My daughter went to WellNow in Plattsburgh for a UTI. They gave her an antibiotic and said" If this…read moredoesn't work, come back and we'll give you a stronger one". You're supposed to do a urine culture so you KNOW which antibiotic to prescribe. Jump forward three weeks and now she's in the ER with a kidney stone. Had to miss a trip to Italy that was planned.

The billing department charged my credit card without providing prior notice or statement of the…read moreaccount. When I called they said I had signed an autopay authorization, but refused to allow me to remove the authorization from my account. They pushed me to the patient portal, but there is no way of removing authorizations from your account there. The run-around is truly horrific customer service. Beware.

I don't care where you go or who your doctor is there will always be someone who loves them and…read moresomeone who hates them. Some people would complain if they were hung with a new rope. bottom line, I have been going to PMC for about 10 years maybe and have nothing but good things to say about the care I have received. are there things I dont like about the process, yes but I'm not there for that. I have been a RN for over 35 years, if you think those providers are bad you have not a clue. The other thing I want to mention is that they, like you, are human. Everyone makes mistakes, and yes your dealing with someone's health and well being so mistakes shouldn't happen but they do. If you are sick and need a medical professional I see no reason not to go to PMC. If you don't have a good experience you have two choices, get a new doc (good luck)j or chock it up these people being human.

They lose records, they send the wrong X-rays and the office staff is horrible . They don't return…read morephone calls Ii is very difficult to get Through to them on the phone and it takes forever for a nurse to call you back. I avoid this place like the plague. I switched to Plattsburgh family health a few years ago. My husband still goes here but finds them incompetent. He is trying to change but it takes months to get a new patient appointment anywhere else and he needs regular care.

I found everyone at ClearChoice very thorough and conscientious, spending plenty of time discussing…read moremy health concern and forwarding a path for next steps. I was in and out in 30-40 minutes. Thank you!

Beserk company. I went in to be diagnosed and told the self pay rate is 160 USD. They said they…read moremight be able to work with my insurance. I said: Ok, I'll pay the 160, and I guess you can bill the insurance. If insurance pays, I can get refunded. 6 MONTHS LATER they ask me to pay 630 since my insurance doesn't pay. Im like: but I paid. They say: yeah, but you requested we bill your insurance and that rate is higher. Since your insurance doesn't pay, you now need to pay 470 extra (to make it 630). Im like: what? Wait, what???? Is this legal?

This office is absolutely terrible. My husband chose Dr. Beach as his primary care physician. He…read morehas been there for years. When my husband would go there for a bad cold he would sit for over a hour waiting to see somebody. Recently my husband had to have surgery and needed a routine physical. They said they weren't his primary. He has been dealing with many other medical problems and they have received all paperwork. They told him you have to come once a year which he didn't know and they never once reach out to him telling him this. They refused to see him. His doctor he was assigned was Dr. Beach, yet he has never met the man. He is always too busy with diabetes patients. Horrible medical practice. Please do yourself a favor and go to a doctor that is going to care about their patients.

From the owner: Primary Care, Diabetes Care, Urgent Care, Mental Health, Registered Dietitian Services,…read moreWeight-loss, Ultrasound, Allergy Testing, Industrial Medical Services, Drug Screenings, Finger Printing and Pain Management

I didn't have to wait hours to be seen. They are very thorough and fast getting to there patients.read more

The women there misdiagnosed me and I had to go to another doctor to be taken seriously and given…read morethe meds I needed. Very frustrating experience, especially while sick.

Had a procedure done yesterday. Nursing- incredible, caring…read more people who are understaffed, yet they still get the job done regarding pre-op. ALYSSA doesn't mess around! She's quick, yet meticulous. Definitely a leader! DARRIN Has the best nurse personality while maintaining professionalism with his sense of humor and ability to empathize. JENN She was able to find a comfortable vein for my IV. Her phlebotomy skills are on POINT! SURGICAL SERVICES DON- Please keep hiring great nurses- your staff is wonderful, but I've learned how to study body language for a hot minute now; as I continue forward with earning my master's degree in counseling. Your staff is incredible, but clearly overworked. Do anything you can to keep them on staff. I highly suggest that Alyssa be included within the hiring team, and that her input be genuinely considered. She has prepped me twice within the last month. She really knows her stuff. This hospital is beyond blessed to have such caring nursing and support staff. Dr. Trevisani, Dr. Calhoun- They're quick and to the point, you're under anesthesia, then, BAM! You wake up and get a thorough description of their findings. The team in gowns- I didn't get your names, but you all have great personalities and taste in music! Thank you ALL for making an uncomfortable experience- significantly more comfortable, with your bedside mannerisms and kindness.

Had a major surgery last week. nursing care, especially LNA care was exceptional and so caring even…read morethough they were packed and understaffed. can't say enough good things about these folks. And I live in the NEK! Chose to go here over UVM!

I called my Primary care , left a vm and then they closed for the weekend never calling me back…read more(Northwestern primary care,) which is an hospital affiliated practice serves as an essential part of the hospital service. I waited until they transferred me twice to their call answering; service who then sent a call to the on call Dr. due to a Sinus infection and then spread to cause a fever and then went to urgent care, to be told by some wet behind the ear arrogant asshat PA it's only a virus and would pass. It always goes away on its own. ? Seriously? Then I asked the PA if he read the history, meaning what I told the assistant. Yes, he tells me, I started treating it 5 days ago after 4 days prior thinking it was just a cold. Now, I go home and leave another message to be called back by the wrong physicIan, who worked at another practice and some lady who took my message was called back 2x because no qualified Call service agency knew which Dr or practice it was? A lady named "Jane" jumped On the phone with an attitude no apolo, attitude! call center girl is in training , while yelling at me, as if me calling was not providing them a job! very, very unprofessional attitude and dismissal, . then all of a sudden I have a call back from another pa. We are in serious trouble and I am sure it is not a priority in this state! I recorded the conversation..

Never answer their phones! If you cant provide good care, shut down! What a waste! Even send meds…read moreto the wrong pharmacy!

I had an AMAZING EXPERIENCE with both Emergency teams at Urgent Care ( Fanny Allen) and the UVM…read moreCENTER . My condition (heart -related) was handled with the utmost care to determine the cause of my extreme symptoms. I appreciate the expertise and sensitivity shown at the Urgent Care, the ambulance, UVM , CAT SCAN and MRI professionals , nurses, doctors of the Emergency Room , , Emergency Room NP , and the intake nurses. Everyone was so kind and helpful, in addition to being professional , I was treated with the utmost respect and courtesy, and l thank them all. I was impressed with the determination and dedication these professionals took in finding the root cause and resolution to my symptoms. It differed from their original diagnosis, and these professionals ordered the TESTS, to confirm ( or not) this preliminary diagnosis, which proved to be erroneous, ultimately. Bravo ! This is the place you belong if you experience an emergency situation. I highly recommend UVM's services . I received exceptional care on January 30-31st of 2026.

Never had a worse experience in a more compromising situation! I will be scheduling my routine…read morecancer screenings at Porter from now on!

Everyone was so very helpful! The visit was long but needed. (6 hours) I came in with a very messy…read morefractured wrist and it needed a lot of attention, which was given!!

Terrible. no results after hours of sitting around. had my wife sitting in a chair in a hallway…read morewhen there was many empty beds and rooms next to where she was sitting. asked for into as I was sitting for hours and couldn't get any information on what was going on with her. When she asked she was told she was More the welcome to leave so that's exactly what we did. Wouldn't recommend. multiple employees were very rude and didn't seem to care about the patients. Had people just sitting around in waiting room waiting and lik I said everything looked pretty empty and when they asked for info on times the were given no info. They didn't seem to know anything about anything