I waited 15 minutes in my car on the pick up line, when I got the the window they physically closed…read morethe blind on me and would NOT let me pick up my prescription. I was out of my prescription and needed it that day. I went inside to talk to a "manager" who did not give me a solution to the problem and barely appoligized, just told me to keep my voice down. Are you kidding me? Bye CVS ! You don't deserve my business.

well, if you knew anything about the specific CVS on 13 1/2 pond Street in Newburyport…read moreMassachusetts well then you know that it sucks. Take them forever to fill the prescription. They don't have half of what you're looking for most of the time and they're not open 24 hours

I haven't been in this branch that many times, but I will say that it is always SUPER busy in the…read morepharmacy. That said, they seem to have good attitudes and take the time to help. I'd give it more stars, but I got a vaccine the other day, on a Thursday, and my arm was sore until Tuesday the following week. The vaccine giver just jammed it into the front of my shoulder. May be it's time to review vaccine delivery protocols with the staff. The store is a newer, larger CVS so it seems to have a good selection of product and it's near a lot of other stores.

It's been a crazy, hectic day and I'm exhausted but it wouldn't be right not to take the time to…read morewrite a quick review to recognize the outstanding and exceptional customer service I received today from Derek, the Pharmacy manager at CVS on Storey Ave in Newburyport, MA. There was a pretty big mixup today with my insurance that was not only going to be an inconvenience for me but also was going to be a huge source of anxiety for me as well with a new medication. I have picked up other prescriptions before, either for myself or family members when Derek has been working and he always is so pleasant and accommodating. I have noticed the way he interacts with customers because it is not ordinary-he is usually smiling and making a well-above average effort to fill prescriptions, answer patient questions and provide suggestions. That pharmacy location is always insanely busy-it is ridiculous, in fact....and I am there frequently and I have never seen him not hustling to get everyone taken care of and doing it with a smile. In this post-Covid, crazy world where most people don't even make eye contact any more he is a diamond in the rough. I am not sure why there are not more good reviews for this location, because I know for a fact that there are plenty of people (some who I know and others whom I don't but have been side by side with) at that store that receive the same great service I am describing. Hopefully more people will take time out of their day to give credit where it is due too! Thank you Derek!

Consistently out of stock of basic products. Dirty store with a manager that stands around instead…read moreof cleaning or helping customers.

I remember as a kid seeing documentaries on how the stores in the USSR and Cuba had empty shelves…read more When I step in here, I feel I went back in time to that era. The shelves are always empty of whatever you need from greeting cards to soap. Sadly, the pharmacy also suffers and lots of times they send you away saying the is a "shortage" of medications. Strangely enough, other CVS locations don't seem to have these issues. The pharmacy always has crazy long lines that never seem to move.....something that I remember seeing about the USSR's bread lines. Also the people that work there in the pharmacy are also very strange and moody. One positive about all this, is if you have a child brainwashed about how good socialism or communism is, you can take them there and give them a taste and experience that system, and what it's really like.

Pharmacist, Hasham is the smartest pharmacist I have ever known. He is like the TV Show…read more'Cheers'...'Where everybody knows your name'.... Great on prices, insurance and knowledge. He explains everything like a true gentleman!!!

This business feels like an undiscovered gem in our community. It's an old-style soda fountain +…read moreindependent pharmacy which is truly unique! The best part is that the pharmacy staff remembers the names of its clients and takes time to discuss medications. I take my kids to the soda fountain to grab a frappe or hot chocolate a few times a month--as it is a great place for a made-to-order treat and a location where you can hang out together. Many residents of this town are frustrated by the remaining "name" pharmacy chain and their impersonal service. Worst of all, they are frequently without inventory of some of the most popular medications--which seems to make no sense! Rather than stay frustrated, we moved our prescriptions to Goldenseal. It has become our "go-to" for so many reasons including getting our prescriptions for the absolute best price! Move your prescriptions to Goldenseal. You won't regret it.

I need to praise the beauty specialis, Denis, at this store! I thought I knew about skin care and…read morehave been spending so much money on products. Denise explained the products in depth to me that are sold at cvs. Now I only use those products and no longer spend 200.00 for a serum! I love her!! If I have any questions I just call her and she explains everything to me. She even helped me sign up on the app to receive coupons!! I think Denise is wonderful and I send all my friends to her to learn even though we all live far away! Thank you Denise!!!

I went to Minute clinic for the stop smoking cessation program. The nurse said she could not do…read moreanything of the sort because she didn't know my medical history and the patches and other meds have BIG TIME side affects and she was not willing to put her license on the line to prescribe them. So I should just keep smoking instead. What kind of whack job is she? She said she was just filling in for the day so I scheduled another appointment for 9 am today at Danvers, MA store. Of course that lady filling in for the day was THERE AGAIN! I had called the 1-866-389-2727 number yesterday when I came home empty handed and they told me to set up an appointment and call them if there were problems. Said they would call the store and find out what was going on if I had issues. I'm back home here after visit times two. I WANT MY GAS MONEY REFUNDED. TWO TRIPS TO THAT STORE. 2 HOURS WASTED. 50- GIFT CARD. CALL ME! The danvers store is at 311 Newbury street!!!!!!!!! I want an explanation. Why say you provide a service but when you show up they are too chicken to prescribe patches or cartridges? THIS IS WHAT SHE WAS SUPPOSE TO DO: This is the info from their web page: What to know before your visit This program is a total of 4-7 visits over the course of 8-20 weeks, depending on your needs. What to expect at your visit Initial evaluation: Sign in at the electronic kiosk to see a nurse practitioner or physician assistant.* No appointment necessary. Your practitioner will conduct a nicotine addiction assessment and check your vital signs. During your 1-on-1 consultation, your practitioner will review your lifestyle factors, goals and physical health. Your practitioner will create a customized smoking cessation plan which could include over-the-counter nicotine replacement or a prescription.† Please note that additional charges apply for any labs and tests. Visit our Price List for these fees. Ongoing coaching & support: Sign in at the electronic kiosk to see a nurse practitioner or physician assistant. No appointment necessary. Your practitioner will check your vital signs, discuss your progress and provide ongoing coaching to help you achieve your goal to be smoke-free. At the end of your visit, your practitioner will provide you with a summary, a receipt and educational material. The summary of your visit can be sent to your primary care provider with your permission.

Absolutely terrible support from the pharmacy assistant. I called three times and left messages…read morerequesting a call back. No response and no apology for non responsiveness. I explained that my doctor has been trying (also 3 times) to speak with them and needed some additional information about my usage. My doctor says they are about to give up on this. I called and when I got through, the pharmacy assistant said that I am wrong and this is not possible and that i need to have my doctor call again. At no time did they offer to call my doctor. I have been running around in circles with this pharmacy for a week now and have not received my medication. I am pulling all of my prescriptions out of this pharmacy. The pharmacy assistant said GOOD. You go do that!!! Wow.. Very unprofessional and not customer driven at all. UPDATE--- I took my prescriptions to another pharmacy and received my prescriptions right way / same day.

The pharmacy is terrible. I am most likely going to move my prescriptions to Walmart…read more Here is an example of the stellar customer service. I am always prescribed pain meds every 30 days. Oxyconton- It is never in stock and when I questioned why I was told it is backorder how ever it almost always is available the next day. If it is truly backorder rather than out of stock why is available the next day? This is only one of a myriad of issues I have with this pharmacy. At times the staff are unpleasant, particularly the pharmcists.

Friendly and helpful. Unlike the large chains, they treat you like a person, not a commodity.read more

Best place for vaccinations; walk ins welcome. They do them in a very clean, comfortable private…read moreroom, and the pharmacist who does them is excellent.

Waited in line for ten minutes and when I got to the counter, the clerk serviced self-check out…read moreahead of me even though we were clearly there first. I told the clerk we were there first and was told not to tell them how to run their store.

Consistently bad service. Pharmacy customers are ignored while technicians eat and chat among…read morethemselves. After 2 weeks of conflicting information struggling to get a refill without follow through by pharmacy staff I went elsewhere and got my meds in 15 minutes. Carrieanne is the worst. She is smug, dismissive and unwilling to put in any effort. The store and bathrooms are also disgustingly filthy.

It's a convenience store that has a lot of items - again, on overload. A wide variety of shirts,…read moresweatshirts, snacks and more. It feels a bit odd for a town like Newburyport but I suppose to me it feels like an old '5 and dime' store. Maybe every town should have one?

this store has a great location & friendly staff. a lot of the products are subpar tho. they don't…read morehave much organic/healthy anything and the organic coconut water was lower on stock than a bunch of other beverages.