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Custom Muffler Tire & Quick Lube

3.4 (8 reviews)
Closed 8:00 am - 5:00 pm

Services - Custom Muffler Tire & Quick Lube

Tire balancing

Tire installation

Tire repair

Custom Muffler Tire & Quick Lube Photos

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Mr. Tire Auto Service Centers

Mr. Tire Auto Service Centers

2.5
(61 reviews)

Absolute worst! Avoid at all costs. Mounted new Cooper tires on my 2022 Lincoln Aviator without…read moreremoving the accumulated water from sitting out in the rain. Subsequently ruined all 4 TPS sensors. Now I'm out over $600 to fix Mr Tires laziness. And Mr Tire corporate (Monro Automotive) is even worse - they will lie, delay, deny, refuse, ignore any customer complaint. If you go to Mr Tire in Boone NC, you're wallet will regret it!! And the 800 number Monro customer service reps are experts at delaying, denying & refusing accountability. Absolutely laughable.

I brought my car in this morning to deal with a potential transmission issue. After reading…read morenumerous reviews from people raising concerns about up-charging, I contacted the shop around an hour later and clearly stated I only wanted the diagnostic and that no work should be done until I received a quote first. After several back and forth calls between multiple parties, It was made clear that I would not be using Mr. Tire's services and would instead work to arrange a tow through my insurance to take my car elsewhere to be service. Several hours later, I left campus to retrieve my car so i could move it to another lot to make towing easier. After arriving, I found that my car was no longer in the lot. When i spoke with the front desk, I was told that my car had already been towed. This was extremely concerning as I had not authorized any tow through Mr. Tire. Several calls later, I learned that my vehicle was wrongfully towed by Hampton's Body Shop, which introduced an entirely separate set of unprofessional conduct. If I had not stopped by Mr. Tire to retrieve my car I would have never known that my car was towed. According to the front desk employee, a tow truck driver entered the shop and asked if he could tow a "black Jeep Cherokee." My Cherokee is gray. Despite the discrepancy, the employee handed over my keys with no verification process, no confirmation of the tow request, no license plate check, no identification, and no permission from me. This shows an extreme and unacceptable liability issue. My vehicle was released without any consent from me, removed from the lot, and not given any information of where it was for two hours. The only apology I received came from an employee who had little to no involvement in the incident and described it as "carelessness." I will be escalating this incident further with Mr. Tire and Hampton's body shop and expect a formal response addressing how this happened, what actions are being taken regarding it, and what steps Mr. Tire will take to ensure this never happens again.

Custom Muffler Tire & Quick Lube - tires - Updated July 2026

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