge the blinds' motors. They cleaned up and took out the packaging when they left! Zinga's gets an enthusiastic 10 out of 10 from me! read more

Very, Very Bad customer service. We ordered 2 screens, and it took almost 7 months to get them installed. They sent 6 different crews out to our house6 times to resolve the problems. Parts were missing 3 different times, and some installers were not fixing the issues correctly and were jerry rigging it. Why does it take 2 weeks to order parts that should have been ordered correctly to begin with? Then it took 2 more weeks for the parts to be delivered. Then 2 more weeks to get it scheduled to meet their scheduling needs. No priority or urgency on issues of their doing. This company is totally not organized. It appears my screens were the first ones ever ordered even though they have been in business for years. Very, very poor from start to finish. Was originally told 3 months instead it took almost 7 months. Looked for some sort of a discount (even $100) for our aggravation and was told what would $100 do for you. Very bad customer service and if I could tell anyone looking to purchase screens from them, I WOULD REALLY THINK ABOUT IT OR GET SOME THINGS IN WRITING...... IF I COULD REMOVE THE 1 STAR ON THIS REVIEW I WOULD, BUT CAN"T read more

Worked with Erica S. to pick roller shades and shutters for our new home. She was on time, personable and really knew the products. Answered all questions and gave recommendations that we truly appreciated. Wiil definitely work with Zinga's and Erica on more projects. read more

Fantastic service by the Zinga team! Most impressive service I've received in a long time. Would highly recommend them and their team!

Bought these roller shades almost two years ago, piece of junk. You need to be a computer scientist to try figure out the bridge and shade programming. They charged me to come back out to get this resolved but even their tech couldn't get it done. Totally frustrated after spending six thousand dollars. Don't buy this complicated product read more

Really good experience with Zinga's. Erica came to our new home and spent a ton of time showing samples and explaining features so we could get exactly what we wanted. The delivery and install was almost exactly as they projected (longer than we wanted to wait, but it's understandable considering everything is custom). Ronnie and CJ did a great job with the install. The only minor issue was a couple shades didn't quite fit, but the replacement shades were rush ordered and then CJ came back to finish the job. He took some extra time getting the "favorite" settings on our motorized shades just right and that was much appreciated. We've already placed another small order to finish the last couple small windows read more

Zingas website promises A "lifetime" warranty. Well wish they would prove it. After multiple attempts to contact them there has been no response. Be warned that if you use the live chat, you will be greeted with a bot. It just apologizes for everything and then asks you to call a phone number where after mashing a bunch of menu choices you are asked to text a support number with a picture. If you text the picture you will get another text that the picture was not received and to go online to complete a repair form. ( where it all started ). We have yet to receive a call or follow up after a month or two of trying. All i want is the parts. So if you choose Zinga's be prepared to never have your product repaired. UPDATE: they finally sent the part to us in the mail. Wrong name of the package but it got here anyway. Gave them one more star since they finished. read more

Zinga's Indianapolis - Shades & Blinds Near Me - Indianapolis, Indiana

Will and Jeremy did a great job with installation. I was a bit late getting home for the appointment and they were so patient and kind. They were in and out super quick and listened to my questions. Thanks guys! read more

I was so excited for my appointment today, responding to the text and I hit five and confirmed my address and then the next day I got another text saying confirm or will cancel so I called again and my appointment ended up getting canceled. I'm going to a competitor read more

We used Zinga's 4 times over the course of 6 years. It was a continual decline in service, with the last purchase being a pathetic experience in customer service. We spent a good deal of money to get motorized blinds in a 2 story room. During the sales process we were told the battery would last a year. Despite normal usage, they ran out in just a couple of months, which seemed to be a warranty issue. Zinga's originally refused to come out stating that we had to prove there was a problem that was non battery charge related. Ultimately they came out and confirmed it was the charge, which lead to the question of "did you charge them prior to installation?". They confirmed that it was possible for installation to occur without a full charge. Who does that and then refuses to service? Amazingly, the sales man even followed up to confirm what occurred. He offered nothing other than "thanks for letting me know, I told operations to ensure they charge before install". Not even an apology was given. Even after we got them charged by other means, we get at most 4 months. So what we have is blinds that are annoying to maintain and just remain in closed position at all times. While this occurred, we noted that the majority of our blinds purchased starting in 2014 have started to fail. Zinga's says they offer lifetime warranty. Well sure they do, if you pay a $100+ fee for processing. Oh, and that's not advanced replacement. You go without blinds while they get repaired. In summary, go elsewhere and don't use this frustrating company. read more

Major disappointment! .... Not only did my initial order all come incorrect after -10 weeks of waiting but everything after that (additional 3+ months )was also a major let down... was booked multiple times (3 to 4 times )with installation appointments from the scheduling department only to be told the day before each install that my order was not ready... ooops sorry... oops we don't have all the shades in...oops again the shades were sent to the wrong warehouse... oops again your order is still not here.... I liken this entire situation to going out to dinner and waiting for your food to arrive and every 20 mins your waiter comes over to say foods coming right out folks..... But there you are with no food... 20 mins...your waiter is telling you it's coming out right now folks ....nope! .... 20mins....But yet again it never shows up on time. Now that your over the whole dinner situation the waiter Drops a "doggie bag" THE BILL!!!! WHAT THE HECK!!!!! ZINGAS.com does not care about customer service ,when it's there turd to eat.... Mmmm yeah were not gonna do that! They stop all communication with you and drop you a bill. The entire project took over 7.5 months And a endless change in installation scheduling. Unacceptable. Never again. And their products are no better than Home Depot or Lowe's. read more

Erica has been wonderful to work with so far! She is super responsive, has met us on short notice, and accommodated all our requests! We are looking forward to seeing the blinds installed, and enjoying hem in our new home! read more

Terry and Corey installed my retractable awning. The scheduling and communication was very easy. They even arrived and finished ahead of schedule. I appreciated that they were flexible and understanding about both me and my roommate's work schedules. They were friendly, patient and thorough in their explanation of all the features. While I haven't had the chance to put the awning to good use yet (it was literally just installed), I can say with certainty that the installation process was seamless. read more

I followed the positive recommendations I have seen for Zingas to begin my shopping process for outdoor blinds. Erica came to my home soon after I called. Her knowledge and professionalism made my shopping easier. I placed an order with her before she left. Thank you Erica! read more

The sales experience and installation was great! Our installers Rob, Jim, and Carlos did an excellent job and spent extra time to make things perfect. read more

Our new home and property has no screening from neighbors, and we waited almost a year to DIY something. Finally broke down and called Zingas. We wish we would have called sooner! They were able to help us find the perfect product at a reasonable price (no, not the cheapest price compared to home improvement stores, but a much better product and install). The ordering process was simple and install took less time than expected. Measurements were matched exactly to the openings and the installer adjusted length to fit vertically. Our overall experience was excellent, and we would highly recommend Zingas if you want something that looks great, works great and will last a long time. read more

Zinga's Indianapolis - Shades & Blinds Near Me - Indianapolis, Indiana

Your followup is lousy we spent over 1000 to have blinds installed and we have a defect in the blinds in our bedroom You supposedly reordered them told me they were shipped and we heard nothing read more