Called in to see if they have the Hello Kitty Halloween Greeter in stock. They had it. I drove from San Francisco to pick it up. Customer Service Representative, Stuart, helped me out with the transaction. I told him that a lot of Hello Kitty fans wanted the plush and he, with a big smile on his face, looked up what other stores had them in stock. Thanks very much Stuart! read more

No customer service to be seen. There prices are so high due to price gouging. Do yourself a favor and go somewhere else or order online.

Avoid this location if you have an urgent need. After waiting in line for my son's asthma medication, when I reached the front of the line, the staff told me they were closing in one minute and to "come back later." The hours here are already extremely limited, and the staff is consistently rude. This isn't the first time I've dealt with their dismissive attitude, but turning away a child's urgent prescription at the finish line is unacceptable. read more

They talk to you like you don't understand the situation instead of finding a solution. Lots of excuses why your prescription is not available or ready. Go somewhere else and save yourself the disappointment. I'm switching to a different pharmacy. Tired of the incompetence. read more

Got here at 6:04pm, website said 6:30 close for pharmacy. The cashier for pharmacy was talking rudely to this older indian couple, saying "what you want her symptoms to get worse?" "Hey the instructions are on there." Then yells at me while I'm waiting, "you have to come back tomorrow after 11 we're closed!" I asked him what time do you close? He said 6pm. I told him your website says 6:30, he said "show me, well if it does it's a front." I told him I just have a pick up. He said "you have to come back tomorrow. " I said "even if it's for prescription for a cold?"He said "we're closed you have to come back tomorrow." I'll be transferring my prescription today and never stepping foot inside this CVS again. read more

Took me 22 minutes just to get to the kiosk w 5 people ahead of me & 10 other customers behind me. Don't you guys think you'd need more than just one pharmacist and one technician? This is absurd. read more

Had to came here twice in the past 24 hrs to stand at the door while it was the working hours. In fact, I'm writing this review standing here behind the closed doors. There's sign saying that the RX manager's name is Wesley Han and store manager's name is Taylor Perry. I hope this situation will improve in the future as I had to drive twice yesterday and today just to see that the store is closed during the working hour. A CVS employee is also standing here with me waiting for the person with the key to open the store door (it's 8:30 am now - half an hour after the time that store is supposed to be open - and I'm waiting to make my purchase and go to work because apparently this is the only store that has my medication in stock). There are other customers coming and going or waiting in their cars. read more

CVS Pharmacy - 8:30 am - Drugstores Near Me - SAN JOSE, California

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I called the pharmacy today and asked if they stock a certain medication for my cat or if they're able to order it. The person who picked up would not even let me tell him what the actual medication was, and kept saying that he could not tell me anything unless I show up in person to hand over the prescription. I'm a pharmacist and have worked in retail before, including at CVS, and I know this is B.S. You can absolutely call and ask about inventory and if they're able to even order it (I just did this with many other pharmacies in the area). Of course, they won't be able to actually order it unless you give them the prescription but that's another issue. Horrible service here but I guess I can't blame them because CVS/corporate retail pharmacy sucks in general (but again that's another issue too LOL). read more

ZERO STARS FOR THIS PHARMACY. ABSOLUTE WORST. Please read all the reviews for yourself to find that a majority would agree that Pharmacist by the name of "Wesley" has zero regard for patients health or well being. Does not care whatsoever for patients / customers needs and is reflected in all the reviews. I'm not sure how this place still operates under these conditions. Most ppl go here out of convenience of location but honestly it is not worth it. It is a terrible experience EVERY. TIME. Had multiple bad experiences with this particular pharmacist - his condescending, bad/rude customer service and just general disregard for other people make this the worst pharmacy in the area. I finally am taking the time to write this review because I've had it with this place. I just came from urgent care and came to pick up the prescriptions that were ready and they tell me that they are closed and won't be opening up until late morning the next day. It's literally 1:59pm and I'm being informed that they close at 2pm when their sign says "will resume from break at 2pm". Such BS! How much effort does it take to reach behind you and hand over the medications that someone really needs? This is why this place has no compassion or intent to serve the community. It could be someone dying in need of medications and they would still say "WE'RE CLOSED" and not give a f*k. I've literally read other reviews of them doing this to people who needed their medication due to an severe allergic reaction and they just turn people away. Horrible! They don't care. Save your self the trouble and drive a little further for some decency. This place should be shut down. No words to describe how despicable the treatment is here. read more

Three years later and things still have not changed. I called this store recently and the manager who picked up the phone is so rude. I asked her some simple questions. She started nonsensically shouting her answers at me for no reason at all. When I could not handle her shouting anymore, I finally shouted back one sentence. Then, she hung up on me. I guess it is only ok that she shouts at people... read more

Hire more people. This is the best reason for amazons Pillpack. Waiting for 45 minutes is ridiculous.

This store either needs a new store manager or close down. It is the only cvs looking like it is going out of business. The store is always dirty and empty. Also the staff has no customer service whatsoever. read more

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This CVS is in the Luckys plaza, parking is easy to find. The pharmacy here sometimes can get busy during rush hour, so expect to wait a bit in line. You can get flu shot here, but I find to be busy even with appointment. I'm not sure if you can drop in for vaccines or not. However the pharmacy is nice and professional. read more

All CVS in general are just awful - hence why so many of the CVS locations are shutting down this year. Everytime I try to reorder my medication (its a sleep medicine thats VERY popular), they never have it in stock and then make me wait weeks to get more. This little game happens monthly, so what I did was transfer the prescription over to Walgreens and whiola! No issues at all, they have my medicine in stock each every time...And there is no "shortage" as CVS says there is. Basically what happens is this, CVS is too cheap to keep medicines on demand, so they just order small amounts when they need them. Stupid business model, I will never return to CVS ever again. These people are terrible! read more

This is regards to the pharmacy. I went there today, 8/28 around 3pm. The person who works the pickup lane is one of the rudest customer service associates possible. Her tone is incredibly bad. I couldn't believe how rude she was. I hadn't seen customer service that poor in a long time. It's impossible to ask questions. She just belittles you. I asked 2 questions and both times, she just gave short, rude answers in a terrible tone. read more

April 16, 2020 I decided to come in to the CVS at the capital to buy some beer some batteries and I was wearing sweats so I didn't have many pockets with me so I put the batteries in my pocketHeaded to keep shopping while the batteries were in my pocket this whole time the manager name stuert He thought I was glad no to Steel From his store followed me all over the store and he ask Me if I was Going to pay for the battery in my pocket and I told him yes I'm going to Continue shopping but he kept filling me through the hole store until I got to the check stand this is so sad I'm wearing a sharks hat and I felt profile just becomes of my looks I been profile but this guy just a heads up this is not how you treat a paying customer read more

CVS Pharmacy - a man wearing a face mask - Drugstores Near Me - SAN JOSE, California

CVS pharmacy has disappointed again. They are supposed to process a refill, but they didn't so I had to show up and request it. When I got there they said I had to submit a refill request. Then they say the insurance system is down so they can't bill the insurance. There was an african-american pharm tech who seemed clueless, and the korean guy who was equally unhelpful. Very poor service. 10/19/24 4:30pm. read more

I scheduled my covid vaccine appointment for today Monday 18 2023 and the cvs website let her schedule the appointment only to find out that because I have Kaiser they don't help me I wasted time off work to do this vaccine app I'm only to be rejected from this cvs pharmacy so wrong read more

We made an appointment for our flu shots. When we arrived, they said they do not accept Kaiser insurance and would have to charge us. It would have been nice if they had specified that on their appointment site so we are informed in advance. read more

A big THANK YOU, to the pharmacist who basically just saved my life. I have a life threatening disability and they were out of my meds. I would had head straight to an Emergency Room because I would have died. They stopped everything and searched. They found me just enough to get by! God bless you! read more

I went in on Tuesday 07/19/22 and pharmacy is closed because XX reasons. I went in today 07/20/22 and waited 35 minutes in line to get help, when I arrive to the counter they tell me that my medicine is not ready and to wait 15 to 20 minutes more. They finally call my name to let me know that they don't have my medicine. And I ask reasons for long lines and for keeping patients for so long, and their answer is "sorry we don't have a pharmacist at the moment" is that our fault? And they said that the pharmacist is out to his country on an emergency, sorry to hear but again not our fault. Then Cindy sends me to go to CVS on Blossom Hill which I did. When I arrive over there they tell me they can't help me and that I had to go back to the Capitol pharmacy. REALLY?. I get back and they kept me waiting for another 40 minutes just to get half of a bottle filled because that is all they had. This is insane! I ended up going home without medication. CVS get your things together! Your reputation is on the floor. read more

CVS Pharmacy - Drugstores Near Me - SAN JOSE, California

I've had worst possible experiences with his pharmacy. In my past few visits the pharmacy staff has been pretty clueless about what's going on and have given me various possible excuses for delayed filling. They pharmacy staff mentioned something to me and when my doctors office called them they had a completely different response. Do you have absolutely no clue on what's happening and some how don't accept it and provide any non sensical excuses. For most of my recent visit I've had to go in twice or thrice to pick up my medicine which could easily have been one visit. Totally unprofessional bunch read more

Review is for the Pharmacy. The pharmacist there today is just unpleasant to interact with and not very helpful. The checker and courtesy clerk were the exact opposite - very friendly and helpful. Thank you! read more

CVS are plesant here, asking if i needed help. nope, just browsing for good buys. beers, wines, not so much meds high as usual. buys: amazon drink 4/$2 -seems this is always on special the bad is the high sugar content, even sugarless is hazardous to ur health. read more

Poor signage for Covid vaccine. Not as organized as some other CVS locations. We stood at the checkin counter which was not staffed for at least 5 minutes then was told to stand outside. The store was not busy, would hate to be there during peak time. read more

Pharmacy Department - Great People in a Bad Situation..... Pros: Helpful employees. Convenient location for us. Cons: Woefully understaffed. Waiting on line is like watching paint dry. Suggestion: Hire a few more people. I bet CVS could afford it. Stars: - Overall: 2 - Employee Knowledge: 4 - Employee Helpfulness: 5 - Staffing Level: 0 - Waiting Time: 1 - Pharmacy Atmosphere: 3 By and large, the employees of the pharmacy at this CVS store are fine, hard working people. My wife and I are frequent visitors to that department since we seem to need more and more medication to keep our inner parts well oiled and firing on most cylinders. Age has a few advantages, but this isn't one of them. But why must we always wait? I understand the need to minimize errors and explain medication to people. Sufficient time is required to avoid making a mistake. CVS must know this yet there has never - okay, rarely ever - been a time when we have not waited on line...even with just one customer at the counter. Two or 3 people on line? Prepare to wait 15 minutes. I can't remember seeing more than 2 employees up front at the same time. And if somebody drops off a prescription to be filled ( which takes longer than picking up something already done ), the clock slows down and you wait even more. Of all the members of the staff, we'd highlight Mercy, a very congenial woman who seems to greet everyone with neighborhood charm and tries to make the system as customer-friendly as possible. That is not an easy task! Staring at the usual waiting line of disgruntled and impatient people is not much fun, but she seems to make the best of a bad situation. Plus, we should add their under-the gun pharmacists...always flying solo...have somehow managed to deliver our prescriptions by the estimated time it would take. Hats off to them ( if I had one )! CVS is one of the biggest stores of its kind in the country. Understaffing the pharmacy does not help the morale of either customers or employees. We only go to this outlet of the penny-pinching chain because it's convenient to home, other nearby pharmacies seem to have similar troubles and we know people like Mercy will fight against the odds to help us. read more

today this was my life safer. i cut through my finger mail and it bled for 5-10min. so not too bad. nevertheless i went to carbon urgent care on cherry, so we do not take your insurance was the answer. it is $250 to check-in and then more for treatment. great. i went to my primary care physician at good samaritan care center on blossom hill. i am with them for 30 + years. showed the desk lady my injury. i asked if they take walk-ins, answer: NO. can you please look up my last Tpap shot. she did it was 2008. i aske when should refresh be done? every 10 years. now i wondered why they never reminded my. anyways, they did not take walk-ins so i ask when is the next appointment available, answer: 1 week. my understanding is that if you do not have an infection in 2 week you are ok but if you do you are in trouble. so i ask if i should go to an urgent care, answer: yes. any recommendation, answer: NO. pretty unhelpful and disappointing. so i went to CVS on west capital because this is also where i get my meds. " are you doing tetanus", "yes but you need to make an online appointment." then i saw a lady, Mandy, in the consultation booth and i described my predicament. she quickly looked up my data and told me to sit down while she would check if they have it in stock. 5 min later she gave me the shot and all was done. thank you so much Mandy for the very quick and non-bureaucratic help. (yes, she mentioned that normally i would need an appointment) so now i am wondering what for do i need my primary care doctor????? read more

This pharmacy is the WORST, please go to a different location. Wesley Pan is the absolute worst pharmacist I've ever encountered, the most rude and condescending medical professional there is... if you don't know how to help people or don't want to help people- find another profession. His behavior is absolutely disgusting and should be reported to the board. read more

ABSOLUTELY AWFUL. I can't even believe what just happened with this place. It says they close at 10pm. I arrived at 9:45, and my brother was having an allergic reaction to a walnut and I needed to get him medicine immediately. I tried to open the door. It was locked. I was knocking on the window - telling them I needed to only buy one thing and it was for my brothers allergic reaction. The manager looks at me and shrugs his shoulders and didn't care whatsoever. I'm outraged and disgusted at this place. The fact you closed early - and someone needed to buy emergency medicine for an incident and you couldn't even help!? I'm shocked and you have lost all my business in the future. Disgusting read more

One star -- only because zero is not an option. This pharmacy always has extreme waiting lines. They do not answer their phone. I wait on hold -- after a while the workers just pick up the phone and then hang up -- guess they get tired of listening to it. One time I contacted the store manager and asked him to have the pharmacist answer the phone -- he put me on hold. These people do not take take your business seriously -- why would you trust them with your health? read more

Went to get a booster shot for 2 days filling out the form, the pharmacist Armaghan Azad not a kind person first time he said I wasn't qualified he was wrong they said 65 and high risk. Next appointment I didn't realize my Covid card wasn't filled out when I got the second shot. Which I do understand that but he told me I couldn't get a shot anyway because I have to wait 180 days to get the booster I got the second shot March 16 isn't that 180 days ( six months) I tried to tell him that he said I don't wanna argue I just walked out the next day I went to Luckys pharmacy in the same shopping center. pooja Patel said I didn't need an appointment she looked online seen that I got two shots and gave me my booster I was out of there in 20 minutes. Thank you Luckys pharmacy Thank you Pooja Patel read more

Ordered photos online this morning. Expected pickup 1:30pm. Call at 3:30 and they said "call in an hour and check". I decide to go in around 5pm to check. When I get up to the counter to pay for a couple items and check on the status of the pictures, they say that they haven't printed any pictures all day. I'm fine with that. They started them right then. Didn't take more than 10 minutes. What I had a problem with was when they mentioned the total, I mentioned I had a 60% off coupon and the lady behind the counter rolled her eyes and scoffed. Like it was the biggest waste of her time. If you had my photos ready at 1:30 like I was quoted, We wouldn't have had to do this. Don't give me attitude because you dropped the ball. Update: I went home to look at the photos and I realized that all of them didn't print. And some were blurry. However when I went back to let them know what happened, the manager came up and reprinted them for me, no problem. He was very nice and for that I am updating my review to 3 stars from my original review of a 1 star. read more

The worst pharmacy ever! The female pharmacy technician had the worst customer service skills. Not a very good role model for CVS. She was rude and so very slow. No sense of urgency at all. I would recommend additional training. read more

I would give this location zero stars if yelp allowed it. I have been on the hold with the pharmacy for over 10 minutes just to get a prescription info. I wonder with the customers with emergencies will do. They need to improve their customer service read more

I just wanted to say that Merce In the pharmacy department is an incredible person and employee. Every time I am there, she is always taking on multiple customers at a time, with a smile on her face. She also cares deeply for her customers. -2 Stars because it seems like corporate could care less about properly staffing their high traffic Pharmacy, causing unnecessary stress to irreplaceable Pharm techs such as Merce, due to the insane customer to pharm tech ratio. read more

I came here for some office supplies in a pinch and lucky for me, this location has a pretty built out selection of cubicle accoutrements. Sharpies, fancy clipboards (no regular ones, unfortunately), tape to the max, rulers... everything I thought I had with me and later realized I forgot. Thankfully, this CVS had my back and the prices are actually on point with (sometimes even less than) Office Depot. read more

I only need five seconds to see how inescapable they are. My wife and I arrived to pick up a medicine, I look at the Filipino woman of medium height and without seeing her the prescription and reading the content she just said, we will not do it in less than three hours. Even better I think it will be ready tomorrow! My wife answered, what? For the unusual way of the woman and said my wife lets go, saying; These women do not want to assist us. terrible service. I take my back. 0 stars read more

5 stars (mostly) because of Merce at the pharmacy. She Always goes above and beyond for her customers. She genuinely cares...Cory and Grace love ya Merce! read more

CVS is CVS. The problem is the pharmacy, which I assume is why people come here. You can easily get everything else cheaper and with a better selection at Target or Walmart. The pharmacy folks are understaffed, to say the least. You got one gal taking orders as well as consulting patients. Then you just have one or two pharm techs/pharmacists in the back just chillin' and not coming out to help - sure, I know they are not paid to do admin work but sometimes just to help move the line along. When the line is 6 or 7 people deep, it would be good customer service to help expedite these patrons along. The staff is very nice once you get actual facetime. read more

Incompetent workers at pharmacy that can't even preform a simple stock check. No consideration for anyones time or health.