Terrible customer service, very rude and services are way overpriced. Do yourself a favor and go…read moresomewhere else. Take a few extra minutes & go to the one at the corner of New Macland & Richard Sailors Pkwy. Great service, fast and friendly.

I've had two items I trusted them to return that never made it back to the original place of…read morepurchase and I was charged for both. So far this store has cost me 627.00. And they will tell you they aren't liable for returns.... Even though shipping is their only job

Worst service we have ever experienced. The Amazon printer isn't working, so we couldn't print a…read morelabel. Waited in line to ship the box. When we finally got to the counter, the employee yelled at us stating "the box isn't ready, there is no label!" Isn't this part of your job? Even worse, it was one of the managers. I hope he doesn't treat his employees like he does the customers.

I'm updating this review after having used this UPS Store location two more times…read more Unfortunately, they lost a star to go down to three stars. These past few times, they've done what they should have: they acknowledged me fairly quickly, took care of my need, However, they didn't have a great attitude about it. The workers were younger and didn't seem happy to be there. Like I said, they did their jobs, but sure not with a smile. I also had to come here because UPS declined to deliver a package from Amazon to me for some reason. They took it to this store instead. They didn't leave any notice at my house; the only way I found out was through Amazon, and then I had to come here to get the package. Not sure what the issue was, but it would have been nice for them to deliver the package or to let me know somehow the package was at the store. Not sure what's going on here. Not my favorite place, but they are certainly "good enough." Previous review: Folks were courteous; I hardly waited in line; they printed out a receipt without my needing to ask for it. My wife dropped off a package here earlier that was too heavy for her to bring in, and they gladly came out and got it for her. Talk about over and above! The only reason I'm holding off on giving the fifth star is because I haven't used these guys but twice so far. However, both times thus far have been very good. They keep it up, and the fifth star is inevitable.

I rent a mailbox at this UPS Store and receive several packages each week. Every visit is quick and…read moreefficient -- the team always greets me when I walk in and makes sure I'm helped right away, which I really appreciate as a busy single dad. Indya is always stellar -- professional, friendly, and consistently provides excellent customer service. The manager runs a tight, respectful operation and has built a strong team that reflects her leadership. There are also several young men who work here who've been just as professional and helpful every time I stop by. It's clear they all take pride in what they do. Highly recommend this location for anyone who values professionalism, efficiency, and genuine customer care.

There are not enough stars to commend one of the employee's Raymond Warren. I had my relative to…read moreship me ginger ale as it's only sold in Georgia. The last time I had this ginger ale shipped via USPS, 3 or more bottles were broken. My sister took the package this time to UPS. I was beyond shocked on the packaging. Raymond Warren took the time to individually wrap each bottle! That's 24 bottles that he had to 1st detach from a hard plastic housing. No bottles were broken on the trip from Powder Springs GA to South Texas! Thank you so much for going above and beyond for us

Have done business with this UPS Store for 6 years now and have nothing but great things to say…read more They always work hard to help the customers as quickly as they can, especially during this crazy Christmas season, and try to help save me money if there's a cheaper option. The employees always seem to be eager to please which, I have to say - with all they have to do to make sure everyone's packages go exactly where they should, when they should, with no errors at a fair price, I would not be able to do so happily - especially in December. These are good people who care.

I wish I could give this store a zero. Just spent 60 minutes, 1 entire hour, for them to NEVER…read moreadmit they could not do what I was asking them to do - send a large fax. Started with one person helping me and the lady in charge sent him off on a break somewhere, someone else stepped in to try and help, and then they started sending in batches handing me back pieces and parts which did not match the confirmation which they were handing me. Seems they don't know how to make it work, and make it under 50 pages which is REQUIRED for this fax to the VA. Also, they were SUPER SUPER negligent with how they handled all this paperwork. Before I can do anything else with this paperwork, I had to come home and put it all back in the correct order (Glad I made a copy before I visited these idiots). My previous visit to this location, I was trying to get a Notary during a time when they had a line. I was at the front of the line twice and they moved me to the end twice putting off the notary service for "easier" items. I waited over 30 minutes, and not until I called the store from my cell phone and asked for a manager did they actually help me. NEVER GOING BACK TO THIS LOCATION AGAIN!!!!!

Want to thank Aaron (hope I spelled that correctly) that helped me this morning with a large Amazon…read morereturn - He greeted me with a smile and tok time to help me get things taken care of, and made what could have been very frustrating (for me) situation, very simple. Its nice to see such good customer service and will definitely use this UPS location from now on.

Visited the UPS Store at 3600 Dallas Hyw, in same suite as the Kroger. The owner demanded my…read moredriver's license to mail a package in order to input into their system. Stated it was UPS official policy. I have never been asked to present ID in order to ship a package. Has this happened to anyone else? ID just to mail a package, something is off. I called UPS corporate complaint department, they insisted that isn't the policy and will investigate.

Service was outstanding & customer service was some of the best I seen in any establishment as well…read moreas very helpful want give a big shout out to MALCOM For assisting me the moment I walked in the door He was very big help no need of being told what to do helped in every way possible as my hand was broke and wasn't able to do much but big shout out to the man MALCOM

I recently had to drop off a package. And the representatives were so helpful. I would definitely…read morebe going back. I didn't have a problem at all returning the package nice spot.

Would give 0 Stars if I could. Worst UPS store ever in life. Will never go again. Lazy employees…read morealways lying about the wifi being down so they don't have to do anything. They can't be making any money because there's always a sign on the door that says they can't help anyone. Awful! The worst!

The problem with people today is simply lack of common sense. I walked into this place with 3…read moreemployees working. There were 3 customers. It should've taken seconds to get in and out, but not with these idiots. They were all too busy scanning boxes lying all over the place. Slow down and organize a little. Focus on customers. The boxes will be there for you to scan between lulls in customer traffic. When I left the line was put the door for no reason. Use some commons sense and focus on the people inside the store first.

Stopped in for a Revolve Easy Return. There was a line with people behind me (I would have been the…read morenext person helped) when someone stepped up and opened another operating space. The guy behind me walks right up cutting me in line. The staff member saw this and looked uncomfortable but didn't do or say anything about it to the guy. Before I could open my mouth to say something a different staff member saw this and stoped what she was doing to help me with my return while apologizing and diffusing the situation. I wish I had her name, but I don't but I'd like to thank her.

I walked into the store. There are two workers visible (not sure if there were others). One worker…read moreis in the back on the computer - I will give her the benefit of the doubt and assume she was working. The other individual was discussing his side job of DJ'ing with someone. Offering his card and talking himself up. Basically doing everything but help the actual customer. Once their discussion ended, he finally acknowledged my presence. They clearly need a real manager at this location because what they got ain't working.

This is the very best UPS Store we have ever used. They are professional, quick -but- efficient,…read morepatient, and a pleasure to do business with, consistently. This is the standard for what a UPS Store should be.

I have only ever received the warmest welcomes and service, and the kindest interactions from this…read moreUPS location. The employees here are knowledgable and very efficient--I always have a positive experience mailing items. Reading other reviews here that are negative, I can only assume those individuals bring the bad experience with them wherever they go, because you don't find it here. Not saying they are perfect, but these folks are the kinda people you want handling personal shipments. Their collective demeanor is inviting and facilitates trust. I appreciate having a solid UPS store so close!