If I could give zero stars I would. I made over 10 calls to get the same prescription filled. On my final call and 4 days later, they told me it would be ready in one hour. I drove there to pick it up and they could not find it. Finally they told me it was never processed. They only decided to tell me this after making me wait for 45 minutes. She said to come back in 1 hour. They seem to think sick people have nothing better to do then keep calling and driving and waiting at the pharmacy!!!! I will be going AGAIN in one hour, crossing my fingers I can finally get my medication. read more

Very nice CVS location. Seems like many people complain about the pharmacy dept. I didn't have experience with them. Only dealt with the staff at the front registers. They were very friendly and helpful. I feel they do their best with ringing up customers and applaud them for servicing the community. Parking is good as well. read more

Wish I could give this place 0 stars. Came here because Rite Aid in Rosemead was out of Percoset and was in major pain from a root canal that was infected. Anyhow, Judy in the pharmacy called to tell me that she couldn't fill the prescription because it wasnt "secure" dumb broad it's handwritten and says all over security with a watermark! Argued with her with her shitty attitude to no avail. Im not a druggie just in a shitload of pain. Took it to CVS in Monterey Park and voila no problems! They said that she should of filled it and couldn't understand why she didn't. Go figure, I ain't coming back to this place! read more

Finally got my prescription in 3 visits! ^_^ VERY understaffed busy pharmacy but SOME were friendly & attentive. ALL of the cashier's on the other hand were RUDE, STUCK UP & GRUMPY! YES! like most everyone in Arcadia and I live in Arcadia. I asked for $40 cash back from a transaction, Carlee @ photos only has $5 dollar bill but I didn't want $5 bills, so she said, "Oh, you can just go over there to exchange it!" I said, "I don't work here and they may need another transaction!" so she moaned something and walked exactly 7 steps to another cashier and exchange to 2 $20 bills and threw it in my face. Perhaps that's why she's chubby, laziness! Thanks but no thanks. That calls for a supervisor! Hope she gets fired for her inappropriate actions. read more

Very friendly and for it to be as busy as it was I expected to wait a least and hour but I was able to get my son's meds in like 15 mins. I was so happy to be done because I was so tired from a long day of caring for my sick child. Thank You for your fast service. read more

The 24 hour pharmacy saved my life (even with the wait) and therefore is as good as it gets! I also picked up a Paul Mitchell hair spray on the way out that I haven't seen around other drug stores. Drugs and hair spray...life is good. read more

I only wanted to give this place 1/2 star. Close to home: check; Plentiful parking spots: check; Open 24 hours: check; Friendly photo technician: double check; Cashier licking her fingers and eating her McD's fries on the job and telling customers it's because her baby is hungry...-100000000. read more

I can't believe I just got accused of doing something I didn't do and thank god another cashier confirmed it. I was using a printed email cvs coupon and was shopping with a friend. A fat ass fugly cashier not even the one helping me got all super nosy and looked over my cashier and took my printed coupon asked if I made copies and my friend was using it. I said no, she tried to prove me wrong and went to ask the cashier that helped my friend and that cashier confirmed that my friend did not use the same coupon as I. This fat cashier straight up and accused me trying to call me out and was dead wrong! I will contact corporate regarding this. Accusing customers and calling them out in public is dead wrong. read more

For passport photo make sure you print out the coupon. They don't take anything electronically. Supposedly they don't get reimbursed from CVS for electronic coupons ‍. Thanks to the register lady who gave me a pass but the other worker that took the photo was very unhappy that we asked again to use the coupon. read more

This is a pharmacy that you should only come to if you HAVE to!!! So slow to even drop off and pick up it's excruciating. There's never enough counter help and the fact the majority of the customers don't speak English, just makes this place a nightmare. read more

Came here to pick up my meds that were transferred from the doctor's office. Got there about 15 minutes after my check up and still had to wait another 20 minutes to pick it up. Aside from the wait, all the pharmacists were friendly and at least were aware of the wait. read more

The management and customer service complaint option is a JOKE. Hundreds of my Dollars that were spent at CVS for their products and pharmacy will now be going to Wallgreens. Sad such a big company can't get back to a person especially when their Employee is so wrong. read more

Bad pharmacy they gave me trouble for loosing my prescription and put me on red flag, not to mention it was missing 200ml of my medicine. I have been a long time customer here. One more try for them and I'm never comming back here, check your medicines guys before you leave they short you read more

Would give 0 stars if I could, specifically for the pharmacy. Long lines, tell you that your prescription will be ready in 20 minutes and fail to call you when it is ready. Get back in the long line ready to complain about the lengthy wait and tell you your prescription has been ready for a whiles very understaffed and no remorse for those who are sick and obviously shouldn't have to be waiting for a prescription that had been called in hours before. Definitely not returning to this pharmacy. read more

This place is always busy and although the pharmacists are helpful they need more staff. Visited the bathroom and it was pretty bad. Not sure when it was last cleaned read more

Seeing that it is a 24 hour pharmacy I expect the wait to be long, but that's why I signed up to receive text message notifications once my prescription is filled. That allows me to leave and come back. read more

Store of Incompetent and ripped off combination!! My son gets sick very often so doctor prescribed him a liquid vitamin to help his immune system. My son has been using that vitamin for almost a year. Then in February, when my husband went to CVS and was told that our new insurance doesn't cover the bottle any more. We have to pay for $280/bottle out of our pocket. It's ridiculous for a small bottle vitamin costs $280. So I checked with the local small pharmacy (again) and was told our insurance DOES cover it and they even said $280/bottle is a ripped off!! That pharmacy didn't tell me what price they are selling but they told me even without insurance that is a BIG ripped off price. And guess what? My husband went to CVS again (yeah even after I told him not go there any more) and all the sudden CVS told him that vitamin is covered! Why? Because the small pharmacy I contacted earlier then contacted CVS to transfer the prescription over to them and all the sudden CVS told us it's covered!? Actually this is not the first time CVS told me my insurance doesn't cover for something while I found out later it does cover from another pharmacy. But because of the amount didn't trigger the alarm, I didn't bother to check if CVS is accurate. If it's not because $280/bottle beyond my tolerance, I don't think I'd find out how much CVS ripped me off. Now to think about it, I think we have lost more money than we can image due to incompetence (or stupidity) of CVS. We both work and have very good insurance. There's no way that just one year alone last year, the prescriptions we paid out of our pockets exceeded $1k. We only got sick couple of times last year plus I have high blood pressures and that's all. There's no way our prescriptions bills can exceed $1k. Please stay out of CVS for your prescriptions even your insurance pay for everything. This is a ripped off place and will cost you money one day!! read more

It's open 24 hours. Need I say more? I think the interior of the place is kinda ghetto, but it is very spacious.

Sound like this place has a lot of bad reviews for customer service, but last tuesday i had a real bad stomach problem came here around 2 am. The lady at the pharmacy section was very helpful she recommend me to some immodium and pedialyte, which totally did the trick. I'm guessing the service itself is improving but i haven't yet had bad experience here so i have to give a 4 ! read more

Every time I got a prescription filled they tried to charge me full price even though I had their prescription plan. The last time I went I left without one of my prescriptions because they would not give me the price they had promised when I bought their plan. When I got in line for the prescription, there were 18 people in line before me. I asked the pharmacist why the line was so long. He said the company did not want to hire enough staff to accommodate the need. read more

Omg where do I begin?! Went to kaiser urgent care, had to get my prescriptions since kaisers pharmacy was closed. Ok I've never been to this CVS location. I walk in with my sis and the cashier looks at us when we walk in and says nothing. We look at each other and laugh because she was so rude but we kept waking to the pharmacy. I walk up to drop off, the pharmacist or fake pharmacist, Chinese guy with dark hair and glasses looks at me like I have three heads. He looks at me and seconds later says yes, do you have a drop off? I was so annoyed because coming from kaiser we had thee best customer service and the staff was super friendly, then we come to this dump and have to deal with shitty employees! Ok so another Chinese girl Brenda I think helped me. Ok her service was mediocre. When Brenda was helping me the fake pharmacist was taking phone calls and let me just say I would have been pissed if I was on the other end of that phone. He needs to get laid or something! He was so rude to everyone! Needless to say I left with my prescription no one asked if I wanted to talk to the pharmacist, some other Asian guy, so I left and wil never ever ever return to this crap of a store! read more

This is a pretty big CVS. I have never been to the pharmacy so this review will be for the store. They layout is pretty nice. Cosmetics and healthcare on one side, and basically all other items, including liquor, snacks, home items on the other. The prices are standard CVS pricing...basically, if you can't make it to your regular store for something, it will be more here. I like to walk around and see what they have on clearance or what's on sale. Sometimes you can find a really good bargain! I usually end up in the magazine section reading all the gun magazines...lol Overall, a nice store with lots to see. read more

Oh my gosh! Dropped my prescription off at noon they said 30 minute wait time. I came back at 8:45pm prescription still not ready! Seriously!!!! Met a staff member named Judy S she was so over the top rude! She told me to get back in line. I asked her if she said to get in line again I did not hear her. She said that's what I said get back I line! I told her I had dropped off my medication at noon she said ya we are backed up get in line. This place will never see my face again so rude and unprofessional. Unless you have an absolute emergency stay away from this store! Horrible customer service. read more

CVS sent me e-coupon to purchase $12 worth or Airborne or more. I went to CVS and purchased the largest size of the airborne (63 of it) worth $23.99. However, the cashier told me the e-coupon couldn't be applied for an unknown reason. She was also rude about explaining it to me. This was not the first time happened to me while e-coupons wouldn't work when being used for the applicable items. I knew it wouldn't have been that bad if I had tried to use it in another CVS location. Too bad :( read more

Amazing pharmacists. Blade was working alone and still pushed my prescription through quickly since I'm leaving out of town and was in a time crunch. Being open 24-7 must be exhausting I would imagine and they are always busy. Little patience and respect goes a long way on both sids. Thank you Blade and to your team! read more

It's almost 11 pm and I am standing eight in here, waiting to pick up my drugs. The staffs are rude and it takes them forever to finish their tasks read more

I'd give this place zero stars. I got a $3 birthday coupon. Brought it in through my phone. And they say "sorry we don't accept coupons through phones." What kind of policy is this? If this was a store policy then why the hell aren't there signs that tell me this? And if it was specific to all stores then why the hell isn't this special policy stated on the coupon!? On the coupon it didn't say that I had to print it out... the coupon only says "to associate: if unable to scan coupon please type in barcode". So I know that they were capable of taking my coupon but they were just unwilling to go through the process. These workers here are obviously lazy. Congrats! Your work day will be a tad bit easier now considering that I won't be coming here ever again. read more

Maria at the pharmacy was unbelievably cold, dismissive and unhelpful. Couldn't believe someone that blatantly mean could be employed anywhere that would find that behavior and attitude towards customers who were perfectly respectful and polite to her acceptable. I hope that CVS sends a secrete shopper in there soon because I know she'd be fired on the spot. I've very seldom, if ever, have had such a poor interaction with anyone. I will not becoming back to this location. read more

As many, I've been to several different CVS locations and this is by far one of the worst in terms of customer service. I would say 9/10 employees are incredibly unhelpful and rude. Not to mention the lines, no matter what time of day, are always rally, really, really long. Like ridiculously long. Longer than anyone would ever anticipate for a pharmacy. The only positives are that it's incredibly convenient, as it is open 24 hours, and that it is a larger location, (albeit it being half the size as it used to be) therefore they tend to have a larger selection of products than many other locations. read more

Terrible customer service at the pharmacy, otherwise the staff in the store are very helpful. I hate coming to this pharmacy but I have no choice since they are a larger pharmacy and tend to carry more stock. If you don't need any specialized med, avoid this pharmacy! read more

This place is not helpful at all I spoke to John from pharmacy and was very rude and wasn't able to answer any of my questions, Before that they where just transferring me to different workers and no one had answer all I wanted was a price for the Tb test. Awful customer service!!!!! read more

Came in close to midnight for some specific ear drops and luckily they had them. I was really glad to see a convenient place like this open 24 hours so close to home, it's good to know I can come here in an emergency. Only downside is that their prices are much steeper than target etc, but that's what I get for running in when all of the cheaper stores have been closed for hours. read more

I don't know what's up with the pharmacy here but it is the worst. Even though there's about 6 people behind the counter, there's really only 1 person who ever does any work and is providing any decent service. The pharmacists always seem so put out if they need to talk to a customer. They won't look you in the eye and they take forever to do anything. Last week, I made 2 trips here to pick up medication. Both times, they told me they were out. It wasn't until I asked several more questions that the pharmacist finally told me that they've been backordered for weeks, no CVS in town has it, and that I would have to go to another pharmacy to get it. The thought that they would have let me (or anyone) walk away without saying that upfront infuriates me. As healthcare providers, it's irresponsible. If someone had told me that on my first visit, I would have had time to transfer my prescription before my meds ran out. The only reason I come here at all is because it's close to my parents' house. But because of this incident, I'm never going back. read more

Four people working here today, all of which are senior citizens.. all the way to the store manager on duty. This made for a terrible experience today because all four of them move at a snail's pace and I don't think any of them know how to use electronics because every customer had a transaction issue. Only come here if you really have a lot of time to kill...Never again! read more

This CVS has always been a friend to the sea creatures. I would go here at evening or the day time and it was still there all the time. I would get all sorts of prescriptions here and more. It is a nice place to hang out in their parking lot all the time. Plus the people who worked there were nice to me. They call me on the phone when my prescription is ready. read more

Stopped by yesterday to grab some a chapstick. The variety is better than the Pavilions across the street. The place is clean and bright but the only issue I have at this place is that you ALWAYS end up waiting in a long line for the register. There is always only ONE person working the register and there is ALWAYS a line of 4-5 people ahead of you so you end up spending more time in line than actually browsing for stuff. In addition, the cashier always has to ask if you have a rewards card which I guess is great because you end up getting points but no one every brings it so they end up taking more time providing their phone number. If you need to get something that Pavilions has, you might as well go over there because there are more registers and the price isn't much different. If you need to get something here, just beware that you will be spending some time just standing in line, browsing the internet on your phone because there are people in front of you... read more

I like coming to this CVS. It's big, it has a lot more selection than other CVS's. It's 24 hours!! There is a security guard after hours. It is pretty clean, the lines are semi-long sometimes and I wish they would open up more registers then. The staff isn't that friendly most of the time, and they don't smile or even look at you like you are a human being, but again, I like this CVS best in this area, and the manager in the afternoon is a really nice guy and helpful. So he bumps up the rating to 4, but otherwise with just the staff its a 3. There is always this crazy strategy to buying stuff here though or any other CVS because of the buck rewards and they expire...so you have to get back in line to use your coupon and not buy everything at one time, because seriously im not coming back here within a week! read more

I'm especially happy about this place because of how close it is from where I am when I'm in Arcadia. It is practically a block or two away from my gf's house and it's open all day/night. The fact that this location is open all the time is especially useful when you have those late night cravings or when you decide to grab last minute items for trips when going back home is simply to far. read more

This is probably the largest CVS I've ever been too and it was probably also the first time I've seen so many Asians shop inside a CVS as well. The place is kept pretty well, they seem to have a lot of extra items you may not find at other smaller locations. The have a large pharmacy and also seem to be open 24 hours which is a rarity. The pharmacists will gladly offer up any advice on the health-care products, according to my friend. read more

Hard to find anything and it looks like they combined 2 separate CVS into one. Cluttered, unorganized, old looking.