This pharmacy is usually ok to great when we refill here but today was such a fail. My husband was…read moreout of town and needed his script but I knew we had refilled recently. I called to see if we were due for a refill the tech got his info and said it will be fine, yes. I called the pharmacy where my husband was and they advised they can't fill it. It was too early. Do better people depend on you!

Whoever decided to hire Austin as the pharmacist here deserves a raise! This guy was so helpful and…read morepatient. He not only fulfilled my order but also made sure I knew how to use it. When my insurance didn't cover said prescription, he went ahead pushed it through GoodRX. He just seemed really interested in helping me today. Thank you, Austin!

Prior to my eye Dr. prescribing a medication through Willowbrook Pharmacy, I had not heard of the…read morebusiness. I have had many good experiences with Willowbrook. They filled the prescription quickly, delivered it to my door and did so in a timely fashion. When it was time to refill, my insurance allowed a different price. Of course, it was higher. Willowbrook called and discussed with me the best way to dispense the medication so that I could work the cost into my budget. My most recent interaction with Willowbrook was this week. I ran out of medication. I thought I had another month, I did not. Symantha spoke with me about the current cost of the medication. She explained that a number of medications have gone up in cost and she would help me find the best way to dispense the medication. I have mail-in service through my insurance and usually find it the most reasonable. Symantha understood and said she would work with my insurance company and see if they could match my insurance price. If not, she understood and went through all the types of medications available, generic or not. She also explained how the generic was usually prescribed. After talking with her, I decided that I did not want the generic and went on to call the physician for a new prescription. I got a text this morning to call Willowbrook. Sumantha had text and asked for a call back, she was still working on the prescription, wondering if I needed any help with obtaining the prescription and quoted me the current price. It was higher than my mail-in price and she was willing to work with me, but the difference was sizeable. I have trained customer service representatives in the past. Believe me, Symantha is the most caring, informative and responsive representative I have dealt with recently. She went out of her way to explain various things, called back on her own with willingness to help. She has a pleasant voice and a caring personality. Even though I could not use Willowbrook this time, she understood and explained if I had any questions about any future prescriptions to feel free to call. They could be of help.

This pharmacy has issues with certain types of discount programs…read more My company auto-enrolled me into CVS Caremark. Willowbrook could not process prescriptions after this was added to my plan. Aetna and CVS turned this off without an issue... all seemed odd to me ... especially this pharmacies response that it was an issue with insurance and not their ability to work with this program. Willowbrook still couldn't resolve issue after I turned this option off and asked I pay for refill over phone instead of through app because my son was "too close to line" on Ipledge, "so she doesn't get pregnant." Said the woman on the phone. I'm not a doctor but I am pretty sure what they meant was they couldn't figure something out and this was better than "Sorry we don't know how to do that."... in their opinion. Up until this point I was okay with frequent calls about filling because they were nice and I could always use secure payment through app. Hopefully they will continue to improve and compete with other pharmacies. I would strongly suggest just being honest with customers. It goes a long way. Don't put failures of company on the customer.

Nice location as far as Walmarts go. Lines don't back up. Employees are at their posts. Aisles are…read morestocked and clear of boxes, etc.

Still a loyal patient…read more The pharmacy is now in the front half of the store, close to the garden center. If you are getting a vaccine, they now have a private room.

My prescriptions were ready. Very nice girl that checked me out. Best overall .My questions were…read moreaddressed.

The pharmacists, Brian Janey, Sarah are great and the techs too. Go out of their way to helpread more

Absolutely the best customer service. I had two prescriptions to transfer and they handled it…read morewithin one hour. I didn't even ask for rush or same day service. It was so AWESOME!! I went and picked up said meds and I was told the cash price was cheaper than my insurance on one of them so it was ran at lower price WOW. BEST PHARMACY ever. And they have the coolest random items to buy. Butterscotch lifesavers--yep yummy

My first prescription, they called to make sure I understood pricing before they compounded it. I…read moreappreciated that, as it was expensive out of pocket. However, I didn't understand I was to pick up TWO items, so when I asked about it being topical, they said "no". My practitioner wasn't happy at my follow up appt 3 months later. When I went back again, I got both, but took a couple days to fill. I have gone in looking for specific items (homeopathic) and if it isn't in stock, they have referred me to other stores that may have it. I appreciate that level of service- and so, I do recommend them. They do have a good selection of medical supplies, and they are the closest compounding pharmacy. Worth it to stop in. We also found the perfect birthday card for Grandpa there!

I've used this pharmacy in Sheridan off and on for quite awhile now....they are so attentive to…read moreany questions anytime you need them...I will be a customer for the foreseeable future and recommend them to anyone........Btw their delivery service is excellent ....

Great service! They go above and beyond for customer service. I was a customer for years at CVS…read morebut can't handle the rudeness of their employees in the pharmacy. They look right at you and don't even acknowledge you or even mention they will be with you in a moment. Thank God for Ella Pharmacy!!!!

Highly recommended. I had a prescription I needed to be filled quickly for a cat. I called, talked…read moreto a person who said they'd do what they can to expedite things - and the prescription was ready for pickup in less than two hours! For comparison, I had to use an online pharmacy last month - they charged me $10 for shipping and it took two weeks to receive the same medication. Go with this small, courteous, family owned business!

Over three weeks to get prescriptions. Every time I call I get inaccurate or ignorant assistance…read more They don't apologize for their delay. They just give excuses. Never going to them again.

Everyone is so friendly, fast, and professional. They give top service and save me so much time and…read moreeffort and there is very little wait time and no lines. I have only ever had extremely positive experiences here and it is well worth the drive. I wish every pharmacy could be this fantastic.

Owner is unprofessional and hostile. I placed an order for testosterone and called back before it…read morewas filled to request an adjustment. Staff said it was against policy even though the order hadn't been processed yet. I decided not to pick it up and went elsewhere. The owner called me a MONTH later, screaming about paperwork and repeatedly calling back when I explained I had reversed the charge since I never received the product. Completely unhinged behavior. If you have any issues with an order, expect aggressive phone calls and zero flexibility. Would not recommend. UDPATE: After posting this review the owner texted me this claiming defamation and threatening legal action. This is exactly why review platforms exist to warn others about unprofessional business practices and intimidation tactics. I stand by every word and she is blocked!!!!! This makes since why she doesn't have any reviews after 39 years. She has intimidated others! She also sent me this text on 2/23/26. This lady is totally unhinged! _____________________________________________________________ Jamie - this is Tina James owner of Meridian North Pharmacy. I was notified of your review. Ive owned the pharmacy for 39 years so I think it would be difficult to stay in business if I exhibited the behavior you describe. Most of what you put in there is not true. I've talked with my attorney this morning and he explained the difference between defamation and "an opinion given in a review ". When you called Discover to dispute your claim - AFTER I had already left you three messages trying to find a resolution - I had to document the situation and send it to Discover. The formal response is at the pharmacy but I will send you the rough copy of what my response was. I also have employees to back up my side of the messages that I left for you - no screaming was involved - ever. Maybe you heard frustration because I was truly trying to come up with a plan to help and you wanted no part of a conversation. Also - remember that you also hung up on me when we did touch base about the charge back. The easiest solution is to just remove your comments. IF you'd like to modify them to an opinion instead of defamation... your choice but I will register with Yelp and counter the opinion with details. I'm putting this in a text so there is no miscommunication and you have my phone number if needed . My attorney asked why this was posted 2/19/26 when the situation took place 6/16/25 and I don't know the answer to that. I will forward the information that I have so you can decide what you'd like to do. As an FYI... in 39 years of business - I've only had two charge backs - both reversed.