I had the worst experience ever when dealing with a Pharmacist named Joellen. The store had my…read moreprescription order days ahead of time and took over 10 hours to get it ready. When I told Joellen that I would have to take my business to another Pharmacy she replied "GOOD" and told me if I swore I would not be allowed back in the store. No apologies, no care. I guess being the largest retailer makes them immune from customer service etiquette. She refused to tell me her name so I had to ask another worker. CVS should be ashamed to have her as an employee.

If I could rate zero stars I would! It's absolutely impossible to reach their pharmacy and if you…read morereach the store, they can't help you connect to the pharmacy line even though the answering machine will just send you to the store line since the pharmacy is always busy. I worry for anyone who also tries to get important medical and pharmaceutical information from here if they don't have an extra hour or two to spare waiting on the phone to ask them questions.

Avoid Walgreens 610 Pleasant St Brockton, MA 02301 pharmacy at all costs. There was an issue on the…read moreprescription filled that I needed to return, which I did within 2 hours of purchase. Bag was still stapled shut from pharmacy, items unopened obviously due to bag being sealed. Took back to pharmacy at which point the pharmacist unseals the bag to examine unopened contents and then responds saying Walgreens cannot accept returned because the bag is opened which is what they did. Escalated issue to Walgreens Corporate over two ago with the continued promise that I would be contacted within two business days which has continually not happened. It is no wonder to me why Walgreens is now closing 500 locations with this exceptional lack of interest in its customers. Apparently they haven't received the memo that no company is too big to fail.

Do I have to rate one star? How about zero? If you are lucky enough to find a pharmacist on duty…read more(yes, believe it or not, they often cannot even get staff to work), good luck with them answering the phone. After waiting on hold for 15 minutes, I had a family member call on another phone. Five minutes later, someone picked up my call and smashed it down. So, I called back on my landline and on my cell phone. We have 3 calls on hold now. When, 10 minutes later someone finally picked up, I told her that someone had smashed the phone on me. Oh, I don't know who could have done that she said. And while the message kept saying they were helping other callers, they told us how many calls were ahead of us and it was our other 2 phones! Whatever happened to customer service? It's a different world and they just don't care.

called on Friday bc my gf medication was due to be picked up today on MLK day. they told us that…read morethey would be open. was there this morning to get her meds and it's not open after calling and confirming this on Friday bc without her meds she will be sick. but like I said was told that they would be open MLK today yet they aren't. they really shouldn't lie to people about this stuff people really on there meds and like I said called Friday and spoke to them bc I saw this being a problem. this isn't the first time stuff like this has happened at this pharmacy.

From the owner: We are a local & independently owned retail pharmacy located in Brockton, MA (across the street…read morefrom the Brockton Neighborhood Health Center). Brockton Pharmacy was founded by a Brockton native and is dedicated to providing premium pharmacy services to the people of Brockton and its surrounding neighborhoods. We pride ourselves on the unique customer service experience and individualized patient care that is provided to every single patient. Make sure to stop by and check out the newest addition to the Brockton community!

Very slow. Do not come to this store after work or when the parking lot is crowded. No express…read morecheckout. Waited in line for 30 minutes to purchase 3 items. Check out person working as slow as she possibly could, she probably could have moved a little slower if she tried really hard. Apparently, efficiency is not part of the training here.

I was on my way to an event in the area and I had a craving for pork rinds...I stopped at this…read moreWalmart and they had a good selection of them....they had national brands as well as their Great Value brand. Their snack section was well stocked and nicely organized. The staff working here are not the most happy nor professional, but that has been the norm at most Walmarts I visit.

Did not obtain prior authorization for diabetic medical devices and just kept filling expecting the…read moreelderly patient to pay. Filled prescriptions when insurance denied without consent from the elderly patient or her family. Had wrong name and address on bill. When billing to Medicare failed (due to their clerical error) billed elderly patient instead of correcting. They seem to have no process of asking for consent to fill expensive prescriptions for the elderly and just expect the family to cover.

Complete BS. No redeeming quality working here. You should see the way the supervisor 2nd shift…read moretalks to the employees, just that alone should tell you a lot about this place

Let me tell you about this place. I worked at CVS for year and have never experienced such none…read morecustomer service. They have continuously gave me a hard time when picking up my prescriptions for my daughter. First time it was wrong dob, next it was the wrong gender, just to get my daughter Epi pen for allergies. Then I called today to make sure there were no issues when picking up our new rxs and they lady was rude hung up on me and said she didn't need to be nice, I have it recorded. We only used CVS because of our loyalty to the place and our family works the pharm counter at this location but this will be the last time for us.

Everything in the store is locked up with no available staff to help you get it. Rang the button…read moremultiple times and waited nearly 15 min. Even went up to the counter to ask for assistance but the staff was held up with a lot of customers checking out. Not his fault. But disappointing.

Rude service, the techs will not tell you where your RX is if you don't ask. 0 stars for Customer…read moreservice and the main pharmacist watches as the techs are rude to customers.

Not a bad CVS, here in Brockton. Here, on Route 27 on the…read moreStoughton line at the busy Oak St / Rt. 27 intersection lies one of the 2, 24 hour pharmacies in Brockton.... the other review is INCORRECT! There is another 24 hour CVS on Main Street / Route 28 near Kmart. Anyway, this is a clean store in general, but they had barely any of the Back To School Clearance I was looking for as well as not much food, like other CVS stores. Overall, the cashier was friendly, they have a minute clinic, and the store is very clean and overall a good size. Only complaint, the parking lot is confusing.... yes it's nice to have a traffic light at the entrance, but the other entrance before the traffic light is small and very bumpy, avoid that entrance. Overall, good pharmacy. Fine for basic necessities.

Pharmacy has horrible c.s ! Been going to this particular…read morepharmacy over 20+yrs. This pharmacy moved and Covid hit and they never recovered! They use to have great system and pharmacist ! The staff don't know what is going on and one staff tells you one thing and other staff contradicts what you been told . You have to jump through hopes to get medication you need ! I am currently looking for new pharmacy

I am so impressed with this location! Incredibly kind. Very helpful, really eager to serve each…read morecustomer. I really like that the staff are always friendly, and open to questions. I love to that if you don't have insurance or have a high co pay that they take CharityRX which saves me more than my insurance did when I had insurance. Now I don't have insurance because of COVID and I still get my medicines for under 10 bucks! Just had to show a card.

This has been here for almost a month ... I wonder when they are going to clean it ???? And not to…read moremention another of there stuff is expired on the shelf ..

this place is ridiculous i have been calling for two days just to see if my scripts are ready and…read morethey are never ready when they are suppose to be. Very poor pharmacy staff