Had a procedure done yesterday. Nursing- incredible, caring…read more people who are understaffed, yet they still get the job done regarding pre-op. ALYSSA doesn't mess around! She's quick, yet meticulous. Definitely a leader! DARRIN Has the best nurse personality while maintaining professionalism with his sense of humor and ability to empathize. JENN She was able to find a comfortable vein for my IV. Her phlebotomy skills are on POINT! SURGICAL SERVICES DON- Please keep hiring great nurses- your staff is wonderful, but I've learned how to study body language for a hot minute now; as I continue forward with earning my master's degree in counseling. Your staff is incredible, but clearly overworked. Do anything you can to keep them on staff. I highly suggest that Alyssa be included within the hiring team, and that her input be genuinely considered. She has prepped me twice within the last month. She really knows her stuff. This hospital is beyond blessed to have such caring nursing and support staff. Dr. Trevisani, Dr. Calhoun- They're quick and to the point, you're under anesthesia, then, BAM! You wake up and get a thorough description of their findings. The team in gowns- I didn't get your names, but you all have great personalities and taste in music! Thank you ALL for making an uncomfortable experience- significantly more comfortable, with your bedside mannerisms and kindness.

Had a major surgery last week. nursing care, especially LNA care was exceptional and so caring even…read morethough they were packed and understaffed. can't say enough good things about these folks. And I live in the NEK! Chose to go here over UVM!

Had a wonderful experience at this urgent care. From front desk check in to nursing and provider…read more They were friendly and efficient.

THESE PEOPLE ARE CROOKS!!! This place is the worst clinic I have been to. They rob people blind!!…read moreMy family and I were vacationing in smugglers notch this past christmas we had to bring my 8 month old son here to be seen. We were told that his insurance was accepted here. The woman at the front desk even took the insurance card and photocopied it!! We eventually got a bill in the mail for 300.00 dollars we thought this was a mistake and called the bill processing center they started an investigation. Later I got an email telling me that they didn't accept the insurance and that the bill was our responsibility!! I am currently still disputing this! My husband and I don't have insurance and we got sick a few days later and figured we better be seen. We called the clinic 3 separate times for a price on the visit, we were so sick that we were willing to pay out of pocket they told us $90.00 for the visit, we thought okay that's fair..after the visit mysteriously their credit card machine was broken so we couldn't pay for the visit...later we got a bill in the mail for 274.00 each!!! So we disputed these charges later for them to come back to tell us that the 90.00 was a self-pay co-pay? These people are CROOKS!!! Nothing was disclosed to us at all. DON'T EVER VISIT THIS PLACE!!

I didn't have to wait hours to be seen. They are very thorough and fast getting to there patients.read more

The women there misdiagnosed me and I had to go to another doctor to be taken seriously and given…read morethe meds I needed. Very frustrating experience, especially while sick.

My daughter went to WellNow in Plattsburgh for a UTI. They gave her an antibiotic and said" If this…read moredoesn't work, come back and we'll give you a stronger one". You're supposed to do a urine culture so you KNOW which antibiotic to prescribe. Jump forward three weeks and now she's in the ER with a kidney stone. Had to miss a trip to Italy that was planned.

The billing department charged my credit card without providing prior notice or statement of the…read moreaccount. When I called they said I had signed an autopay authorization, but refused to allow me to remove the authorization from my account. They pushed me to the patient portal, but there is no way of removing authorizations from your account there. The run-around is truly horrific customer service. Beware.

I had cut my foot on some glass and went to fast track the next day!they were so attentive and…read morecaring ! Everyone has their job and each person was nice and made me feel comfortable! The PA Brett Palmer was awesome ! He stitched my foot and was so careful and caring ! I was there for awhile but they checked everything! From X-rays to flushing the wound out ! I felt like they did a better job then if I had went to my doctor ! I did not feel rushed in anyway ! Good job and thank you ! I went back to get the stitches removed 10 days later ! The customer service was definitely not as good as my first visit! They seemed shorthanded and the wait time was long ! They put me in the room for the doctor to come remove my stitches and I waited forever !!!!! I thought they had forgot me ! He came in ! Was not as friendly as Brett was !removed the stitches and left ! Didn't wipe my wound off or anything! I was very disappointed in this visit

What a great experience. The staff was friendly and attentive, and the physician had a great sense…read moreof humor (important because we were there for quite a silly injury) and took care of us. Wish every urgent care was like this

I was visiting from TX during the Covid-19 pandemic and was on day 8 of a 2-week quarantine. I…read moredeveloped an infection that needed medical attention and prescription for antibiotics. The staff at this urgent care facility were amazing! They were very understanding and patient. Dr. Hull was personable and took time to answer my questions thoroughly. Shannon was so cheerful and explained the billing procedure since I was from out-of-state. I can't recommend this place enough!

On the days where your day does not go how you expected it to go. Fanny Allen urgent care is here…read more it all happened in a flash. me and my friend millie and my friend shifra are all laughing and skiing. next thing we know millie's leg is FUCKED! we brought her right over and they sewed her right the fuck up. Doctor let us play Fireball by Pitbull during the operation. These guys know how to party Everyone that helped my friend was the best person i ever met.......Still hope we dont have to come back soon though.... shout out matt! shout out doctor and medical assistant! friendship is magic

From a former nurse We are hard to please. I had two visits…read moreto the Fanny Allen urgent care within two weeks and the care was amazing. Everyone there was thorough and knowledgeable. The first visit was at a very busy time and did take quite awhile but I didn't need anything really urgent. M.D's and P.A.'s were good. This was the only place that could perform an I&D that day so was very grateful.

Terrible visit, I travel interstate and I know CCMD thruout NE, made the mistake of visiting for a…read moresimple eye irritation that I had been in CCMD before and even had the presription off Their systen , nurse paractitioner was adversarial and refused to write a prescription for an ointment. Bad attitude the whole way. If you want a nurse with a poor disposition , check In here

I work in a K-2 school with little wee beasties that often times, feels like I work in a Petri…read moredish. I finally succumbed to all the crud going around. I'd thankfully had the flu vaccine, but still got very sick in the last 24 hours and decided to go to urgent care today. As there's no longer a one in my town, I drive to Berlin. This center opens an hour earlier than the UVM one, which was great because I didn't want to sit around in my car after being up all night waiting to be seen. You fill out the paperwork and scan your IDs via your phone (text message) when you arrive. Then they text you to come in. I was see swiftly by a very friendly patient assistant, who took my vitals and had me take a flu and strep test, based on my symptoms (I'd had a neg Covid at home). Then the doctor came in. He was so nice!! A very sweet gentleman who asked me some questions, checked me out before the results came back as influenza strain B. I'm glad I went. They do have a virtual option, but I was sure I had strep or the flu and wanted to be sure. Will be a long weekend at home, resting. They also do tests for work and school with reasonable fees if you didn't have insurance. My insurance thankfully paid for the visit. Really nice facility. I'd come here again.

I was seen quickly and cared for in a kind and professional manner…read more I am a retired MD and I was very impressed

the financial dept led by Dir of financial services Gail Bourassa is at best incompetent. After 9…read moreattempts over 3 weeks to get her to return a call about a single service charge - I have given up. I spent thousands at this hospital and can't find anyone to speak w/ about a $300 invoice??? Further more, the hospotal, sent the single bill to collections for a charge in dispute. I encourage you to consider another service provider - This hospital has an inept financial services team who is quick to ruin your good name w/ out justification.