This pharmacy is obviously understaffed, but can the older platinum blonde pharmacist please wear her mask? She had her mask down while on the computer in the pharmacy for a full 5 minutes, so I told the lady helping me at the window to please tell her to wear her mask. Then, she gets off, and is shopping in the store and continuing to lower her mask as she walks around. What on earth? read more

August 30, 2020: Pharmacy clerk I've never seen before (so perhaps a temp) jumped from neutral to confrontational instantly when I questioned why my prescription (which was supposed to have been ready at noon the day before) had not been processed yet. My question was civil and without inflection; her answer was dismissive and rude. Essentially, she was saying she didn't want to deal with the issue, resented being questioned and didn't have the basic customer service skill to even say, "I am sorry, here is the explanation, would you mind very much waiting for a few minutes while we expedite your order?" Wish I had gotten her name and hope she is not a permanent addition to a normally very professional and helpful staff. read more

This pharmacy never answers the phone and when they do they hang up on you. The people working in the pharmacy are rude and disrespectful. The pharmacist themselves try to play doctor and refuse to fill medication for some reason or another until I set them straight on my medication & then they fill it. The lines are 30 plus minutes long because they are constantly under staffed or when enough staff is there they are standing around doing nothing. This is the worst pharmacy I've dealt with and even talking to the corporate office didn't fix this disaster of a pharmacy. read more

I am giving a ONE rating, simply because there are some nice people who work in the Pharmacy here. SOME nice people. I needed an auto refill for a blood pressure med. I have three left so called and through the recorded message found out it's waiting Dr. approval. But, it won't be ready for five days. Do the math, I'm going to run out. So I called to find out if I could have a few pills until it was ready (and I wanted it mailed...not going into the pharmacy where people are waiting for Covid tests). I waited one hour and five minutes on hold. Absolutely unacceptable. But if you hang up, you start all over. Finally call answered and I explained my situation and he said, "sure I can give you a few interim pills, come on by". I asked if the drive thru is open and he said, "not when we are doing Covid testing". What? How does that make sense? So I asked if they could be mailed and he flat out laughed and said no. I told him I wasn't coming into a space where people are waiting to have testing done as many probably think they have Covid. He said, "there is only one person here right now...put on a mask and run over here." Why was I on hold for over an hour when there was only one person in the pharmacy line? I told him their quality of service is non existent anymore and I was seriously thinking of going elsewhere. His response..."I don't blame you. I would". Nice. read more

Stopped by for a quick 2x2 for a visa application, did not have many troubles as stated in many reviews prior. I will admit the staff was very unhappy when dealing with me, but was very quick in the photo process. I was told how much the cost was up front and what I needed to do in order to complete the photo process. I was in and out of the store in under 10 minutes, which to me is peace of mind. I will probably stop by again if in the area to pickup travel items (Shampoo, Soap, toothpaste, etc) as CVS usually has a good stock and good prices if you are a member. read more

I would've gladly given the store five stars because the exterior and area where they sell everything is very clean but when I walked into the ladies restroom and saw this, I thought..."OMG!" read more

CVS Pharmacy - Super friendly staff and what I thought was a clean store until I saw this in the ladies bathroom! - Drugstores Near Me - SANTA ROSA, California

Update, I forgot that i wrote a review of this abomination before but I'm prompted to continue. My wife still uses (until today) this place because it is convenient for her to pick up her regular prescription. They have now started filling it in technically a two day supply at a time when the script is clearly written for a 30 day supply so my wife has had to pay her co-pay for every two day supply. the last 3 times she went she was directed to the "service" window where they "fixed" the problem in their computer but the situation hasn't changed. This is clearly a problem built to scam mostly elderly people that may not be able to advocate for themselves. I am setting up my wife's services at a different pharmacy now which I should have done a year ago. Please stay away from this pharmacy. THEY ARE RUNNING A SERIOUS SCAM. read more

Being able to speak, read and write in English should be a prerequisite for working behind the pharmacy counter. It also wouldn't help to have lay knowledge of some basic over the counter medications. I called the pharmacy to check on the availability of Primatene tablets. After failed attempts at phonetically pronouncing the name of the medication and spelling it out to the woman on the phone she answered with "we don't carry this medication." I thought it wise to call the store manager for a second opinion. As suspected, they DO carry the medication. When I arrived there was a 20 minute wait at the pharmacy. The two women that worked behind the counter were about a slow and as dumb as you could possibly hire. When it was my turn I asked for the medication and she said they were out of stock. I made the manager do a double stock check and sure enough they're sitting right there on the shelf. I will never come here again . read more

No one answers the phone in the pharmacy, apparently "please hold a moment" means please hold for 20 minutes. All I wanted to do was see what the problem was with my prescription. The service here has always been bad but now I'm tempted just to switch pharmacies all together. read more

I showed up at my 10:00AM appointment for my flu and shingles shots that I made through their web site. They said they don't do mornings and the next appointment is next week. They said the web site doesn't know this and there is nothing they can do about it. They made no attempt to contact me and there wasn't even a sign saying they weren't honoring AM shots. All said with a shrug in her voice. read more

Pharmacy ripoff! I am on Medicare, with a Blue Shield supplement. My doctor sent them a prescription for Advair and Albuterol, for my asthma. When I went to pick it up, and they charged me $80.00 for the Advair, and $40.00 for the Albuterol. I complained, and they said, "Gee, maybe you should select CVS as your primary pharmacy. This is a total ripoff. When I had Kaiser, and was not on Medicare, my prices were $15.00 each. I know somewhere, there is probably a class action lawsuit against the unfair and probably illegal practices of CVS, and I am joining it. I won't even go into a CVS anymore, for anything. Don't shop CVS. So, I had my prescriptions moved to Walgreens, and I was charged $5.00 for the Advair, and $5.00 for the Albuterol. Here's another one: I also recently purchased the 100 packet box of Neil Med saline packets from the Safeway pharmacy (while grocery shopping), and the price was $12.45 (out the door). At CVS pharmacy, that same box of 100 Neil Med saline packets is $16.99 ($17.00)! CVS is a total ripoff! Don't shop CVS. Further investigation also showed that Target products are 20% less than those same products at CVS. CVS prints a giant receipt with coupons, and that gives the impression that you are getting a reward, for savings of large amounts on specific products, but then you are in the store, and you'll spend 20% to 25% more for other items. Comparison ship, and you find the same results that I found. Good hunting, and...Don't buy into the bait-and-switch at CVS! read more

Totally rude, ignorant, and lazy cashier. Nose sticking out of her mask. Borderline health hazard. I only went to this location because my friend needed to pick up a prescription. I should have known as soon as I parked that this location was in despair. Broken glass, urine smells, blanket, sleeping bag, and garbage cans overflowing, all right in front of the entrance. My friend stood in line at the pharmacy. I look around the store to find some paper towels and a couple other items. I notice that every aisle has hardly any merchandise on the shelves. After about 10 minutes I make my way over to the pharmacy. I see my friend being called over and as soon as he starts walking towards the pharmacy tech, she turns around and walks to the back. I can see her smiling, laughing and talking with her 2 coworkers, leaving my friend standing there for almost 10 minutes. It really bothered me but my friend did not seem to mind. So I did a little more shopping and went to check out. The self checkout was full and there was one employee standing there doing nothing. I asked her if someone was working the registers and her reply was to ask me if I had alcohol. I told her that I did not. She then told me to use the self check out. There are 3 self checkout stations and all 3 were being used, and 2 more people ahead of me. I asked why she could not ring me up. She huffed and puffed and rolled her eyes at me. I asked her what the problem was. She tells me that if I dont have alcohol that I should use self check out and that they are trying to get everyone to use self check out. She continues to tell me that she still has to stock shelves and do some other work and that I am wasting her time. At this point I know I am dealing with a moron and just need to pay and get out. She tells me a total of $54.98 I put my card in and I see a different total of $59.88. I ask her why she told me $54.98 but the total was $58.98. She then rolls her eyes again and says that there is $5 tax, like I am some idiot. I understand that finding decent employees must be difficult because this lazy, rude, ignorant, young lady has no business in customer service. I will only go back this place to return the broken / used item that I purchased the other day. Will probably have to add to this review after dealing with that BS. Also they have posted hours as 24 hrs. 7 days a week. The owner is too lazy to change the hours on website and social media. That should tell you a lot. If this location is still here a year from now I would be very surprised. read more

James a cashier there is amazing. Always go at 6 am always greets me with a smile and helps me when I need assistance.

Omg, they are the slowest pharmacy known to mankind. I had my RX ready and they wouldn't give it to me because they couldn't figure out my birthday & kept sending me back to the end of the line. I finally gave up and left after waiting for over an hour. read more

CVS advertising claims in multiple places that their pharmacy/photo dept locations offer photo services such as making prints from negatives, etc. They do not. I wasted a 40 mile round trip to this location today to find this out. read more

BEWARE. The Pharmacy part IS NOT open 24 Hours, despite the very large OPEN 24 HOURS sign on the front. I learned this the hard way. I was released from the hospital after midnight. I told the doctor I would pick up my prescription at this location. To make a long story short, I went all night without my post surgery pain killers. read more

Obtained a prescription from here the other day and the IVR system was difficult. Eventually got my medication but it took a while and effort on my part. IVR needs help. read more

WORST CVS EVER!!!! I will NEVER shop here much less attempt to pick up something IMPORTANT such as an RX from this location! I was out of town and had a prescription called in, after 3 attempts to receive and antibiotic, which was crucial; I was AGAIN told the RX was never called in. I later verified that the prescription HAD been called in ...4 days prior to my 3rd denial of medication. The cashier at the pharmacy window (can't imagine she is a pharmacist or technician with her incredibly uncaring demeanor) was incredibly rude to me every time and acted as if I was wasting her time. The last time I came in the manager, also a woman; approached me while I was in line waiting in the pharmacy line and very rudely asked me if I needed help finding anything....when I was obviously waiting in line to pick up an RX. The majority of the sales people in this location have NO clue what sales or customer service is! With the exception of the one cashier that was being reprimanded in her cashier station IN FRONT OF A HUGE LINE OF CUSTOMERS by the rude and angry manager; for whatever reason (by the same manager that was rude to me). Waste of my time and absolutely DISGUSTING that I was told my prescription had never been called in. I was treated as if I was a drug addict trying to get pills that were not for me when I was trying to pick up an antibiotic that was very necessary! What a Horrible and Disgusting representation on "Health Care" I will be sure to tell everyone I know about my experience! If you do not want to help people that are in need of medicine then find a new occupation, PLEASE! read more

The worst. Consistently the worst. I haven't dealt with them in 8 years and my dermatologist's office accidentally filled a prescription there, which triggered my insurance, which made it impossible to pick up at my regular pharmacist. When I called to ask that they reshelve it so I can pick it up elsewhere, the ATTITUDE, man. The pharmacist literally said, "Well it's not MY fault. Don't be mad at ME." I was never angry, nor raised my voice. I was just clear. But that whiny kind of response and their inability to take responsibility for anything is indicative of the lack of care and professionalism over there. I'd sooner chew glass than get a prescription from them. Also was on hold for ten minutes before I ever got to speak to anyone and was terrorized by the music and ads about beauty standards and the flu the whole time. Why would any health care practitioner make this their default pharmacy? read more

If you enjoy waiting in long lines, send your RX to this pharmacy. I just transferred mine over to Safeway - no line whatsoever AND I got a $25 gift card for transferring prescription! read more

After continuing issues with long lines as well as poor staffing and service, I finally decided that the convenience of the location was not reason enough to remain a customer. I've moved my prescriptions over to the Walgreen's on Mission and was pleased at how easy the staff at Walgreen's made it. Unlike CVs when Walgreen's said they would update me about my order status they did. I'll be glad to never have to set foot in CVS again! read more

Guess I'm in the minority....store is not much to look at and the parking lot is a nightmare, but I was in and out of the pharmacy in 5 minutes. No problem for an out if town prescription refill. Nice staff. read more

Did anyone know that if you're at CVS late at night browsing for more than 29 mins,an employee will basically kick you out on the 30 min mark... because you've been there "too long". Even if they're 24/7 So it's 2AM and I decided to grab a few stuff from CVS 4th St coz they're 24/7. Anyway so I kept being indecisive about I wanted to buy and you know us women like to take our sweet time deciding between things in life. Like this particular night. So I kept going back and forth between aisles,trying to decide between what brands of product to buy. So I thought I needed help from Mr.Google (for reviews) so I can decide on what product to pick.I finally made my decision. Went to grab it.And just as I was reaching for it like literally,an employee comes up to me and in the nicest way he possibly could be,he basically told me to either buy something or leave coz they'll suspect me of trying to steal stuff. I wasn't sure whether to be offended and start throwing a fit or go to Walgreens & spend my money there. But I held my cool,walked up to the counter. Manager was cashier and I asked her,what was that all about. So she basically said "Yeah it's just coz we have high volume of theft here blah blah blah ,if you're gonna kill time just let us know coz we usually don't just have people hanging around here".... I was like oh really?? Paid my stuff and walked right out.. that will be the last you'll be seeing of me. If I'm going to buy something I want to make sure that my hard earned money was worth spending especially on Eczema creams and what not. They are not cheap! I shouldn't feel like I have a time limit to buy anything with my hard earned money.After all, it's your customers money you get paid with, the least you can do is give your best customer service you ungrateful people! So heads up people.. let em know you'll be killing time if you're there late at night.. so they won't suspect you of trying to steal. It ain't my fault yall get robbed all the time. What are your security cameras for then?? Screw that! read more

Not a well run pharmacy. Called on a prescription and waited 10 minutes for service. Then I called right back with a question on the prescription and was on hold 12 minutes and got disconnected. Phoned CVS pharmacy right back again and was put on hold with 3 people in front, even after I said that I had just spoken with someone and had a quick question. He said Sorry and was put on hold. After waiting another 18 minutes, I hung up. The previous time I went there because I was just out of surgery and needed a prescription, I was declined service because they were too busy to fill it that day. Went to Walgreens down the street and professionally received what I needed and gone in 15 minutes. read more

Filling an Rx for my pet. The phone system was a little annoying to get to a person, but once I did, I hardly had to wait. Didn't have the Rx# when I called, no problem. The friendly staff found us in the computer right away and asked when I wanted to come by. Ready for me on time. As little wait as to be expected for other customers, but again, the staff was efficient. New layout and decor is great in there, by the way. So much better than most CVS shops. My other shopping needs accomplished on the way out. read more

I like how the pharmacist tech said she'd call me back in 30 mins and she never did, so I went up there and didn't really feel like dealing with her, she wasn't there. but seriously this place is freaking terrible, rude ass cashiers, and everyone looks like they're a damn zombie in this place, I'd go out of my way and go to the walgreens on Mission. read more

This pharmacy is the worst. The line is ridiculously long and it's sad to see senior citizens slumped over carts waiting in it. The drive through is rarely open. The pharmacy staff is great but the management isn't. They delivery service they advertise delivers once a week on Wednesday afternoon. I haven't tried it but I wouldn't assume it works. read more

Wish I could give 1/4 of a star.kimneeds to train her crew. Last time there a nest hat woul cost $10 was charges $409,because they did not check it was coveredbymy medical plan. Really feel sorry for staffed they have to bear the ire of frustrated clients. read more

Terrible Pharmacy! Never ready on time. They mess up my prescription all the time. I try and give them the benefit of the doubt but they are horrific! Dont send me a text saying my prescription is ready if it is not. Very frusterating! I'm moving pharmacy's today! read more

There seems to be a pattern pertaining to the pharmacies of CVS stores in Santa Rosa. I've been a customer of the Bennett Valley store for over forty years, Longs before CVS, and Bill's before that, and have never experienced the current level of efficiency. Watching the staff work is like a skit from Saturday Night Live...only it is not funny! Nothing is ready when it is supposed to be ready. I have heard every imaginable excuse from the staff there. Things like: "This is only my third day. Or, "I don't know why we didn't call your doctor. We've been very busy." Or, my favorite, "Tom and everybody else walked out, and went to work for Kaiser, so it's not our fault." Yesterday, I spent twenty minutes waiting in line at the "unmanned" pharmacy cash register. The other six people in line were all discussing the same topic. That being, just how much CVS Bennett Valley has gone downhill, and how their orders are always late, or worse yet...wrong!. If you have other options to obtain your Rx, I strongly urge you to seriously explore them. read more

if i were reviewing the pharmacy only, i would give it one star only because zero is not an option. virtually every member of the pharmacy staff is rude. they always make me feel like a drug addict for having medications... i seriously don't understand why any of them decided to work in a PHARMACY. the extra star is for the cashiers at the front who are all super friendly and great. read more

This place was alright until one day I went in and paid for my painkillers at the pharmacy. I walked with it in my hand and receipt on it. Sensed I was being followed. Not sure if it was my black suit but THE STORE MANAGER PROCEED TO ACCUSE ME OF STEALING AND TRIED GRABBING THE PILLS OUT OF MY HAND!!! I showed her my receipt and she blushed, said sorry, and ran away....... I wouldn't have taken much offense to it but I've never been accused of stealing ever! and that's the SECOND TIME THIS HAPPENS HERE!!! read more

CVS 4th Street is an awesome store! Love the reset and shelves are efficiently restocked. Customer service from Managers, checkout clerks, and help in store is the best. I enjoy shopping here and CVS has great pricing and many new items hard to find in other similar stores. I always find more than the list I go in with. They even have items I use to drive to Ulta store to find. Plus 24 hours...Check it out! read more

DO NOT GO TO THIS PHARMACY UNLESS YOU LIKE HORRIBLE CUSTOMER SERVICE AND LIKE BEING ACCUSED OF COMMITTING FRUAD. My son has Medi-cal and is on many medications. They never fill them timely, only once you get there, even thou the texts say they are done. Brooke the pharmacy tech accused my son of Medi-cal Fraud (fraud is a word she used many times in a matter of 5 minutes and was very loud, so numerous customers could hear) because she got an error trying to run his Medi-cal card thru. As a previous Medi-Cal eligibility workers, and medical billing for 2 different hospitals, I know this system. She entered his BIC card wrong and got a date error. This is the default code if things do not match by the State system. Instead of checking to see if she entered his card # wrong, she accused him of fraud. When another pharmacy person entered the CORRECT #, it came up showing eligibility. Since Brooke does not seem to understand the definition of SLANDER I will quote for her " the action or crime of making a false spoken statement damaging to a person's reputation". Accusing someone of committing a crime, which is what she did, when it was her error is just plain incompetent, horrible customer service and making CVS liable for her negligent actions. They constantly refuse to fill his medications, or refuse to fill timely. They are beyond unprofessional. Brooke even told us to go the the Mendocino ave store. She is literally telling customers to go somewhere else. Kim the pharmacy manager spends more time talking about non work related things, and petting dogs customers bring into the store. I have witnessed this numerous times, even when there are 10 people in line, she is not filling RX's, she is playing with a DOG in the pharmacy. I hope she washes her hands before she handles your prescription. Hope you are not allergic to dogs after she plays with dogs then fills your medications. I could go on and on about numerous other issues. I got the corporate info, and planning on filing a formal compliant and contacting the pharmacy board also. Update, just went to CVS Corporate and filed a formal compliant against CVS 4th St in Santa Rosa. read more

This pharmacy needs a serious inservice regarding basic manners and communication skills. First of all, I went by and they made a copy of my insurance card a month ago because I had new coverage. Today they did not have my current coverage. They thought I had no insurance. Then I asked about one med that I was picking up. They had no record of it. I got a message from Sutter that they had sent it in. My frustration isn't that there is a break down somewhere in the system. My frustration is that the clerk doesn't care to help straighten it out. And then I asked to speak to the pharmacist who I can see standing there and the clerk tells me I have to come back in 20 minutes because the pharmacist is out at lunch. I saw a customer in front of me pick up meds. It is against the law to dispense meds if a pharmacist is not present in the pharmacy. So either the clerk is lying or the pharmacy is breaking the law. When I finally spoke with the pharmacist he didn't really care either. He asked me if I didn't believe him about not having an order for that one med they were missing. Just a simple "I'm sorry there seems to be a mix up" would go a long way. read more

Stay Away! I have (soon to be had) a prescription here. when I arrived yesterday around 4 p.m. or so to pick up, there were 10 people in line and only one person waiting on them. What galls is that there were at least 4 other people working in the pharmacy but they were too preoccupied to open up one of the two other customer service counters. I just left the store without my prescription. I had this very same experience three months earlier and called CVS customer service in Rhode Island but nothing obviously has been done. Awful, simply awful. read more

Worst pharmacy ever. The people are so unhelpful & rude. I've had to come back multiple times to get prescriptions after the Pharmacist has called me telling me its ready. This place is the absolute worst read more

The staff here are friendly. They greeted us hello and assisted us with finding our items. They also have a good selection of Sonoma wines.

When it comes to sending money they are always the ones i have the biggest problems with. Somehow their system is always down. Anyways I've seen the same employee on several occasions tell other coworkers to "put the sign on." Very sad to see how lazy some of them are to do their jobs. read more

I shop here often due to its close location to my house, and the fact that they have cheap cigarettes. I have shopped here many times before this, and never had a problem. Tonight however, was different. The cashier that rang me up was a younger guy, and the whole time he was ringing me up his shift supervisor (a girl that looked to be in her early 20's with blonde hair) was standing behind him, glaring at him and me. He was more than pleasant. His shift supervisor however, was rude. After he rang me up for my cigarettes, as I was walking out the door, the girl said, under her breath "you're going to die, smoker" I was amazed! I understand that smoking is not a healthy habit, however I am a customer, and even if this is how this young girl feels, it is not her place to judge her customer, or say anything to her customer for that matter. Also, I went on the CVS website to file a complaint, and they do not have a way to send them an e-mail about this situation. What decade are they living in that you have to call or send them snail mail in order to contact them? I might be going in tomorrow to talk to the actual manager. read more