I came here for my second Covid Vaccine. Everyone that checked in for a Vaccine was instructed to line up in the aisle next to the dish detergent until called to the Technician for their vaccine. So while I was on line for a Vaccine some us debated which is the most effective dish detergent? The winner by consensus was: DAWN Platinum. That's what I always buy! I asked 2 women and 2 men on line why they chose DAWN Platinum? Woman One: "Because I am a Platinum Blonde and my husband loves it!" Man One: "My wife prefers Platinum over Gold." Woman Two: "When they add Platinum to the formula--that's what cuts the grease." Man Two: "Because my wife is named DAWN and she is a Platinum Blonde!" (You have to live in Newport Beach to understand this.) This is a smaller CVS--it's tight in this store--older build-out. Fantastic, private area of Newport, next to Ralphs. Back-bay trail is close by and so is Balboa Island. I did not have any side effects from the second (or the first) Pfizer Vaccine so I hope they did not inject water or air? Parking is free, large and easy. read more

Confrontational front check out lady and I had my 4 year old daughter so she was actually scared. Opt for self check out so you don't have to deal with the delinquency. I called to talk to the manager and he could care less. read more

Worst CVS ever. I've been waiting 3 weeks for a prescription. Just for them to extend it by another 3 weeks the day before it's available for pickup. read more

Made and appointment online to get my shingles vaccine shot done. Arrived a few mins early and checked in at the pharmacy counter. They called my name right on time and the pharmacist got me vaccinated quickly and painlessly. 5 mins late got an email from CVS with my vaccination record updated. 5 stars all around. read more

I went to pick up my refill medication. All were ready except one. I told the pharmacist i was flying to New York and needed all my medicines. He said he would contact my insurance and asked me to wait. After about ten minutes, the assistant gave me a 100-count supply and charged me $27.22. When i asked why i had to pay despite having two insurances, i was told the medication was not covered. Later, my insurance explained the charges was because the refill was one week early. The pharmacy should have clearly explained this, offered only a few days supply until the refill date, and been honest about the cost. this situation caused unnecessary financial stress and feels unfair to costumers on a limited budget. Because of this experience, i do not trust this pharmacy and feel costumers with limited budget are being treated unfairly. read more

We picked up a prescription a week ago yet you keep calling saying pick ii up. Your AI robot does not understand a birthdate and you do not answer the phone asking for a human. What good it CVS???? read more

Very poor customer service. Poor communications. Assembly line healthcare. Phone AI doesn't work.

5 stars for the pharmacy team! But 1.25 stars for the checkout staff. This represents the 1 of 4 employees that were actually helpful today. I knew was left my phone in the bathroom, so I politely asked a staff member to retrieve it. He snapped back that they didn't have it, without bothering to check. I asked if he would check with the rest of the team. I also requested that he look in the back. He reluctantly asked the two staff members within earshot, who also rudely refuted having it, and all 3 refused to act on checking the back. While searching again, I stumbled upon a 4th employee, who I asked about the phone. He immediately said, "allow me to get it for you." So, where was it? Locked up in the back. Needless to say, this store could improve upon willingness to help their customers and internal communication. I am appreciative of the 1/4 helpful employees that didn't waste my time today. read more

AOK Location. The shop is on the smaller side. It can get pretty crowded. They carry the basics and you can get in and out pretty quick. Customer Service is AOK. Parking is relatively easy. It seems we stop by here often enough. The highlight is that the cashiers move you super quick and even if there is a line, I have never really waited. read more

CVS Pharmacy - cars parked in front of a pharmacy - Drugstores Near Me - Newport Beach, California

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So rude. Was looking for shoes for my son Lady followed me, staring at me wouldn't let shop. Made me feel very uncomfortable! Curly sandy blond hair. Worker made me feel uncomfortable read more

Another pharmacy stop while in Newport Beach. A different day though... lol. CVS is the main pharmacy chain I use and like all CVS pharmacies this one was well stocked and carried a bit of everything. Plus you can't beat the money back coupons you'll find on the mile long receipt! read more

I don't leave bad reviews but this was beyond bad! A few days ago I asked them to hold one prescription because I wanted to check with my doctors. Returned today and waited in line then was sent to another line. Waited for young woman to be ready to serve this line( she had some sorting to do) ... she wasn't sure and had to get another pharmacist to approve...still more sorting...finally they were going to fill it but they only had one months worth not three months worth.so one months was fine. Now 30 minutes and I'm waiting. They call my name. I go back to the window. Same person is now on the phone for a very lengthy phone call. I stood and waited quietly. When she got off, it was if she didn't know me and told me to go to yet another line. I go and wait, then that person decides she wants to show me a shortcut and has me get out my phone and shows me to put in my inforto pull up a code...another 10 minutes...I wanted to say I'm well into an hour here, but I didn't, now she scans my code and goes to look for the prescription and it disappeared...they could not find it. Now 5 people are looking for it.... Another hunt and it's now 11:30 and time for lunch. They tell me to go home and they will figure it out later. An hour plus at CVS and no prescription. worst pharmacy experience ever read more

The pharmacy customer service at this location is terrible. I needed a medication consult for a new prescription so I went into this location after checking the CVS website to make sure they offered this service. Upon arrival, there were 3 pharmacists on duty. They told me they couldn't do the consult because their "software was down" and they didn't know when it would be up again. Jenny and her team to tell me to go to Walgreens or another retailer. I told them the website said they offered the service but they just mumbled the system is down. I happen to be in CDM later that day and stopped by another CVS location and the pharmacist said she was happy to do it. She also seemed confused and surprised why East Bluff didn't help me. I decided to complain via the CVS website. If they were blowing me off I can imagine I'm not the only customer being treated this way. My first complaint went unaddressed even though I asked for a call back. It wasn't until my second complaint that Jenny called me. She called me at 7:45AM, 8:08a and 9:43a all in the SAME DAY. I am at work I can't answer. Don't call a customer that early and don't bombard them with 3 calls within the span of 3 hours!! Im guessing she's calling me because it was likely escalated to her boss. The team at this location is rude and unprofessional. Is this how you treat customers? This why this location has such poor reviews. I'll be taking my business elsewhere where I am valued. read more

This is for the CVS on Eastbluff. Usually I don't have more problems than average, that means, the service is uneven and the stock is lacking. The pharmacy staff is usually helpful. But last time I was treated like a moron by the cashier and the woman at the prescriptions counter was new and could not figure how to add items to the purchase. Moreover the machine that spits out coupons was out of paper. The manager needs to do better. read more

Very friendly and efficient. Very easy to get the Covid and flu shots. Minimum wait time.

Very friendly and helpful staff at the pharmacy. I had a prescription cream which came out with a $175 copay with my insurance. The pharmacy staff was so helpful and without even me asking for it, went back to the computer and searched for me and was able to locate a coupon and applied it, making my copay $0 (yes that's right $175 copay went down to $0!!!) That's great customer service and going the extra mile for your customers and I really appreciate it. BTW the wait time here is also guite short compared with other pharmacies. read more

CVS Pharmacy - Store front. Parking can be tight at times. - Drugstores Near Me - Newport Beach, California

If I could give -10 stars, I would. Cannot believe how bad the service is here. Photo center was a joke. Attendants were so rude. I'm flabbergasted this store is still in business. read more

If I could I would give this Pharmacy 0 stars. The store is perfectly fine, but the pharmacy inside has done nothing but mess up my order and waste countless hours of my time. Every time I come to pick up a prescription, it's not ready. And when it is ready, it's the wrong one. And when they FINALLY get it right, they don't get my insurance information correctly and charge me the wrong amount. For anyone who lives in the area, I implore you to find literally anywhere else when getting your prescription. I will NEVER go back read more

Pharmacy technician Gloria was helpful with me. She helped me get my meds to help with pain as I awaited the rest from my PCP to help with my blood transfusion. I was in tears and she was comforting as this whole situation is new to me. Thank you. Everyone is helpful and knows but Gloria went the extra mile read more

This has to be the most disorganized pharmacy out there, always get meds mixed up. Not to mention how utterly rude and disrespectful they are every time I've come here. Will definitely not be going back here.. Yelp doesn't give the option for Zero stars..this feature should be added.. read more

The pharmacy does not answer the phone. Very unprofessional. Would give them zero stars if possible.

This is my store! Michael the manager is amazing. Kirsten the makeup lady is so helpful. The pharmacy techs are second to none. WiFi and phone reception is non existent so make sure you open your CVS app outside. The store is always in perfect condition and everything is easy to find. They do run out of vitamins a lot but they honor 50% off if it is a buy one get one free and they are sold out. I have been going here regularly for over a year and absolutely love my local CVS store! read more

Please be aware of their new "CARE PASS". I strongly advise informing any ELDERLY that you know who uses CVS... DO NOT SIGN UP for this "care pass". They may not have the patience, follow through or tech knowledge required to cancel this membership. I was simply asked if I would like a $10 coupon added to my account (who wouldn't right?) I was asked to slide my card, I didn't think anything of it because I was picking up a prescription. I later received an email stating that I would have recurring charges for $10 every month and would be provided a five dollar coupon. Why would anyone pay $10 a month for a five dollar coupon?! Trying to cancel was extremely frustrating to say the least. I am in my late 30s and very tech savvy. Each time I tried to go on the website to cancel my "care pass" subscription I received an error and was told to try again later. After trying for three weeks I finally called customer service where it took an additional 30 minutes and they had to confirm the cancellation request with my husband because we use his email. He was not in the store when the clerk signed me up, why did he need to be on the phone to confirm the cancellation? While I understand it's only $10 a month my concern is that someone on a fixed income may be misled the way I was and not truly understand what they're signing up for and it's very hard to cancel. read more

Eligible Veterans, Do Not Pay a Copayment at time of visit!!! The entire CVS chain is under contract but this lady told me they don't participate and for me to go to RiteAid!!! This was a total slap in the face to me! I served my country for 13 years and still support my Veterans and this facility does not and won't support our Veteran's in Need! I hope CVS resends her contract and I can tell you I will never use this pharmacy again and I hope my Fellow Veterans snd their Families will also go melsewhere!!! read more

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Literally every time I come here they have fu*%#d up my prescription. I have lived near this god awful place for a year and it's the only convenient pharmacy for my insurance, but Every. Single. Time I have come here they either overcharged me, or used an expired insurance policy that I haven't used in 4 years and gave me the wrong rate, deleted my info, or didn't get started on filling a prescription sent over 3 days before.... Today they told me that I didn't have a prescription ready or available for refill - when I literally have an email telling me it's ready for pickup. Last time I came they called me asking if I was coming to pick up, I said yes I will be there tomorrow by 2. Came the next day by 1pm and they tell me they put it back because I took too long to pick it up. Can someone who works here just be in charge?? Clearly they need direction. And leadership. Like, I get that retail sucks, but when people depend on you for life saving medicines, it would be overwhelmingly wonderful if ANYONE could be bothered to have some semblance of a clue as to how to do the damn job. Also, P.S. don't blame this on the pandemic... y'all were screwing up prescriptions in 2 different cities for 2 years before I found my way to this garbage location. AWFUL. CVS IS GARBAGE!!! read more

Very disinterested in providing any customer service, rude and disrespectful, they are like robots with no ability to think independently. Come to think of it robots would be better, at least they would not be rude read more

I love Jenny Tran she always helps me.. I've been sick for awhile and Anthony as well

A customer service person was so so nice and helpful to get what I needed (a non-US passport photo), despite the busy environment. I didn't catch his name, but I hope this person gets a raise! read more

It seems as if those who like this place are talking about the store or over-the-counter meds. Fine. The store is a typical CVS and the customer service in the store is great. BUT AVOID THE PHARMACY - which is the main reason for all CVS's to exist. This pharmacy repeatedly screws up. The people who answer the phone treat you like an inconvenience. So do the pharmacists. (Don't you just love a pharmacy who disobeys your doctor's rx order?) Countless times I have arranged a pickup for an hour or two from when when I call. Last time, I showed up 6 hours after that and was told I had to wait because they still hadn't filled it. That was the last straw and I made my ire known to those behind the counter, loudly voicing my annoyance. read more

I am appalled that CVS allowed 3 separate people to walk into the store without masks. Two went to the pharmacy and picked up meds. I called and spoke to Mike the manager and the best he said he could do was ask them to put a mask on. Why is anyone allowed into the store without a mask when high risk individuals need their medication and have no choice but risk their lives for that medication. This is a pharmacy and there must be better policies to protect everyone. There is no excuse for this what so ever. CVS must do better. read more

The pharmacy staff has been incredibly helpful helping my family with multiple insurance issues...they have spent hours being patient and working with me, insurance companies, and finding the cheapest way to bill me for medications, saving thousands of dollars! read more

Clearly, the nicest staff at this pharmacy! I just left "the pharmacy from hell" which included a form of discrimination just because of the medication I have to take. I'm only speaking of the pharmacists at Rite Aid San Miguel. There is only one male (initial "S") that is non judgemental. The entire staff at CVS East Bluff are ALL SO NICE! Sharing stories with friends, many people agreed and left RiteAid. Yesterday, a receptionist at a doctor's office agreed with me when I told her I've switched pharmacies. read more

I have been here multiple times and have seen customers not wearing masks or wearing them wrong (nose exposed or sometimes even mouth exposed) and none of the CVS workers ask them to put on masks. I know it sucks to ask them to do so but please do so to protect the rest of us! I am always debating saying something or just getting out of there as fast as I can. I have opted for the latter for now because I do not want to be engaged in a lengthy mask debate with somebody not wearing a mask. But please CVS - do more to protect your law-abiding customers. AND WEAR A MASK PEOPLE. BELIEVE SCIENCE. read more

This CVS is located in Eastbluff. The ceiling isn't that high. I went in to check out the Easter clearance. There was some available so I got some discount candy. There was only one cashier and he was a little busy but it was fine since he summoned another. When I entered the restroom it sounded like there was a dragon in it. It was clean otherwise, but it's not one of those restrooms that I'd want to sit in for hours if I'm constipated. There's a Pokémon GO gym outside. read more

Horrible, unbelievably rude, Condescending ,Cold,and just a ugly person on the inside . Jenny Tran is so horrible. Try to act like a human, and not treat people like they are drug addicts! You were so rude I called the board of Pharmacist and put in a complaint, not only I'm missing medication when I count, yes I have to count now because it went from 2 missing to now 7 and a half missing. Unbelievable, Iam a Lupus patient,and broke my L4 L5 in gymnastics ,with degenerative disc disease and about 4 other things wrong on my lower back, so I hope your enjoying my medication. I will no longer go back , once my script is filled , and trust me I will be counting them in front of you on the counter. One time is an accident 2 times coincidence 3rd Enimy action. Shame on you! read more

why are cvs pharmacies so terrible. I had to sue the one in San Clemente. the pharmacy board had to sanction them. te one at east less is rude and awful. charging me for my prescription then telling me they made a mistake and I have to come in for a refund. they send refill request electronically without telling you and the doctors office only uses faxes and then they delay the refill. how this place atays in business is beyond me. it's not rocket science to refill prescription properly and be pleasant at the same time. dumb and rude not a good combination read more

So the pharmacist overslept and didn't get to work on time but the pharmacy couldn't allow customers to pick up medications already filled?

bait and switch pricing tactic. Horrible pharmacy service. I called twice to confirm they had my prescription drug in stock and the price. When I went to pick it up the price was $50 higher and they said it was due to a different manufacturer of same drug. But no courtesy phone call to let me know before I drove 30 miles from another CVS store. No apologies given for their mess up. Will never shop at any CVS again. read more

Of all the CVS locations I have visited, this is an amazing store. Why? The team members greeted me and the manager asked if I needed help finding something. First rate customer service!!! Bob and Adriana made my check-out experience a breeze - with a smile through the plexiglass. They recently added a self-service check-out which is super easy to use. Thank you to all of the employees and the manager, as this location is super clean and organized! read more

Absolutly horrific service from the pharmacy. They always take forever and are extremely rude. The store itself is Also always out of things and never has anything fully stocked. The worst CVS I've ever been to and it's not even close. read more