United made it right! Thank you taking time to respond and address my concerns. United was help me…read moreunderstand the situation and bring peace.

My second-floor hot water heater decided to malfunction when I was on a cruise. I live in a…read moretownhouse/villa condo community. My next-door neighbor, (fortunately), spotted water running from my front door. To make a long story short, my condo manager recommended United Restoration; they used them before and were well pleased. From what I understand, United Restoration came out almost immediately and started the mitigation process. I arrived to see my home 2 days later. I cried when I saw it but according to my neighbors it looked good compared to what it was. United Restoration packed up my stuff efficiently and I easily found what I needed. They dried out the house very quickly - still in the drying process - and because they got there so quickly it appears there will be no mold problems. They are still in the drying/packing process. I met with Joe Pino, the Manager and estimator, the next business day. He explained clearly the damages and what will be needed; he is dealing with the Insurance company as well. They are a full-service company, so I won't be worrying about contractors, etc. They also are dealing with the insurance company. I cannot tell you how pleased and greatful for the work they are doing.

i scheduled an appointment and they never showed or called. my appontment was from 8am till 12. i…read morecalled the office and a technician called 45 minutes later and said he would be there in an hour which was too late, i had to go to work. i had taken off the 8-12 like was scheduled. when i called back to reschedule i was told i recieved poor service because i didnt have a service contract and would i like to purchase one! there are too many "good " hvac companies in the town to be treated like this. moving on.

Second time using 1st Service...professional - prompt - explains all well - - competitive pricing -…read more- could not ask for a better HVAC company. Highly recommend.

Quick response, and excellent service! Reasonable prices and…read morevery friendly! I had service within thirty minutes of calling.

Terrible company, came out Friday and tried to tell me I needed a new compressor for $2800 and then…read moresuggested I needed a new system for $7000. Then if I wanted to have any hope of air conditioning this weekend I would have to pay an additional $1800. We then called another company our nieghbors suggested and they checked our system out completely and replaced a bad capacitor for only $170. My Service Club and Marc Anthony are untrustworthy and scam artists. I will never ever use them again .

I have used this company a few times now for 2 installations of heat pumps for my rental homes and…read morealso used them for service calls concerning any issues I have had. They are always on schedule, professional and have given the better quotes for jobs. They were recommended by a friend in the housing industry and I also would recommend this company to anyone looking for HVAC services who do not know of anyone to use. They will also return your phone calls promptly and have a human being answer the phone during normal business hours which is a plus to me.

excellent service every time I have needed them. always do what they say they are going to doread more

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

5Stars!!!!! Very customer service oriented; we've used them twice since we moved to Ocean Pines…read more Extremely knowledgeable responsive courteous professional and provided an electrician contact (Mike Patchett also great). Highly recommend.

CAUTION! I recently used this company as they were the only…read moreone to quickly respond during a Saturday call. Without my AC unit working - I needed a prompt repair (NOT an emergency repair) for tenants renting my condo. I didn't expect a charge of almost $600.00 on a name brand 4 year old unit. I feel I was taken advantage of! They were polite and responsive and got my ac working. However - based on trusted information from another out of town HVAC repair person who was in my condo the week prior to my AC going down, it seems clear to me that I was overcharged and taken advantage of! I was never told payment would need to be made remotely while I was in California. I told the repair guy I would mail a check upon an emailed receipt when I returned home. The problem was a bad capacitor. I was overcharged for the part,... then charged an additional $280.00 to add refrigerant that the technician "questionably" claimed I needed. I have since mailed the a check for full payment, along with their business card that I not need in the future.

Within the past few years I have used At the Beach Repair twice and I was very pleased with their…read morework. The first time Trippi came out to see about my dining room window leaking. The condominium management had told me I needed to have the entire window replaced at about $2,000. Trippi did the work on the outside for about $200 and saved me a lot of time, aggravation, and money. On that day that he gave me the estimate, he also helped me with my refrigerator icemaker, and just waved me away when I offered to pay. Just a month ago, I called again to have an outside light replaced. Ken came and quickly and competently did the work within an hour. At the Beach has been very easy to work with, with competent employees, and reasonable prices.

I can't imagine why that other person wrote two negative reviews. Trippi has great workers and his…read morein the office personnel are sweet, smart and helpful. I've used them for many things over the years, large and small. Never had one problem. All the work, some complicated, was very well done and his guys are friendly too!

Absolutely the best! I was skeptical because of a few bad reviews and I'm in customer service…read moremyself and I know you can't please everyone at times. I had no heat and called so many companies but no one wouldn't come out that day because the said their schedule was booked. Marc Anthony made the time and the technician got my heat working again. I couldn't get my own HVAC company to come out or any other company that day but Marc Anthony did. Don't always believe the bad reviews that people write because these guys are amazing!

Extremely pleased with the service. The two gentleman were extremely polite and professional. So…read moreappreciative of their honesty and no scams or hard sells to this technology naive female. Will use them for years to come. Highly Highly Recommend!!!