It's upstairs. Everything a Publix is supposed to be. Clean and efficient. The only loss of star is a standoffishness from the staff. I found everything I was looking for. Stole was spotless. Food on display had me wishing this was closer to my house. Just a feeling. There wasn't a willingness to help or engage. Happens. Would use this location again. read more

I am extremely disappointed with my experience ordering a wedding cake from the Publix University store. I paid for the cake on July 21 and specifically verified that it would be delivered to our wedding venue at 3:00 PM. I even had the bakery double-check the order, and I was assured 100% that everything was set. When the cake hadn't arrived by around 4:00-4:30 PM, we had to start calling to find out what had happened. We were then told that someone had supposedly called on the 18th and changed the order to an 8:00 AM pickup. That explanation made no sense, considering I didn't even finalize and pay for the order until July 21. How could someone have changed an order before it was even completed? What was even more frustrating was that if the bakery truly believed the cake was supposed to be picked up at 8:00 AM and no one arrived, why didn't anyone call the contact numbers on the order? Instead, no one reached out, and we were left scrambling with only about 30 minutes before guests arrived, wondering if our wedding cake would make it to the venue. We were even told they weren't sure if they could get it there in time. As for the cake itself, the decorations were beautiful, and I do appreciate the decorator's work. Unfortunately, the cake was noticeably lopsided, and the cake itself was dry, especially considering the price we paid. It simply was not worth the cost. Mistakes can happen, but this was a wedding--an event that can't be redone. The lack of communication, the confusion surrounding the order, and the stress this caused on such an important day were unacceptable. I sincerely hope Publix reviews its procedures so that no other couple has to experience this on their wedding day. read more

Publix Super Market - Beautifully decorated but lopsided top tier. - Grocery Near Me - Knoxville, Tennessee

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I came here for a very specific thing: something prepackaged and easy to carry that I could eat on my flight home. This is a nice big grocery store with a big covered parking lot, so no issues there. I bought a container of pasta salad which was only like $3 by weight - a very cost conscious dinner indeed! Otherwise the interior strikes me as similar to most nicer grocery stores eg safeway. read more

Deli is super slow if you order online. Expect your sub to be ready 30-45 minutes after the app tells you it should be ready. Service is very rude when using the self-check out. read more

I love Publix supermarkets, especially, this one. I have ordered their subs several times and really like the Cuban. The app makes it easy and convenient to order and pickup is fast and efficient. I really like this Publix because it's so close to my work and they have really good meat. I have made some in incredible steaks and prime rib with meath purchased from here. read more

Best pub subs in Knox. Kind people and subs ALWAYS come out perfect. Great team there

Ordered a birthday cake for my son's 31st birthday. The main reason I order from Publix is because their cakes are so beautiful and fresh. The cake was over baked and the decoration looked like they let a 10 year old do it. We've been ordering our cakes at Publix for years. Completely disappointed! read more

Publix Super Market - Grocery Near Me - Knoxville, Tennessee

Very good deli and bakery. Many choices that you can't find at other grocery stores in the area.

Ordered a giant sub for my buddies at work, feeds 7, and is only $19.99. Had to order 24 hours ahead on line. Made fresh to your order * Large sub sandwich * Serves 7 * Includes Publix tavern ham, turkey, & roast beef * Comes with Swiss cheese I asked for Cheddar cheese...got! It was delish, ready to go. Loads of condiments, mayo, mustard, oil, and red wine vinegar. Everyone cleaned their plates and loved the bread!!! YAY The salad selection they have is also awesome. And Great portions!!! The best store deli around. Kick the price up and order Boars Head! YUMO. I can not say enough about the deli, and bakery at Publix!!! read more

Publix Super Market - This is their online photo, had to use... - Grocery Near Me - Knoxville, Tennessee

One of my 2 favorite grocery stores in Knoxville. A little more expensive than Kroger but the fresh /perishable food is far better. I love their bakery. The cakes are better than most independent bakeries in town. Their breads and meats are excellent. I live in Powell so I have to make an effort to shop here. Please add a location on Emory Road or Callahan Road. read more

So happy with my purchase today! I called last minute to get a birthday cake and I hoped to get it with Meatballs on it! Just picked it up as and it's PERFECT! Talk about quick, custom service!! read more

Publix Super Market - Birthday Cake with Meatballs! - Grocery Near Me - Knoxville, Tennessee

I drove the extra mile to check out this location. Everything was very well organized and easy to find. There are arrows on the ground to direct traffic flow. The customer service I received was top notch. I was asked several times by different employees how was I doing, was I finding everything okay, and if I needed help finding anything. One employee even entertain my son while I was checking out. I will definitely be back! read more

Publix Super Market - a view of a grocery store - Grocery Near Me - Knoxville, Tennessee

Love the subs, one of the best in Knoxville. Love the supermarket, clean and well laid out. However... The service at the Deli is among the worst in town. Routinely, single subs that are ordered 30 minutes or more before their pickup time take an additional 30-45 minutes after the predicted timeframe (over an hour total from order to ready). This could be understandable in limited circumstances, I've worked in the food service industry, I get it. But the utter lack of ownership or apology/explanation when there are such prolonged delays is beyond anything I've seen in a company of this size and reputation. The employees either do not care or are not empowered to effect any kind of resolution or change. Again, once or even twice is not a pattern. At this point, however, I am the fool for continuing to return to this location. May you not be so unwise. read more

It's Publix! That should be enough said. All Publix's in my mind anyway expect for a few odd things are the best. This place is the cleanest store I have ever been in. Both inside and out. There parking lot is well maintained. Tons of parking. I swear not one cart running amuck. Always where they should be. I have never seen one in the lot other than in the parking corral where they belong. Someone is always collecting them to keep the lot clear. I like that. It's very interesting to me that this one is attached to the store, and you need to take an elevator of escalator to go up into the store. The store when you enter looks like a typical Publix's. If you have forgotten something for someone this is the place to find it. Yep, this is the store for you. The aisles are wide and clutter free. The selection of prepared food is great. Bakery selection is yummy. All my encounters with staff have been pleasant. The bathrooms are well kept and clean. Lots of registers open for check out and bagging. This is the closest supermarket to the University so I would think it would tend to get busy but was not bad when we were here, and it was the end before Thanksgiving. Loved putting the cart down the escalator belt. Great sales. read more

Less than 3 miles from home, the "University Commons" location is our usual place to get groceries. Nice store - clean, well laid out for the most part, and good parking. However, for the past THREE years I've gone on-line repeatedly and ordered the advertised "Mojo Pork Sub". I get there only to find it's not available. Why do they advertise it? Also, we read the sale ads and go to purchase some of the times only to be told, in the case of a particular cut of meat "it's too much trouble to cut it, so we don't have it". What sort of response is that? Publix DID make it available AFTER we contacted Publix by e-mail and complained. So it was available, but the butcher department was just too lazy to do their job. In the future, should this happen again, I'm tempted to just leave my loaded shopping cart (minus perishable items) and walk out. If Publix can inconvenience me, I can return the favor. read more

The NICEST grocery store I've ever been to! I travel the country often, and finding a Publix is always a plus, but this place is gleaming. The shelves were stocked, vegetables were fresh, but I can't get over how nice this place is. I hope it stays this way. read more

They always have amazing deals. This is like the perfect place for people who love looking for sales. I haven't ordered any of their premade food but I heard it was good! The staff are also extremely friendly; I feel like that's a requirement to work here. They have a wide range of options and it's basically another version of Krogers near campus. read more

Publix Super Market - Pacific meatballs, bourbon chicken with veggies - Grocery Near Me - Knoxville, Tennessee

I walked to the store for 20 minutes with my little 12lb puppy to get cream cheese, and they didn't allow us in, because dogs are not allowed. Whole Foods, Farmers Market and every other store out there allow, but not Publix. Never going back there. Their high prices and just average quality not worth it. read more

Going to Publix for lunch is something that makes the work day so much better! I've loved PubSubs ever since I found out about them a year ago. You can order them at the deli counter. Or, what I do, order online at Publix.com. Online -- you're given all the options without having to awkwardly look down at the counter to see what they have. The meats on the sandwich are tasty and well-seasoned. I got the roast beef this time (delicious!) -- but one of my favorites things about PubSubs is all the veggies you can put on the sandwich. The bread seems freshly made as well. Whenever I've ordered online, they've always had my sandwich out precisely at pick up time or sometimes a few minutes before. Great experience, every time. read more

Publix Super Market - a sandwich in a wrapper - Grocery Near Me - Knoxville, Tennessee

Publix The Supermarket of Excellence. When My parents, first took me grocery shopping at Publix Super market years ago. I was so surprise, how every employee went out their way to offer help in every department. Publix is the only supermarket, that has a friendly associate offering to help you find what's on your shopping list with a friendly smile. Every week, when I would go grocery shopping, there would be a happy associate waiting to help me save money each week. Publix is more than a grocery store, it's a super market that offer super amazing fresh quality food. Now, I love taking my two son's shopping each week at Publix Super market. What makes Publix the best quality of excellence is their fresh food and the store and restrooms are always spotless. Publix is the only store in my community, where every Publix's employees goes above and beyond customer service to help each shopper. read more

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Great Publix and it definitely has a college feel. The items seem to be geared toward dorm life and college eating habits. I like the parking garage and the super handy buggy lift beside the escalator. The layout is nice and the produce is top notch. read more

I'm from Florida where there is a Publix on every corner. So, I was thrilled to see that there were at least a couple of stores in Knoxville. They really do set themselves apart from other chains. Their stores are cleaner, their bakery is far superior to other local chains, and I love their BOGO deals. This particular location is very nice. In addition to what other Publix stores have, this location also has a hot food bar and a little cafe. They have a great selection of vegan refrigerated and frozen food items. They also carry TVP, vital wheat gluten, various egg substitutes, etc. They have a large selection of herbs and produce that is always fresh. Their organic Greenwise line is very affordable. I especially love their organic spinach. read more

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Let's start with something for tall people. I'm 6' with gigantic feet (like clown shoes). Because their carts are built to work on the escalator, the don't have the irritating platform on the bottom. I can walk quickly around the store without constantly kicking the cart. The store is organized and clean--always. They always have registers open instead of over-relying on self-service. I rarely have to seek out anybody to ask for help. They simply offer without ever being obtrusive. People. The people working there are amazing. They're friendly, personable, and I find myself looking forward to seeing many of them. Because it's a campus store, much of the staff is made up of working students which provides a different and refreshing sort of inflection to the store's atmosphere. There's nothing wrong with the other two Publix stores, but this location (especially the people) makes me super happy. read more

Still having employees wear masks (as of mid-June)- THANK YOU! They always have most of what we need, and are always helpful.

I'm reviewing a grocery store. Not only am I reviewing it, I'm giving it 5-stars. What makes it so exceptional? I'm glad you asked. There is a lot of good in this place, but the stand out factor here has got to be the customer service. I seriously don't know where they find these people. They epitomize everything that has ever been taught in one of those super cheesy customer service training videos. Every single employee from the moment you walk in the door is friendly and eager to help. Who knows. Maybe they're Stepford people. The store itself is pristine and laid out in a fashion that makes your shopping easy. The meat is always fresh. The produce department is one of my favorites. Everything is so pretty and fresh. Don't forget to stop by the little kitchen near the produce department to taste whatever goodness they are whipping up that day! Oh, and check out their flyer. They frequently have great BOGO sales. read more

I have shopped at Publix for over 7 years while I lived in Florida. I recently moved to Knoxville and was excited to have a little piece of home shopping at my friendly, neighborhood Publix. Sadly, today I was shocked to have my **first EVER** unfriendly and rude interaction with an employee at Publix. I was incredibly disappointed because when I think about Publix, I usually think about the top-notch customer service and just how helpful and kind all the employees have always been. This is why I choose Publix over any other grocery store every time. As I was checking out, the employee bagging my groceries muttered something under his breath that I couldn't hear. I asked what he said, and he (in a highly aggressive tone) said, "I need you to move back 5 inches", paired with a glare that nobody would consider amicable. I was waiting for him to hand me my groceries because I didn't have a cart and was carrying them all myself (and obviously struggling to do so - I'm a small female & in the past, almost always a Publix employee would offer to grab me a cart or help me out to my car with my groceries as well). I was only standing close enough that I could reach out to accept my grocery bags from him - I clearly wasn't invading his personal space by any reasonable means (and abiding by social distancing). I was a bit confused so I just stood there for a second, and then he said, "Let me just give you some advice, Lady. Actually, nevermind I won't waste my time on you". I was too shocked and confused to even reply, grabbed my groceries, and left the store. The cashier seemed equally confused and just stared, but didn't say anything either to me or her co-worker. After today, I think I will have to try to get accustomed to another grocery store in the area, or at least travel to a different Publix location. I couldn't believe this actually happened today. read more

Fantastic new publix with the amazing customer support system Publix is known for. Use their fancy cart escalator. read more

Publix Super Market - Grocery Near Me - Knoxville, Tennessee

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I had excellent service today with a bakery employee and by a manager while picking up a few other things in the store. The team was consistently polite and willing to assist me. The Publix cakes are awesome and affordable, and the store is always very clean. read more

I have never been more impressed with a grocery store! I went to Publix to buy ingredients for a recipe I found online, and everyone was so helpful! The store is clean and has an amazing selection. I found everything very easily in the store. The prices are a little high, but you get what you pay for. When I went to check out, one worker unloaded my groceries for me and put it all on the belt, and when I finished paying, the bag boy tried to help me take my bags out to my car. I've never had such amazing service at a store before. It's a little out of my way, but I will definitely be back! read more

This store has an amazing produce department. I love walking around all the naturally colorful fruits and veggies! Their prices are not the cheapest but they offer such a grand variety. Today i got a seedless watermelon for under $4. read more

I love the bakery & deli. If they dont have what i want already made they make it fresh for me in the bakery. Everyone is so nice & friendly & make sure i can find what im looking for. read more

As a house husband I enjoy the Publix treat from time to time. I first stop and enjoy a gelato. A nice beginning. There seems to be a manager available in every aisle to help you find things. I had a puzzled look on my face, as I often do, and was approached by the manager who asked if I needed help. I was looking for an obscure cracker called Crunchmasters , they are awesome and happen to be gluten free. Later while walking down another aisle, while eating a fresh made doughnut , " don't judge me", another manager type approached and asked if they could help with anything. Actually what I would have liked to ask for is a glass of milk to go with my doughnut. I am certain if I had asked for the milk a he would have gotten it for me. read more

It's a beautiful grocery store. They have everything you want as well as being good. And the prices are good also. It's a much classier place than Kroger. They seem to have better customer service also. read more

Beautiful store wonderful staff, not for people on ebt cards or if you are on a budget, this is an upscale store so expect that or don't go, if you have no idea what upscale means don't go. Otherwise plenty of parking wonderful helpful employees read more

There are three in Ktown: Turkey Creek near the wonderful Cork's Wine & Spirits; Northshore; and the newest at University Common. They really want our business as evidenced by how exceptionally friendly the staff is. Have found different items at each, particularly in the lamb section. Just a pleasant place to shop, no matter the location. read more

When we moved here from Florida, I was really happy to find out there was a Publix here. I love shopping here because they have quality products and excellent customer service. And who doesn't love their subs and sweet tea?? read more

Delivery service is terrible. Just say NO to Publix delivery. They upcharged me by 30% on top of a service fee AND tip, and then I waited hours past the scheduled time for the delivery. Not ready for prime time. read more

Pleasant environment, a lot of selection, but prices tend high. Their baked goods (based solely on the key lime pie I tried) are way, way too sweet. read more

Beautiful super market, always friendly staff Great selection and wonderful produce section as well. Prices a bit higher but well worth the quality you recieve read more

I love this location of Publix. Despite my hesitancy to visit based upon the perception it would be total Hell to get in /out of the parking area due to location - it is a breeze. Seriously. They parking garage is spacious, never too crowded, and using Joe Johnson allows you to eliminate Cumbarland Ave. all together to get on/off the interstate. The store is, I guess, typical to the Publix model. It is clean and spacious and the selection of bakery items, produce, specialty meats and cheeses is great. I particularly recommend: (1)the multigrain sourdough baked in store; (2)getting your prosciutto from the deli counter vs. packaged (it is Boar's Head, and about 1/2 the price of the pre-packaged Boar's Head); (3) the Publix brand pizza dough (in the bakery section in a little fridge); and (4) get a sandwich made at the deli counter! you can pick from all of the meats and cheeses. The Cuban made-to-order is delish. read more