I went into the store to buy an item, and Trevor and his manager were very helpful and patient in helping me with adjusting the price in the store to the online price. You can purchase online and pick up but I decided since I was in the area. I would just pick up, but noticed a big difference in pricing in purchasing at store vs when I was going to purchase it online the same day. Thanks so much for your patience and helpfulness. read more

Open at 7? Or ...? Even made another customer, a pregnant woman go up, knock and walk away confused. Messed up, management, do better. read more

Great location, very convenient for me to swing by and pick up water and sometimes a snack while I am out on my long runs. The employees are always nice and they are usually busy but close by when you need help with something. I have used the photo services here and it is very convenient and quick. I usually upload my photos and they are ready within a day or two max. Great selection of everything from snacks to everyday essentials. I am not hear a lot but glad to have this CVS close by since they do have some great deals and it is very convenient. read more

The people here are nice but the wait time can be so long! They need to hire more people so they you dont wait 20 minutes to get your prescription. That is simply unacceptable. Why have 3 registers if you only have 1 person helping many people??? read more

This not aimed at a particular store but the corporation for online overcharging. For each item purchased for pick up in the store the website and app charge a ten cent bag fee. If you don't ask for a bag, you should not be getting charged. The items are not each placed in seperate plastic bags and this is a total rip off. The company has an auto response it repeatedly gives on the BBB that does not address the problem. Then the case closes and says they answered but the consumer is not happy. Case closed. They verbally admit this is a problem. This should end in a class action suite. read more

All ways a wait. Cant find your medicine. Never changes. Not just every now and then. Every single time. You would think at some point they would see there failing and make some changes. read more

Wii ok rat imaginable customer service in the pharmacy. Spoke with rude female who tried as hard as she could not to be helpful. Recommend going elsewhere for any type of needs. read more

******Lucas and May are awesome!!!!!! Lucas is a man of substance and discernment, a genuine leader with a vision of success and he carries himself well. He goes above and beyond for his customers and CVS/pharmacy as well. Lucas troubleshot the photo system and had my photo processed a highly efficient manner and saved the day for my grandson's birthday. Bravo. May didn't assist directly, but she is super nice with a beautiful smile. Both reflect notably upon CVS/pharmacy!!!!!! Thanks!!!!!! VR "J" read more

I am a lover and hater of CVS..but just depending on the location. I have my go-to CVS favs and this one is just meh-okay. This CVS is a bit further from home, but I've gone here a handful of times when I'm in the area shopping. Near I-15 and other businesses in the heart of Carmel Mountain/Camino Del Norte such as Costco, Trader Joe's and Home Depot. I like that they have a huge parking lot and it's never an issue to find a spot. Most of the one star reviews are for the pharmacy, which I have yet to utilize. I think I'll avoid. This particular location seems to have the least inventory and stock. Most of the common items I need are not carried here, which is unfortunate. Other times, it's limited in supply. The front store staff seem pleasant and for the most part no complaints in that department. Although, lines tend to get long when they are short-staffed. Don't come if you're in a hurry is what I find. Nothing much to write home about. Three stars is average and honestly quite generous in my book. read more

I wanted to call CVS Pharmacy with one simple question: Is it too late in the day to get a COVID vaccination? That's it. A yes or no answer. Instead, I was forced into their so-called "AI" phone system--though calling it intelligent is being far too generous. It would not allow me to ask the question, never gave me the option to speak to a human being, and ultimately hung up on me when I tried. This isn't just inconvenient, it's unacceptable. Customer service means actually serving the customer, not trapping them in an endless phone maze that makes it impossible to talk to a person. CVS has made it clear they don't care about patients or families--only about cutting corners. No wonder they're closing stores left and right. I and my family will not be using CVS for anything in the future. There are plenty of other pharmacies that treat customers with respect and actually answer the phone. If you value your time, your health, and even a basic level of courtesy, take your business elsewhere. read more

Theresa was the cashier at the pharmacy drive through. She was incredibly rude, refusing to run my insurance for the prescriptions. She purposely misspells her own name on the receipt to prevent complaints from getting traced back to her. You'll know you had Theresa if you get a cashier with dead eyes and bad teeth. I had many mediocre experiences at this CVS, but after this one, I closed my account and transferred my prescriptions to a new pharmacy. read more

I was a regular customer at this store and pharmacy for years prior to moving out of state. I was in town and needed to see my Doctor. She prescribed me some medication. This pharmacy refused to fill it. Not only that, they screamed at me and called this prescription a fraud. If you need something filled, don't do it here. You may not get it. The pharmacy where I live happily filled it. read more

We moved to Rancho Penasquitos in December. We're originally from CT. My husband and I frequently shop at CVS on Camino Del Norte and also use the pharmacy there. The clerks at the front end and the pharmacy are very nice and personable. The pharmacists are excellent in providing us with information about our prescriptions. We especially enjoy when Jen is working at the front end. She is so helpful and friendly. Quite frankly, she is a gem! She takes the time to acknowledge us and engage in conversation. We're glad to have a sense of community when we come to visit CVS! read more

Felt super rushed and dismissed by pharmacist this morning. I just pray she got the right one she needed for college.

This is by far the worst CVS I've been to. The pharmacy is not only slow but horrible at providing customer service. They are extremely RUDE!! The Pharmacy Manager was by far the most discourteous woman I've met. Definitely recommend a different location. Sometimes convenience isn't worth it. read more

Giving this store 5 stars because Frank was super helpful! Ran in frantically looking for something that I couldn't find anywhere(last minute Xmas shopping). I wandered the whole store and couldn't find the item but Frank offered to help! He stopped what he was doing and found the item for me! Thanks Frank! read more

CVS has longer service hours, 8am-9pm, 7 days a week. And, it is close to Costco. For some more expensive medicines, they are less expensive than Costco. read more

Worst customer service ever. Big line to checkout and only 1 checker. Sorry- "use self checkout " while other workers are in the store and available?! And then allow one selfish customer to take literally 10 mins to checkout b/c she wants to use coupons, dispute the bill and count out her Pennies to pay. Seriously?! No wonder everyone uses Amazon. Goodbye for good CVS! read more

This pharmacy is so incredibly slow. I was here before they opened and waited patiently. At 10, when they're supposed to open, they hadn't opened the gate. They opened the gate (with like 7 people in line) and then the girl at the front still took five minutes to put all the cash drawers in the drawers. The reason I'm here is that my health insurance payments lapsed (my bad, thought it was on autopay). I paid it and came back today. I've been off my anti-depressants for three days now, because they wanted me to pay $350 to get my meds without insurance. This seems insanely wrong to me, that someone who is taking a strong anti-depressant can be denied their medication because of the cost. Honestly, it sounds like a wrongful death lawsuit could be coming their way if they're essentially denying people their psych meds and someone unalives themselves. Just my thoughts. (I'm also aware this situation is probably 50% my fault..but it's more the principle of the matter.) read more

This particular CVS is on its own island or at least it feels that way to me. I rarely visit here but it is one that has started up their curbside service which I tried and actually liked. I pulled up noticed them and within a few minutes I had my items! Zee brought my items promptly and with a smile. I'll probably be back here again. Thanks for the excellent service and highly competitive prices. read more

CVS Pharmacy - Almost as good as Amazon Prime Now! - Drugstores Near Me - SAN DIEGO, California

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I have never been so ashamed in my life to walk in a store to be called names, and have the manager tell me she doesn't wait on white chick's. Then she said that she wouldn't check me out and directed me to self checkout and told me bitches like me don't deserve to be checked out by humans. After I tried checking out with self checkout I needed help using my coupons, she came over and said to me that my time is up and she escorted me out of the store, grabbed my arm and tossed me out and told me to never come back. I filed a complaint with corporate and police dept, and filed a law suit against her. This store is toxic don't shop here. read more

I stopped by this location to get my passport photo and it looks blurry. I mentioned it to the employee and she said it's fine. I didn't bother to say anything more because when someone showing they only do the bare minimum there is no need to say more. I decided to go my usual CVS in Del Sur/4S Ranch to get a refund. When they saw the two photos I have they were shocked. They asked me if I got a certification from another CVS I didn't have any idea what they were taking about. They told me if the photo passed the biometric photo, there should be a certificate given to me. I told her I only got those two photos and paid for them and got a receipt. They offered to re-take my photo for free and they provided me the certification. I couldn't believe the employee at this location was given me the blurry photos and just do not care if my passport renewal get rejected due to low quality of the photo. This was confirmed by the employee at the 4S Ranch store (other than the obvious blurriness of the photo) that this shot wouldn't passed the biometric because no certification was given to me and the employee must had override the system to have it printed. Biometric certificate received from another CVS. Make sure you ask for one when you get your passport photo at CVS. read more

CVS Pharmacy - Certificate given at 4S Ranch after photo re-take. Be sure to ask for one, otherwise, don't pay or use the photos. - Drugstores Near Me - SAN DIEGO, California

We went to get the flu shot today for my 3 year old toddler but it was terrible. They don't know how to handle a child but advertise flu shot for the whole family. They poked my little one at least 5-6 times with two needles. Don't take your child there, I'm extremely disappointed with their professionalism. On top of that I could not find a cough lozenge on the shelf so asked a lady there twice, she was pretty rude to me. If this is how they treat their customers I would not mind to drive further away to find a decent CVS. read more

This store looks like it's going out of business. Shelves are barely stocked and they are perpetually out of the things that they offer deals for on their app. Have to order online to be able to take advantage of deals and discounts - which is a problem in and of itself as the app is very clunky and cumbersome to order anything on. read more

Pharmacy at Bernardo Center Drive hires the rudest people possible to work the counter. No courtesy or sense of empathy for the fact they are helping sick people. They are curt, never smile, and just plain inconsiderate. I hate it there. read more

Pharmacy tech staff DO NOT understand the concept of customer service. I was inquiring how to use the good RX discount and one tech interjected her opinion and walked away without answering my questions and was of no help and incredibly rude. I asked her to come back but she refused. As a former pharmacy tech, I would have been fired after treating a customer so disrespectfully. Now I remember why i stopped having prescriptions sent to the Pacific Beach Garnet Ave. location. I will no longer give them my business. Back to Costco where they want my business and offer solid advice. I realize everyone is short staffed but CVS you are losing money because of your staff. read more

Usually coming into CVS is not a pleasant experience, however, the store manager Frank was quite helpful in assisting me. Every CVS stores have a manager like that. read more

Unfortunately, I finally experienced what the other 1-star reviewers have said about pharmacy staff. For a while, I had some great experiences with the pharmacy staff. But eventually, I encountered the ones with attitude. After too many instances, I moved my prescriptions to Walgreens, even though it's twice as far from my house. I still have nothing but good experiences with the front store staff. read more

The pharmacist, Ms Marissa, was excellent. Took care of arranging to transfer my Rx from NY in 2 minutes from a different pharmacy. Very professional and competent. I had wasted almost 30 minutes over 2 days, multiple holds and unwilling/ unable to manage the transfer at the Poway Rd CVS...what a difference! Thank you. read more

This location has always had poor customer service, but today I was appalled. The woman who were working the cash register was apparently the manager, yet I've never been treated worse in any store. She and another worker nearby were urging people (myself included) to use the self-checkout as though we had no option when there was no line. For the past 9 months, when I go to a CVS, they can tell me if I've used my $10 from the extra care pass for the month (we're on a family plan), but today she said it was "impossible" for her to know that. Maybe she's new or having a bad day, but the attitude and scoffs need to end yesterday. Unfortunately, this is the closest location to me and I will not be coming back. read more

Unbelievable poor customer service! CVS should be severely concerned! I stood at the cash register for greater than 1-2 mins. I was forced to use the "self serve register" because no one showed up to assist me. The cosmetics I bought were too light to register on the scale. The register repeated over 20 times, " help is on the way". Help never came. I could EASILY have walked out of the store with merchandise without paying. I finally, rang a bell at the register and approximately one minute later an employee named, Lexi, came and in a VERY RUDE manner she said, " I said I'd help you AFTER I get my card" !!! WOW LUCKY SHE WASN'T MY DAUGHTER , SHE WOULD HAVE HAD A SERIOUS EDUCATION ON POLITE, PROFESSIONALISM. Then the manager came forth and I realized ..... " two peas in a pod". CVS .... OPEN YOUR EYES. You need SERIOUS management/ professional change at this storefront. read more

I'm not really going to say anything that hasn't already been said in prior reviews... Just know that this place sucks and is run poorly.

This is a very bad experience to have my prescription done here. When my doctor just called couple times, he kept getting the auto-reply askng him to wait. He waited for 30minutes. Meanwhile, I am in the store, in front of the pharmacist. I didn't hear the phone rings. I almost beg them to help me. She was too busy to answer my question and not willing to offer any solution neither. What a service. P.S. I asked my doctor to call Costco pharmacy 10 minutes ago. Now, my medicine will be ready in 20 minutes! I felt so bad when I recall the lady's face in CVS when I almost begged her to help. read more

The personnel at this store was not customer service oriented and border line rude. I much prefer the 4S Ranch CVS as their staff is much more friendly and provides much better services. read more

It was the worst choice I've come to this place today to pick up an online order. I'm Asian and I wear a mask for health reasons, but I never expected that it would bother the staff working there. She rolled her eyeballs at me as soon as she saw me and I said I want to pick up my online order, she said I can't understand what you are saying in the rudest way. I know why she is so rude, but she has no right to be rude to me. I don't want to revisit a store that is obviously RACIST. read more

I love CVS! They have awesome sales and this particular location is clean. Sometimes their sale items go fast and they can write you up a "rain check" meaning you can get those products at the sale price at a later time when they have it in stock. read more

Made an appt for a flu shot at 2:30 and wait in line for to be told that the pharmacist just took her lunch break and she's the only one who can administer the flu shots. I asked if she was able to see if there were appts because what is the point of making one if they don't matter? Was told to take a seat and wait for her to come back from her lunch. I asked how long it was going to be and she said she didn't know. I'm not going to sit and wait when I had at appt at 2:30.! read more

Went today for a covid at home test...all out but Cecilia was very helpful and a representative of good customer service. I usually go to the CVS in Rancho Bernardo but glad I went to this store. Will go again. read more

My wife was having symptoms for Covid-19. She made an appointment at CVS to be tested. They said she'd have her results in 72 hours. That was over 10 days ago, and still we don't have her results back. It's extremely difficult to contact them, they keep trying to charge us for a virtual visit, when all we want is her results. Eventually she went to Scripps and had her results in less than a day. Negative. Also, if you go tot the drive through be careful what line you are in. If you get in the wrong line, you cannot pick up your prescription. read more

Really horrible and rude staff here. Came here for passport photos and they ignored me. No sign saying otherwise that the machine was down. The people that work there should not be in customer service and they were just super rude. read more