Nereyda was a pleasure to be helped by and should be an example for all employees on how to treat customers. She went above and beyond like most would never do and helped elevate my overall experience when typically going to the pharmacy is not so good one thank you for hiring such pleasant and competent employees Walgreens. read more

When did employees stop greeting customers? Im not talking about greeting us as we walk in, I mean saying hello when we step up to the register to pay? Im in line at Walgreens and I step up with my items. The cashier stats ringing me up with our a simple hello, I add my ph number to the pad, she by passes my $5 coupon. I tap to pay because she doesn't say my total and I say thank you and she say uh huh. DO Better Walgreens, add a few customer service meetings or suggestions at the very least. read more

Staff is so rude here, always acts like you are a bother to them, they can't even bother to say hello when paying, you try to be nice to them and they just act annoyed. I hate coming to this walgreens, they really need new staff my last visit only one lady was genuinely nice, the rest were miserable. read more

Just came in for a couple items. One was an item that other locations don't have. The employees were very helpful, and I was in and out in no time read more

I ask for a Covid test , they sell me antigen test instead, when I came back they said no returns and they don't care if the wrong item was sold . Pack was unopened by the way . Then , just let me pay for other mistakes read more

Walgreens - Cosmetics & Beauty Supply Near Me - Santa Ana, California

Located on Grand at 17th smack dab between the 22 + 5 Freeways in Santa Ana. Landed here one morning to grab some DayQuil for the wifey. I like that they have a FREE Volta EV charger, which is limited to 45 mins by the way. New Pollo Campero just popped up right next door that we can't wait to try. Seems like a more authentic El Pollo Loco style. Raul was friendly, respectful, smiled and made eye contact when requesting my Walgreens rewards phone number. Store was tidy and felt safe. Drive thru Rx on site -1 Star - Most shelves were starting to dry up with signage posted about supply shortages. read more

Walgreens - Free Volta EV Charger - Cosmetics & Beauty Supply Near Me - Santa Ana, California

Im so happy with the pharmacist Gloria, she took the time to help me with my mom's medication getting approved. She tried several times and got it. Thank you! read more

i Wanna say thank you staff for being so awesome I was pretty bummed when you called to cancel my order but honestly your customer service was appreciated I can't even be upset because prior to this I've been here numerous times and it's always been a pleasure this staff is awesome read more

Went in at 9:30 this morning to have two routine prescriptions filled. Was told it would be 15 minutes. Went back 4 hours later. Was told it would be 20 minutes. So they did nothing in 4 hours. Look at my other reviews and see that I'm not some miserable guy who hates everything. Most businesses make an effort. This Walgreens does not. Go elsewhere. read more

Made an appointment to get a flu shot, arrived around 5:45 p.m. and I was third in line. By the time the line moved there were 5 people behind me. The wait was discouraging and once I got to the window they asked me questions I filled out on the app before my appointment, then they made me fill out a form which asked the same questions. If you're trying to get vaccinated, go somewhere else because this location is slow. read more

Worse customer service. First time here, I was helped by Matthew he has the worse attitude Am sure he made me wait just on my medication just because he could. All because my insurance card is a bit different than other and the information he need was under different terms. Once i pointed out. All of the sudden he was "able to find" what he needed. Should learn how to read different insurance cards to be able to find what you need instead of giving attitude to the customer. read more

Walgreens - a man working in a store - Cosmetics & Beauty Supply Near Me - Santa Ana, California

This Walgreens is filthy. Picking up the outside trash would only be a start. The entire outside needs to be power washed. Check out this article: https://nextdoor.com/p/Rr2XyC8RZdQk?utm_source=share&extras=NTgzNzQ4NjE%3D read more

Walgreens - Content in the image is from Nextdoor. - Cosmetics & Beauty Supply Near Me - Santa Ana, California

Fuck this pharmacy and the pharmacist. She keeps giving me the runaround everytime on a medication. Also , the the WALGREEN APP IS USELESS apparently according to the pharmacist. The app would tell me my meds are ready for pick up , than I get there wait 20 mins in line only for the pharmacist to bullshit me on the second time . Save your time and energy and go Across the street to CVS . They do a great job there ! read more

Literally the worst pharmacy. Understaffed long lines at all times and their systems seem wildly outdated.

The pharmacy personnel are awful! They aren't rude, just not knowledgeable. The service is very slow.

Lately, every time I've tried to refill a prescription here, the pharmacy has given me the runaround! I would try refilling one that I was REALLY low on the number of pills left and they almost never have it available, even though it would say on the bottle that there WERE refills remaining on it! I've had to walk on eggshells with my health numerous times because of being told by the pharmacy that they "were out of stock" and having no medication left to take. I'm seriously considering looking for another pharmacy who won't cause me so much grief like this one has done so! read more

No stars if I could, but it wouldn't let me select none. I've experienced the worst costumer service I've ever seen in my life. Terrible products/photos. Terrible service! read more

Never has Walgreens disappointed me in the past but this time I wonder how many times I've been ripped off now!! When I went to buy a Mexican Coke today, the shelf price showed a $1.49 but rung up as $1.89. I bought 2 and I even mentioned to the cashier, "that doesn't sound right. I could've sworn it was $1.49". The cashier said "nope they are $1.89"...so I went back in and checked. Sure enough the shelf said $1.49. No place I know of other than possibly a taco stand/cart/truck are these over $1.49. Even the Walgreens in Tustin has them on sale for $0.99 or $1.29. Make sure you check the prices of your items when they get rung up at the register! Funny how a Mexican Coke here in Santa Ana (aka lil TJ) the price is more! read more

Walgreens - Refund on the overcharge of $0.40 a bottle. Shelf said $1.49 but at register rung up as $1.89! Watch yourselves here! - Cosmetics & Beauty Supply Near Me - Santa Ana, California

Their appointment process was very easy to use. Made the appointment for a shot and wait just a little bit while they process the paper work and get the shot ready. The staff is very friendly and caring. I'll schedule for the second shot with them soon. So glad I use this Walgreens. read more

After three days of waiting for my medicine, I was in a lot of pain kept calling them and calling my doctor, finally they said they only have two pills I said fine I will take it. I went to pick my prescription the lady was so so rude, I don't know why!!!!!! read more

Worst service and lazy pharmacist y prescription was put in 2 days in advance and the day & time that it suppose to be ready and they tell me to come back in two hours and then I call back 3 hours later and the late shift says oh they haven't worked on it and that she will have it in 5 minute and I go to pick up the prescription and they still manage to give me the wrong prescription and now I have to wait another 2 hours to get the right order like bruh how hard is it to read a damn prescription that is black and white Get out of the field if you still can't read past the first grade read more

The 24 hours pharmacy is a lifesaver and it's right next to PAMF so I have my prescriptions sent here if I need them right away. That is about the only thing good about this location. I really do not know what takes pharmacists so long to do the data entry for the meds or count pills. I had four prescriptions and one of them was a tube dental paste and they still told me it would take an hour! It ended up taking them 45 minutes to bag up some malarone, tube of dental paste, traveler's meds and some antibiotics. They wanted me to stand in the long pharmacy line again to pay after I had already stood in line once to see if they were ready. There was only one cashier for 10 people in line. Luckily, the pharmacist was nice enough to ring it up for me. I used a coupon to get cheaper floss and they charged me the regular price. Usually I don't notice these things but I had to wait for my prescriptions. *shakes fist read more

I came to print pictures. I noticed they print big posters! I was very excited because I was looking for this service. My Pastor went to be with the Lord. I needed a large poster print to put in a frame next to the casket. I inquired about it. The man who "helped" me proceeded to say the bigger the picture the worse as he walked away without answering the rest of my questions. This is important to me, and I was hoping to get a little help to make his special day (funeral) special. I was prompted with negative and lack of service. Wouldn't recommend this place. read more

I have been coming here for routine lab work. It is easy and convenient. The service lately has been super slow. And very unprofessional. Today 07/31/22 I went in for routine lab work. I waited 40 minutes outside before the place opened. I was first in line. I did not have an appointment. There was a man behind me telling them to hurry up he has things to do. Well we all have things to do. Then I am called in after the customer with the first appointment. No problem there. I sit in second seat. I am told I need urine so I do my sample. I am told they will be right with me. For no apparent reason the male associate skips me and helps the man who had come after me. I sit there. No one speaks to me. Finally I yell out is someone going to help me? Yes we will be with you in a minute.....I'm told this. Meanwhile the man who was behind me is done and waving hood-bye to me. And I am still waiting. He did not have an appointment either. I will not come back here. Unprofessional, slow and totally disorganized service. read more

The 5 star is specifically for the photo department. Best photo store in all of garden grove Anaheim and Santa ana. I have been to all the different walgreen photo locations and this is one has the best service. read more

I need a Flu Shot for me and my wife found the staff to process documents very quickly and recieved the shot in less then 15 minutes.

Okay first let me start with this is the third time I come here for picture prints. The first time I came was for holiday pictures. They didn't give me envelopes so I had to purchase separately. Second time I came was for more holiday prints they did have envelopes but charged me a different price than the app said. Today was the last straw. The concept of walgreen pictures is great but unfortunately there have been too many inconsistencies. I came to print out my god daughters 15th bday pictures. I put in two orders because there were several pictures. When I came to pick up there was 3 different charges (they separated my orders and charged me more. I had used a coupon that gave me 50% off and I didn't see it in the order although the worker said the discount appeared. There was a discount but not a 50% like I originally selected. Workers are just doing their jobs and it's not their fault. But Walgreens upper management or whoever runs the picture department needs to honor their prices that they quote and stop separating orders! Beyond frustrated! read more

Some people are not cut out to deal with those who are ailing and the staff at the Walgreen's pharmacy are among them. A Walgreens employee with an attitude hassled me for not bringing my insurance company's pharmacy card. I was doubled over her counter in pain as she so sympathetically informed me that most people come to the pharmacy with all of the information needed to get a prescription! Let's get one thing straight here, nine times out of ten, I too arrive places with all of the necessary information to get what is needed. This time I did not because I was never given a pharmacy card. After making sure she made me feel like a worthless nimrod, the woman finally got reacquainted with the concept of customer service and told me she could call the number on the back of my insurance card to get the pharmacy information. As I waited for my prescriptions, the staff bantered back and forth about weekend plans, customers who had annoyed them and what not. It was like the clientele were invisible and the woman clutching the counter top in pain weren't even there. When I finally left the pharmacy I had been at the Walgreen's for longer than I had been at the Urgent Care where I waited to get the medicine. I was also annoyed, insulted and determined to no longer be a customer of their pharmacy, . read more

I didn't use the pharmacy, so I can't comment on that, but I am giving 4 stars for the awesome coupon deals! I walked in and picked up one of their coupon/savings pamphlets, and found all kinds of great coupons for things I actually needed, like aluminum foil, dish soap, body lotion and soup. I didn't find the employees necessarily rude, but the make-up counter woman kept following me around and asking me if I was ready to check out. It was almost like she suspected I was stealing, but I'm pretty clean-cut looking...Then she insisted that I check out at the make-up counter register, and the counter was too small for all of my items. I am knocking off a star for this bizarre experience, but I will go back for the coupons. read more

15 mins wait in drive thru without any acknowledgement on when I can be helped. They clearly don't care about your business or respect their customers. Take your refills elsewhere. This Walgreen's regional manager needs to scrutinize this location as soon as possible. read more

It totally smelled like pee in the whole place when I came in here a few days ago. but it's 24 hours, and the medicine my bf needed was here, and not at our local walgreens pharm. They have a huge selection of random clearance stuff, from dixie cups to dvd-rs to "proud 2 b latin" stickers in like 20 varieties (ecuador, el salvador, etc). I would have dug through more if I had time, but my bf was impatient and wanted to leave. read more

I was reading some of the low reviews (at least as related to the pharmacy) but I think some of the reviewers missed something that I have seen after coming to this pharmacy for over 7 years. Yes, they do get backed up (thought this has improved drastically in the last couple of years) but was so bad the first few times I came, the only reason I came back was they actually stocked less common drugs that other pharmacies would have to order. But after the 3rd visit I no longer was bothered by the wait. The reason: They actually SOLVE your issues -- not just punt them. About 80% of the time you pickup a prescription, everything is normal. You give your name and you get your drugs. But about 20% someone screwed something up. They no longer make the drug in the dosage prescribed or your insurance is giving a problem in getting it approved or something else. Unlike any other pharmacy I have gone to in the area, they actually FIXED your problems. Half the time, they just mention it in passing. One example. My wife needed an injectable drug that the doctor though came in prefilled syringes but didn't. When I showed up to pickup the called in prescription, the pharmacist had noticed there were no syringes orders and had already called the doctor to get a prescription for syringes added. Instead of being stuck until the office opened the next day we were good to go. This is just one example of the customer service level. Yes, you wait because they spend 20 minutes fixing the person's in front of yours issues but they FIX it. So I am willing to wait and get my problems solved as well. read more

We went here last night as it was one of the few 24 hour Walgreens, and my boyfriend had to get a prescription filled. We arrived about 11 pm and dropped off the prescription. There was one person in the waiting area for his prescription. The pharmacist was on the phone during the entire exchange, and she told us it would be a 45 minute wait. We traipsed around the store looking at absolutely everything, bored and not expecting this was how we would spend our Friday night. We went back and checked a few times. It was actuall an HOUR AND A HALF before his prescription was ready. When we asked what took so long, they said they had a lot of prescriptions to fill. I'm sorry but it really doesn't seem like an unreasonable request to put the people who are actually IN THE STORE, WAITING for their prescriptions as a higher priority than those who aren't planning to pick up their prescriptions until the next day. They could have at least given us a better time estimate. Maybe we could have gone off and gone bowling while we waited, or gone home to bed. We got there at 11, didn't get the prescription until 12:30. Already too late to take his first dose so he had to wait until this morning anyhow. In addition I left there feeling sick. Something about the air just dried my throat out completely, despite the fact I kept drinking water. NEVER want to give that Walgreens our business again. In terms of the rest of the store...had I wanted to buy anything else, I didn't see anyone at the checkout counter. They had lots of stuff, but some of it was broken, a lot of it appeared to be Dollar Store quality, and much of it was out of place. It felt cheap. I know it's a drug store, but I'm used to a bit better quality from Walgreens than that. Don't come here. read more

They overcharged me. Took five days for my money to be refunded to my credit card. The girl employee was rude , disrespectful. And the lady manager is rude and disrespectful. Try to call corporate , you can't get thru. The lady manager should be fired. read more

A place to buy legal drugs 24/7. After two years of doing business at this location, I have to bring up this review another star. The place has significantly improved the customer service. The hours are downright awesome. The lines are longer than any pharmacy I have been to, so if you have a choice, and are tight on time, then keep this in mind. read more

Open 24/7/365...5 shooting stars just for that alone. I'm also talking the pharmacy is also open 24/7/365. Of all the many Walgreen's I frequent in the Bay Area and where ever I'm at, this is my home town, neighborhood favorite most comfortable Walgreen's. Big spacious aisles loaded with your standard Walgreen's stuff & seasonal items too. Had to resist impulsively grabbing & buying a nice pink warm & fuzzy fleece zipped jacket that caught my eye as I walked thru the store toward the back where the pharmacy is located. My mind screamed "$9.99" and my friends deep voice bellowed "you're in rehab" (cuz he knows I'm working on curbing that implusive urge to spend wastefully for nothing). So I sucked it up and kept on steppin right to the pharmacy where thank God there was no one in line. Store was clean and well faced. Wahla, I was the only customer in the store so I was able to make a fast get away past that pink warm & fuzzy. My husband worked at this Walgreen's for almost 20 years in the camera department (camera department manager) until about a year before he passed away in 2004. read more

After a scarey ER visit with my fiance' we went to this pharmacy to get our prescription. It was 2am. They were super efficient and accomodate us. We had to wait about 25 mins but it was worth it to get the meds right away. After reading the other reviews... I guess we went here on a good night. read more

I agree with Melanie. I didn't realize that there aren't many 24 hour places in Mtn View/Sunnyvale until i had to look for toothpaste, shaving supplies, etc... since i forgot to pack them with me on a recent business trip. This store sucks and its not like the Walgreen stores i'm acustomed to in the City or out here in Austin. Service is slow - i believe all the employees were enjoying each others company and chatting up a storm - must of been a party for them. Unlike most Walgreen's this store does not have a good selection or variety of stuff and its laid out differently. Upkeep is poor as well so the aisles are messy. read more

Biggest convenience: 24 hour service. Biggest pet peeve: Dealing with tweekers on a 1AM trek to get some Beeno. Lots of bums at this one too. Oh well. read more

Open ALL NIGHT LONG! I run on a crazy schedule that has little, if anything, to do with normal waking hours and most people's circadian rhythms... so this is perfect! I can pick up my prescriptions at 3.oo am, and it works out JUST FINE! Granted, the service is super slow - I don't know why it takes so long to fill a prescription, but call in from the road and your drugs will be ready to go when you get there! Then pay at the Pharmacy register and you will be out of that Walgreen's in less that 15 minutes. Everyone gets so angry at the late night workers for being slow and often mean... but you have to remember - these people probably don't love their life very much! Obviously the late night Walgreen's clerks are not the brightest and most promising of the bunch! Cut them some slack - I don't think I would be very happy either if I had to bag toothpaste for sleepless kids with platinum credit cards. It makes me really sad to think that this is someone's ACTUAL way of making a living... read more