I've shopped here a lot and they always have a great service. I'm not an easy customer but they're…read morealways making me happy. Great management and training. Banana republic should learn from you guys. Thank you. I'll be back soon.

This store is beautifully curated and aesthetically pleasing with seemingly elevated work out…read moreclothes until you...touch the fabrics or try the items on. Most of the items I grabbed were polyester blends that lack the structure and refinement for the price point. The tee I tried on failed flat in drape and finish - I couldn't wait to take it off and get out of the store. I was a huge fan of GAP/BR/Old Navy (I'm local), not anymore :(

Thank you Joseph for locating an item my son could exchange for a different color: He loves the…read morePonto Performance Joggers, now his 4th pair, and now has them in another great color. Kore shorts and track pants, joggers, sweatpants, the Vuori line is what my son reaches for fresh out of the dryer every time. Pre or post work out or moving around the city, Vuori offers style and comfort in one. Price point is a touch high however value is superior and the clothing, well designed and constructed in interesting hues. Best of all, this super soft and durable fabric is made of recycled material. Amazing customer service at their store on Union Street!

So happy that we finally have a store in the city. It makes trying on and checking out their…read moreclothing so much easier. One of my new favorite brands and their clothing is super comfortable. Parking can be a bit challenging here on the weekends but overall, great store and the staff is very warm and helpful. Would highly recommend to checkout if you're looking for more recent Vuori pieces compared to Sports Basement and other retailers.

Came here for an online pick-up and was happy with the service! The associate was fast, friendly,…read moreand patient in showing me a great selection of earrings in case I wasn't completely happy with the ones I ordered. The prices can be a little higher, but the holiday sales definitely make it worth it. It was a great experience picking up in store. Thanks!

Amazing experience at gorjana! The Staff is always so helpful, friendly, and patient. They always…read moremake shopping easy and enjoyable, and their customer service is top-notch. Love this place and will definitely be back! Thank you!!

* Marine Layer is my least favorite store in Hayes Valley…read more * I gravitate toward Scandi minimalism - understated, intentional, and never overworked. The overall aesthetic at Marine Layer is the opposite (Southern California colorful beach day bordering on lounge wear style). This is just a personal style preference of course. * Having said that, I did find a striped shirt for a vacation that seemed promising - 50% cotton/ TENCEL blend that was lightweight and comfortable. In reality it lacks structure, creases excessively even after steaming. Instead of the crisp, effortless drape you'd expect from a summer shirt it felt limp and unfinished. If I were to compare it to other brands it would be between Forever 21 and Old Navy quality. Not recommended.

What a great co company! Marine Layer has the best return/warranty policy out of all the clothing…read morestores I shop at. I love their 6" Lined Sport & Swim Short and the Signature Crew Tee. Both items are extremely soft, comfortable, and stretchy. Plus if you ever have an issue with your Marine Layer clothing, just bring it back, no reasons, interrogations, or headaches. Thank you also for supporting medical personal and first responders. I am definitely a Marine Layer customer for life.

Quality of clothing is excellent as are the styles. The…read morerecent price increases have been astronomical. I get that being a small business is tough in this climate but the additional cost puts me off going back.

Cute shop but the staff hovers so much so that I was THIS close to not buying the sweater I had…read morepicked out - and genuinely wanted. Like most people (from what I've found from informal surveys of my friends and family), I appreciate a "hello," upon walking in and then - leave me alone until I ask for something. Jesus. It was hello, welcome in, then - can I start a room for you? are you specifically looking for black sweaters (did the fact that I've picked up three different ones tip you off?!)? Can I find you anything? How are you doing in there (check up number two as I was trying something on)? It is beyond annoying and off putting when you want to browse and/or don't need to be hand held while perusing a tiny shop. It's not a giant department store where anyone would truly need assistance. Also, take a social cue - if someone is being short and not making eye contact (every time you try and say something), leave them alone.

So many fun and unique pieces in here! customer service is always spot on and the experience…read moreenjoyable.

Love the selection of designers! They always have something I want to buy. Also, very helpful and…read moreknowledgeable service!

Visited another Crossroads in an attempt to sell some items. This location tends to be busier, imo,…read morethan the Market St location. Recommend arriving at opening if you want to sell and avoid longer queues. Arrived right at opening on a Sunday and there was one other person ahead. Fill out you info on a tablet to the left when you come in and they will call your name or text you when it's your turn. Had about two bags and it took about 15 min for then to go through it. Shopped around the store while waiting. Smaller than Market St but has a solid selection. I personally didn't get anything but someone else in my group did. Also was able to make a couple successful sales! Recommended credit over cash as you get more selling value.

Arguably the trendiest of all the Crossroads in the city, this one boasts all sorts of second hand…read moreclothes and shoes that you'll see hipsters young and old, male and female. Top brands aren't cheap but easily 50% off if you buy it retail, and some of the clothes still have tags on them. Friendly service at the changing station and the changing rooms are neat enough to take off your shoes. ; )

Five stars for the store window display K9 marketing director (video included!). Paws down the best…read morecustomer attraction and retention strategy in Hayes Valley!

Tried to return an item and had a horrible customer experience…read more Two clerks were too busy singing and dancing to take helping me seriously. Did not believe I'd purchased item in store and told me "you sure you didn't buy that online." Would not accept return with receipt. Presented their inability or unwillingness to look up my credit card purchase as some kind of consumer benefit -- like we should be happy they're not accessing customer credit cards, as if any reputable business would allow that to be even a remote risk. I get it, some of my experience is store policy -- but the individuals behind the counter certainly made it nasty and unhelpful. Tired stylings, non-unique, and crummy service.