Would, give a ZERO star for this company but Yelp makes me leave at least one. Horrible company!…read moreBeware! Poorly trained people. Awful customer service, rude, billed me for items I never received. Billed me on a recurring basis without telling me upfront. The manager is so poorly trained, she doesn't understand basic business. She (LISA) was appalled when she disparaged her own employee, and I said "It's not her fault it's yours! You're the boss and the buck stops with you!" The manager was indignant and refused to take responsibility for an employee who didn't understand their job. Lisa is not management material but oh well...apparently she's perfect for Rotech. It is my opinion, this company is a predatory operation profiting off of the elderly who are vulnerable, sucking up Medicare dollars.

When my son was 6 weeks old he was released from the NICU with orders from Rotech- from the very…read morefirst night being home with him, it's been a nightmare. The vent that they sent us home with was faulty and the therapist that we were assigned to stopped responding to us completely. The next day the machine was replaced and things have worked fine since. Every month I call to order supplies and then I have to call back because the order is never processed. The last 2 months I've received boxes of supplies I can't even use. My son is 6 months old and uses a cannula for room air- it's been like this since he came home. Last week I received an adult sized mask, as well as cannulas literally with prongs no bigger than a toothpick, and tubing that doesn't work with the system. Imagine paying over $900 a month for medical supplies and receiving a box of the wrong products.... "Welcome to Rotech- that's for being a valued customer- here is a box of random supplies." Calling is a joke. Hold times are unbelievable, and getting a call back is next to impossible. It shocks me that Boston Children's Hospital would refer out such a lousy company. I was going to wait to post this until my son no longer needs the supplies, but I can't imagine customer service getting any worse.

They sell top of the line CBD oils and have a pharmacist there to walk through the best usage and…read moreshare all their patient testimonials. It has changed my life and I'm so grateful. I highly recommend this pharmacy bc they truly take care of the patient and answer questions, unlike the big chains.

A local, family run operation, that really cares for their customers. Leave the corporate…read morepharmacies and go to the people that actually care about you.

You could be dead by the time they answer their troubleshooting line. I got thrown into being a…read morecaregiver and nxstage has made those feelings worse. 2 times this week we had to stop treatment because we were on hold with their trouble shooting line and you only have 2 minutes to solve the red alerts. I should not have this responsibility of someone's life in my hands when the people who make these horrible machines will not answer their phone. I do not want to do this anymore because these people do not care one little bit if your loved one survives.​​​​​​​​​​

I do at home treatment. I am severely disappointed with this machine. The machine is outdated and…read morehorrible. The smallest thing with the machine can prevent, delay, or end treatment. Customer service is lacking. In many cases the setup process has to restarted due to a flow error. Customer service can't help you resolve the issue without completing starting over. Starting over with a full sak can take 10 hours. 3 hours to drain the sak and 7 hours to fill a new one. Ridiculous!!!

I am a Bach Flower practitioner and took my Levels 1,2 & 3 training through Nelson-Bach. They are…read moreliteraslly, the only game in town if you want to become a Registered BFP. (I never did get added to the registry. I was 1 case study short. Whatevs.) Meanwhile, the products are effective and very, very helpful in subtle energy and vibrational healing. The Rescue Remedy in particular, is marketed well and is recommended by vets for pets and by many types of practitioners for humans. The 38 Flower Essences can be used in combination (usually 3-7 types at a time) to help with a variety of problems. I learned alot through my practitioner training and enjoyed working with Jim at Nelson bach and especially my teacher and mentor, Elisabeth Wiley - an accredited RBFP instructor out of Troy, NY.

do not work or buy products from nelson bach, formerly based in wilmington, ma and now in andover,…read morema. i was employed at this company for two months. in the second month i achieved the highest sales, single highest sale, and highest overall sales. i performed and outperformed all aspects of the position - meeting, exceeding expectations, and going above and beyond to service clients and contribute to the success of the company. due to restrcitions beyond control, and to meet the needs of clients, one houe of time was spent assembling kits for mailers, part of the position, and part of the requested and needed follow up for the sales process. without access to email, a computer, or printer, invoices were not able to be printed and during this time, to be most efficient and follow up on the promised literature, kits were assembled - which included making color copies of several pieces of selling sheets (part of the requested literature from clients). the kits were in need of printed sales letters, which were not able to be printed due to not being able to log onto a computer, access email, or the sales databases. the clients requested both literature for their stores for their clients, and also "catalogs" of the products, which is the "package / kit" being assembeld along with an insertion order for sending to clients. the plan was to send both kits (per the clients request) and literature for their stores (which would be sent direclty from the warehouse). while compiling these kits, the employee also communicated informaiton to another employee about 2 clients that needed to be confirmed to attend an upcoming seminar. also to be included in the kits were the company change of address letters, as well as a new brochure annoucning the 2008 training seminars. the challenge was all along, how to be able to send out the requested literature and catalogs and information. thinking the employee was making effective use of time when not able to log on to a computer, and finally being able to send out this requested information, the employee was then pulled aside into an office and told by the vp of sales that "this isn't going to work out". the reason, as told by the vp, was that it was not a good "cultural fit" and that they are "like a family" and that it "just wasn't going to work out". the job performance was outstanding. clients purchased products on almost every outgoing phone call. status of every call was logged. status documents were maintained with specific follow up infomration for sending the requested materials. status was also maintained about specific products maintianed by clients, and key feedback. ijn addittion, the employee was told "not a good fit" because of not talking with others in the office, yet the job was to be on the phone, make twenty calls an hour and sell as much product as possible. it was a complete contradiction or conflict of interests, as the eemployee was both working to achieve success for the company, commissions and sales for the employee, increased sales and support for the clients through their requests for support literature, education and training. the bottom line is that the employee outperformed the position and did nothing that warranted dismissal. if there were anything, it would have been a promotion that the employee deserved.