Yesterday while I was waiting for a prescription to fill, I overheard a store manager on his phone. I was looking for probiotics and was standing not too far from the check-out counter (but not exactly right next to him, either). It was not difficult at all to overhear him, as he was talking ridiculously loud, almost as if he wanted everyone to hear him. He was complaining in a grandiose tone about problems and inconveniences caused by people he works with. He didn't use names but did use a smattering of very inappropriate language; the entire display he put on was completely inappropriate and felt very uncomfortable. I'm glad my children were not with me at the time. read more

CVS on Great Road in Acton MA has been my safe, convenien, excellent source in past 20 years. as a go-to for many necessities: * Pharmacy is efficient, with all pharmacists & assistants having superb expertise, even assisting with persistence when insurance glitch inevitably arise; * Great app for tracking Rx), self & family; * One-stop shopping for quick items needed: fresh milk; unique greeting cards, sugar; OTC meds; nutritional supplements; home cleaning; personal beauty supplies; emergency candy bar/ice cream; photo services; countless other sundries; * Easy, fast appointments for routine (flu shots) & unexpected medical care (flu). * In times of Covid pandemic, fierce safety. read more

Spent 10 minutes in line at the pharmacy. One employee behind the counter was having a chat with a customer friend the whole time while a line built up of people waiting for service. One other person was waiting on customers and one other appeared to be filling prescriptions. Don't waste your time here. Go to Maynard. read more

I've lived in this area for the past 20yrs and although there's several pharmacies in the area, CVS on Great rd has the most helpful and friendly pharmacy staff! Anytime that I have an issue with a prescription they follow through with my doctor/insurance company and get it taken care of. I highly recommend this pharmacy! read more

I entered the store at 6:30 am (July 21). Few workers didn't wear masks, and a maintenance person, a painter, didn't have a mask as well. I quickly escaped the viruses, will never come back to this lousy store. p.s. I couldn't find a CVC link to complain. Josh, Chelmsford, MA read more

As Mike and Lauren said the customer service in this location is terrific. Smiles, a greeting, multiple offers to help you find something. I've shopped at the CVS on Massachusetts Avenue for 30 years and they've never rated more than 2 stars in customer services. So glad I ventured North and found this location. It's definitely my new Go To read more

I've frequented this CVS location for over 20 years and I've never had anything but great experiences. The staff as of the last 2 years has been tremendous and its apparent from the moment you walk in that customer satisfaction and service is their number 1 priority. From the folks in the pharmacy to the registers, and everyone in between this staff never misses a beat to impress me with good ole' fashion high quality customer service. read more

I've probably been to more than 10 CVS pharmacies in my area, and they're all pretty much the same: When one decides to become new and improved, the others follow. I never understand their new setups (which happen at least every other year), but then again, I'm not the big kahuna who designs these places. That said, the layout of items just didn't make any sense. The CVS I dislike the most is this location in Acton. Not sure if it's just me or what, but the cashiers here seem cold, nonchalant, and sometimes nasty. It's also messier than some of the other places I've seen. Today, someone standing in front of me was annoyed that the price rung up on the register didn't reflect the "sale" that it said on the shelf. The cashier insisted the customer was wrong, that there was no sale on this particular item. The woman then went to the shelving and removed the "on sale for XXX" label to make her point. However, the cashier wouldn't budge, saying it was a mistake. Umm. For good customer service, the customer should have gotten the discount. Instead, there was a slight shouting match, and the customer left. When it was my turn, my order rang up to $12, but my calculations indicated that it should have been about $8.50. The guy printed out the receipt, raised his voice a little to let people know that he was right, and I had him do the math in his head (yikes. Wasn't sure he could.). $5.69 for detergent (was on sale), and about $2.75 for another item. Unless I'm inept at "fuzzy" math, which I'm not, my calculations were spot on. The guy never apologized. The CVS stores in Chelmsford are more convenient, and the cashiers, a lot friendlier and less combative. Will do most of my purchases there from now on. read more

I always come here. Like sometimes 3x a week because it's so close and easy to just run in and grab something I need or to grab a Redbox. Sometimes I have multiple employees asking me if I need help finding anything. They are super courteous and attentive. I was actually really surprised to see the reviews. Also whenever the line at register starts to get long, they always call for back up to open a new one. Thanks CVS on Great Rd! read more

I went in there and was short .50 that was not refunded to me. Then When i stayed browsing the nailpolish the cashier yelled out, call 911. I go there vaguely now is the nearest and only pharmacy in town for prescription even. I go in there and whatever i need to buy The person name Scott in there he gives you a hard time and he never knows how to do anything and it takes you like almost 45 minutes to purchase anything and if not he throw the wrong item in the bag and keep what you really wanted to buy. And the last time I went in there he could not even sell me a prepaid card or do a money deposit to my prepaid phone. He knew nothing instead he thought i was this talking moran parrot who flew in CVS to entertain him. Horrible. read more

This is BY FAR the best CVS around. The staff is welcoming and always ask if I need help. Clean, neat, organized with a great team. The pharmacy is also fabulous. I never ever feel like a number or I'm at the deli counter like other locations. read more

I love all of the employees in this store. They are very helpful and always pleasant. I am always asked if they can help me find something. The pharmacists are wonderful.... in particular Sue who is always personable and efficient. I feel welcomed as soon as I walk in the door. It's like an old fashioned drugstore. So rare in today's world. read more