Next time I purchase a vehicle at signing the contract I'll have an attorney with me.read more

My previous card was a ford so I regularly took it to Lake Ford for maintenance. With my new car…read morebeing a Chevy, Lake Chevrolet seemed to be a good fit. Scheduling my routine oil change and tire rotation was super easy. I booked an early appointment. Upon arrival, they took pictures of my car. Guessing to document in case of any damage? The waiting area includes free coffee, sodas and water. There is also a vending machine for a snack. Upon completion, my service advisor shared no additional services needed to be completed which makes sense since it's relatively low mileage. Only taking a star off due to post communication. Day after my visit, I received a text and email for 10% off deferred recommended services. I checked my paperwork and nothing was recommended. I called to follow up. The service advisor shared that due to mileage, a new cabin air filter would have been flagged but they checked mine and it was fine. I thanked him and shared I was initially upset about the text and email thinking information had been withheld and I had just been in. They mentioned it was part of their AI system and still were making adjustments. Well imagine my frustration when i received yet another text and email today around d my deferred maintenance. I will still come here because I prefer going to the dealership for maintenance however frustrated by the AI messages.

Great experience. Kudos to Corey. My problem was addressed promptly and properly. Korey did a…read moregreat job

Total 5-star satisfaction with Mander Collision & Glass. The body repair on my car was completed…read morequickly and done to perfection. The shop manager and his crew were a pleasure to work with. I'm happy to give them my highest recommendation. You won't be disappointed. Robert C 2018 Ford Escape

The owner is a very nice man and is willing to work with you to get the job done. I will be coming…read morehere for my other repair needs as well! Great neighborhood, old school repair shop.

I'be been going to Greg's shops for 10+ years. I've had a number of cars over the years and even…read morepurchased a very reliable used car from him, which I resold and was able to make all of my money back. I only take my cars to them, and always recommend my family and friends to them. They are great with pricing, warranty their services and parts. And if something goes wrong on their end, they make up for it and make sure you are taken care of. I've taken American and foreign cars to them and will continue to. 10/10 recommend!

Always excellent service! Justin has been upfront and honest about every repair I have needed over…read morethe years. Has saved me countless dollars. I've referred a lot of people here, and all have been more than satisfied and all have switched to using Waukesha Auto repair as their main mechanic!

This place has saved me thousands over the years. While other shops look for the quick sale, the…read moreguys at this shop have been honest with me and told me exactly what I need to have done to my car. I've recommended this shop to so many people and all have had the same experience.

On September 23, 2025 I picked up my 2015 chevy tahoe From JB CUSTOMS Milwaukee they performed…read morebodywork from a rear end collision from 08/03/2025 the Estimate for repairs was about $5000.00 Brad the owner & auto body tech did a excellent job to repair my chevy tahoe this was my 2nd time using JB CUSTOMS i want to highly recommend this service for any collision repair they are very professional. Experienced. My 2015 tahoe looked like it just came out the show room floor.

I wanted a specific car, a Kia EV6. Russ Darrow Mazda advertized the car. I was given an…read moreappointment at Russ Darrow Mazda but when I arrived the car was not there. I found it Russ Darrow Kia, test drove it but wanted my wife to drive it. I tried to book this but the Kia salesmen had a full mailbox and i could not contact the manager, but I confirmed it was still there and asked the only person I could contact (Robyn at Mazda) to book a drive. Subsequently the Kia sales person confirmed our appt. Went to Kia but it had been moved to Russ Darrow Mazda. When we caught up to it the car was in Limp mode as the battery was down to 7% and had not charged. Next day we got to drive the car, charged, and bought it. They said they were emailing the paperwork and would bring the plates out on Monday. We are now 7 days out, after requesting we finally got the electronic paperwork but still have no plates and none of the charging adapters and cables we were expecting. I think we got in the middle of a turf war between the two Russ Darrow dealerships. This is not any level of customer service I recognize.

To Whom It May Concern, I am writing to formally lodge a…read morecomplaint regarding the unacceptable experience I have endured since purchasing a 2016 Ford Escape from Russ Darrow Mazda in Greenfield. The vehicle was financed through Capital One as part of their preferred dealership network, and I trusted that I would be sold a safe and reliable car. Unfortunately, this has not been the case. From the outset, the car displayed problems. During the initial test drive, I noticed stability issues and unusual noises. The salesperson, Ethan, admitted he also heard something, but after taking the vehicle to service, I was told the car had "passed another safety check" and was safe to drive. Within seven days, the problems worsened, and I began a long cycle of repeated repairs, safety concerns, and dismissive treatment by dealership staff. Documented Issues: 1. Differential Failure - On June 14, the vehicle was deemed unsafe to drive. It remained in service until August 23. When returned, the air conditioning was no longer functioning. 2. Evaporator Core Failure - The AC was not working, and coolant had leaked into the dashboard. I was again told the car was unsafe. Repairs took one to two weeks. 3. Radiator Failure - The radiator later failed, costing approximately $2,000. Despite paying for repairs, I received a work order stating: "Mazda of Greenfield will not fix another thing on this used vehicle." It even included a handwritten note stating the "front shutter valves [were] secured as good as possible," which is vague, unprofessional, and concerning. Despite spending roughly $3,500 in repairs, the vehicle remains unsafe to drive. The car shakes, the steering wheel vibrates, and I have repeatedly been told by staff--including AJ, Adam, Shawn, and Nick--that the vehicle is "not safe to drive." And here I am on 9/9/2025 with now needing a heater core and possibly a motor. Treatment by Staff: - My concerns were often minimized or dismissed until I became visibly upset. - I was pressured by Nick to put down $4,000 to trade out of the vehicle, despite my credit situation being impacted by this ongoing ordeal. - I have endured severe stress, including a breakdown that required me to take time off work due to the strain this situation has caused. Summary: - The vehicle was sold after multiple "safety checks" but has consistently been unsafe to operate. - The car has spent more time in service than in my possession. - I have invested thousands of dollars in repairs without resolution. - I have been subjected to unprofessional and dismissive treatment from dealership representatives. This situation is unacceptable. I am requesting that Russ Darrow Corporate immediately review my case and provide a resolution. At a minimum, I expect either: - A full buyback of the vehicle, or - A safe replacement vehicle without requiring additional out-of-pocket costs on my part. I trusted your dealership to sell me a safe vehicle. Instead, I was sold a car that was unsafe from the beginning and remains unsafe today. I urge your office to take responsibility and rectify this matter immediately. Sincerely, Tamika Johnikin

We weren't scheduled to be plowed but we requested a plow on the same day because guests were…read morecoming to our house. They took care of it right away.

Reliable shop. Quality gasoline and a nice car wash. This is a fine gas station and mechanic shop…read more The snacks and drinks inside are limited.

Quality service. They make sure the job is done right just got my car back and it ride better than…read moreever

Honest mechanics who do good work and take pride in their job. They are fair with pricing and…read moretimely with repairs.