The Westport Apothecary is by far the best pharmacy in the state !! It is a family owned pharmacy…read moreoffering personalized services such as immunizations , compounding medications and medication deliveries. The staff know you by name when they see you and go out of their way to assist by contacting your doctor's office if the prescription is not there. I drive from Fall River to go the Apothecary. Their prices are comparable to all other pharmacy chains. The value is outstanding. I highly recommend the Westport Apothecary. It's a real gem in a world where the remaining pharmacies have become retail chains with personalized services that evaporated when the giant conglomerates bought up all the independent pharmacies.

The pharmacist decided that to save money he would have my doctor switch my prescription to a…read moredifferent topical agent, but didn't tell me that was what he was doing. Purchased the wrong topical that doesn't work for me and didn't see that until I was home. The pharmacy refused to allow me to return the unopened product and refused to give me a credit towards my purchase of the correct topical agent. If their pricing wasn't so much better than standard pharmacies I would never use them again. I'm sure the pharmacist had good intentions, but the lack of proper communication with the patient is inexcusable. Overall disappointing experience.

I saved $35.00 on two prescriptions at Walmart Pharmacy doing a cash transaction. They were cheaper…read moreat Walmart than Walgreens where I had my insurance. The service was fast and pharmacist and tech were efficient and explained all the details of my prescriptions. Definitely would come to this Dartmouth,MA location again!

I have been going to this CVS for a while snd always seem to have difficulties. They always put…read moreprescriptions on auto fill despite my constant request to NOT do this!!! They often have trouble running my insurance (not sure why) when other CVS have no issue with insurance payment for the same medication. And then there was yesterday.... I waited in a line for the pharmacy about 7 people deep. One person on the register and three others back there not doing anything to help move the line along. FINALLY one of the three came and rang. I was in line about 30min only to get to the register to learn they had filled my script and didn't know why. Off to the drop off line. I asked what was going on as the CVS app I have said it was filled the day before. She said it was the insurance---- and with a few keystrokes insurance approved. Hmmmmm So then advised I could wait another for it to be filled or come back.

The pharmacy staff knowingly lies to customers. Auto refill prescriptions stay "in process" for 6-7…read moredays. Apparently, you have to call to get your prescription" prioritized. I was told that my latest refill would be "ready within the hour. Three and a half hours later, it hasn't even been started. Challenging the clerk resulted in a shrug. Waiting for the refill, watched the clerks lie to 5 other customers. For whatever reason, this store is in a world of hurt. But why go to a pharmacy that lies to you. Also if you are disabled and use the drive-through, they only do refills in one lane and the machine is broken at least half the time. Whoever is in charge of this store seems to have lost control, probably not safe to use.

All went well. I must admit, took me a minute to sort out all of the options. CVS does have…read moreincentive programs that are helpful for everyday household needs, I found Walgreens to be really awful. The insurance company wanted its customers to go mail order, that was a joke from the jump. So Matt's wins hands down for professional, friendly all around staff An interesting thing happened to me while picking up a prescription, little did I know I was teetering on the brink of congestive heart failure a staff member, I believe her name was Michelle had my name and phone number and called me To check to see if I was ok, nuff said.

Matt, your treatment of me--a disabled and chronically ill customer--appears discriminatory and is…read moredeeply troubling. When I raised a legitimate complaint and offered to show you objective Ring-camera evidence, you responded, "I don't need to see that." When I asked why, you gave me no answer. A responsible business owner should want to examine the evidence before making accusations or denying service. Matt, are you running your business, or is your business running you? Title III of the Americans with Disabilities Act prohibits businesses open to the public from discriminating against individuals with disabilities in the full and equal enjoyment of their goods and services. It also requires reasonable modifications to business policies and procedures when necessary to provide equal access. See 42 U.S.C. § 12182 and 28 C.F.R. § 36.302. If your decision concerning where--or to whom--your business will deliver was based upon my disability or chronic illness, or if you refused a reasonable disability-related modification, that raises a serious concern under federal disability law. Your accusations are baseless. I served the people of Middletown for eight years as a member of the Town Council, and I have a longstanding record of community service through Habitat for Humanity, the American Red Cross, and numerous other boards and committees. More importantly, I offered you direct evidence concerning this incident, and you refused even to look at it. That is neither fair nor professional. Your handling of this matter has been unacceptable, and I expect it to be reviewed objectively and corrected

This review is mainly for the drive-thru at this location…read more I go here quite often, and this location's drive-thru is as close to perfect as I could ask. Every single person working the window is quick, competent, professional, friendly, and efficient. If there is ever a line, which is rare, it never seems to be due to the employees, but the customers, and as soon as that person is finished, the line clears right up again. Any time I've had some issue that prevented an under-two-minutes pickup of my prescription, it was due to something other than the people at this location, like the insurance company. In several years of using this pharmacy, I have never had a problem caused by them. That is a huge contrast to when I used both another pharmacy company in the area which would tell me my Rx was ready when it wasn't, and another Walgreens at a different location where it took almost an hour for them to figure out how to put my insurance info in their system. These people at this location clearly take pride in their jobs, and it shows. I recommend them to anyone I hear complain about a pharmacy. Oh and I did go inside once for a covid vaccination, and they did that well, too. But I almost never go inside, so I can't really speak as confidently about that part.

I walked in got a half gallon of milk and waited at the unattended checkout. I was in full view of…read moretwo female employees that continued their conversation. One if them was fully engrossed in texting. She looked up at me and continued with texting. She finally walked over to the checkout area. I put up hand to stop her and told her I understand how busy she was and left without making a purchase.

Just want to mention that CVS recently raised the cost of a prescription of mine by a factor of…read morefour, no reason given, no discounts available, just quadrupled the price out of greed, presumably. I was able to get it refilled elsewhere - same manufacturer, by the way - for slightly less than I paid for it at CVS previously. This is really an ugly company and we should all do what we can to avoid spending any money there.

Definitely in the running for the worst run worst staffed least honest CVS in existence…read more They place the pickup orders behind the counter so you have to summon a clerk who because they are staffed as if its a Taco Bell can take a considerable amount of time to both contact and appear at the counter. This entirely defeats the purpose of pickup well mostly since at this store you would still be waiting for someone to check you out. At the Metacom Ave CVS in Warren they place pickup orders in a kiosk for pickup making it convenient. The pharmacy showed a prescription as processing and soon available for two months. I had some extra time so decided to quiz the pharmacist about this puzzle and they told me that EVERY day they order same medication and it was NEVER available to them. Meanwhile I had a script for same at Walgreens the first month CVS flaked out and through some miracle they were able to obtain it. I transferred the Walgreens script to Lifespan Pharmacy for month two and they had it within 24 hrs BUT after my conversation with the CVS pharmacist CVS placed a HOLD on my medication through my insurance so Lifespan had to call to have them release it. Beyond belief. Pharmacist from CVS had stood there with a straight face and lied continuously about the med being ordered unsuccessfully on a daily basis. CVS is the biggest PBM in the US. They can get a med before other pharmacies if they actually order it. Wait it gets better. Once I had a script that they overcharged me for so about 6 days afterward I went back to obtain a refund which was not an issue HOWEVER the CVS system saw the refund date as the date of the script being obtained by me. This medication is a very low level sleeping med so its the law not to dole it out even a day early which I am aware of and its not an issue. When I returned to the day for my refill I was told I would have to wait 6 more days to get a refill. Took me a minute to figure out their foul up - tried to explain it but NO, I went home to get the actual bottle to show I wasn't a liar. To add insult to injury this CVS is located at the worst red light in all of the East Bay. Getting in and out of there is a flipping nightmare. Stay clear and hope they close this location.

This CVS and CVS as a business are the absolute worst…read more It's understaffed here so there's always a line at the pharmacy. Doesn't matter when you come. It's dirty. They do everything in their power to inconvenience you -- first they took away the ability to speak with the pharmacist on the phone about a year ago. Just recently they added this self scan at the pharmacist, so you get to stand there awkwardly as you put in your info when you used to be able to just tell them. Why even have people working there at all? How hard would it be to add some automation. How is there not a way for people to take lunch shifts instead of the whole thing shutting down in the middle of the day. I hope CVS goes out of business, I hope the employees find a better employer. All the cost saving measures CVS has put in to pad the shareholders bottom dollar at the expense of people's health -- they should be ashamed.

I have had an issue every time I use this location. Not to mention, every person I speak to is rude…read moreand dismissive. They rush you off the phone while you're still speaking. Find another location and save yourself the headache.

I almost didn't go into this store because I read a bad review but let me assure you the pharmacy…read morehere is fantastic, the service was quick and professional, even though I was moving a prescription from another store. I will be back with more prescriptions as needed.

Started using Walgreens because the prices were lower than another pharmacy. This proved to be more…read moreaggravation than the money I saved. The first time we picked up the script went well. Script changed and when I went to refill it they gave me the wrong med. We took it back and got the correct one. Next time we wanted to make sure it didnt happen again by spelling the name of the medication. We got 6 letters in and the girl on the phone said I got it..all set. Well they refilled the wrong script again. This time.when we returned it we were told it was our fault and we should have checked before we left and if this happened again, they were not going to be able to give us the right medication.I have never in my life stood at the counter and checked my scripts before I left. Maybe cause I assumed the pharmacist knew what they were doing. Crazy , I know. Well today I called in the same script and made sure several times it was the right one. I called at 930 and its an eye drop so basically u just need to slap a label on the box. I showed up at 125 and was told it wasn't ready. The girl behind the counter was surprised that it was not ready.But made sure she told me that the pharmacy was closing for lunch at three thirty and they were not going to be able to have it Ready anytime soon for me. I explained to her that I was heading out of town and really needed to have this done, and again, she told me, well, we're closing in three minutes.And we really don't have time to get that ready for you right now. Needless to say I was pretty upset. I spoke with the front soupvisor who was very helpful. I explained to him what was happening.And I also explained to him that this was the second time that i've had a problem with the pharmacy that they had refilled a prescription incorrectly twice. He said he was not aware of that. He went in the back to check to see if there was something.He could do to expedite my prescription So that I could get on the road in a timely fashion. He told me that they did not have the med in the store and had to order it, and it would not be in until the following day. I told him that it would have been nice to have been told that at nine thirty in the morning when I called so I could try and possibly track it down at another pharmacy. . He began talking to me about how it's different when the doctor's office calls in the prescription.And I said, no, that is not What happened. I called in the refill.He said, well, that's what they told me in the back that it was the doctor's office that called it in I told him, well, they're lying to you. That is not what happened. .He apologized and told me that once I got to my destination which was out of state, that I could try And locate a walgreens, close to where I was and possibly get it from them.They would be able to look into the computer.See what I needed.And if they had it, I would be able to get it. I clarified that meant any state that had a walgreens, and he said, absolutely. I leave, go about my day jump on the highway.Heading to my destination.I'm on the road about forty minutes.And I get 2 text message from walgreens , telling me that my prescription was ready. Now, I think i'm in the twilight zone. How can a prescription be ready if they don't even have it in the pharmacy to give me. I get on the phone, and I call, I speak to the same front supervisor who told me they didn't have the medication. And he checked and well, lo and behold, they did have the medication. He just didn't look in the right spot. Now if you recall he did tell me that whoever he spoke with told him that the doctor's office had called in the prescription.So was this yet another lie Told to me. When he came back on the phone, he apologized profusely, saying that that was all on him.And that he didn't look in the right spot and apparently it had already been pulled, but hadn't had the label put on it yet.And he took a hundred percent blame for giving me misinformation. I told him I no longer trust this pharmacy.I no longer trust the people that work at the pharmacy.There's been multiple times i've had problems.And now i've been lied to twice in the same day.

I love this place. It it like entering the drug store of my youth…read more Eric the owner, knows how to make the perfect soda fountain drinks. He even makes the coffee syrup for the perfect coffee frappe aka milkshake or cabinet.

A Warren staple! My grandparents grew up going here back in the 50s so a visit here is extra…read morespecial for me. It's total nostalgia for an era that even my parents are too young for, and the theming is great. Everything feels so tastefully old! They have little cabinets with local curios so it almost doubles as a free museum. There's penny candy and I even bought this adorable Warren baseball hat on my last visit. If you're going, you of course have the get a coffee cabinet. Technically a coffee cabinet is made with ice cream and coffee syrup and it tastes true to form. Real iced cream beverage connoisseurs will know what I'm talking about. When you get your cabinet be aware that they're quite heavy!! It's not a light treat. But you will enjoy it, as my family has been for generations!

Really nice pharmacy team they have here! Melanie is the best and the owner, Tom, is so nice! Local…read morestore pharmacies are the way to go! Way better and more personalize care.

From the owner: Pharmacy in Fall Riverread more