Don't book vaccine appointments online for this location! My partner and I have both had our appointments cancelled within minutes of our arrival time, and/or no record of us making an appointment in the system, despite receiving confirmation emails and texts days in advance. The last time, she was able to get in, so all the paperwork again at the counter, and get a shot anyway. This time, they didn't have my information at all, AND they didn't have any shots that weren't "spoken for" even though I showed them my confirmations. Everyone always seems understaffed or rushed in the pharmacy. I won't be back for a shot again. read more

The pharmacy is laughable at best. Andrew and Shirley the pharmacist apparently doesn't know their jobs. I would rather buy my stuff from a street pharmacist that's have to deal with people who don't care about patients and are so open about it. THEY DONT CARE! I was on hold an hour kept the phone call on until I got to the counter and stayed on the line as I made my transition. Still nobody answered that call. This place is ran by people who do not know how any of this works if I could give them - 100000 I would - sad read more

Asked for fourth time to be removed from auto refill Call 800-746-7287 to stop being harassed! Pharmacy already turned off auto refills but they couldn't turn off the automated dialer. read more

Came here after a visit to urgent care and this was one of the few pharmacies open 24/7. I didn't know how long I'd be at urgent care so I chose this place and they accept my insurance which is a plus. So, this place seemed dead for a Friday night which surprised me. I got prompt service since I was the only one there at the time. Only problem was at first they couldn't find my prescription until the Pharmacist checked the voicemail and confirmed it was electronically sent. With that being said, my script was ready in about 10 minutes, helps when a Dr. calls or electronically sends. I had an overall great experience, I wish I could remember the techs name that waited on me, he was helpful and had a great attitude. I read the other reviews that aren't so great, idk how this place is any other time but, I must have came on a good night. I'm just sharing my experience that I had here. read more

This location was great when it was 24 hours. My girlfriend and I,(like many people) work 3rd shift and can only come by after 10pm. When I asked why the hours changed I was told that they can't keep their 3rd shift staffed. It's pretty simple. Pay people a living wage,(not a luxury wage. A living wage) stay open longer, make more money. read more

Not bad CVS. I finally made it into this CVS over the weekend. Having a 24 hour pharmacy is handy... especially when your trip to the ER turns into a 6 hour trip that allows the majority of pharmacies to close before you can fill your prescription. This might be the largest CVS I've been in. They also have a wine aisle front and center when you enter. It seems like a larger selection than usual for a pharmacy. I find it funny. Can't get a prescription to cure your pain? Have a bottle of wine instead. I went to fill my prescription around 8:30 the night I went in. I didn't have much of a wait at all. It took all of 10 minutes to go in, wait, pay, and then leave. You could point out that it was the evening, but there were quite a few people in there filling prescriptions, buying other things, and using the drive-thru. When meds are needed, I'll likely use this CVS from now on instead of the one on Poplar Level. read more

Understaffed and don't answer the phone. Now they are making errors putting in doctor orders costing me more money. This is the worst pharmacy. I'm switching. read more

This review is based on my most recent visit, which was for a flu shot. Having to get one for family reasons but not happy about it in the least, my husband and I arrived on a Saturday night hoping for the best. While not too crowded, the two behind the counter were quite animated--especially when they had issues with finding a way for my insurance to cover the cost. (FYI it was just supposed to be rung through medical, not prescriptions, however they dealt with one dept at the insurance company saying it should be another...who else has had this happen? Everyone? Well, they really got into it with the insurance company which I found entertaining). Eventually they found a code to use that wouldn't charge it. So, having been demanded to get this shot, I wanted photo documentation. The person who administered the shot and heard the whole backstory saw no problem with his picture being taken with the needle. Applause for him going along with my family dilemma. I regularly get allergy shots, so know what it should/shouldn't feel like. He did a great job, and other than the insurance delay, we were off for the rest of our weekend. I know I've waited for Rx in long lines here, but have to give this experience a solid 4 stars. read more

Lousy customer service; incompetent, rude staff; worthless automated phone and text system; they try to sell you medicines you no longer take, text you every day to pick something up but don't tell you what it is. It's impossible to verify anything with a human and get things clarified and scheduled accurately. And they don't even apologize for giving you the wrong dose of a controlled substance. I'm over it. They suck. read more

My 1 star is directed at the corporate level. Only one Pharmacist staffed this 24 hour location. Only drive through open. The pharmacist apologized and got the medication ordered from my trip to the er as quickly as possible. Shame on you CVS corporate for under bidding contracts without proper staffing. read more

I'll not do business with ANY CVS Pharmacy after dealing with their direct mail insurance presroption program. Our group changed. We got cancelled. None of my family got any of their prescribed maintenance meds. Noone notified. They essentially hijack your refills and you're on your own when you get termed ( as they no longer exist at a physical pharmacy). Zero help / empathy / courtesy on the phone. read more

Need a prescription fast? Want to use the drive-thru? Don't bother with this place. The pharmacy staff apparently thinks taking out trash is more important than customer service. read more

I have never given a 1-star after a single bad experience but I'll make an exceptional this time. I delivered a new prescription for a 5 ml eye drop to this CVS at 3:30 pm. I confirmed that the GoodRx coupon for approx $20 would be honored. I was told it would be ready in 20-30 minutes and I would be texted. After an hour, no word. We called and were told they were "working on it" as we spoke. We were meeting folks for dinner and we confirmed we could pick it up at 9pm. Returned at 9 and it was ready - 10 ml ("we're out of the 5ml") and the coupon was not good so now the cost was $67. I asked why they hadn't let us know when we called, or called once they found out. No explanation. No offer to call another store, ( I had to ask them to do it and they said other stores might not have it either) although by that time it was too late on a rainy night to drive and wait again. Will NEVER use this store again! read more

I give it a 3 because the Associates are all five stars! The stocking (or lack thereof), pricing and management are pathetic.

Worst pharmacy experience ever! I will NEVER come back. First, I called to have my prescriptions transferred from Walgreens because my insurance changed and no longer covered Walgreens. A girl picked up the phone , didn't know the answer, put me on hold and never got back with me. After 15 minutes of holding, I hung up. I was sick as a dog and needed my medicine so I just started driving up there. I got there, went up to the drop off counter, there was no one else in line. There was a tech at the counter on the computer and I stood there for 3 or 4 minutes and she never acknowledged me. Since she was completely ignoring me, I walked over to the pick up area. No one else was in line. I told them I needed my prescriptions transferred from Walgreens and they said it would be 30 to 45 min. I said ok. I told them I called earlier and no one ever got back with me and left me on hold. The same tech on the computer who ignored me said to her coworker "That was me." She never apologized to me or even addressed me directly. I come back in 30 minutes and the pharmacist forgot to call Walgreens and get my prescription. So I had to wait again. After he called Walgreens they got it for me pretty fast. The girl who ignored me checked me out. She was was rude and had no customer service abilities. I didn't fill all the prescriptions that the dr ordered because I thought I had some at home from the last time I had bronchitis. I got home and realized I didn't have any. I was too sick to go back out so I sent my husband to get the other two medications. He went through the drive thru and they told him that the prescription wasn't transferred but he could just come in and get it without a prescription because it was just Pseudoephed. When he went in they now said he had to have a prescription there but nowhere else. Why did they tell him at the drive thru to come in that he didn't have a prescription?!? Total incompetence. He said "Well, can you call Walgreens and get it?" They rudely said yes but that he had to go to the back of the line and wait. At this point he was so frustrated that he walked out and went back to Walgreens and bought my prescriptions at full price since my insurance only covers CVS. Their incompetence made us drive all over town, get in and out of the car and cost us double the money because we purchased from another pharmacy that did not take my insurance. They treated us so terribly and I feel so angry and upset. I've wasted most of my day dealing with them over a few simple prescriptions. I I was so sick and just needed some medicine. Horrible. Horrible. read more