I had a positive experience with Safelite! I got a random, large crack in my windshield. Ugh!! Called up safelite and scheduled an appointment. You can also schedule online. The first appointment we had set to go to their location was cancelled due to the windshield not being in yet. It was super easy to reschedule and I opted for an at home appointment the second time. They gave a window of 8a-12p, but had to come later which was fine. Danglo was our service tech and he did a great job of communicating this and installing the windshield. He was helpful in explaining the warranty. Overall, this was a great experience with friendly and communicative customer service! read more

"I am extremely disappointed with my experience. My windshield replacement was scheduled today between 8:00 AM and 12:00 PM. My family planned our entire day around this appointment, only to receive a call after the appointment window had already started informing me that it was being canceled. I understand that unforeseen issues can arise, but providing notice after the scheduled service window begins is unacceptable and shows a lack of respect for your customers' time. Had I been notified earlier, I could have adjusted my plans accordingly. Customer service is about communication and reliability. Unfortunately, this experience fell well short of expectations. I hope the company takes steps to improve scheduling and communication so other customers do not have to deal with the same frustration." If you'd like to put a little more pressure on them while still sounding professional, you could add: "As someone who manages customer relationships for a living, I know things don't always go as planned. What matters is proactive communication. Waiting until the appointment window has begun to cancel is simply not acceptable." read more

A rock hit my front windshield, causing a gnarly Crack in my line of vision. I called my insurance company, who referred me to the Safelite that was closest to me. She said they would call to set up an appointment. I was called later that afternoon, and was able to make an appointment for just two days later. You have the option of going to the store, or having them come to you. I showed up at the assigned time, and they already had all the info from my insurance, so I just needed to give them my key, and wait in their comfortable lobby. The job was completed in less than an hour, I got instructions on what I needed to do so the new window didn't shift and cured properly, and they even vacuumed my floorboards. The experience was quick and painless, and the techs were professional and helpful. read more

Molding around windshield not replaced correctly,coming unseated. This is what they do. They had one job.

They are liars! I waited 1 week to get my windshield fixed and on the day of the appointment they told me they had no parts and rescheduled the appointment for 10 days. I got pissed off and cancelled the appointment. I am thinking of going to court because they took up my time for nothing and kept me waiting for nothing!! Reply: It doesn't matter if you say the part was unavailable. I waited a full week for my appointment, and during that time you couldn't find a single windshield for my car? If you really wanted, you could have gotten it, but it's clear you guys don't take your work seriously! read more

Safelite AutoGlass - Auto Glass Services Near Me - St Louis, Missouri

I've been attempting to the repair they did to my window remedied for months now. Between the automatic answering "bot" and the no return emails, I've lost all patience. They claim they don't have the glass for my vehicle, which is fine, but I can't even seem to get an answer about a refund. Plus, the window glass they did put in still screeches months later so it's not even functional. I was told that it would go away after a few uses. This is nothing but a scam. I paid $450 and received nothing but a runaround. read more

Needed to get my windshield replaced as I had a crack that was continuously spreading across. I was able to get an appointment quickly, and able to use my car insurance(needing to pay the deductible). Staff was friendly, and greeted me and checked me in upon arrival. Their parking lot is very small so there isn't really anywhere to park. They have a waiting area and a few snacks. The inside was clean but seemed very dim lit. Overall, I'm happy with my my windshield repair and had i not needed the the recalibration of my safety system, i could've had my windshield replaced from the comfort of my home! read more

Scheduled my insurance claim rock chip repair at my home for my SUV for August 1st afternoon, which at the time was two weeks out. Got several emails as well as texts that a tech would be out in the afternoon and what I should do to prepare. On August f 1st no one showed up. Since I scheduled through Safelite Corporate I didn't know what shop my repair was assigned to. Looked up Safelite in Yelp and it seems all the shops have a crappy rating either for not showing up for appointments or customers spending hours after their appointed times waiting when they take their vehicle to one of their shops. After no one showed up and no one called to apologize or reschedule I called Safelite corporate and they apologized, I'm sure they have plenty practice, and transferred the insurance claim to Glass America who not only showed on the day scheduled they were a few hours early and repaired my rock chip! read more

Made me sit for an hour just to hear my window regulator needs replaced only thing I personally replaced it 2 weeks ago and nothing is wrong with it I just verified all they wanted to do is up sell me worst company I have ever worked with and broke my temporary window pull it out so I'm out 40$ and my free time read more

I had a very good experience with this location. I made an appointment to go in and have a rock chip in my windshield repaired, and they were very courteous and repaired it within the timeframe that they estimated. The repair looks much better and my insurance covered the cost! read more

Love these guys. Was very upset my back window was smashed in a storm but this Safelite fixed it so quick and were so helpful. Joseph helped me with my car and was super great. Everybody else I talked to was also nice. Would recommend 100%. read more

I have now attempted to repair two windshields with these clowns, and both of them resulted in a broken windshield or an unsuccessful repair. But guess what? They still charge your insurance company for the repair, and then leave you on the hook for the new piece of glass. The manager is also useless, as he called me back "to apologize" for the technician failing at repairing my windshield. When I asked what if any solutions other than me paying out of pocket he just sort of chuckled and said, as I told you moving forward the new glass will be your responsibility. Good job guys- you got another insurance claim, paid in full for junk work. next time I'll use super glue and take my chances. read more

This place suuuuuuucks. Booked an appointment on the phone and they told me it would be 1 hour. Got here and they told me it would be 3 hours. I've been siting here for 5 hours and just asked how much longer it would be, they said at least another hour. Avoid at all costs. Zero stars. read more

I set up an appointment to have my wife's front passenger side window fixed. I had a 12-5 appointment and they were a no show. I called at 4:30 to see why I hadn't received any call or text and they said they cancelled because the tech couldn't get ahold of me. They didn't call or leave a voicemail or send a text. I called up in the morning to see if they could fix the issue and schedule me and first thing they did was say I was lying and that their team called me. The. they said the best they could do for an at home repair was a week later. TLDR: They don't care if they miss a few appointments or inconvenience you. They'll call you a liar and tell you to reschedule to be possibly be passed over again in a week. If you value you time either A. Call them the day of the appointment or B. Choose someone else. read more

This was my second attempt trying to get my windshield replaced in my F250 both times I have taken off work the first attempt they called me the night before said they don't have my windshield. The second attempt I went to the store off of South Lindbergh and after an hour and a half they say they don't have my windshield extremely poor service negative attitude, stay away from here!! read more

Terrible. Set up an appointment then just didn't show up. Waited 5 hours for their tech (after being rescheduled out a week) and when I called, they told me to call the tech "Kyle" (who's phone was off with no voicemail, conveniently). Avoid at all costs. read more

I had made an appointment with them for windshield replacement. Was given a price. After multiple emails and text messages telling me to be ready and confirming my appointment AND asking me to pay ahead of time to "save time", up to and including the day of my appointment no one showed up. Now I am told they cancelled my appointment, WITHOUT INFORMING ME. They wasted my time in an epic fashion with zero compensation. NEVER PAY AHEAD OF TIME FOR SERVICES NOT RENDERED. Very unprofessional. read more

I don't even want to get into it but don't go here unless you want to deal with a hassle and nobody knowing what's going on for months on end with no resolution. read more

Local business manager was unfriendly and unwilling to help. Actually tried to make their error my fault and challenged me multiple times with no apology after they had the wrong windshield at my appt. Corporate customer service apologized several times for how he treated me and handled the situation. We even found a better discount code than what he tried to use after charging me for their mistake. Then the tech didn't even tell me he was finished and just left with my vehicle unlocked and keys sitting in it. Thanks safelite!! Use a local company!!..It got worse...local office didn't include the services I paid for and then tried to roll the numbers on my receipt to make it appear as though I didn't pay for the services, but was still paying the same price!! After the 5th call into customer service the GM sent me a "partial refund." Even though I am still out the lifetime warranty I ordered. Beware! read more

2nd time having to have a windshield replaced here. 1 car 2 years ago , bad experience. This time scheduled im shop and 2 days later I have a air leak. Its literally hell trying to reach actual shop. When given actual phone number and taking you through the same prompts 3 times, it tells you they cant take your call go to website. Terrible customer service when you actually cant reach anyone to answer your call. read more

I scheduled an appointment days ago and despite numerous emails telling me to be ready , and payment in advance, no one showed up to repair my vehicle. Nobody called to tell me that nobody was going to show up and it's impossible to contact the shop on the telephone. This is not a good way to do business read more

like most others have left reviews about. had an 8-noon appointment window. Safelite no showed/no call.Nothing. don't waste your time with these people read more

The worst customer service ever. You can't get in touch with the shop directly. Do NOT use safelite. They just dont show up and they dont call you to reschedule. And then when you cancel they steal some of your money ey in the form of a cancelation fee. read more

Had an appointment scheduled (04) hr window at a time that their system provided. We agreed with it and we opened our schedule so that we would be available. The 04 hrs came and went with no tech, no phone call. On 03 occasions that afternoon we contacted Safelite through the 800# asking for an update. Tech was suppose to be there but no show. They ended up giving me the tech mobile# so that I could ask when or if he would be showing up. Sent a text and nothing ! 02 days later called in again hoping to talk with a manager. Had an opportunity to provide the details to someone who said they would pass them along. Needless to say we took our business elsewhere and received VG support from that company. Communications were poor all the way around. read more

Safelite made the process so incredibly convenient. Ideally, it would have been great to have them come to my house but that's minor. Safelite makes it easy to deal with them and they were providing constant updates and reminders along the way. I was so pleased with the process, it's given me thoughts about how we can make our process easier at my current employer. read more

What I see is inferior materials are being installed. What concerns me is my original prob hasn't been resolved. After the initial installation the windshield cracked internally. After two warranty installations within 4 month, the windshield cracked again because of the heating element. The crack has traveled from the driver's side to the passenger side of the windshield. They claim they will order another windshield from a new manufacture, however that was over two months ago. I'm disappointed because this has been an awful experience. Money spent for what should be quality products has been wasted. What I want now is a full refund for the original installation so I can get it replaced by the dealership. read more

They didn't replace my windshield, so I can't say how well they replace windshields. They DID waste hours of my time and condescend to me, though. My appointment was at 7 a.m. (arrived at 6:30 and waited until 6:50, which was check-in time according to the various emails I got about my appointment). Nobody there, because the shop doesn't open until 8. Nobody to answer the phone (the robot answering machine will just hang up on you, no matter how many times you call). The national switchboard just redirects to the local phone number, which again hangs up on you. Chatting on the website led me to a different customer service number which found my appointment but couldn't get ahold of the store for me. CS assured me they had my windshield and would be able to replace it at 8 when they opened. Someone arrived around 7:30 and locked the door behind him. I waited until 7:45 when another two people (customers) arrived and the door was open. I waited in line to be helped only to be told I missed my appointment, and now I couldn't get my service done. They said I should have put my key in the dropbox for them to grab at 7 (which nobody told me, no email told me, the website didn't tell me, and no sign indicated at the store). When I brought this up, the front desk representative just said it was a "new" service but couldn't answer how I would have known that, seeing as nothing told me to drop off my key. It should be noted that I was parked in front of the shop for an hour and a half and didn't see anyone come to check the dropbox, so not sure it would have helped even if I DID know to put my key there and wait. The emails did tell me I could wait for the service to finish in the waiting room, which wasn't open until 8, so I guess they wanted me to drop my key off and just wait in the parking lot for an hour?? Now they said they can't help me today or even this week, which was MY fault for missing my appointment (even though I was there on time and they were not). The manager who spoke to me answered every question I had by telling me he was "just trying to reason" with me, which felt quite condescending and unnecessary since asking for help and explanation on their part is not in fact unreasonable when you have been waiting an hour and a half for an appointment you did show up on time for. read more

I feel like I have the worst luck with windshields these days! I had another rock hit my windshield a few weeks ago and so I got online and scheduled a service which was super easy to do online! I was even able to pay up front with the online quote they provided. I scheduled the repair to be done at my home so that I didn't need to drive anywhere else! I received multiple reminders (text and emails) prior to the day of my service, and then on the day of; Ian (the service tech) called me when he was about 10 minutes away. When he arrived, it was amazing how quick he worked and when I inspected the windshield, I forgot where it was because the seal was so good! Ian was friendly and efficient and did a great job! Hopefully I won't have any other windshield cracks again; but if I do, I will be using Safelite again. read more

Had four windshields replaced by Safelite with zero flaws. Then I had my last windshield replaced at Safelite, South County. The day after windshield was replaced, I noticed tgat my DMV car sticker, oil change reminder, and Waterway scan sticker was not transferred to the new windshield. Called the location to see about my stickers and was informed they were already at the landfill. They told me no one has ever asked to have their stickers transferred from old windshield to new one. Still cannot believe that. Really, Safelite, I was the first? read more

worst experience I've ever had with Safelite out of my 15 years of being a diesel mobile mechanic. These guys are liars and Will fake impacts on windshield so you have to pay for a new one even though they know it should be under warranty these guys caught on camera, digging their fingernails in the crack to make impact marks not knowing they crack started on the opposite side that they were trying to make the mark do not go to Safelite read more

Not only was there zero communication on the stores end. You kept my car for over a week, tried to overcharge me after you failed to tell me there was a price change and your careless employees left glass all over my car after you told me it would be removed. Absolute worst experience I've ever had with a company, save your money and go elsewhere. I will make sure to always go with your competitors after this. Worst mistake of my life bringing it here. read more

Not happy with this place. No updates and trouble finding the right glass. After 6 weeks of waiting I went to Abbey Glass and within days was taken care of. read more

I cannot recommend this company 1) They lost my inspection sticker 2) They left my car unlocked in their parking lot 3) The service was so late in the day I barely had time to get there before they closed. 4) There was no communication from them until after I called to check on my car at 3pm, after dropping it off at 7:30am read more

Just had my passenger side window replaced by Safelite after my window was broken and BRAND NEW '23 truck was broken into. I wouldn't use Safelite again for any moving parts. The door now sounds like a maraca because they could not get the broken glass shards out from inside the door. The controls (windows/locks) now do not work on that door. When I use the drivers controls to roll that window down, it sounds like there is glass shards scraping against the new window. Try calling and you cannot physically get anyone on the line, just a phone tree of robots. Just overall not pleased with the experience. I won't use Safelite again unless I absolutely have to. Go to a body shop for ANYTHING other than just a windshield or any other non-moving/non-mechanical part. Side note - the technician was super friendly, unfortunately that's not what I care about here. read more

Great job.. Cameren, the tech arrived earlier than he thought he could, got right to work replacing the passenger quarter panel glass on the Pacifica. Looks great. Cleaned up afterward. Very pleasant person. The 5 stars are for Cameren and the fact Safelite was able to find the right glass for the job. Only negatives are for the company. Their website is awkward to use. Their chatbot is useless. Lost my first appointment because I followed chatbot's advice. This company did not respond in a timely fashion to my request for an appointment; took about 4-5 days to get the job done. Tried charging me $17+ more for the job than the email price they sent me. Proved impossible to contact customer service either by phone or online. read more

Just got my back windshield replaced here and they did it perfectly. Looks amazing and the customer service was great. Dakota was my technician and he was awesome. Thank you!! read more

2019 F150 crew cab, right front window, first appointment (June 24, 2024 8a-12p), tech broke the new window, so I had to wait 4 more days (July 2, 2024 12p-5p) to get another tech with another window to come out. In the meantime, they installed saran wrap (?) to plug the window hole. It did not stay in place so I used duct tape to hold it. New guy who came out on July 2 told wife I should never use duct tape and hoped I had luck removing the glue, making no attempt to remove it himself. Goof Off works really good by the way. After tech done, he charged me $475.56. The quote was for $425.99. I called to challenge July 3, 2024, was promised a refund, 1 week ago. No refund. Cannot get ahold of anyone, so went to chat. Put off again by being told to call tomorrow and providing a phone number. Since I ALREADY called and was ALREADY promised a refund I should ALREADY have my refund. But now I have to wait another day to make the call so they can promise I will get the refund in 7-10 business days. Only took them 3 hours to hit my credit card to get their money, but 7-10 days for a refund????. read more

What they charge to fix a window they should be ashamed I used to go to Safelite maybe spend $300 $400 to get my windshield fixed I received a quote a month ago and now they want $1,100 for a front windshield. Never again. J&M Auto Glass is your best bet. They only charge three 24 and it's a mobile service so they'll come anywhere thank me later. read more

Very good service and finished in a timely manner! Safelite is definitely a reliable company and will always have my business. read more

Windshield had a chip in it. Had this company do a repair for almost $200. Right after it was done, did not look filled in properly which I left on their survey. I was going to take it to be checked the following week when I had a day off and it completely failed with about a foot long crack. They then couldn't schedule anytime relatively quickly but wouldn't refund my money for the repair, only put it towards a new one. The new one was over $800 so I still would've owed over $600 with the $200 off from bad repair. I called another local company and it was less than $500 for a new windshield and they got me in asap. I would never recommend this company or take my vehicle there again. I'd literally drive with a cracked windshield over dealing with them. read more