Radio and TV went out in my 2020 vehicle with 20k miles on it. After purchasing a new radio to be installed the nightmare began. Not only was the install a complete f up, I had to bring the car back 4x's for various issues. Upon speaking with the regional mgr, I got no where, he continued to act as if they didn't screw up and when I insisted on a refund and for them to pay for a new battery, tow, etc. I was told No as a battery "has wear and tear" and if I wanted my money back for their poor quality install I would have had to put the car back to factory setting???!!! As a result of poor installation my car battery died and this started a pleather of issues with another facility. Custom Sounds would not reimburse me for the tow, battery and need of a new starter. I will be taking them to court, however I DO NOT RECOMMEND this store to ANYONE. Incompetent, useless and ignorant. read more

The place is a joke. I went to go get my windows first time it sat in a garage for four or five months, bubbled. then I took it back to get windows retinted. I asked for 20% only on the front windows. And the rear 5% like it was.... They ended up doing 20% all the way around and they don't clean the windows at all. They returned it with dirty windows like they did the first time. read more

H as d a dashcam installed. The service was great. Installed while I waited. Not normal. I would recommend this business.

Hubby needed some new speakers for an older truck. We stopped in at this Custom Sounds while we were out and about. The service was friendly and educational. The team members take the time to educate on the products, why they are different from each other and the quality each will bring. I especially love the sound room where you can hear the different sets of speakers, amps, subs and head units. This room alone is worth a visit if you are thinking of investing in car audio or just replacing existing audio. They frequent run bonus buy type sales and I've found that the prices during these sales cannot be beat! I've purchased audio in the past as gifts and my recipients were always very surprised with the purchase and had no idea I was able to get such a great deal. They also sell remote start and tint and offer full install packages. I have used these services or install so I can't speak to it. read more

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The gentleman that helped me was great. Instead of just selling me speakers (that I found out I didn't need) took time got in my car, checked the radio, and found out I had the bass to loud. If you go I'm sorry I didn't get his name but he is thin. Dark hair and a gotte (sp?). He is at the one on Lindbergh and Union. Honesty, professional, and knowledgeable, that's what we need more of! Highly recommended this man and company. read more

Scheduled tint for $199 and was charged $260 after they already laid film on my car and wouldn't adjust the price back to what we originally agreed. The quality of tint is poor, bubbley and half professionally installed at best. For the up charge you think they would've got it right, also I was told it was supposed to take one and half to two hours after dropping the car off at 9AM and it was not ready until after 1PM Bait and switch, poor quality tint that took too long. read more

I had my windows tinted and I would highly recommend them to anyone needing their windows tinted to take it there. I also had a remote start installed and they also done an excellent job with that.. Wanna give a big shout out to Logan, Tommy, n Bobby.. Thank u all so much for ur wonderful service!!!!! You guys were awesome!! read more

Tinted my niece's windows for her birthday using a Groupon. There was dirt particles, a scrape on the back window and bubbling. We took it back and were told they wouldn't fix it b/c they no longer carry the kind they sold us and we would have to go to the manufacturer for the warranty. Let's be clear THERE IS NOTHING WRONG WITH THE TINT AND EVERYTHING TO DO WITH AN INCOMPETENT INSTALLER. DO NOT TAKE YOUR VEHICLE HERE...THEY DO NOT STAND BY THEIR WORK read more

South County stinks! Third time back to fix the same problem. Never again! First one there today. It's almost 4:30 and I can see the car is still sitting outside. Hasn't even been touched yet read more

Dec 13, 2024, went to Custom Sounds off hwy 67 to have head unit, speakers and amp installed and steer wheel control installed. I was pleased with the installation, after waiting over 10hrs to have installed . However, after driving away, I noticed my cluster lights on my dash board was out and the controllers on my steering wheel was out. Mind you, I paid for everything they had to offer, even the extended warranty. After calling back several occasions, and was waiting on the manager to return my call, I decided to bring the vehicle back to the shop. Again, the sales person said the manager will give me a call. Never did return my call, 4 days invested in this process. I called back and request the managers number, sale rep. graciously gave me his number. After speaking with the manager, he said that there is nothing he can do about the lights, I informed him it was working fine until you installed the system. He said I'm sorry, it's my responsibility to have it fixed. After spending almost 4k on a system and everything in the my truck was working. Poor customer service, lengthy wait, not trying to hear the concern. I'm not done with situation, will approach this legally. No more will small businesses take advantage of customers as if they have no responsibility in the matter. You all been warned, take your vehicle there at your own risk. I will post a follow up after my court date. Now it's not about the money, it's the principle of the matter and how I was handled. If I win the case kool, if I don't.... No problem. Based on my conversation, Im at a loss anyway. I hope you have the time to walk this path, I do. read more

Thanks to custom sounds for installing janky crap, this auto starter that we bought through Groupon which was price bait and switch once we came in for the install. Has caused almost 1000 dollars worth of troubleshooting and throwing parts at our Camaro when all along it was this shit auto starter causing the problem, unplugged and instantly the check engine light went off and haven't had anymore issues. There are more people with the same issue from the same starter with yelp reviews on here please message me on here we are getting a lawyer involved. This has caused us a lot of wasted time and money!!!!!!!!!! read more

Custom Sounds & Tint - Car starter - Car Stereo Installation Near Me - St. Louis, Missouri

I've used Custom Sounds for stereo equipment and remote start. Both experiences have been nice. I usually feel better about going into the location vs calling on the phone. I'm more of a visual person that that's best for me. I have to trust the staff in making decisions because I'm not good with stereo talk. I've been satisfied with all of my purchases although I don't shop around to compare prices with other locations. read more

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Buyer beware...Buying a $900 Kenwood Stereo from this place is a rip off....They say after unit goes out after two years, you need to buy a new one. What a joke. read more

Been here twice for items. First time was a full alarm system for my wife's car and second was a remote start for my truck. Service and staff awesome and great work. Worked with a guy named robert cape on both occasions. Highly recommend. read more

Buyers Beware. Gary the manager of this location seemed like a nice and honest guy until AFTER i paid for my service. The service requested was ambit lighting and it originally was just supposed to take a few hours, then finding out they ordered defective parts for the vehicle and had to keep my car over night. I ask for partial reimbursement for them having to keep my vehicle overnight since i would have to ride share to work now under their inconvenience and he laughed at me and told me that is not how things work. Frustrated I just wanted a refund for the service since I was being talked to disrespectfully and then he refused and told me they would only offer store credit and that was above his pay grade. I asked to speak to the manager about the situation and then he then told me he was the active manager on duty when prior to that he was telling me the situation was above his pay grade. The reviews for this place speak for themselves don't cheap out and go to somewhere with better customer value you won't regret it. read more

The work they do is pretty solid. I came back to get my second car tinted after a great job on my first one. However, when they worked on my second car, they punctured two holes in my leather seats. It took a few weeks to get the seat fixed. I had to call and coordinate with a few different places. After about four weeks, I paid to fix the seat and I'm currently waiting for Custom Sounds & Tint to reimburse me. Now, being in the service industry, I believe this company should be making sure their customers are happy. I am very much not happy. I had to wait weeks to get it fixed. I had to coordinate the repair. I had pay for it out of pocket first. I was not given any sort of future discount or coupon. I didn't even get an apology for the situation. I am very disappointed. The entire experience was a giant headache and annoyance. read more

Their appointment time works like this. Have your vehicle there between 10 am and 12 am and we will have it done by 7 pm. I recently dropped off my daughter's volkswagen at 10 am and received a call at 4 pm saying they couldn't do the agreed on job. This was after me hanging out at the local mall for 6 hours read more

Quoted me over the phone in January for $200 to install my amp and subs which I already bought. Said they were booked till May, made the appointment. What do you know I show up for my appointment and they said it was going to be over $500 just to install what I already had, so I told them never mind and went across the street to Best Buy to get the wires, spent under 150 bucks, watched a YouTube video and did it myself. Do yourselves a favor and don't give this place the time of day. On top of them telling me it was going to be over $500 they said it was going to be done around closing time. Unbelievable. read more

Custom Sounds & Tint - Car Stereo Installation Near Me - St. Louis, Missouri

My Elantra was stolen, but really loved everything about it, so I got another one and took it to Patrick at Custom Sounds on South Lindbergh and he had me in & out in 2 hours, with an awesome alarm system; I cannot start my car with this alarm on "LOCK". Thanks Patrick! read more

Lesson learned. Always support a local business. That being said, Chris did a awesome job of making me depart with my hard earned money. He was attentive when I walked in, listened to my needs, didn't try to up sell me and offered to have the new stereo installed the same day. Well worth the wait. Sure, there are other places that may sell a cheaper unit, offer meek service if that's your thing, but you will never be short changed at Custom Sounds in South County. I'm sure that if I'm in the market for upgrades, I will not hesitate to call Chris. The unit he sold me is off the charts and will make my driving experience a good one. My lesson, never try to save a buck by buying something from an outfit that has the word "Crutch" in their name. read more

My daughter took her car there because the speakers were popping they tried selling her new speakers and a $200 two year warranty, total of $576, fortunately we had someone else look at it and it's not the speakers at all. It is so irritating that they would be okay with replacing speakers when nothing was wrong with them to begin with. read more

made an appointment for 9:00am to have my front two wind tinted. They couldn't give me a time when my car would be done, said it would be done by 6pm. it would have ruined my entire Saturday waiting around for a phone call. I thought that is why appointments were a thing. I asked if it could be done by noon, thinking that thtee hours is pretty generous for tinting two windows. I didn't receive so much as an "I'm sorry". They are not getting my hard earned money, now or in the future. read more

Terrible service. I took my mother in law's car to the Manchester location to get a faulty remote engine starter replaced. They lied over and over again while they had the car about what they were doing, and then left the car in the parking lot unlocked. Someone broke in the damaged the interior trying to steal the car. The District Manager refused to even discuss a resolution. DO NOT USE. ZERO STARS. read more

All Custom Sounds are not created equal... I realize I have a complex vehicle due to the shaved door handles, but whoo. I dropped my vehicle off at the Bridgeton location and they literally looked at my car for 7 full days and didn't touch it. This is after I made multiple trips to work out the details and cost for an alarm that can pop my doors and get a 15" sub, amp, radio, whole...I bought everything from them (S. County). Who wants to go by ANYwhere multiple times for broken promises. So, I took it to S. County and BOI! They had it done in less than 5 days...but I had multiple problems that I didn't have when I dropped my vehicle off. Seriously? I repeat, I know I have a complex vehicle, but when I picked up my vehicle, only 1 door pops (2 popped when I dropped it off), manual release doesn't work anymore, newly installed radio has a crack in the face/screen and TOTALLY died in 2 days time (no BULLSHIT, I can't make this shit up), and the sub box was not what I asked for, it was supposed to be flush with spare ramp, but instead, it covered 75% of my trunk...WTH. Uhh...groceries and other things need space. So, I had to wait a full week...brought it back...passenger door still doesn't pop, but they state the actuator needs to be replaced, which they don't do and all other things are fixed. No additional cost...cuzz I wasn't paying that anyway after $2600 was spent on this endeavor. read more

DO NOT COME HERE. I had an appointment with Austin and Ryan to take off the old tint and put the new one on yesterday. They had my BMW for 4 HOURS to then call me 4 hours later I'm sorry we can't take off the tint or put the new tint on because my windows doesn't work. Yes my windows DO work they DO roll down. Their excuse was REALLY POOR I'm not stupid. That's like saying my car doesn't drive when I can clearly get in my car and drive it. They didn't even try anything you know I would be happy if they at least TRY And take off the tint. They act like they are professionals but clearly they are NOT. They are to lazy. What a WASTE OF TIME. Corporate will be knowing about this. read more

Horrible service and even worse install, not recommended. Tried to reach out to manager about the shotty install job, guy name Austin got on phone to tell me pretty much he was not whiling to work with me on anything, told me he could not get me back in for a month after waiting weeks for what I got... very frustrating u would think management would try to right the wrong, now I have to turn it down or my amp cuts out, what they sold me... crappy all the way around specially with customer service! read more

Bought a Stereo during the Labor Day sale along with setting up and appt. for them to tint my windows and install the radio. I Paid the down deposit of $70 and had a remaining balance of 686.44. I went in today 9/13/22 to have them install it and I was told the guy never listed what radio i bought so i take them to the case and show them the stereo. The guy puts it in the system and then tells me my new total is almost $1200!!! I told them no way was I paying over what they sold it to me for they said they couldn't do anything about it and won't install it our give me the price for what is on my paper. So, I left, and I highly recommend you guys stay away as well they are liars and bad business for what they do. No apologies or anything just gave me a $70 refund from what they asked for and then let me walk out. Never again will I even bother to think about doing business with them. read more

These did an amazing job tinting my new car. Great group of guys and killer deals. They blew all the other tint shops out of the water. Robert was thorough and explained all the options well. read more

I wish that I can give this review zero stars. The location I'm talking about is 6960 South Lindbergh. I'm sorry for the long post. Do not patronize this business. They will steal your money and give you a incomplete tint job. I hate doing this to a small business owner but they refuse to resolve the matter. This was the most unprofessional and horrible business establishment that I have ever been to in my entire life. Please do not patronize this business they will do a horrible tint job, they will lie about how long the job will take just to receive payment, they don't manage their time well and they will ultimately steal your money. The owner hires individuals who seem to be under the influence of drugs as "contract workers" so when they do a horrible job the owner will not be accountable for the tint job that his business received payment for. I came to this establishment to get the car windows tinted and was told that it was going to take two hours for the job to be completed. I left and had lunch with a friend, when shopping and ran a couple errands. I was gone maybe 3 1/2 hours and the vehicle still was not done. I was told that he will be done in another hour so I waited. He still wasn't done with work. I left and came back 2 hours later and my vehicle still wasn't ready. I look back in the garage and the one guy was working on three cars at the same time including mine. He then told me that he ran out of tint and Told me that I had to come back the next day after waiting seven hours. Keep in mind he had three other customers waiting as well. The next morning the tint on my window started to Peel and had bubbles in it. I came back and spoke to the owner and I told him how dissatisfied I was with the unfinished work. He could not find the guy to correct a mistakes and he refuse to take responsibility for his business. He told me to come back the next day when the guy got paid. I came back the next day and he still couldn't get in contact with the guy and I asked him to just remove the tent and refund me my money. He refused to refund me my money and told me that the guy was independent contract worker and I had to take it up with him. I was extremely dissatisfied and admitted that he handled the situation he decided to give me 25% of my money back and told me that that was the best that he can do. Do not patronize this Business unless you want your money stolen. read more

Horrible customer service, wish I could give zero stars. Unprofessional and needs new management, salesman was no help at all and the manager was even worse. read more

Do Not Go. I had some work done at the S. Lindbergh location a few days ago. Went out to my truck to find Maryland ( the regional install manager) sitting in the passenger side with his feet up texting. I asked the sales clerk if this was typical. He stated it was certainly unprofessional and he would take care of it. A few minutes later a was approached my Maryland in the parking lot. Amazingly he turned the issue on me. That I should not have an issue or concern with what he does in my vehicle. And why I felt I needed to question him. And this is putting it mildly. I can only guess Maryland has not read Custom Sound's mission statement regarding professionalism and high levels of customer service. I have since learned this location has earned a F rating with the Better Business Bureau. With employees like Maryland I certainly understand why. I will not return for any future work and will not recommend Custom Sound to anyone. read more

After my car was vandalized twice in the same month, I had to seriously consider the absurd notion of installing an aftermarket car alarm on my 1996 Ford Taurus. I shopped around, settled on Custom Sounds, and I'm pleased with my purchase and their workmanship. I called for an appointment, and I was scheduled to be seen a week later. It was a sleepless week as I worried about the bodily integrity of my car, but far better 1 week as opposed to Best Buy's 3 week waiting period. My only qualm with CS is as follows: At 10am I told the tech I had class that afternoon and asked him to give me an estimated time of completion so I could either (1) wait or (2) go to school and come back to the shop later. He agreed to call me at noon so I could make a decision. He didn't call and I missed my class waiting for it. Other than that, I was pleased with the tech's demonstration of the alarm, the prices charge, and ultimately the total install time (4 hours). Most importantly, my car now rests at ease and intact in its lot. read more

Had two cars tinted at the soco location and couldn't be happier with the work. On the second car we had taken to another tint shop and regretted it. 50 bucks cheaper ended up spending almost double. Came back to custom sounds to have them do it. They were friendly and courteous. Had a issue they took care of it with a smile not like another place on big bend. The shop on big bend gave an attitude with the poor craftsmanship. Will be back next year when we get our new car. Our Prius looks great...almost like it came out of factory tinted. No missing tint. No miss cuts with the exacto knife. Will refer any time anyone asks where we got the tint done. Thanks customers sound. Keep up the good work. read more

If you want your equipment installed right and heckled by the Installers before you leave don't come here. After having a kenwood unit put in my car with a backup camera, the camera fell off after a couple months, when i took it back to fix it, the camera fell off the same day. After taking it back for a second time it was installed with a slant. Before that I had a remote start put in and I couldn't unlock my car with the remote because they didn't check to see if the power door locks needed to be connected to a power supply to use the remote and I had to take it back to have them fix that as well. This is all besides the fact that their service is awful. read more

So impressed with this place. Knowledgeable staff (especially James). Got us everything we needed as a one stop shop...tint, speakers, radio, etc. Got it installed in a timely manner. The tint looks SICK. The sound solution is EXACTLY what our truck needed, not what we had in mind. When we picked it up, one tiny thing was overlooked and they immediately made it right. THAT is customer service. Definitely won't go to anyone else for our needs. Thanks, fellas!!! read more

The first guy I dealt with to remove my Viper system from my old car was great and they charged me $75, exactly what they promised. They also told me they would charge me $75 to put it in my new car, that turned out to be wrong. I learned this when I brought the new car in and was told $75 was the base amount just for the remote start, the door locks were more and the truck button was extra. I don't like to be "bait and switched" but they did the work correctly. The job was twice what I was told during my first visit and they didn't care during the second visit. So I will not be going back and will not recommend them to my friends. They could have worked with me but money seemed more important that good customer relations. What a shame! read more

We're going with Evolve Auto Boutique because they treat us right and respect us. Unlikely this place. Manager's loss!!

I called custom sounds to schedule an appointment to get some tint removed was told by a worker there it would take all day I asked what does that entail is there a certain number of hours to remove it he went on to say I would just drop my vehicle off at 10 am and pick up before he closes totally unacceptable what is the point of scheduling an appointment made it sound it would get done when he gets the chance cause he didn't really want to do it!!!!!!!! If I could give this place zero stars I would read more

This is the 3rd car I've taken here for tint. Luke was my salesman this time. He was very knowledgeable & helpful. They always do a GREAT tint job & are competitive on price. Customer for life. read more

They quoted me 1600 for a sub and box. (No install). Found the same EXACT thing for 800. What a bunch of jokers. Glad I came on here and saw I wasn't the only one with a bad taste in the mouth. read more