The owner and staff were very polite and professional. He replaced and painted my bumper, and it…read morelooks brand new. Definitely recommend!

I hate to report of my very disappointing experience with Authentic Auto…read more I have an older vintage 73 Dodge that had power window problems- in particular the driver side window failing to close and stuck open. Jim was friendly and assured me that both windows would be repaired and I left the car there confident I made the correct decision. The car needed to have window regulators ordered and considering the age of the car there were availability problems. Quite understandable if it weren't for the fact that most people want there car back within a reason amount of time. To me reasonable does not mean - not having the car for 3 + weeks for a window repair It is definitely reasonable to me to be unhappy to Jim's response to me when I asked for a time line that the car be ready? The response was in so many words "we will get to it when we can "-not acceptable to most people. Finally after I called his shop and said I've waited long enough and I will come over and get the car-then the car was done in a day later. The cost of repairing the windows was an unbelievable 880 dollars! To me this amounts to be A LOT of money 6+ hours of electrical troubleshooting I do not buy at all. While car electrical is different from equipment I worked on as a maintenance electrician the basic principles still apply. Power goes from the fuse box to the door window switch and from the switch to one plug to the window motor. Hard to believe it took 6+ hours regardless of the shape the overall wiring being in. What made matters worst was when I called to report the right side window did not work I was told it is time to get rid of the ####### power windows. I will agree that hand cranks are the way to go to me though that's beside the point . The car should of had no issues after spending an amount that would be reasonable for a new transmission or a new exhaust system. Paying close to $1000 on a half fast window repair is enough for me to never consider to go back or recommend to others

We had to bring our car here because a person ran through a red light and hit our car. Don't make…read morethe mistake and not read the agreement. The secretary pointed and explained and had my hubby sign. We didn't realize we were signing away our car. Once it's taken apart and the insurance says it's a total loss, they won't put it back together. We were in shock because we had been driving it around for a month. Now we have no car. They wouldn't tell us the damage over the phone but we came in and got a print out. We wouldn't be so mad if they would have explained the process better.

My initial experience with Caliber Collision in Cudahy was very pleasant (5 stars). Communication…read morewas great and they replaced the damaged lift gate on my vehicle in a reasonable time, and they kept me informed through the entire process. A little over a month after getting my car back from being fixed, my rear window randomly broke while parked at work. It took a couple weeks but they replaced the rear window under their warranty which was great news. However, after I received my vehicle back with the new rear window I could tell that the glass was defective. When looking through the rear view mirror everything behind me would like wavy and distorted. I have been calling them at least once every week for over a month trying to get some answers as to when they will replace the defective glass they installed. I am still waiting to get it replaced.

Caliber came out to me and replaced my window on my car. They called before they came out, when…read morethey got there, and after it was finished. The communication was great. They even helped vacuum out all of the glass that was in my car. Very professional and helpful. The process took less then an hour. Thank you so much!

Fast, professional, my car looks great! I had some minor back end damage at the end of 2021, the…read morebusiest time of year for collision shops with our icy road conditions. A nearby shop couldn't even get me in for an estimate for 30 days but this Caliber location got me in for an estimate the next day! Scheduled work a few weeks later, and after a few short days, my car looks better than new! Caliber vacuumed the inside, it almost looks "detailed"! And all care was taken with current health protocols. Thank you, Caliber (St. Francis/Town of Lake)!

They fix everything half heartedly and things consistently break exactly where my car was hit. dont…read moretrust them and would not recommend. genuinely the worst body shop i've ever done business with

After backing up into my garage door I was so upset with myself. Then my neighbor told me about…read moreRoot River Auto Body. They were amazing. My car looks like new. Steve is very knowledgeable and he has an excellent crew working for him. Kudos to his team. Steve will go overboard to save you money, They get a 5 star ratling.

My daughter had an accident this past winter after an icy overpass froze. Not being from the area…read moreI was referred to Goff's at this location. Jason was extremely helpful and understanding and gave me the help and advice I needed. He gave me an estimate and a quote and even though they had to send it out for repair it came back as expected, working and under the estimate. He kept me in the loop the entire time and helped me keep the repairs within reason due to the value of the car. I can't thank you and Goff's enough. You have a customer for life as a result of my experience. Marty

I wouldn't trust them to cook a frozen fish stick…read more I've had 2 experiences with Reflections. My first was a car that had front end damage. They had to send it out to their regular mechanic for some work. After I got it back the alignment was absolutely horrendous. The body work was acceptable, but here's where I blame Reflections: I took it back to Reflections and explained the issue. They told me to go see their mechanic and explain it to him. Perhaps Reflections should have made initial contact with their mechanic. That's debatable. But I contacted the mechanic myself anyway. The mechanic took it for a drive and verified what I was experiencing. He put it on the lift, looked at it and told me there was nothing wrong. He further explained the problem was something called "torque-steer" - something in the automatic transmission that makes the car pull to one side during acceleration. He added that a lot of cars come like that straight from the factory. He concluded by saying there was absolutely nothing he could do about it. Well... keep piling on the garbage because it didn't do that before the accident. I went back to Reflections and asked they send it out to a different mechanic to get a second opinion. They refused and passed the buck back to me. So now I have to pay for another mechanic to look at the shoddy work that your mechanic did? You don't stand by your mechanic's work? Nice. Well guess what? I did take it to another mechanic. He put it on the lift, looked at it and said, "oh yeah! I can tell the alignment is off just by looking at it." Experience #2 Yeah, I know I should have known better. But I thought maybe things had changed. It had been a while and they seem to get good reviews lately. So I called for an estimate. Immediately the lady that answered did not sound pleasant. She said estimates are scheduled, so we set up a time on another day. I drove down there and was told they couldn't give me an estimate. Ummmm... why? They said they will only give estimates directly to my insurance company. You couldn't have mentioned this over the phone? What if I was paying for it out of my pocket? Could you give me an estimate if that were the case? Thanks for wasting my time. I won't trust a business that won't give me an estimate. My insurance company and I are just supposed to blindly trust what you say? No thanks. Getting estimates gives me different information from different vantage points. I also won't trust a business that won't stand behind their customer when the job didn't go quite smoothly. Hey, sometimes the experience isn't perfect. It happens and I'm OK with that. But it's how you deal with those particular issues that set you apart. I don't care if they happen to be the best body shop in town. Collisions often require mechanical work. If you're not going to stand by your mechanic and send me all over town to deal with a problem YOU were paid to deal with... how exactly am I supposed to trust you?