Arrived to the store for an online pick up order. This location stays busy as it is located off Lankershim and Oxnard. Parking lot sufficient for parking space. I formed line and then, once it was my turn, the associate assisted me. Based on what I was able to grasp, they do keep certain items locked up, so you will have to ask someone to help out. Other than that, a pleasant experience overall. read more

CVS Pharmacy - Drugstores Near Me - North Hollywood, California

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The staff is SOLID it's CVS terrible senior management who ran the business into the ground forcing many closures which makes stores that remain open far more crowded but far less staffed. SO THE HARD WORKING STAFF IS NOW All DOING DOUBLE DUTY TO HELP MGMT MAKE $ Pay your staff more & actually fill jobs NOT JUST YOUR POCKETS!!! read more

CVS y Mas! Located on Lankershim Blvd/Oxnard Street This CVS and or is solid. The pharmacy is definitely not the best by several miles, but they keep this store clean and typically more stocked up than in previous years. The parking lot is pretty easy and as a stand alone location, not in a shared plaza or shopping center you can get in and out fairly quickly. I pass this location often in North Hollywood, being a beat away from North Hollywood Station and L.A. Metro hub, but tend to find myself at the other North Hollywood locations, also on Lankershim. A lot of items are locked up as part of lost prevention/inventory protection for high theft items, but this is kind of happening at several locations including the others in the area. It's not that big of location so the "y mas" might through you off. While North Hollywood is very diverse (like the SFV #MeltingPot) with an amazing Latin American & Hispanic population, pero no creo que the "and more" adds anything that shouldn't already be part of CVS including products and multilingual staff. I understand the frustations with the pharmacy alone, but I pop in for a snack, hydration, and small things and have only had an issue once with products and once with the pharmacy in the past years. Typically open everyday from 7AM to 11AM, pharmacy hours are from 10AM to 6PM or until 9PM. The pharmacy does close for lunch from 1:30PM until 2PM. Self-check out is easy. read more

Today I was helped by an amazing woman named Mayra who helped me resolve an issue with protein bars I bought from Tru Bars. Sadly my favorite branded protein bars were heavily molded and were labeled to expire in Oct 2026. All 4 of the ones I purchased were molded. Mayra and her team members Eric and Annie all helped me to rectify the situation and compensated me. I appreciate them for taking so much time to assist me even with a long line behind me. Mayra was so kind and cheerful through out! read more

CVS Pharmacy - Moldy Tru Bar, Chocolate Chip - Drugstores Near Me - North Hollywood, California

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Ms. Tonya at the front counter is truly a gem. Every time I come in, she is extremely pleasant, professional, and genuinely kind. On a recent visit when I wasn't feeling my best, her warmth and helpful attitude made such a difference--it was exactly what I needed in that moment. I live close to this location, and because of her, it has now become my main pharmacy and go-to convenience stop. There's something so comforting about being greeted by Ms. Tonya's smiling face and joyful energy. It may seem like a small thing, but it makes a huge impact on the customer experience. Customer service like this is rare, and it deserves to be recognized. Thank you, Ms. Tonya, for making every visit brighter! read more

CVS Pharmacy - Drugstores Near Me - North Hollywood, California

Horrible slow service they dont't care about wasting your time. Also very unprofessional rude staff. Cashier had his back to me on his phone during the entire transaction read more

The employees here are awesome super friendly they have literally everything you need in stock and they are always ready to help every time I step inside read more

I kind of like this CVS location. Their kind of in a raunchy, nasty part of town between Oxnard and Lankershim. Parking is plentiful, but just make sure you lock your doors. They always have the little stuff I have wanted. Service is good, they need to hire more people tho. read more

My name is Joe Sanchez and I want to let everyone know how amazing all the pharmacists and the staff are to us all in north Hollywood . Armen is an amazing pharmacist and all the lady's pharmacist are so amazing nice and Marcy and all the members are amazing as well . I been picking medicines por my mom and my family since 2011 and I still are so grateful to this pharmacy. I never been so grateful to the most amazing pharmacists más staff at 5969 CVS . Armen is the best amazing pharmacist ever and all the ladies pharmacist as well . This CVS pharmacy should be always be in the top about all . They deserve to be recognized as the best pharmacy ever . Because they are . I love you all guys ! Sincerely! Yours joe Sanchez ! read more

If you're hoping to make a quick stop in to buy basic essentials (toothpaste, shampoo, etc.) forget about it. Everything you probably want to buy is locked in a case. Expect to spend 10-30 minutes waiting around for someone to get around to you in the line of other people who also need something in locked cases. I've come here before and this last time was the last straw. I ended up just leaving without buying anything. Will not come here again. read more

I don't understand how a licensed pharmacist would give me medication that interferes with another medication I take. Plus I get all my meds from HERE. he even asked me if I am still taking the one med, I said yes, and he still prescribed it to me. I am really glad I did some looking u when I got home to make sure I would not be in danger of taking anything that interferes with the other. I am very disappointed in his and CVS for potentially putting me at risk. Now, I am out the money I paid for it, and the meds are useless for me. read more

Last minute shopping for a gift card. After work, I was searching for a place to buy a gift card that is on my way home. It was 7ish so the parking lot is almost empty as well as the store which I like. They have a big stand of different gift cards. I found what I was looking for and head to the card for all occasions. A lovely card with beautiful words caught my eye. The employee is nice and asked me if everything is okay while paying. This store offers: Covid - 19 vaccines Drive - thru Pharmacy Photo and Passport Flu shots Pick up and drop off UPS PACKAGES read more

CVS Pharmacy - Gift card choices - Drugstores Near Me - North Hollywood, California

Insanely ride and dismissive pharmacists who don't give a flip about helping you, they will active ignore you. The drive thru is never open do not get your meds sent here read more

CVS is located near the metro station, which is convenient, but you need to be careful because there are often homeless people around, and there's a risk of being robbed. It's good that a security guard is now present, which makes it feel safer. This is not the pharmacy where I usually get my prescriptions delivered, but I was able to find what I needed. It seems like they've changed the staff: two ladies at the registers were very kind, but another employee gave me a judgmental look, which was unpleasant. There's parking near the pharmacy, but it's not always available, especially during peak hours. read more

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This CVS is so crap it's unbelievable. I just waited 30 minutes to pick up a refill prescription they said would be ready today. It is 6 PM and they told me they would expedite it to be ready in another 30 minutes. I refuse to let them waste another minute of my time today so now I have to come back. They deserve to go out of business. read more

busy as hell pharmacy Only 1 employee so there is always a huge line inside and the drive thru takes forever Always people hanging around outside & around the water machines so you can't fill your jugs without feeling like you will be harassed or robbed So so dirty everywhere Meds are never ready, never on time Everything takes forever every time I come here. Sadly, I don't recommend this cvs location at all. read more

Aside from largely empty shelves and high prices for what is there, they also mange to never open on time.,

Antonio was beyond kind and helpful. Great customer service that you don't often see these days. He's made this my go-to CVS now.

Jessica is the best pharmacist!!! She's always pleasant, professional, and helpful. I can't imagine the stress working here it's always soooooo busy and she's an angel. read more

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I mean.... I'm giving them 5 stars because the workers deal with some crazy people and deserve a break. I've never had a bad experience here myself, but I have been here several times to pick up my meds and the cops had to be called on other unruly people. Look. If I can take my meds. So can you. read more

If you're going to go in to the store to buy something, perfect. You'll find what you're looking for, but this store is severely understaffed so if you come during a wave you'll have a line. DO NOT order pickup from this store though. Because of the staffing issue it's a toss up on whether you'll get the stuff you want or not. They're rushing so they're grabbing whatever looks right. They'd hear from me but I'm still dealing with COVID and my voice sound ridiculous. No hate to the pharmacy though. I've seen 10 people come it all at once and the staff is scrambling to make sure everyone has been helped. Unfortunately this team deals with waves of customers for some reason. All in all, this pharmacy needs more staff and better training. read more

Horrible customer service. Understaffed and don't care that they make you wait. Everything is locked up. You have to wait forever for them to come help you. Waited 15 min for someone to come help get stuff from the locked cabinets, no one came, had to get in line for someone and then still had to wait another 5 min. Just ridiculous! read more

I came into this CVS this evening, and Antonio, one of the managers, was an amazing help. I'm grateful for the attention to detail and care he provided when there was a technical difficulty with a UPS package drop-off. He went way above and beyond to ensure there was a solution provided! When there was one dead end, he found a different path. He was extremely patient and efficient. Thank you Antonio! read more

This is how safe you'll be shopping at this location. I always come here, but will probably choose another location down the road. Aside from this I can never get my coupons verified. Poor management maybe? read more

CVS Pharmacy - I feel so safe here.................... - Drugstores Near Me - North Hollywood, California

Horrible customer service from the two men closing out for the night tonight ! These men decided to close the doors more than 10 mins before closing so they could sweep and go home they said. like wow! a pharmacy that's not dependable read more

Pharmacist continually refusing to fill prescriptions from my doctor. I her "opinion" he needs to refer me to a specialist. There are enough barriers between physicians and patients without adding another who is not involved at all in any part of the diagnostic process. read more

All of the reviews you see here are ACCURATE to the CORE. The pharmacists here are some of the rudest pharmacists I've ever come in contact with and you can tell they were definitely mean girls in high school or they just absolutely hate their lives, perhaps both. 1) the woman at pickup was kind, but she spoke so quiet I literally had no idea what she was saying, she also had no idea what she was doing in terms of my prescription. 2) the pharmacists (idk what their names were) were so dismissive and judgmental, buddy-buddy, even giggling at times when I was seeking help. After 45 minutes, I gave up and left. Quite literally the most unproductive hour I've ever spent in a CVS. Will be getting my prescriptions sent elsewhere ASAP. DO NOT GO HERE. Not sure how any of these people were hired. read more

This is ridiculous. I submitted and provided every info that they needed for my prescription refills. And it's been more than three weeks now and I have not receive any of my medications. I hate this. I just spoke with Lucy and she's nice enough to answer all my question and says will help me and will call my previous pharmacy. I will not suggest to anyone to have business to this place. Pharmacy tech reasons for not processing my refills is they were on hold for an hour at the pharmacy which I myself as was an employee from kaiser will never put you on hold for an hour. And is that a good excuse not to follow through. This is terrible. So upsetting read more

This is specifically for the Pharmacy (not the store) at the location at 5969 lankershim blvd., North Hollywood, CA 91601 Ever since the new Head Pharmacist named Jessica took over the pharmacy desk has been excellent. She has been over the top helpful and friendly even when you can see they are sooooo busy. Even then she was patient and had a smile to greet with. I only hope this review doesn't get her transferred to a better place!!! The las few months or so have been A++++++. She clearly has been a breath of fresh air to this place. Store experience itself has always been fairly good for a long time now. Pharmacy not so much, but it is wayyyyy different now. Jeff read more

Extremely slow pharmacy service- a very uncomfortable and dangerous situation you are in a homeless camp in the drive through line.... read more

CVS Pharmacy - Drugstores Near Me - North Hollywood, California

Understaffed, understocked, undermanaged. The truth is, you're going to come here anyway. You don't have a choice -- if CVS handles your medications and you live remotely nearby, you have to come here. And they know this. That's why management can't be bothered to fix or change anything. And the poor handful of employees they have try their best, but are wildly overwhelmed. (And if you call, expect to be on hold for 15-20 minutes minimum.) Sure would be nice if the CVS corporation cared enough to fix anything. Ah, dreams. read more

I went in for my annual flu shot this weekend and was surprised when the pharmacist said my new insurance didn't cover the shot. I'm on an individual plan (not through my employer), so I assumed it must be because of my new type of plan. Well today I found out that not only is my flu shot 100% covered, Oscar specifically has a relationship with CVS Pharmacy. I called Oscar and they told me the pharmacist never even submitted a claim. When I called CVS back for a refund, the woman on the phone was nice and told me they would refund me if I came back in, but it's a total pain. When I looked through Yelp reviews, it looks like they've done this before -- so make sure you question the pharmacist if they say your shot isn't covered! read more

The pharmacy and pharmacist is a joke. I'm currently here sick for an hour now waiting and they are so rude. They noticed me waiting and we figured out my prescription was sent to the wrong location. After correcting the address to here, I asked when how long and she said 1 hr ??!!! That there is more to be filled before mine. I was the only person standing here. And how long can i possibly be to grab my antibiotic and do mine since I'm standing here. So she's just being a B making me wait. I guess writing this review is the only thing i can do and let her have her minute of power. Well 2 hours or power. You'd think as a pharmacist you'd understand that the people you're filling antibiotics to are sick and just getting to the pharmacy is a lot let alone waiting for an extra hour for it to be filled. I really hope she reads this and things again next time she does this to someone else. read more

Worst Pharmacy EVER! Naie, the pharmacist, told me the VA doesn't cover CVS...they are literally in the VA network. After an hour of Naie and her pharmacy technicians "Gregor" and "Marsha" rudely trying to turn me away, I finally called the VA insurance provider, Tri-West. Tri-West told me they have the same number I called and are trained to call them if they have issues, NOT TURN AWAY VETERANS. Once the lady informed them of how to do their job, they just hand me my medication. No apologies, no sorry for the wait and the mixup and trying to turn you away! No respect, no training, no customer service skills. These people SUCK from top to bottom. This is the second CVS I've had this experience with, first one on Hollywood Way in Burbank. I will never be back at a CVS as long as I live and will be complaining to corporate about these unskilled rude pharmacists & technicians. read more

What a mess! We went to this location for our COVID boosters. We checked in on the phone, (per the instructions), waited ten minutes in line to let the pharmacist know we were there, and then waited another 30 minutes until we got our shots. The pharmacists seemed to be all over the place. There weren't enough chairs for the number of customers/patients in the vaccine waiting area, so we walked around the aisles for 15 minutes before leaving. read more

I asked the black woman for the key to the toilet, she said that the toilet closed always and no one goes there. I was surprised because it was the first time. I think she just started working yesterday. Hopefully not for long. read more

This review is strictly for the pharmacy, it is the absolute worst pharmacy to get anything filled at. It does not matter what time of day you go you'll be waiting at least 30 minutes and they could not care less about any questions you may have in regards to your medication it's unreal. It may be that they're understaffed and dgaf about customer service? If I wasn't a patron experiencing it, it would be hilarious. read more

Horrific pharmacy. I just had surgery and my hospital called in my prescriptions here. They didn't have the most important medication which was the pain medicine that I need since I had the procedure this morning. I called on the way there since we were to pick up both meds on the way home. I'm not allowed to drive because of the surgery and had hired a driver just for this reason. After calling and being jerked around with my the auto system that doesn't get you to a person, I finally lost patience and pushed the button saying I was a doctor to get through to anyone. When I finally did they told me they couldn't fill that one medicine but obviously failed to tell my doctor that. Now I'm they weed scrambling trying to find another pharmacy and cancel this prescription in time for me to get it without having to keep a driver on all day. Totally ridiculous All they had to do was tell the dr they couldn't fill it when it was called in. read more

I like the pharmastist but it's crazy bc the call and tell me my rxs are ready then I wait bc the drive thru isn't open. Go inside and they can't figure it out. It's been 13 years. It's RA meds read more

The staff and security guard were friendly but this is just not a safe location, be careful going at night!