This CVS has uninformed staff, a pharmacist that ignores questions, empty shelves of anything you might find important during a pandemic, and to top it off, they keep all of their Dr. Scholls products hidden because people might steal them. What about people who want to buy them without using a foot computer with a gross touch screen? Never going there again. read more

Every time I come here in the evening it has been closed even if online says it's open Today I came at 5.15 pm it was open but ladies bathroom was closed! Not trying this location anymore read more

Good location but a terrible pharmacy. They are understaffed and therefore you must wait for 30 minutes or more for even the simplest service. The staff seems unhappy and frequently crabby and or rude. We've been there for years but we are done. read more

Terrible. Gateway to hell. The people who work here are great--helpful, knowledgeable, etc. but it is big company who understaffs their store and hence the service is terrible. Prescription was in on Saturday. But not ready Sunday. Automated system on the web said it would be ready Monday at 4 PM. Just spent an hour waiting in line to find out it won't be ready until 7 PM. This is medication that is necessary to get through the day. Worst-run business on the planet. Possible exception would be Walgreens. read more

Trying to pick up prescription for my child. ERx was confirmed sent and received at 12:49 pm. Called at 12:55 pm and was told that they had not received it and to call back later. Staff member stated that they had checked their electronic fax machine queue. Staff member refused tell me how long it typically takes them to receive a prescription in their computer system after it has been confirmed ERxed by clinician and told me it must be a problem on my clinicians end. I did not have clinician re-send it. An hour later we called - they were on lunch. Drove to pharmacy, told that prescription had indeed been received which means that they didn't actually check for the prescription on their electronic fax machine, told that in spite of being willing to wait in person for prescription that it wouldn't be ready for 2.5 hours. They did get the prescription ready early - only 30 mins of waiting which was great, but then they didn't bill our insurance for it and tried to get me to pay $170 for it. Only when I questioned whether they had billed insurance did they admit that they had not. Had I not been aware, I would have paid $160 extra for the prescription. Please, people if a pharmacy ever tells you that a medication is going to cost you more than your copay, there are only three reasons for this 1. They forgot to bill your insurance 2. Your medication needs a prior authorization from your insurance company - ask the pharmacy if this is the case. If it is, contact the prescriber. 3. You have a deductible on your drug plan and must pay the amount of the deductible before you get to pay just your copay amount. Always ask before paying! read more

Everyone is so nice every time I go here. It's just the old costumers that are a pain and always hold up the line because their coupon didn't work or something unimportant like that. Like cmon are you really going to yell at someone for a couple bucks?? We as human beings need to do better it's just pathetic... p.s. They close at 10 because their understaffed so go some elsewhere instead of complaining about it like a literal child. read more

The cashier Juan was super nice and friendly. And this location always is well stocked and tidy.

Bottom of the barrel. Every month was told they need to verify my prescription with my doc bc he's out of Sonoma County. Each time I'm told "we won't need to do this next time." Pharmacist couldn't even be bothered to look up today as he instructed his underling as such today. Received a similar runaround at Rite Aid today but at least they were cordial. Walked into Tuttle's and they had my prescription ready in 15 minutes. It's refreshing to deal with a pharmacist who knows his business and has the autonomy to use his own judgement. read more

I made a covid test for my friend who needed it for work. We don't have a car and it was a drive thru.. I knew but I was hoping to get it done walking or something, we walked miles to the location, when we got there I tried to explain our car issue but they didn't do the covid test. read more

I appreciate the service at the pharmacy. The people there are super sweet. All except one person. An older white man became really defensive when I asked for a prescription that wasn't ready yet. It was a miscommunication and I do not appreciate the defensiveness from that. The person before me was treated really nicely but it was completely different for me. (the customer in front of me is also a white man and I am not) smh it takes away a star from cvs. read more

This CVS is listed as "Open 24 hours" online. I called the main store number at 1:15 am this morning to confirm they were open and the automated call system confirmed they are open 24 hours. I arrived around 2:30 am to find a handwritten note on the inside of the entry doors stating "CVS will reopen at 4:30 am". Very disappointing when you are running out for emergency Pedialyte for the baby. I now see another reviewer mentions this happened to them as well so not sure what the deal is with this store. read more

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Oh hey guys, I have an amazing business model idea! Let's buy out a bunch of drugstores, spend six months remodeling them and installing horrible carpeting, then rearrange everything in the store, discontinue some items and raise all the prices!!! CVS, why you so janky? (Is it my fault I can't find ANYTHING in this store? And why does it have this new bright brilliant Beauty 360 section that stole its color and lighting scheme from the Apple store while the rest of the store looks like its got some kind of rundown 60s throwback theme going on? The only reason there is a star here is for the Chase ATMs inside.) read more

I would love to put a negative star. Went to the pharmacy after I spent most of my day at the hospital on Sunday 7/7/24 and I sent my prescription over to the closest CVS and the pharmacist there, Vito, was horrible. He said he needed to "verify" my prescription because they've been getting fake prescriptions and a whole bunch of other excuses like "you don't have a profile with us". But there was no need for the verification because it was an electronic prescription straight from the hospital. Vito ended up canceling my prescription because he's petty and horrible at his job. I was in pain and frustrated because he said I wouldn't be able to get the meds until Monday. All of this was false, because I called the hospital and they said that that whole situation should have never happened. I believe Vito the pharmacist took one look at me and saw the hair bonnet and pajamas and thought I looked like someone trying to get their fix or something? But it was a horrible experience. The hospital ended up fixing everything and I was able to get all my meds at a different CVS off Mendocino. This pharmacy is horrible, they don't like helping ppl and they're not even good at their job. Please get a different pharmacist that actually likes helping ppl instead of making assumptions on others. read more

I've been in millions of CVS stores. This one makes me feel spooky. What is it? The ghost town feel from the lack of customers? The dim lighting? The unusual layout? The half empty shelves? The lack of employees? Call me a peasant, I prefer to get my incidentals at a brightly lighted Walgreens. read more

Such CRAPPY service. If you have an alternative pharmacy- use it. A 5:00 promised cancer drug wasn't ready the next day at 11:00. Don't use CVS if you can help it. read more

Absolutely a disorganized and rude pharmacy. Asked for an answer to a quick question, ignored and then met with 'I don't know'. When they were my pharmacy their phone system was down on a regular basiS, they did not fill prescriptions without a ton of follow ups and this was for easily filled, non-controlled substance. I finally, after another session of their phone system not working, switched to Dollar Drug. Best mover ever. The folks and pharmacists at Dollar Drug are professional, courteous and extremely helpful. No need to do anything except use their phone system and yup, you get your prescriptions as one would expect. My recommendation, switch to Dollar Drug. DollarDrug.com Santa Rosa, CA read more

If I could leave less than 1 star I would. This pharmacy is a joke. It is absolutely ridiculous that they are so short staffed that it takes 2 weeks to do a prescription refill. They tell you when to pick up the medicine and blow up your phone with texts to pick up only to go in a find they have filled nothing!! My husband is diabetic and has meds due on the first of each month, go to pick up and they say sorry, we can't fill as we're behind, come back on the 8th. Go back on the 10th only to be told by the same guy, sorry, we're short staffed and your meds are still not done!! With the exception of John, who is incredibly helpful, this pharmacy is a joke. DO NOT RECCOMEND IF YOUR LIFE DEPENDED ON IT!!!!! read more

I've been going to this pharmacy for over 40 years, when it was Longs and Roger was the head pharmacist. Kim took over when Roger left and continued on in serving the community with distinction and compassion. What can I say about this place? The pharmacy staff work their fingers to the bone to make sure all their patients get their meds as quickly as possible, even when corporate cuts the staffing hours below a reasonable amount for a store of this size. I know I have the absolute worst, most convoluted insurance you have ever seen and they're still able to run a gauntlet of government red tape to get my scripts covered and filled in a timely manner. I honestly can't say enough good things about this group of dedicated people. I wish the rest of the health sector was staffed and run like this pharmacy. Well done guys, I'm privileged to be your customer, thanks for all you do. read more

Every time I go to this store I have to come back in "an hour and a half", or "tomorrow." Even when I've called ahead an they've said it would be ready! If you get indignant it becomes clear that no one who is serving you gives a rat's arse that you've had to spend your day off making three trips to their store to finally get your prescription! The worst customer service ever! read more

Several times I have gone into CVS And the manager, the manager of the store is wearing her mask below her nose! I see her constantly pulling it up above her nose and then touching peoples items. This happened today October 7 and will be the last time that I will be patronizing CVS at Santa Rosa 4th Street. read more

Unfortunately all the negative reviews for the 4th St. location are true. Honestly, this CVS has the worst service of any pharmacy I've ever used. I moved here two months ago. I waited in line for close to an hour. I've requested auto-fill twice, via text response and in store. They were over a week late filling my last prescription and ignored autofill. When I called to find out the status they told me it would be ready by 5. Not only was it not filled by 5, but they couldn't fill it till the next day and I waited in the drive through for an hour (I was the only car). No apology. Bad attitude from the male Pharmacist who could care less. There's no excuse for the poor management of this facility. I can only imagine how much worse it will get once they start issuing with COVID-19 vaccine. AVOID THIS LOCATION AT ALL COSTS! read more

Moved my prescriptions from Walgreens to CVS and did encounter some issues with supply chain on some of my medication's. CVS was very helpful and very considerate. I am so thankful I left Walgreens and their horrific pharmacist and staff. read more

Rudest most unsympathetic pharmacy I ha e ever worked with. Don't answer phone, don't meet deadlines Head pharmacist extreamly rude Are they understaffed ? Best suggestion go to a different pharmacy I will never step into another CVS for any reason ever Treated like a common criminal Best of luck to them ! They need it read more

I go to this pharmacy because it's close to my house that's the only reason. The pharmacy is very slow and doesn't seem to have an organized system of a line to pick up medicine. You can use the drive-through window outside but it's also extremely slow. Pharmacy manager if you're listening please do something about expediting the process of picking up medicine. thank you read more

This pharmacy is absolutely the most rude screwed up place I've ever dealt with. I took a script there to be filled that the emergency room doctor wrote for me. They told my wife that the medication would be ready at 2pm! She goes back at 5pm and it still isn't ready. Finally at 6pm, they hand her a copy of the original script back with a note saying the dr cancelled the prescription and to follow up with pain dr. I called the ER spoke to the ER dr who said she did NOT cancel the script. She said CVS screwed up. When I brought this to CVS attention; the pharmacist said... "Oh no big deal.. you have other pain meds at home..... just double up on that!" Needless to say I will never ever trust CVS again and my reg pain dr is pissed at CVS for dispensing medical advice w/o a drs license! Screw you CVS! P.S. If I could, I wld give you a negative 5 stars! read more

I've had really great experience at the pharmacy. They took me as a walk in for a flu vaccination and I was in and out in 20 minutes without an appointment. I would give the pharmacy 5 stars and the rest of the store 3 stars. Outside of the pharmacy, I can never locate an employee to help me find things and aisle organization is a bit odd to me. read more

Horrible and rude pharmacy staff . We always get better service with our friendly neighborhood drug dealers. Sad but true.

I am sick and tired of the pharmacist that fills in over here on weekends being rude. The fill in pharmacist at this place, Welsey might b last name, he was so rude he would not give his name. I am a cancer patient getting a new drug. That idiot was so rude when I simply asked what the new medication he just filled was. This man should be fired for the way he speaks to customers. Ive had it. Beware of these part time pharmacist. Doubtful this one can even fill a script properly. Horrible to get new medication and have a pharmacist treat you like an idiot. Go someplace else. read more

Terrible customer service. Been sitting at the drive through window for fifteen minutes and no acknowledgement or service.

I called to find printer ink & a clerk by the name of Misty helped me. Out of 3 places I called, she was the most customer service oriented and helpful. read more

this cvs is convenient because it's close to me, but the pharmacists are the stupidest people I've ever met. Constantly I am told prescriptions are ready - wait in line, only to find out they're not even close to being ready. Even calling on the phone is a 30 minute ordeal of being put on hold and then receiving little to no help at all. Tonight I called because two very important medications had been in process for days at this point, both of which I am out of, I was told that "uhm, they might be ready like, tomorrow?" And when I expressed that I had been out of them for days and really needed them she acted as if it were this huge thing & finally told me I could pick them up within the hour. I called back an hour later to make sure only to be told they were out of it - which I had not been told at all. They ended up making it work and giving me a different manufacturer of the same medication and I went to go pick it up only for the same situation to happen. The girl helping us clearly had no idea what she was doing. She charged me for a prescription I didnt even want to pick up, without telling me the other 3 she was giving me. We went back and forth and she said they were out of the one I needed - to which I said I spoke to the pharmacist. She was clearly annoyed, and said "yeah it'll be a minute". Finally I got the medication. I am absolutely floored that a pharmacy operates this way, and that the people they are hiring can't even PRONOUNCE the medications they're filling and handing out. There is clearly no communication between this staff, and they always are behind or have an hour long wait for medications. This is the absolute last time I'll ever get my medications from this pharmacy. read more

Not truly 24 hours. They randomly write a sign in the window with what time they will reopen.

I have never experienced more frustration with an attempt at purchasing anything in my entire life. Inept, rude, accusatory, and completely unqualified to work with human beings. I have never written a review for any business, but I had no choice but to warn others away from this location. The CVS in Redding (Cypress) has been incredibly helpful and efficient, but the SR 4th street location is absolute garbage. It either needs to be restaffed, or closed to save this company's reputation. Update: After my last dealings with them, CVS on 4th street called my doctor's office to tell the staff there that they are idiots. That about sums it all up folks, thanks for coming. read more

So I bought $15.00 insoles and neglected to get a receipt, but I have a membership with them so no big deal right? I go to return them and can only get a store credit for them, ok fine; but now it's only $10 that I'm getting back. Guess there's no point in having rewards with them, the cashier basically implied I stole the insoles and I'm probably going to continue to shop here and leave shitty reviews for shitty service. Because they're near the house. Big middle finger. Thanks read more

I can not speak highly enough for the pharmacy staff. They have gone to extraordinary length for me at times when they didn't have to. They are always friendly and helpful. I can only conclude that the one-star reviews came from one of the really unhappy people (you just can't please) that I've had to stand behind in line. read more

Seriously? All the negative reviews in a row seems ridiculous to me. I am very happy with their service and prescription turnaround. read more

This store has had long lines each time I've come here (but it was a weekend) and both kiosks for coupons and checking prices was broken. It's still an average cvs, but it does seem a little rundown. read more

What an interesting store-- much of it is slightly better than shopping a dollar store...and then you get the high end cosmetics counter like you walked into a major department store. I don't know what to make of it! If you are staying at the Flamingo, this is a good place to dive into if you forgot some toiletries. read more

If I could give them zero stars I would!! The worst pharmacy EVER! I refilled my prescription online, they sent me a text saying it was ready, I get to the pharmacy and they say it's not ready. So I ordered it while I am there, and return for a second visit. They say they don't have it ready. Then they call me later and say you need a card with a number on it in order for us to process the order but they have to have it in person. So I return for a third time with the card and what happens there out of the medication! Seriously people?!?!?! read more

Love the last remodel where they blocked off the aisle leading to the pharmacy so you have to walk through two more aisles to get there. Then there is the ministry of misinformation about what drugs are covered by what insurance. This review would be two pages long if I gave you the details but in a nutshell, they just can't get it right. We changed doctors and I literally spent hours calling CVS, then insurance, then the new doctor then the old doctor. And not one medication had changed. The latest misinformation is that I was told "They never cover that med on your insurance." Called the insurance company and here's some good advice from them: "When CVS tell you something isn't covered, leave it on the counter, go to your car and call us so we can straighten them out." Ot better yet, avoid this pharmacy or CVS in general. read more