This is about CVS customer service for trying to get help on a multi vitamin order which does not…read morego through and online rep after getting disconnted on the phone 3 times transferred me to a Manager named Dan who I just asked a simple question as a senior citizen as the order doesn't go through & they are charging for delivery with an order over $40 and either he disconnected me on purpose or the phones have a transfer issue. I will not order online on CVS again and will keep all my business to Walgreens who I have great expereince both online and in house.

Every time I go pickup my prescription @ the CVS on 66 High Ridge Road there is an Indian ethnicity…read morepharmacist named SAMIYA & her Co-workers Tech Julian both of them are so rude & have an attitude and a nasty face towards me all the time. they are not friendly with customers, give me hard time, and make me wait for an hour helping other customers with a smile. I would give 0 rating for this pharmacist's behavior, I suggest CVS should educate them on how to behave and help customers more instead of behaving in a nasty manner & having an arrogant attitude... if this continues CVS will lose business... big time...

One of the most unprofessional specialty pharmacies that I have dealt. They do not provide updates…read moreon the status of an approval, lie about their follow ups and then blame the patient for their short comings. Their response is that they have 1000s of patients can't follow up with everyone. If you are not able to deliver the service, then state that up front and both doctors and patients can decide if they want to do business with you.

This is my first experience with A & S and I am amazed at their customer service. They quickly got…read morein touch with me when the doctor sent in the prescription and delivered it the very next day. Even in the cold, the gentleman who made the delivery had a big smile and a thank you!

Their pharmacy window sucks. I've been waiting here over 10 minutes and they haven't even come to…read morethe window to help the person ahead of me. I called them and they're like oh they're working on it. It's complete bullshxt. If they can't help the person in a short period of time they should make the person come into the store. DAY 2. Sense of urgency? Core compentcy? Haha lmfao

Today I went to the store to get a picture that I order , I had my 4 month old and my dog with me…read more This boy tried to look for my picture and he couldn't find it, he asked me to do it again and I couldn't bc my coupon wasn't valid anymore. I asked him to help me and he said that he couldn't do anything! I asked for the manager and he said he was the manager! I was surprise, bc if you're the manager you want to help as much as you can, he didn't even wanted to see my email and everything! It was pretty rude of his part

Palmer Professional Pharmacy is a hidden gem in Greenwich, located at 49 Lake Street in a small…read moremedical building behind Greenwich Hospital. the parking is great. The pharmacist, Lou, and all of his colleagues are caring, compassionate and professional in every sense of the word. It must be hard in some ways to compete with huge chain stores, but what you get with a smaller independently owned pharmacy is a uniquely personal touch. When you call or come into the store, they know you and ask about your family. When they have had a family misfortune or loss, your caring and concern is returned to them because they have become not only essential service providers, but friends that you care about. Palmer Professional Pharmacy also does drug-compounding, and what is so important to my husband and I is that they provide and make up compounded, and chicken-flavored medications that my pet and former pets have needed. If you need something special fir you or your pet, they will order it for you, including over-the-counter products. Dr. Stephanie Paulmeno, Public Health Nurse

The pharmacist gave me very individual attention when my 9 yr old needed chewable antibiotics. He…read morepersonally walked down the hall to the doctor to explain what dosage he had in stock so that the doc could revise the rx and we could get the meds immediately. Thank you!

excellent service from everyone I have dealt with. really impressive when compared to the other…read morepharmacies around here

A nightmare! Many times they are out of medications. Long lines. Calls put on hold interminably…read more Very poor customer service. Understaffed. Parking is beyond awful. Stay away!

This place is a nightmare!! I thought I would do well by switching from the big chain pharmacy up…read morethe street to this local firm but boy was I wrong! For one thing, they cannot count out pills accurately... sometimes over or under by 10 to 12 tablets, they never deliver when they say they will and they ignore your specific requests to make their serving you the customer simple and without problems. At a recent delivery, I was promised that before they would deposit my check, (a payment on my house account,) that we would go over all the errors and get everything straightened out. .....Accounting wise and Rx wise!!!! So much for that promise... They did not wait for me to go over the concerns I had with them and I was unable to get my meds correct count wise. (It really could not be simplier... I take 4 meds each day and my Rx's are written for 30 days each refill... so why do I have some pills left over and why do I have broken tablets in my pill bottles? I am going back to a chain... at least when they count your meds they count to 30 accurately. When you rely on medications as I do errors like this are not acceptable. One of my meds cannot be skipped and I was out so I called for a refill....they never showed up and I had to page them via their emergency pager system... that took forever! When they showed up they gave me one pill even tho they promised 3 to get me thru the weekend. Band aids, shampoo and Tums are one thing but Rx's and daily heart meds are another! In short I suggest that you stay away from Hope Street Pharmacy!

I agree with you Gary Z. This is by far the worst pharmacy I have ever been to. I walk in to fill…read moremy medications and every time I went here I've had to wait at least an hour, when they have almost 20 people working there. That's just the tip of the iceberg, I need specific generic brands as others don't work well with me. When I request the specific generic brand I must have the person I'm talking with has absolutely no clue as to what I'm asking. Not only that, when they do finally understand what I'm talking about I still get the wrong generic! Also, the service and treatment is just terrible. The people they have working there are mostly kids still in high school so you already know they have no clue about pharmaceuticals and they always give you an attitude nomatter who you speak with. That's not all, when you walk in to fill your RX your going to wait at least 45 minutes even if your the only customer there. You will also be questioned if you really need the medication as if they're doctors, and you have to make sure that the prescription is written perfect by your doctor. Why? Well a couple of the medications I take cannot be stopped suddenly or I will have seizures and stroke which is not understood at this pharmacy as they denied my medication even after they called my doctor who even gave the override. When and if you do get your RX here, make sure they double count it in front of you. I do not recommend this pharmacy and neither does my doctor after I told him what goes on there. Even a few friends I have said it's the worst pharmacy they have ever been to. Expect to have someone with no idea about pharmaceuticals, have no medical background, and are probably still in high school to herass you, question your doctor, over charge, and most likely deny filling your RX. Don't be surprised if you have to wait over an hour and find yourself missing a few tablets of your medication. This place is the ideal way how not to run a business and show no regard to your health. I hope this warning reaches those who medically rely on a medication(s) to function in life.

So my order was delivered. I was abit skeptical being my 1st order and I never been inside this…read morecompany. Rest assured their stuff seems good quality, they seem to be friendly and polite well put together. I am getting NAD filled through them and I will have to say it seems no different then my local family well trusted source, so let me get to the details of what I got. Professionally packaged, In a cute little foam freezer thinggy, and the ice was still cold (gotta give FedEx the kudos for getting this out same day) but it was Greenwich that packaged my stuff down to the tape securing the lid. So if your thinking of ordering I work in medical field (cardiology) and have to say this was well presented, packaged and cared for thank you for knowing what we want, need down to the smallest details. This does matter TYSM -ken

Impressive selection of skincare and anti-aging products. Beautifully displayed, bright clean…read morestore. Greenwich Pharmacy is an independent pharmacy, not part of a large corporate entity like CVS or Walgreens. It has a boutique luxury store vibe. They offer free delivery locally (see their website for details). Once, when I had a question about a generic brand, I called and the pharmacist was very knowledgeable. After having a bad experience with a low quality generic drug (from a big name pharmacy in NYC), I'm picky about where I fill prescriptions. I check prescriptions myself - including the name of the generic pharmaceutical company. Taking a medication isn't a trivial thing - quality is vital. Consistent high quality and excellent customer service.

This store is a much needed addition to the Harbor Point neighborhood. My wife and I walk here…read morewhenever we need something from the store. The staff in the pharmacy taking and filling prescriptions for the most part are passive and shouldn't be in an industry which serves patients. They don't notify / communicate with patients when they need to. I've had situations when they couldn't fill a pre-surgery prescription and failed to let me know. I had to call in days later to find out and then come into the pharmacy in person. No notifications by phone, text or app either. When I brought this up, the girl behind the counter got nasty and made me wait in line for an hour while she did absolutely nothing to fill my prescription. I eventually contacted CVS Caremark and they told me this should never have happened to me and they ended up contacting the pharmacy directly to have my prescription filled.

Consistenly the least helpful team of pharmacy staff. They are unfriendly and quck to say no…read morerather then find a solution. Clearly, no one hold them accountable as they are well known for poor customer service.