Unfortunately, I had a very disappointing experience…read more I've always had my hair cut in Charlotte, usually at the same salon, and I've never been disappointed. This time, I decided to try a salon closer to home, hoping that if I liked the results, it would become my new regular salon. To avoid any miscommunication, I showed the stylist a reference photo and asked for a haircut similar to it. Unfortunately, the final result looked nothing like the picture. When I pointed out that the haircut was very different from what I had requested, the stylist told me it was because I have a wider face and a shorter neck. While I understand that every haircut should be adapted to a person's features, this explanation didn't justify how different the result was. Looking in the mirror, I was heartbroken. The hair was cut shorter than I wanted, the shape was uneven, and it looked poorly executed. I had already decided I would need to find another salon to try to fix it. The owner later stepped in and did her best to reshape the haircut. I truly appreciate her effort, and the final result was an improvement. However, there was only so much she could do after the hair had already been cut, and it still not looked like the style I had asked for. I still left a 20% tip because everyone was polite and treated me kindly. But not for the quality of the haircut.

I've been a client for over four years and was disappointed when my haircut appointment was…read morecanceled the day before. I was told this was due to a missed appointment from April 2024 and because I had not responded to confirmation messages. However, I had also attended two appointments earlier this year (January and February 2026) without formally confirming and did not experience any issues or cancellations. When I asked how many appointments I had missed, I was told there was only the one on record. The owner later left a voicemail explaining that my stylist had an opportunity to take a color guest and that they decided to cancel my wash/haircut appointment because I had not confirmed. I understand businesses need policies, but I was disappointed by the inconsistency in how the policy was applied. As a long-term client with only one missed appointment on record, I felt my history with the salon was not taken into consideration.

Mixed review and 3 star rating for a very specific reason. I found this place online and their…read morewebsite offers a list of spa services available. Their site lists a hydrafacial which I've had before at a different spa but Serenity has a price listed for $115 and the cheapest I've ever found was $180. I was needlessly elated to find such a price but the reason is because you are not getting a real hydrafacial. First off, this is patented technology and Serenity has a knock off machine Aqua Touch or something to that extent. This is a clear violation to state you offer a trademarked and patented technology but yet their spa is not authorized for such or even owns one. By the time I was situated and she's about to start the so called Hydrafacial, I was extremely disappointed when I glanced over my shoulder to see some knock off machine that was not clearly the authentic Hydrafacial machine that is patented. I didn't want to make a fuss about it or dispute it so I continued with my facial and paid for such but this experience deserves to be a review to let others know what they are truly getting. This was my first time here as I stated and it was a very beautiful and calming environment but I specially went there to get a Hydrafacial and they don't offer such. My skin looked nice but not nearly the same result as with the real machine. Please change your website to truly reflect the name of something else but you can not state you offer something when that name is trademarked and you don't own the actual patented technology. Call it a water facial or aqua facial but things are trademarked for a reason.

My husband brushes my hair away from his face when I lean into kiss him, not because it tickles his…read moreface, but because it's wild, and pokes him. It is like a lions mane. Bonnie is hands down, amazing, like a lion tamer, she whips it into surrender, LOL No seriously, if you have been searching for someone to trust with your hair, go see Bonnie. I have had people cut my hair sideways, leaving noticeable marks, I have had people burn my hair, had it fall out from treatments, oh the nightmares..... Not with Bonnie, she is amazing. She is a sweetheart too.

I was looking for a new hair stylist as I had become complacent with mine but was very tired of not…read moregetting what I was asking for. I feel like it is always hard to look for a new stylist because it can be hard to know where to start. Sometimes referrals from friends are great, but because the Charlotte area is large, the last thing I want is a commute for getting my hair done, that process always takes enough time! I went back to yelp again, and found Southern Roots. While they only had a few reviews, they were all great. I called in and Tiffany actually answered, but had to book me with Donna because of the day I was requesting. She was very kind in trying to set this up for me. When I went to Donna the first time, I asked for my usual cut, a little off the bottom and plenty off the layers, as I love to see my layers. I also asked for my hair color to pop. Unfortunately this is where things went wrong. Everyone can interpret their definitions differently, and my thought of pop was different than Donna's. That is my fault for not going further into likes/dislikes. My hair is naturally brown and she added in blonde highlights that were way too bright and blonde for me. I hated how I looked and hated the contrast. While I did receive compliments on my new look, I did not like the shade of blonde in my hair. However, I loved the cut. I finally received a cut that I had been asking for! As I stated before, I love to see my layers, so I always ask for much shorter layers, and for some reason, other hair stylists only seem to go about an inch above my longer length even though I always ask for much more. Since I got the cut and realized my communication was poor on my likes/dislikes and what I wanted out of color, I decided to go back. At the second appointment, I told Donna I hated the color from the first visit. She was very kind in taking my hatred and even suggested I should have come back, but I really just wanted to try to get used to it, maybe I would eventually like it. I found pictures off the internet of colors that I liked and had them saved for this second visit. I showed Donna a couple, and she picked right up on the colors! She added in some red to my brown while darkening up the blonde from the last visit. My color was spot on! And to me, adding in the red and darker blonde, was my pop. It looked great, along with the cut! I just went back this weekend for a third visit. I confirmed my love for the looks from the second visit and we updated the red and brown this time. After we finished with the cut/color, I pointed out what I loved so that she could make notes on what to do and how to update the different colors for next time. My hair is naturally curly, but I probably style my hair curly half the week and half the week I style it straight. I love that Donna is willing to take the time to style it straight so that I can see the layers and see the cut, that way I can ask for a little bit more if needed. I am happy to say and excited to say, I have found my new stylist! I think it is great someone is willing to listen to my critiques and wants me to be happy. While I can't say anything about Tiffany here, I can say Donna is great and I would recommend her easily!

After this Covid-19 thing, I went to Tiffany for the first and last time. I shared I went through…read morea color correction and I brought pictures of my hair before coloring and after beginning just less then a handful of years ago. I left cash and a tip on a hair color job that nearly three long weeks later is so much darker than I am comfortable with that I still can't believe what I see in the mirror. She missed the mark on me. I'm not playful with my hair color... I wasn't trying to play with it. I loved it - even in its faded, sad post crisis condition it was "my" color. What I have now is a deep dark strange head that even my young children still can't figure out. My eye brow pencil is too light for my new Tiffany given color. Be warned and fore-armed about paying cash for such services. Tiffany apologetically and frankly unapologetic business manner won't do anything for me to adjust or fix this color "because of my hair history." So now my budget is spent and there isn't anything that can be done... I still look like "crisis hell". ....I'm just sad, mad, and feel entirely unlike myself - - mismatched to this dark mop -- just ugly.

Went in for a bridal hair and makeup trial and it didn't turn out as expected (turned out…read moreterrible). I asked if we could do a second trial (at my expense and I had already paid ~$300 for my first trial) they said no and canceled 10 weeks before my wedding. Wouldn't recommend using them for H&M wedding. As they are apparently very unreliable. Now I'm weeks away and left without anyone to do hair and makeup on my wedding.

I debated leaving this review, but I feel like it is important to give people a heads up if they…read moreare looking into booking with this salon. I unexpectedly had to find a new stylist to do my extension services (which I understand is a luxury service and normally cost more than other services) I was booked and scheduled over the phone, Then bombarded with emails and text about signing their salon agreement. They were very persistent about signing this form (your appointment will be canceled if you don't sign ahead of time) and it was a bit of a turn off before ever even getting to the salon. When I sat down at the chair, the stylist and I went over the reinstall process, And she began getting to work. At no point before our appointment or during the consultation was pricing ever discussed. I will take partial responsibility for not asking, but like I said, I am used to paying fairly high prices for my service. When we were almost done with my move up, I finally asked about their pricing and was very shocked To hear that they charge $200 per row to move up extensions. I have been wearing extensions for close to four years and never have I paid prices even close to that. I ended up being charged $400 for a service that took less than two hours to complete. I feel like this salon should have been more transparent with their pricing upfront, especially offering luxury services like they do. The service quality was average and most of the appointment was silent and a little awkward. When she was finished with my move up I wasn't even offered to have my hair styled/ curled Which was a little shocking since that is normally included with a service like this (Especially at this price point). I paid for the service and left a tip for the stylist as she did do a decent job and pricing is not determined by her.. Overall, I was highly disappointed in the value and with my experience here and will Not be coming back

Saw there was a living social deal for a 30 minute facial and decided to buy it. It was pretty much…read morea straight shot to get here. It was easy to find too. Parking is on the street but also in the back. It's an old restored house. I was greeted by Alex who also did my facial. We walked to the room and I laid down. She asked what area should she focus on and I told her. The facial was very relaxing and she also did some extractions which I love!! She was making sure I was ok when she was doing it and I thought that was nice. Every mask she put on me, she told me what it was and what it was for. And the end of the facial she gave me a hand massage which was awesome! Plus, she dabbed something on my lips and when I put it together it felt like a great lip balm! Definitely worth the price!

My 18 year-old daughter wanted an all over hair dye as her Christmas gift. We first attempted to do…read moreit the week after Christmas. We had taken her to Ulta, as I didn't really know of someone to do it off hand, and Ulta should know what they are doing, right? We explained what we wanted, and the stylist let us know that it would probably be a long process because my daughter has very dark hair. That was fine. I left her there. She called not long after to tell me that the stylist told her she couldn't do what my daughter wanted in one visit after all. She wanted to start and then have my daughter come back for another visit later. This didn't sound right to me, but I agreed. What my daughter ended up with- after wanting all over blue hair- was green highlights in her hair. They weren't very well done, and my husband, who picked her up, was charged double the amount that we were told it would be. My daughter was devastated- to say the least. We started looking for a competent stylist who came recommended and could get her hair the way she wanted it. Caleb at Twisted Lemon was highly recommended, so we went to see him. He took time to look at what my daughter's hair looked like. He told us exactly what he would do to fix it. He gave us a quote for the price. And then we made an appointment. My daughter had her visit to Caleb this week. And we are thoroughly impressed. He took so much time with her- much more than he had expected , once he actually began to work. He discovered that the Ulta stylist had done some crazy things that really messed up the color of her hair, things he couldn't believe a professional stylist would do. He spent all afternoon and then had my daughter come back after her night class at Winthrop to finish up. Her hair looks beautiful! Even after all that time, he charged us what he said he would. He is extremely talented and professional. He put my daughter at ease and did an amazing job. We can highly recommend him!

My stylist of 8 years recently moved to Salon Naman, and I couldn't be happier with her choice. I…read morewas impressed by the reception I received; I felt like I had been a valued client for years. I also purchased Kerastase Densifique mousse while there, and I am delighted with the product. My fine (but full) hair has never looked so good, and I have never had so many compliments. I am looking forward to my next appointment.

Everything from the front desk staff to the product selection to the experience with my stylist at…read moreSalon Naman has been amazing. I appreciate how well my stylist explains how to maintain and care for my hair. I always leave feeling beautiful and relaxed, and I can't wait for my next appointment.

Everything went great. Tia gave me exactly the cut I wanted. She also recommended a colorist for my…read moresecond visit. Carson was wonderful as well. I highly recommend i

Micah is terrific and did a beautiful job on my fine, limp hair. I highly recommend her!!read more