They are TOP-NOTCH. I received friendly and courteous service. Melody was extremely helpful, but the TOP accolades go to Jagger. He knew all about my car's body parts and what tools to use to remedy my problems. I can't say enough about his knowledge and how rapidly he fixed it. read more

Rick and his team did a fantastic job on my car repairs! They kept me updated on progress and made sure the car was ready for pickup at a time convenient for me. read more

AVOID, not flexible about providing rough estimate, quick to anger Had done some damage to my car and went to ask for a very rough estimate (nearest $K) cash pay, no insurance. I had a favorable experience there and good insurance work done on a same make/model/style/year car 5 years ago. This time they insisted on photographing my car's VIN plate with a personal-looking smartphone, and when I said No but allowed them to take a pic of my vehicle registration card, the adjustor (a young man) told me to "go. Just go." I went back in the office to see if I could work things out, but the adjustor just stood there and said over and over, "Go. Go. Go." When I asked for name of another body shop, adjustor spelled out, very slowly, "G o o g l e." I'm elderly and ill, fearful of smartphones and tech in general, and I think they should have used a camera or at least a tablet, not a smartphone. From the way I was treated, I was expecting them to call the police and say I was trespassing, even though I believed there was opportunity to negotiate about the estimate process. The adjustor has very poor social skills, no consideration, no flexibility. Avoid, especially for cash pay. read more

The front office staff greeted me with a sincere and kind smile. David assisted me with the minor damage to my vehicle. He provided an honest assessment, which was significantly less than a prior estimate received. Additionally, he recommended a business to repair my rims... I highly recommend this business to anyone who is in need of auto collision services repair. Honesty, integrity, and the highest level of quality service is exemplified above and beyond with this entity. I was excited to share my experience with several colleagues upon my return to work! read more

HIGHLY RECOMMEND PLEASE SEE TYLER. This is the best place after a horrible experience with GERBER repair to get an estimate. Tyler answered all my questions, listened as I explained what happened, and his estimate-can't beat that price and treated so professional. read more

They were able to start work on my car really quickly where other places said it would be several weeks. Amber always answered the phone and let me know what was going on. read more

Both Rick Merriam and Tyler Plumb from Custom Paint and Collision Center are without any doubt are some of the Best Body and Paint Repair Shop people I have dealt with many years. If you are looking for awesome honest first-class repairs to your vehicle you have come to the right place. They strive and deliver first class work and awesome customer service so to insure your total satisfaction. They recently repaired my 2005 Prius and did a Fantastic Job!! Many locally owned repair shops have been sold to Consolidators who don't deliver the repair work as they once did. Custom Paint and Collision is still locally owned by Rick Merriam. To show their appreciation after my repair was done, Rick actually wrote me a letter thanking me for my business...not many businesses do that in this day and time. I would ask you to check them out and give them a chance to earn your business and you to will see and experience what I am saying. read more

Been meaning to do this for a while. A big thank you to Rick and his team. You guys did a great job on the Tacoma and the Volvo. You all have never let us down.....Go see them if you need any kind of body or paint work. Been a happy customer for 20 years now. Thanks again to all of you... read more

Custom Paint Collision Center - Body Shops Near Me - Pelham, Alabama

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Rick and his staff are amazing! He was upfront with me on what I need to do on my motorcycle. The young ladies who greet you are always smiling and willing to go the extra mile to make sure your satisfied. It's a must that you take your vehicle to Rick!! read more

Outstanding service with high quality workmanship and an on-time customer focused mentality! Would be my first choice for any future auto body repair or custom paint work, satisfied repeat customer! read more

I had a major collision and this is where the insurance companies sent my car. They did about $12,000 of repairs. I have had the car back for a couple of weeks and, I must say, I'm impressed with their work. I took the car to the dealer where I bought the car and, after they inspected it, they said the repairs were "excellent". I agree. Also, all through the process, the staff was always friendly and helpful. They always answered any questions to my satisfaction. read more

THE BEST OF THE BEST ARE HERE!! I had $10,000 of damages to my brand new car two days after I bought it and I ended up here because the other collision place I was recommended to was too full. I am BLESSED to have ended up here!! The owner is amazing! My car looked better than when I bought it! He took it to the dealership and we compared it to new cars and it was BETTER!! I recommend this place to everyone! Customer service is out the roof good! read more

Custom Paint Collision Center - I was rear ended and this is after they got done with the first part and it looked fantastic! - Body Shops Near Me - Pelham, Alabama

I was in an accident and herd this shop was top notch. Well they were 2 months behind so they did estimate and ordered all parts while I waited for an opening. My truck was drivable so I drove till appointment date. Before I dropped off I asked to make sure ALL parts were there and was told yes. About 4 weeks went by and was called said it was ready except for decals and badge so I went up there and paint didn't match. Was missing a trim piece, center cap on wheel missing, tape all over roof where I had plastic covering door, windshield wasn't done, tailgate not done and interior still covered in dust from bodywork. Todd went over it with me and said I shouldn't have been called and he would call me when it was ready. Well I get call from insurance on day 57 saying that I needed to get my truck that it was ready. So I called Todd and he said it was. I go up there and it looks great except tint on drivers window was screwed up and badge was loose they slapped old one on there so had no tape behind it and interior was cleanish. Todd told me badge was on way and going to get tint fixed when badge arrives. Well 2 1/2 weeks later opened drivers door which was replaced and door falls halfway off truck! It was pouring down rain so not sure if paint got scratched or something else got bent up when door fell. Going over everything I have found trash in paint, door seal not attached for reused old one and half the clips that hold it on are broken also tailgate light bar isn't working.Bad thing is I don't have any other vehicle and already turned rental back in. I have to go this morning back up there to get this right. Quality control and communication isn't good at all with my experience. I will update after my truck is back in perfect shape as it was before hopefully. read more

I just wanted to let you know that the team at custom paint did a awesome job on my 2016 Honda Accord.. from start to finish they kept me informed throughout the whole process . It was by far the best experience I have ever had with a body shop ! I give them a A+++ and the paint and body work looks amazing ... I would recommend Custom paint if you want your car looking like show quality. read more

I had an outstanding experience with the staff of Custom Paint Collision Center. From my initial phone call to my final pick up the staff there were anything less then outstanding. Tiffany was outstanding and had a very lovely personality in the early morning as well as the afternoon she made the transition from drop off rental car pick up, drop off and pick up of my vehicle as smooth and painless as possible. Dropped my car off on a Tuesday and received a call Thursday evening that my vehicle was ready very fast turn around and a very friendly staff two of the most important things that I look for in a business. CPC is a top notch business I would recommend and have recommended any and everyone I come in contact with about the friendly staff and service. read more

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A bird flew in to my passenger side mirror. I had heard good things about this repair shop so decided to give them a chance. I couldn't have been happier with the outcome. They got the parts in the next day, fixed the mirror while I waited and it only cost me a third of what I thought it would. I was very happy I picked them and will take all my car repairs to them in the future. read more

Quick service and very friendly staff. Rick the owner was very helpful in getting me in quickly for repairs to my car. My car looked brand new whenever they got done ... recently washed and all. There was a tiny bit of paint on a completely unrelated problem to me going in and Tyler helped get the paint off my car and buffed it for me. Super helpful staff and very friendly, especially at the front desk. read more

I took my Tacoma to CP&C to have the fender repaired after a tree limb fell on it, bad idea, I got an estimate and a call that there looked to be some hail damage so I had them add that to the cost. These folks kept my truck for a month and when it was "ready" I found out they had replaced my front rain shields and they did not match the original, they did not install the passenger side rain shield straight, they did not fix the front grill as part of the original quote and had not painted the DS fender as quoted. So I left it with them for another week and when i got it back there was trash in the paint. I am sorry but you had my truck for a month and this is the best you could do. I think that since I was being so patient with them they put me on the back burner and took care of other customers who were screaming at them only to find they had let me got too long and then had to rush to get the repairs done. Those of you that have a good experience I am happy for you but I will never use them again. Update: The owner did call and apologize for the poor QC so perhaps my vehicle was a fluke, it has happened to me before read more

I called bc i accidentally had my car scrape the side of some very large bushes all the way down the side and i knew my husband would be upset. They told me to come on in when I could (did not have to nail down an apt). I took it right on over and the manager/estimator Tyler came out and looked at my car and said "I can help you with this". He went and got a rag and some compound they make there and wiped it in and all my scratches were practically gone. He said he could buff it (the cost he gave was a fair price), but he also said he thought with the age no one would ever know. I am grateful for his honesty and kindness. I trust them and will go back with any future needs. read more

I took my car in for repairs. They did a great job on the repairs and the paint job. I highly recommend this company for your car repairs.. They get a five star rating from me and deserve it. Olen B. read more

I had my car in this shop after being rear ended and after 40 days I finally go my car back - it still had issues with the paint job, lights not fitting properly, & pieces missing!! I returned to the shop with my concerns and they offered to put me in a rental to make the necessary repairs because they guaranteed 100% customer satisfaction. Once I was put in another rental- through Custom Paint Collision, I went ANOTHER 36 DAYS before getting my car back. To be honest, that is the least of my problems. Enterprise Rental called me because the shops owner (RICK) had refused to pay for the rental! The rental car the shop arranged through Enterprise to put me in to make repairs on my car that they did not do correctly! They avoided Drew at the Alabaster Enterprise location for close to 3 weeks to the point he had to go to their office. At that point, Rick told Drew to charge my card because I had one on file. The shop paid for 5 days of the rental leaving 31 days ($683.21) to be charged on my card. Basically, they blamed Travelers for not responding quickly being the reason my car sat there so long. Which is false! I spoke with the shop the week before I got my car back and they were just sending back through paint. (Which was the ONLY time during the 36 days that I spoke with anyone from that office!) The Owner, Rick, has lied repeatedly to everyone involved in the original claim, trying to place blame on everyone other than his shop failing to communicate properly and to do repairs timely & correctly. He actually told insurance agents that I refused to pick up my vehicle. He instructed me that I should call the Insurance Commissioner to file a claim on Travelers Insurance because they are responsible for it. Rick is nothing short of a bully to communicate with- I reached out to my agent (although I was hit and never filed a claim with my insurance company, only going through insurance for the guy who hit me) Jack with Nationwide, reached out to Rick trying to get a resolution to avoid me being charged for the rental and he lied over and over. Rick changed his story every time he told it. When he was called out on his lies- HE HUNG UP ON MY AGENT! Then I called back, I had my agent, Jack, on 3 way- Rick continued to bully his way through the conversation with me until I finally told him my thoughts & called him out on the lies he was telling. (compulsive liar would be an understatement!) He started yelling at me- to the point that my agent finally spoke up to stop the spiraling conversation... and he said "Just SUE ME!" and hung up on us both! This guy repeated how he had been in business for 20 years, he was the little guy and I should go after the big guy- Travelers. Well, Travelers paid for 40 days of a rental car for me to have my car repaired- correctly! His shop employee, Tyler, put me in a rental on their expense to make repairs and correct work they did poorly. This guy is going to get exactly what he yelled at me to do... I am in the process of a filing for small claims court. I have filed a complaint with the Better Business Bureau- no response from Rick on that, as of a week later. Save yourself a headache- go elsewhere for your repairs. Mary read more