I called Auto Glass Express on Monday or Tuesday of this week .I set up an appointment for Thursday…read morebetween7-1. When No one showed up or called I called the office the guy on the phone was super rude! All I wanted to know if someone was still coming and if they would call.He then sounded mad and said there was a delay and the driver would call me to let me know when he was coming.I just thanked him and said I'm.No one ever called, or showed up.Today is Friday a day later , and still no calls or Emails , nothing.I don't understand why they never showed up or called,and why the guy at the office was super rude when I called.I wanted to call back again but because of the way I was treated on the phone I didn't .So no one one even answered my email to let me know if they were ever going to show up.No contact from anyone from this company.The worst customer and overall service ever.The Quote for my window was high anyways.I just decided to find a different company.What kind of business sets up an appointment never shows up or calls or anything.When I did talk to someone from the shop they lied , and were super rude.i would give this place a -0 out of 10!

I want to give the highest praise and kudos to Autoglass Xpress. They were able to come out to my…read morehouse within hours of me discovering my driver side window had been shattered, and do an excellent repair! I am so grateful for their professional and friendly repair service and highly recommend them if you should need any type of auto glass repair. I had called several other businesses and the price Autoglass Xpress quoted was the same and even a little less than a couple of the corporate-owned places. I'd give 10 Stars if it were an option!

We needed a replacement piece of glass for a cabinet that got broken. Odd size, couldn't find it at…read morethe big box stores and was thinking about using plexiglass instead. Stopped here and got a quote for less than the plexi and available in a few hours! Saved me money and got me a great looking replacement! Nice value and a local company. After picking it up, realized we measured wrong and needed the piece cut down more. They asked me to bring the door and cut it perfectly in less than an hour! Great service and actually communication! Hope I don't need replacement glass anytime soon, but will go here first next time!

Got recommended to 2 other places from State Farm and had problems with them. Called Kirkwood…read moreglass as the 3rd recommendation which was crazy bc they were the best and easiest place to ever deal with. The installer was quick and just a genuine dude that's been doing it for 30+ years. If I ever need any type of glass replaced I will go through these guys. Thank you for being easy to deal with and doing a great job!

After checking Safelite sites and reading the horror stories from customers, I sought local glass…read morereplacement companies & found 'Bones', on Manchester in Ballwin. I called & spoke to Megan and Grant, who were both VERY informative & personable. I had ALL my questions answered and set the appt. Their pricing was competitive similar to safelite's quote. The receptionist, Abby, was Very pleasant and helpful as well. I spoke with the technicians, Tyler & Dillon, who explained the procedure and how long it would be. About 30 minutes later, it was finished and ready to go. They even gave a $10 discount upon paying. ALL the staff was great at what they did and I fully endorse and recommend, 'Bone's Auto Glass' if you windshield or glass needs repair or replacement. Keith Kennedy, Ballwin

Took in a vehicle to have a rear deicer function repaired. It required using a 2 part epoxy to…read morebond a dislodged metal connector to the glass. All the other glass shops in the area stated need to replace the rear glass panel at a cost of $600. These people were friendly, helpful and fast. Plus they saved us significant money.

They did a great job fixing a crack on my Tesla windshield. You can't even tell it was there!…read moreHighly recommend. And if you use State Farm, they'll cover the cost.

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

Easy and prompt appointment to repair my windshield at my home. Service was completed quickly and…read morevery nice to work with.

Highest recommendation. Very easy process to set up an appointment, and they will repair your…read morewindshield wherever you're at. Excellent price and service, thank you

I had my Subaru 2019 Outback's windshield replaced in early December by Bone Auto Glass. I was very…read moregrateful they were able to fit me in the day after I called. Because newer Subarus have lane departure systems, windshield replacements require additional technician calibration unfortunately, which bumps up the price of repairs by a lot. I called several other places like Glass Doctors of America, but they did not feel comfortable repairing the window since they could not do the calibration. The quote Bone Auto gave me was significantly cheaper (roughly $600 vs. over $1100 at Safelite). They did a great job -- see pic attached! One thing to note though is there is no place really to wait (there are a few chairs but there is no wifi). I ended up walking about 30 min away to the library (St Louis County Library - Daniel Boone Branch) to wait while my windshield was repaired. I was initially told it might take the entire day, but the whole thing took about 3 hours or so (dropped off car around 8:30am, was able to pick it up by 11:30ish).

Bone auto glass communicated quickly and very well; timely and trustworthy! My windshield is…read moreperfect.

This is the second time in 2 years that a rock hit and cracked the windshield on my SUV, so I…read moreneeded it replaced. Sigh. But both times I got linked with Safelite through the State Farm app, which was an extremely easy and seamless process. They came to my house and fixed it for free both times! And both times, they got the job done quickly, with excellence AND walked me through / explained every step of the process. So, to be clear, I've never stepped foot in a Safelite location (and therefore can't review the FVH or any other location), but I am extremely pleased with both the outcome and how we got there for my two experiences with them. All up, I'd say, "Thank you! Well done!" I would unequivocally recommend these guys.

Made an appointment for my window to be replaced on the website. Everything was easy and…read morestraightforward. Billy my tech was awesome, communication was great, services provided were professional and quality, and he was super quick. Insurance didn't cover so I paid out of pocket and they aren't quite the cheapest but for them coming to me and I didn't have to leave and wait somewhere I'd say it's an even trade off. Hopefully I won't need another window but if I do I will be using Safelite!

I have waited about 3 months to post my review of the services I received from Central Auto Body…read more My car was handed over 3/24 I was told that my car would be completed in about 2 weeks but ultimately received it back on 4/24. During this time, I was calling the office multiple times across the weeks asking for an update due to the promised finished timelines from the staff. Almost every time it kept getting pushed back, one moment it was at this percentage complete another was that the work hasn't even been started yet. I wouldn't have had an issue with the duration if they were realistic about the timeline. I was optimistic at first that it would be finished in the 2-weeks as my rental reimbursement funds from my insurance company would be enough for two weeks. Time kept ticking and I got concerned that I would have to come out of pocket for an extended rental. Fast forward, after an additional 2 weeks I can pick up my car, I get back home and I see scratches on parts of the vehicles that weren't apart of the hail damage. (Almost as if it was dragged on the ground :) ) The seal on one of my head lights were smashed under the lamp. My car had to go back for repair for an additional two days and even still where they made the repair the paint is still missing. Since then, I've found other odd things like the plastic backend of the roof lip is not as secure as the other side and weird marks on my roof rails. I don't have the energy to bring my car back and not knowing when I would get it back. On the many trips to the office, I ran into other individuals who were also bringing their cars back for repairs after they were originally fixed. Some of them on their 3rd or 4th round. The pictures they gave of my car pre PDR did not show the preexisting damage. Pros: They did offer a 10% discount for the total cost of my service. They offered me a ride back home after every time I had to drop my car off. This is a plus for sure and shows good customer service. The staff appeared nice, but I felt gaslighted when I reported the additional problems that weren't there previously. Cons: It took too long in my opinion, and I did not like that the date kept getting moved. The 10% I saved went towards car transportation expenses. I did not like that my car had additional issues that were not present when I dropped it off. Would I recommend them, no. Will I go back, no. I don't know if they will treat my car well and I didn't like the staff member with the blonde short cut, he gaslit me about these scratches telling me these marks were from a soft, bristled brush. My car was not perfect, but it is not in the same state it was before it was dissembled. Lastly, my husband also got his car repaired here for hail damages and he also has a loose panel on the left back end of his camaro that is NOT secure, but the right side is fine. Mind you these are pieces that did not have any hail damage work done to them. I've attached two videos of both of our cars with the same goofy attachment issue. During our many times at the office we separately ran into different customers who've had to take their car back multiple times btw. 2 stars since the hail damage is repaired.

Brought my car in to get a quote for repair, I was given a quote for $2421, after getting…read moreadditional quotes, I decided to go with Central since their quote was not the highest or lowest. My scheduled appt was for 9/29/2025, I dropped my car off on Saturday 9/27. On10/1 I received a text stating the quote was incorrect, and the cost would be $3140.83. How is it possibly that the quote be so far off, 31% to be exact. I asked to speak to the team member who originally did the quote, but I was told she left. I felt that Central had baited and switch. Their explanation was there was more man hours needed to complete this repair. I told them I would not be using them, and would pick my car up Monday 10/6 at that time I was told there would be a 5hr @ $75 per hr charge to put it back together. Then when I picked it up, I got an additional charge for using a debit card. If anyone is thinking of using them, beware of their hidden charges, and the fact they do not honor their quotes! I rate them 0 out of 10