Very rude and overpriced, they were trying to charge me 3 times what a similar job normally costs…read moreand when i asked for clarifications they said that they do not have time and will be charging me $120 service fee without getting any work done.

DON'T USE THIS PLUMBING SERVICE!! To make a long story…read moreshort, Rick sent Josh to do a job in the beginning of December. It's the middle of March now and still haven't heard back from Rick. We paid 5,200 dollars. Something wasn't right and water was backing up in the sink now. The ground has been very dry for weeks and the water still won't drain properly. Rick never came by to see what went wrong and won't return any calls. This speaks volumes! He does NOT guarantee his work or the guy he sends out. If it's something he can't handle fixing then he will ignore you. This is the attitude of a back yard plumber not a professional. I will retract this review if Rick ever does decide to come and see what Josh did or didn't do that caused the problem of water backing up into our kitchen sink now. I have a feeling Rick just doesn't care!! So if you still see this review then go with another plumber.

When you have to get repairs done through your homeowners insurance you are frequently stuck with…read moresecond rate low bidders and get minimal help and sometimes even lies to upsell. Larry from Southern Comfort is NOT second rate. He is cream of the crop. He is obviously knowledgeable and skilled. He is friendly and answered all of my questions thoroughly. If we have to put an HVAC repair claim into our insurance again we will definitely be asking for Southern Comfort and Larry.

My heat and AC were running simultaneously. The heater was winning on a hot day. Called Late and…read moregot appointment for next morning. Larry came out and if course they little Gremilns went away and it was fine after being off all night but he narrowed it down to 2 possible problems. It ran fine but the problem came back the next day. I had done what he hold me and it narrowed the problem to the control board. He ordered the part one a friday, it came in and was installed saturday. I feel he provides excellent service at a great value. He went the extra mile checking the wiring for its entire length for possible breaks. He also got is an interim solution that reduced our misery due to heat and humidity significantly. Larry exemplifies professionalism and gives excellent customer service at reasonable cost. He has my highest recommendation.​​​​​​​​​​​​​

Very pleased with the response and work. We were in dire need on a weekend for gosh sakes!…read more Tony and his team did what they said they would do and solved the problem even though they were working till after dark. Very reasonable pricing. I especially liked that they did not try to "up sell" me. I have finally found my local plumber, Optimus!

Sump pump Job: Tony Garrett, the estimate and service…read moreperson, was very knowledgeable and professional. Great communicator from the estimate of a specific system requested with options provided of other items for review. Site review one day with estimate given next day. went with the system I requested with the battery back-up he recommended. I recommend him to all who wants quality work in a timely manner. Reasonable rates. SHAZAM

I cannot brag on these guys enough. I had new quartz countertops installed. I needed them to come…read moreout before the install to remove my sink and then after to install a new sink. Tim came out and was wonderful. The sink we got was a fancy one with lots of options. It was a very entailed install. Some of the parts were missing (from Amazon) so Tim had to go get some missing pieces. He made it work and he did it without a complaint. I love it. It came out so nice. I dealt with Candy in the office to make the arrangements. She was wonderful as well. She communicated with me and went above and beyond to make them available around the counter install. I would highly recommend them above any others. I have used a few in the Tri-cities are and these guys are head and shoulders above the others. Thank you!!!

Response to request was quick. Service was also very quick. Plumber, was knowledgeable and…read morerespectful. I have used this business before, and will use again. Price was reasonable. Great value.

Great service. Great price. Mike at Blue Ridge Plumbing is now my go-to plumber. I had a sump pump…read moreissue that two other plumbers couldn't figure out. He fixed it immediately. I also appreciate how promptly he came to help us.

Called and Mike installed a new water heater the same day. Very reasonable price. Nice installationread more

well,,, the guy wanted to argue that he had a problem cleaning the ducts because of the filter…read moredoor,,, then he broke an antique halltreee,,, and didn't even tell me, an hour into the service,,, the guys still arguing about people wanting to argue with him about a job hes been doing for 27 years,,, i per dont give ashit if he was born doing it,,, results speak for themselves, then he wanted to give me building advice that he had no clue about my building,,, then he said he won't charge us for cleaning the vent,,, that we had already cleaned,,,, then no charge for using a charge card, because they " were in pretty good" shape and it didn't take him as long,,, why would anyone break something that belongs to someone your working for,,, and not tell them,,, I question his Integrity,,, and who he was arguing with,,, talking to himself,, i bet hes still having the same conversation , but the ducts did get cleaned out ,,, yayy

I highly recommend Duct Doctor USA of the Tri Cities. Arrived on time and did a great job at a fair…read moreprice.

Here is an update. I wanted to post pictures to back up my complaint. I am attaching a picture of…read morethe pipe they glued and how crooked it is. A picture of the clean out pipe they said they couldn't find and used that for an excuse to why they had to pull my toilet up. A picture of soaked floors where they didn't drain my toilet before taking it up. My toilet still rocks back and forth and will not flush.

Excellent customer service. Call center did a very good job keeping me informed of the timing…read more Service provided was fast, professional and reasonably priced. Billy and Charles work well as a team and they are there to get the job done right!