I work for a doctor's office that implements e-prescribing. I have sent the same prescription in…read moretwice for a patient. The patient keeps trying to pick up her medication and is told that it was not called in. The computer tracks the e-prescribing, so we know it was done. Finally, in desperation, we called the pharmacy and were told that we need to re-send it AGAIN. And if it doesn't show up in 10 minutes, that we would need to call back and give the prescription over the phone. She would not just take the prescription over the phone at that time, and she promptly hung up on us. Ironically (or not), the very same pharmacy made one of our 90 y/o patients come in twice, because they pulled the same stunt with her. Tsk, tsk. not very good patient care.

If I could give less stars I would. This pharmacy never has prescriptions ready on time. I can't…read moretell you how many times they've chewed up my day. Example told me the prescription will be absolutely ready by 3 o'clock. I went to the pharmacy. Turns out can anybody guess prescription was not ready then they told me 330 I came back at 4 o'clock. It still was not ready so at this point I've been out for over an hour. They then told me 15 minutes. I waited around for the 15 minutes, went back up in 30 minutes. It still was not ready. This pharmacy is a joke. They cannot even give you adequate times when a prescription may be filled. They can't even approach the appropriate time within an hour of when they tell you the fill will be ready. I will be moving my prescriptions to Walmart. Maybe they can do a better job because this pharmacy clearly is either understaffed and incapable of giving appropriate times.

I can't say enough kind words about the pharmacy staff. They are so friendly and helpful. I only go…read morein once or twice a month but I'm immediately greeted with a smile on a first name basis. That simple personal touch makes a big difference. They even provide free prescription delivery service to all of their customers. This is the only pharmacy I will use for myself and my family.

This is a pleasant surprise. The owners and employees are all wonderful and helpful. For those that…read moregrew up in the valley, here's where you can pickup a few things, play keno, pickup a slush on a warm day AND get Tripoli pizza as long as they did not sell out. Win win all around. They also have prescription delivery.

I really don't like visiting this store for a number of reasons, but I was in the area and needed…read moretwo items so rather than going back to the one in Salem, NH again as I was there yesterday, I went to the Methuen branch. I needed white socks and tshirts. All of these items are locked up in cabinets....REALLY? In Salem, there are rows of these items where I can peruse w/o glass and don't require to contact personnel in order to make a purchase. This is VERY inconvenient and what is wrong with this store? Are people stealing tshirts, socks, underwear and more? I believe that their batteries are also this way too. Finding someone to open the case was not something I wanted to do, so I just drove across the street to TARGET where I could find what I wanted and I could make the purchase on my own - the selection was less, but I was more than happy NOT to have to seek out someone with a key to make a small purchase. (Apparently the clientele between these two stores is very different or perhaps it is just the way that Walmart handles it or treats their customers - I do find it insulting that the store has to lock up things or perhaps it is just sad... :-( ) In looking at he reviews, I see that someone else has commented on items locked up tight and the hassle she had to get to the item of interest: Bad customer service experience I asked for help three times and nobody could get somebody with a key for something small I wanted in the glass cases. They made an announcement to the store and there was still nobody until one woman noticed I was waiting and went across to the store to get a set. I guess this store has a lot of mistrust with people having keys that nobody has one ---- This just stresses the fact that I will continue to visit other Walmarts if that is the store I need for an item and avoid the Methuen store if at all possible. I recall someone telling me about 20 years ago that they refused to go to this store also.

People were not helpful in this location today. They usually have everything you want, but im not…read morehappy with how things went today. They have a good selection, but the customer service is lacking

I'm not surprised this store is closing. They lock the doors 20min before closing time and for the…read morelast year plus, they have had nothing in stock

I just had a conversation with a "gentleman" (not) in the pharmacy on 142 Main St. in Salem NH,…read morethat has left my heart pounding and I'm shaking. I called to ask if they had a medication in stock, and was told that they didn't have it. I asked him if he knew when they might get it in stock and he flipped out on me. Bottom line, he had no idea. When I asked what I should do in place of my meds and he was incredibly rude. He told me it wasn't his problem and I should figure it out myself. I asked his name so that I could call corporate (although I didn't tell him that) and he refused to give it to me saying "You don't need my name!" I asked again and he responded "I said you don't need my name!" I asked again and got the same response and then he hung up on me. I have been using this pharmacy for over 30 years. For a good portion of that time, the pharmacy employees were terrific. Then all of a sudden, they were all transferred to other pharmacies and replaced by rude, inconsiderate, impersonal, arrogant, impudent....you name it, employees. I got off the phone, shaking. I did call corporate and was told by another guy that I wouldn't hear back for three days, "maybe more", but he was sending in a report to them about the incident. He wasn't very personable either, but at least he didn't hang up on me. I have no idea what to do about my medication. I called another Rite Aid in town and was told that they were out of the medication and couldn't find out the availability time because their "system is down since last Friday" which I have heard several different times in the last months. I am at a loss as to what I should do. My insurance only lets me get scripts from Rite Aid. Any suggestions are welcomed.

Always empty shelves and I get it that everyone is having trouble getting stuff now but this has…read morebeen for years since it switched from Rite Aid. The pharmacy team is super nice but it's slow as hell

The pharmacy is always backed up and seems short staffed. This typically means dealing with a super…read morestressed out staff, not the most pleasant experience. I see the frustration on their face, and don't know why management isn't doing anything to change this. They will lose (and likely have already lost) customers and employees. Every time I have come in the past 6 months I have been told to come back or wait one to two hours to fill a prescription. Who has that kind of time? My recommendation to anyone connecting a pharmacy to your health care, pick any other location.

WORST COMPANY EVER…read more CVS Caremark is the greediest, most despicable company out there. They are more than willing to deny coverage for any medication that your doctor prescribes, and shunt you off to an automated system to avoid having to answer for their denials. They will give you a canned response of "ask your doctor to appeal our decision" as if they have a right to get between you and your doctor's assessment of your need for medication. I 1000% despise CVS, and Caremark especially. They need to take the word "Care" out of their name, because care has NOTHING to do with it.

CVS staff at Colony Crossing is top notch. The staff is quick and professional, and when I left a…read morerequest to move an RX from another pharmacy to CVS, they called within 5 minutes and provided a time the rx will be ready. Couldn't be better! I've read recent complaints and all can be resolved by installing/using the CVS app: select notifications to get updates, add allergies to your profile, check prescription status and if it reads 'no refills' either request refills via the app or your provider (if you wait until you request a refill, there will be a delay).

I went in to pick up a photo order on July 27. I decided to check to see if you had power strips…read morethat had UL on them. I was thrilled that they were. Some of the hardware stores didn't have UL on them. The same thing with a couple of retail stores. I mentioned to an associate about it. He was surprised that the hardware stores weren't UL. I also picked up a few other things. I contacted Customer Service and complimented the store. They were thrilled that I found what I needed.

Safety Alert: The CVS on Swan Street Methuen ma has a very large hornet's nest in the tree line…read morealong Adelaide Ave, which is CVS property. The trees are badly overgrown, and the hornets are extremely aggressive--people walking by are being chased and stung. This is dangerous for neighbors, families, children, and anyone passing through. CVS must address this immediately by removing the nest and trimming back the trees. Until then, I'd strongly caution people to avoid walking near that area for their own safety.