I came here during my work break. They got rid of self checkouts, and I understand that they need to take anti theft measures. However, there was a long line to pay that was moving slow. I only get a certain amount of time for my breaks. I waited in line for 5 minutes and the line didn't seem to move. I left and didn't purchase what I wanted to purchase. Hire more staff. I can't spend my money here if I think I won't be able to make a small purchase during my break. read more

CVS employee named Frankie was rude and moody after I informed him that I am deaf. When I asked for items at the locked window, his behavior was disrespectful. Please be mindful of ADA compliance. I do not recommend this store for deaf or hard-of-hearing customers. read more

Big store with lots of selection. Very nice worker who I'm assuming might be the manager helped me out and was very sweet. Came back and a lady rang me up with attitude and sighed when I asked to add a phone number and was watching YouTube on her phone. Guess I was interrupting her show. read more

I can see why I'm not the only person that feels that this CVS is down right terrible. Went to pick up prescription and arrived right before 1:30. Yes they close for lunch from 1:30-2:30; but I was behind two people at counter that were asking in depth questions one on prescription, another on some electrical device he picked up. Me - waiting with bar code to pick up prescription and for $0.00 so not a lengthy transaction and was turned back with a sarcastic smile. Thinking of switching, seems I am not alone. read more

They need more personal in there pharmacy department It takes a long time to pick up medication read more

This review is for Norma, she helped us with self check out and coupons. It's a small thing yes, but it feels more and more rare to be genuinely helped by someone who isn't just going through the motions and looks slightly irritated to have to even interact with you. Not Norma, she was so kind, patient, she spoke with us gently and took her time because she could see that I was really sick and just needed to take it slow. As for the pharmacy, yes, they are crazy busy and saturated with sick people and an endless line. But they were calm, they didn't rush anyone through, made the time to explain and answer questions. Everyone who complains wants the pharmacy to rush through everyone else but pay attention to just them. That ridiculous, just be patient, everyone is doing their best and sometimes that doesn't match your current expectations, but kindness and patience starts with you. And Norma of course. read more

I go in frequently in my cycling gear & usually never have a problem but today the older manger who is a lady was very racist towards me as soon as i walked in she had eyes on me & the first section i look at is the one they make an announcement to security to go check & when i went to get assistance to get a deodorant she held it all the way to the cash register and was not going to let me use self check out? i felt very disrespected & hope she knows not every brown person is there to steal! read more

CVS pharmacy is always so professional and make sure that you understand everything about your medication's before you leave and they ask you a couple different questions to make sure you know that they're there to help read more

I wouldn't give a star, but in order to write this review I must. This CVS location needs to update their store hours according to yelp they're still open until 11 & it's only 10:31pm. Such A waste of my time & gas. read more

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Worse cvs I ordered a picture frame online and went cause it was suppose to be ready by 12:37 today. So I went, got there like 5 minutes before, went to the front counter to give them a heads up and they told me to wait 10 more minutes cause they had "a lot of orders" they only had mine and someone else's online orders... I waited those 10 minutes... then the girl started working on it. Then she said that the machine was acting up and that she needed to reboot it and that it was going to take 5 minutes and that she was going to call me back once it was ready! Wait at least an hour! No call back no email nothing! I ended up calling back to the store and and she was acting surprised and said "the machine doesn't work you can either reorder the picture frame or order it at another store location" like GIRL no I want my fucking picture frame LIKE RIGHT FUCKING NOW dont fucking blame your machine ! Worse fucking CVS ever don't ever come to this fucking location 0 zeros stupid ass shift lead read more

Worst place to print out pictures. Management doesn't know what they're doing. Unwilling to help customers out. The cashier/pick up is a mess... good luck finding your pictures! read more

Wish I could have selected zero stars. Absolutely understaffed. Lines are through the roof at the pharmacy and all the techs are just in the back ignoring huge lines. Shameful that I rather drive out of the way to Tustin CVS than deal with this. read more

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I've never had any of the bad experiences some of these other reviews describe. I've been coming to this cvs for about 20 years and I personally think it has gotten a lot better over time. Stephanie the pharmacist, is amazing and so is a lot of her staff. She is very professional and communicates well with customers regarding their prescriptions and any other related questions. I can honestly say that this pharmacy is one of the best ones I've been too and am happy that it has stuck around for a long time. The staff don't always have it easy with customers but they always work hard to provide excellent customer service. read more

It's genuinely one of nicest CVS I've ever been in. Too many of the older locations are still relying on what was there when they were a SavOn. Anyway, everyone mostly ok so if I lived nearer I'd probably go there. read more

This pharmacy is so poorly run, I'm convinced they hired just anyone off the street and put them the behind the counter. Insanely long lines, weeks of delays on medications...I'd receive notifications that I had a pick up ready only to have them to tell me to come back the next week. Zero communication with my doctor who had to constantly resubmit prescriptions and call them. She said she's never experienced such an unorganized pharmacy before in all of her years of practice. read more

This location has to be the worst when it comes to ordering through the photo department. The supervisor, Cesar did little to help when I placed my order this morning and I received an email that said it would be done at or before 10:47am. I arrived a little after 12 noon. My photo order was not ready, Cesar said to give him time to complete the order and for me to leave and come back "about 2 hours later". I left. Went to my other errand location and then 20 min later I received a text and email saying that my order was ready. So I went back to the cvs. Only to find the cashier, looking at me and shaking her head and I said what, she's like your pictures still aren't done. Without missing a beat, I said where is the manager because this is ridiculous. He then tried to tell me and "mansplain" how the photo printer works and I cut him off and said I've never ever had to cap to verify my online order was ready for pickup at any other cvs locations before. Just here. This is ridiculous. I heard Cesar say to the cashier to offer me a refund in Lou of completing the order and I told her, no I still need the order but at this point I need a refund too. Someone from corporate was there, Sheila but didn't add anything out ask me anything. She just stood there "offering support " but nothing was done. I hate to be that person, but this location is terrible. I've never had this bad experience ever and I've been buying photos from cvs since the 2000's. Do not come here. read more

Website and hours state the pharmacy opens at 8:00 a.m. on Saturday. I wake up early to be the first in line. They don't open until 10:00 a.m. read more

Do not come have covid vaccine here they will let you wait very long time...and what the fuck have an appointment for

I keep telling myself to find another pharmacy. This one is the most convenient. Buvery time I go (about 4x/month) there isn't enough staff, long lines and a general lack of interest or knowledge to help the customer. There's too many pharmacies too choose from to keep going here. read more

CVS Pharmacy y más - Drugstores Near Me - SANTA ANA, California

do not do not do not do not do not come here for a covid vaccine !!!!!!!! please save your time !!!!! i had appt at 11:15 ! i get here at 11:05 and i check in. everyone from their 10 oclock appts are standing in line still!!!! "they changed the opening time for vaccines to 11:00" like wth? so screw all these people who had shit to do ? get it together cvs. do not come here. im currently standing in a long ass line when i scheduled an appt. do not come here for covid vaccines do not come here for covid vaccines do not come here for covid vaccines the line is from the back of the store to the front. read more

Please train cashiers/supervisors to do a refund. In This case the supervisor did not handle well or understand our situation.

Worst pharmacy with the rudest patronizing little girls that work here. They will play games with u and keep your medicine that you need away from you until they're done with their rudeness. Happens every month and nothing has ever changed with my insurance. read more

I hate this pharmacy. We left them many years ago because they were horrible and Walgreens opened up across the street. Now, that Walgreens is closed and I came back here. First prescription to be filed and I'm reminded why I hate this place. Avoid at all costs. I guess we'll go to Walgreens twice as far away. Ugh read more

Order photos & panel and my order was suppose to be ready at 5:30. I came in with the order not ready. The lady offered to help me and do the pictures in the store which I got and told me I can still get the same deal what I paid online for the 50%. The male checked me out and told me that the machine is out of ribbon and told me I was the last order so I'm not able to receive my panel board which was okay. But the male still wouldn't let me receive my discount when the lady already said she would honor it. Very disappointed with the male and how much of a hassle I have to do. read more

Came to get my passport pictures and Hector made me feel super comfortable! I hate taking these pictures... it's always so awkward, but she was such a good spirit. Even when the machine was giving us a bit of trouble, she kept a great attitude. read more

This CVS is despicable!! They tried to charge my daughter $5.00 for Bobbie pins even though she told the clerk the price was $2.50. He continued to tell her it was $5,00. We went to Sally's Beauty and only paid $1.75! Be careful, they will rip you off!!! read more

The WORST CVS every!!! Last night my wife placed an order for curbside pick up. She gets a text say " it'll be read in an hour." We decided to go walk around Target since it right next door. Hour and a half past, so we decided to give them a call. Nobody knew what the HELL was going on. Went into the store and 1 of the lady said "I don't know, I was on lunch." Only 1 person know how to take the online order? We had to go and get our products that we order online. Kinda defeats the purpose of curbside services. On top of that they over charged me. Someone from the corporate office need to step in and make a change to this place. read more

I live near by and have gone to this CVS a few times... I was kind of surprised when I read all the one star reviews...Everytime I have gone in, I have been greeted one way or another and have been given pretty swell customer service...& let me tell you, there are a few places who judge ppl by how they dress and appear. This place doesn't...they try their best to be pleasant, taking into consideration the location... So far I have no complaints other than ridiculous prices sometimes...but then again, that's a given... read more

This is for the PHARMACY only!! My dad had been in the hospital from an emergency procedure. His prescriptions were needed ASAP and MARCELA had assured me two of the three would be ready in an hour. The third would be ready the next day, which I was okay with. Hour later comes and one of the prescriptions they didn't have becasue they didn't have it in their inventory. Marissa said she knew this becasue she "memorized" the inventory. They would order it for three days later?!?! So shouldn't all other pharmacists do the same and know what they're put of? They should let a person know at drop-off if they have it or not. They would of saved my mother and I some time. Plus this is something that my father needed to take the same day!!! They called to order it off Grand and 17th, because they had it. So now I had to drive further and wait again. This is not the first time this happens either at this CVS. So annoying!!!! read more

All righty - so to *edit* I came back to fill a prescription and was met with some quality care and real nice service at the pharmacy. I should just erase my scroogey old review, but I'll leave it since some places could use a second chance. Well this place is unfortunate. I just came here to get a flu shot (no appointment needed, like the ads say, right?) The pharmacy is woefully understaffed at the height of plague season. I am insured, but apparently didn't have the right insurance card to get the vaccination. OK, no prob. I said I'd pay the fee for the shot anyway. This was after waiting 25 minutes for the two people ahead of me (who were hacking all over everything and everyone) to finish "dropping off" their prescription. Once I signed the dotted line, I was told to wait again for the pharmacist to administer the shot. Apparently this mythical creature was either out to lunch or simply non-existent. After spending an hour in this dank and miserable plague-ward waiting for the jab that never was, I decided to admit defeat, call it a day, and vow never to return. read more

Came in today after I received a text my prescriptions are ready, get here and they tell me I have to wait because it isn't, 30min later they call me up and only have one of my prescriptions ready 30min later my prescriptions is ready. They have no hurry in the world, just working slow. If you get a text saying it's ready you're better off waiting an hr before going there read more

We have been going here for the last 6 1/2 years for our prescriptions... we've had problems here and there with them with lack of communication (pharmacy) and cleanliness as a whole. Today was the topper. Our daughter is on meds for ADHD & Anxiety and I called on Friday to refill a RX (had enough to get through today) and they said YES! It will be ready in an hour. Awesome. A couple hours later I get a call saying they don't have the meds and will need to order and won't get until Tuesday (today). What am I going to say?! Of course I have to be ok with it... I call at 5pm today to make sure her RX was filled... I was on hold for TWENTY min after talking to a pharmacist and he was only checking to see if her meds were there. Again, YES! Her RX was filled. He asked when we would be coming and I said in a couple hours. My husband went at 8pm to get the RX and she said "5 min".. ONE HOUR later and only to be told that they don't have her meds and we now need to wait until Thursday. 2 days of my daughter not having meds bc of their incompetence and miscommunication. Unfortunately, they lost our business once we get the meds from them. read more

These people suck!!! Worst pharmacy I have ever had the displeasure of using. Worst part about it is I'm being forced to use them by my insurance company. They texted me my prescription was ready to pick up. I assumed that it was both prescriptions that I had ordered. No only one. When it wasn't ready I told her I assumed both were ready since I ordered them together. The pharmacist told me that was my problem for assuming! I told her yes it was my fault for assuming. Assuming that they know what they're doing, assuming that the system they make you use works, or assuming that they would be professional. They suck. A the pharmacist is a f.....g bitch!!! read more

Well at least I'm not the only one who can't stand this store. Just now seeing that they have a rating of 1-star from all the other yelper's. On three different occasions the same cashier has failed to complete a correct transaction. The manager accused me of fraudulently copying coupons because I had business checks in my wallet and the cashier Norma is just a complete idiot. It amazes me that in this economy people that rude and stupid still hold a job when there are so many people who would love a job. Avoid this store. DO NOT go here. If you live in the area there is another CVS that is 24 hours just down Bristol on La Veta and Main drive the extra mile and save yourself the headache. You couldn't pay me to go back here. read more

It took them from maciado to attend the person who attended me seemed drugged should have more securide with his employees since they did not attend to vien read more

Omg this pharmacy is the worst! I went in 1hr before they closed and they said to come back tomorrow for my prescription. I kindly ask her if it can possibly be done in the next hr because I really needed my medication. She just told me to go to a 24hr pharmacy that was supper far from me. Lady in counter didn't even try and just told me there was people ahead of me . Ummm ok well the next day I get a text that my medication was ready. I swear I've called like 10 times and no one picks up the phone. I need to know if my insurance covers it or if I will need to pay when I get there. The TWO lady's that work there are so slow and no help and to say the least they also have a attitude and don't mind ignoring you even though you have been standing in there counter forever! Well with that said that's why this pharmacy is no Bueno . Too bad it's the closest to my house. read more

ALWAYS ALWAYS ALWAYS bad customer service. There are many people on the floor, and then a line forms and no other register is open. If it gets busy, the employees do not communicate with eachother to provide fast and friendly service. Employees are rude most of the time...as if they hate their jobs. I hate that this CVS is the closest to my house...I think its time to move to Walgreens across the street. Today the employee was doing a price check for another customer and she did not even acknowledge the people behind that customer...not even a "I'll be right with you." The "check out" is the customers last impression of the store. This store needs work!!!!! read more

First time basically ever going to a CVS. Need a quick in & out to add some money to a paypal account. As it sounds a bit complicated, I wasn't sure if the clerk would be able to know how to do it. I didn't get the clerks name, I believe he was the manager. He was wearing a light gray dress shirt and tie. He was extremely polite & knowledgeable. I noticed he greeted every customer that walked in the door. He helped me complete my order, which only took about 30 seconds! Very impressed by his customer service. Will definitely be going back here. read more

The service at the pharmacy sucks!! There was only one pharmacist at the pick up location when there is a line of 8 or more people waiting. Came at 7:40 and finally got helped at 8pm and still have to wait 15 more minutes because they said my prescription wasn't ready even though my doctor sent the order yesterday. I'm super annoyed!! Especially being pregnant. read more

CVS Review by Regis Casillas (10 years old) I was doing great,but after my Mom got the medicine,I was touching a beer sign (I didn't break it) and the manager told me to stop in a mean way.He argued with my Mom calling her "bad parent".Is that what you call "good service"? Also,the prices are HIGH, other stores have cheaper prices.It doesn't treat kids nicely,so find one with a good-hearted worker.Do not go there unless they improve. read more