pharmacy employees are rude and disrespectful . they messed up and then tried to lecture me - taking my business elsewhere.

AVOID AT ALL COSTS!!!!! I have needed to use this pharmacy for years due to location but I literally ALWAYS have a nasty experience getting my medicine. These people are extremely rude, hang up the phone on you mid call, and never fill prescriptions on time. PRESCRIPTIONS SHOULD BE AVAILABLE WHEN THEY ARE SUPPOSED TO, or, they need to redirect you to somewhere in stock! This CVS *never* does it right. I wish I could give zero stars. The people in the pharmacy are unprofessional, nasty, and have zero customer service skills (or basic politeness/human decency!!!) read more

We were waiting two minutes before the drive thru opened and the lady at the window started screaming for us to leave because we were making the drive threw alarm beep she was crazy read more

Moved into Billerica 3 yrs ago and have been using this pharmacy since day one. They are extremely over worked, but are efficient, helpful and courteous. I get all mine and my mothers prescriptions filled here and have never had a problem. When they do not have something in stock (which is VERY RARELY) they help me to find the next nearest location. read more

Typical CVS. The interior is a bit run down. The picture kiosks have had something wrong with them for over a year. Prices, as usual, are pricey. I like the new drive-through window for picking up my prescriptions. I like the convenience. And I love the extra bucks. read more

See all

I change my pharmacy to cvs they were so helpful with the change over and get new prescription form MY DR. AND HAVE MY PILL THERE ON TIME great job to all and notify me when my pills are ready read more

At pharmacy to get flu shot right when they opened. Nobody else in the store and I'm told I have to wait 30 minutes to get a flu shot! Really?!?! I said why there is nobody else here...response is....wait for it....we have other things to do! Wow! Okay then! The worst! read more

There was a young male cashier that checked me out the other night, he was such an amazing cashier!! But today, I went to shop their again, it was an older male and older woman who was giving me such a hard time about using coupons! I've never had any issues with using a manufacturer coupons with a printed red box cvs coupons together! The older woman said, I Can not use manufacturer coupons with a store coupon?!! And that CVS policy had changed?!!! I've never heard that before when I did all my transactions just fine everywhere else's! So I went home to read the cvs coupons policy and there was nowhere in the policy where it stated that I can't stack both coupons! This woman is making up her own store policy as it goes! I will never shop here ever again! This is why this CVS is always stock because nobody is willing to spend their money there!! Very Rude people!! read more

I have never had a problem with this CVS. they have always treated me good. never have to wait very long. All of the employees including cashiers have all been very helpful and very nice. they are well stocked and have pretty much anything you might be looking for. I have been going to this CVS for 8 years now and i am very happy with them. read more

Katherine at the drive through tonight was so helpful and so patient. We will fill all our prescriptions here going forward.

Terrible staff- young lady with a small mole in her face is extremely rude. She made fun of my name as she was talking to the insurance office in regards to my eligibility. I have been to several CVS and so far this one is the worst. read more

I enjoy how convenient CVS can be as a store. The pharmacy always (as in nearly twice a month) messes up my prescriptions though. Almost all pharmacy techs are rude and impatient with the exception of 2 or 3. The front register staff usually have a lack of common sense, but are always very polite. If they weren't less than a half mile from my house I would go elsewhere for my pharmacy needs. I've never once seen a shelf item out of stock, that's a huge plus. Not-so fun fact: The store manager swung the photo tech door open and carelessly hit my fiancée pretty hard (by accident) once. I had to mention it to him because even though he saw it happen, he tried to ignore the fact that he did it. He actually ended up getting upset with me instead of apologizing. That didn't go over well. Over all, I give this place a 60. Just passing and not going above or beyond for anything. read more

If I could give 0 stars I would. Normally I avoid CVS pharmacy at all costs but my regular pharmacy did not have my prescription medication in stock so they transferred it over to CVS since I was in pain and needed it immediately. Drove over to pick it up at CVS and was told very rudely by a young "lady" with a mole on her face "We don't have it! You need to call" When they literally just hung up the phone with my pharmacy to confirm the medication was in stock. Sat there in pain for over 30 minutes to get 10 pills put in a bottle all the while listening to them talk about whose child is sick, who requests too many weekends off and who is leaving at 5pm. I am quite certain they extended the wait time on purpose because they were not very busy. Unprofessional to say the least, including the pharmacist! Find yourself a new pharmacy if you can. read more

Service is terrible. When I go to pick up my prescription (RX), I wait for them to finish their personal conversations. No one is ever in a hurry to wait on people. I opted out of text messaging because 1) I never signed up for it and 2) I found the texts reminding me that it was almost time to order a refill annoying. The texts stopped but then the auto phone calls started. I asked them 10x at the pharmacy to make the calls stop and they promised they would but the calls never stopped. I called the 2 phone numbers they provided to make the calls stop and they continued. One day I went to pick up my 30 day RX and they filled it for 90 days without asking me. I told them I only wanted 30 days because I didn't think I'd be on the medication much longer. They promised to make a note so it would never happen again. The next 6 times I went to pick up the RX, it was refilled with a 90 day supply again I'd have to go through the whole conversation again. They'd promise to write a note so I told them the last person promised that and when they looked, yes there was a note but the pharmacist filled it for 90 days anyway. When I asked for the number or department to file a formal complaint, they gave it to me. After my call, all phone calls, texts, and 90 day refills stopped. As other reviewers have said, if there was another pharmacy within 5 miles of my house, I'd be shopping there. read more

Rachel at the pharmacy is a very rude young woman. She should not be conversing with customers

Sales Associate Jocelyn at this location deserves 10stars instead! She's kind, helpful, knowledgeable in cosmetics dept. Goes out of her way to help out. She's super nice girl. She has to b recognized nd appreciated by her management. In other words she's an asset to d company. Thank u Jocelyn! Way to go honey! read more

They were fully stocked with what I personally needed for some back to school shopping. Even the cashier was nice enough to scan my extra CVS coupons. It's exactly what you would expect. Clean, convenient, cost effective. read more

This is the worst CVS. They never have enough staff working.I was shopping there the other day. Just needed a few things. Well as Usually when I go to the register the line was 6 people deep. They open another line but still a very slow check out. Pharmacy is not much better! Very slow helping you with your prescription. They always seem over whelm and grumpy there. I only go here because it's 2 miles from my house and convenient location. I also would have to go 4 miles up the road where different store where there's lots of traffic. So I just took it out. If you are in a hurry to not go to the CVS! read more

The pharmacists are knowledgable when I have questions. Most of the pharmacy techs are friendly and very helpful. There are two young pharmacy techs that have been rude, unhelpful and have given incorrect information. This is too bad as the rest of the pharmacy staff are so professional and good at what they do. read more

This review is about the Pharmacy only. I usually do not get perscriptions filled here but my regular place was out of my son's medication and I needed to refill that day. My reg. place said that all CVS Pharm. had to do was call them for the perscription and they could fill it. Enter Bearded Pharm Tech. So passive-aggressive and possibly having a bad day? Not my problem, yet he made sure it was. First told me my insurance wasn't valid. What?!? me Scrambling wondering what happened, feeling panicked.. next second he's like oh it's fine I just entered this other number that usually works. Okay......next I give him the number to reg. pharm. (in a Dr.s office nearby) gives me hard time about not having "direct number to pharmacist" Can't fill the script because of this he says, I offer some suggestions on how their Pharmacist can get through to mine. ( like they don't ever do this and I'm asking alot) Then he asks if I called ahead to check to see if they had the medication in stock? Who does this? Is this CVS protocol? No I said and he then starts rummaging though the shelves and yelling out the name of my son's meds and "is that right"? Hipaa Violation much? So I then ask why is he doing this to me? and he gets all "What? you're the one who asked me. When do you want the perscription?" At that point I stated "Now, right now so I can get out of here" Whiney Beard says in an hour, is that okay in an hour. Not helpful, so I spied the manager at that end of the store and I try to relate what this Tech is doing and how he's treating me and the Manager (whom reeks like smoke) couldn't be bothered with me, I swear he actually rolled his eyes at me when he said, He's usually a really nice guy, What's you're problem?" I got out of there running let me tell you and after I picked up my kids from school went back. I was so happy to have my two large teenage sons with me. Mr. Beard was there but didn't even acknowledge me, the pharmacist had to help me. I haven't gone back in there since. The rest of the CVS is just what you'd expect. It's fine really. I used to pick up lots of stuff there, you know the kind. But because of this incident I don't give them my business anymore. But that's me. If you go, Just beware of the Bearded Troll in the Pharmacy! read more