Been going here for a year or so since I retired as a hospital pharmacy director. I only have 3 routine meds so I'm not here often but every time I go I'm appalled at the staffs lack of customer service and lack of willingness to work with their patients (i.e. me). Today I stood in line to pick up a prescription that they placed on routine refills, is way too early, and they've text constantly over the last week to come pick up. As I reached the pick up counter I was told "um sorry it's past 1 PM and we close for lunch between 1 and 2". Me "so I can't pick up my 1 prescription?" Pharmacist, "no you need to come back in an hour". The pharmacy tech would have rung be up in 1 min tops (no co-pay) and I'd be gone. Now I'm pissed enough that I'll be transferring my prescriptions to Fred Meyer. I know these employees don't care but maybe if they go the way of Rite Aid they'll figure it out. Also, Why can't you all go to lunch in shifts and put patients first like we do in a hospital? You don't need to close. Patient care 101. read more

Has problems receiving electronic prescriptions and blames 'a glitch' for not giving medication that is prescribed and sent electronically from the doctor. read more

If so, then this is the pharmacy for you! So much wrong with multiple prescriptions for the family over the last month. Twice I received texts saying my prescription was ready for pick up only to go there twice and have them tell me they don't have a prescription for me. Called it in over the phone 2 additional times and both times I called to check, they said they were trying to contact the doctor. Had a prescription for my daughter to pick up. False ready text once. Waited 2 additional days and went down. Waited in line to find out not ready yet, but should be 15 minutes. Strolled around Target for 20 minutes and came back, still not ready. Gave up and left just to get a text an hour later saying the prescription is not in stock. They appear very unorganized. Although I get preferred pricing from them through my insurance, I think I will go somewhere else and pay extra. Discount doesn't do you any good if you are never able to pick up meds. read more

My husband and I have used this pharmacy for a number of years. We have a 95% happy with review. The Pharmacist and staff are very friendly, knowledgeable and helpful. We get a flu and pneumonia shots there as well. We are always happy with these too. My only complaint would be more staff in the afternoons and evenings. The pick up line gets backed quite often! read more

Nice staff that works hard. Reminder texts are always helpful. It's easy to get a flu shot.

I don't know what the other clown is talking about, but I'd guess they did everything in their power to have the bad experience they wanted. These people are AWESOME. The pharmacists there are always attentive, knowledgeable, more than willing to answer questions, no matter how complicated (or stupid), and they even look for ways to save their clients money on their prescriptions. They're friendly, warm, and always recommend a flu shot to keep from killing people in the winter (my words, not theirs). Oh, and also, they're quick. Five stars. read more

Seriously, what is with pharmacies and car washes in Bonney Lake? I have yet to find either one where someone is willing to provide the Bare Freaking Minimum Of customer service and attention to detail. Man, if I treated my professional career like these pharmacy technicians and cashiers did, I would have been fired long long ago. I dropped a paper prescription off Monday night. It was around 7pm and a red head named Sarah helped me out. My doctor just moved from California so was an issue with her license number on the prescription pad. Sarah assured me someone would call the clinic in the morning and if they didn't she would do so at 10am when she got in to work. She confirmed my phone number with me which was correct and told me she'd call with any issues. I made the assumption that these techs would do their actual job. That was a huge huge mistake. Two days later I hadn't heard anything so I called back. The man who answered the phone was a little sassy but whatever. He the. put Sarah on the phone and she said she couldn't get ahold of my doctor. Well... Why didn't you call me then? I called my doctor and they had no record of any phone call and said they'd call the pharmacy for me. Then today happened. Oh my goodness, today. I called there again and spoke to Sarah. She said that the prescription had already been filled elsewhere and there was nothing she could do. Why Didn't You Call Me Then? How is that so hard to do? If you're going to be lazy and useless, just say outright "I'm too lazy to deal with this situation. Take your time and money somewhere else". Word of advice to whoever is reading this- CVS needs to reevaluate who they're hiring. The last Target/CVS pharmacy I used in another city employed an individual who was habitually doing inappropriate things with patients who were getting immunizations etc. I'm almost positive that's not only unethical but also illegal. Please make sure your employees actually WANT to do their work, CVS. I hate to break it to you but you're paying a bunch of idiots. read more

This pharmacy is my favorite in the area. It's fast, the service is friendly and the staff is great about making helpful suggestions. Highly recommend! read more

I used this pharmacy for the first time, and was very impressed by the friendliness of the staff, helpfulness, and sense of urgency. My transaction was a complicated one, requiring phone calls to the doctor and L&I for approval. The pharmacist was very kind, caring, recognized the issue that complicated the matter, and immediately called my doctor to resolve the problem. The pharmacy tech, Cynthia went above and beyond to make my experience as painless as possible, kept her cool, even if I was losing mine (patience running low after a long wait in the ER), took time to make necessary phone calls to speed up the process, ultimately making my wait time for my prescription under 30 minutes, even though it was during a very busy time at the pharmacy. I will definitely be back and highly recommend. 5 fabulous stars! read more