If I could give 0 stars I would. This has to have been the worst vehicle service experience of my…read morelife. Dropped my Indian off for 15k mile service on May 20th did not get it back until June 24th!!! Yes there was some warranty repairs they had to do but that should take what a week, 2 weeks maybe 3? NOT 5! Had a trip planned for the 25th of June. Almost didn't get the bike back in time. Also they "washed" my bike, now there are water and chemical spots all over it. They show especially bad on the blacked out parts and they will not come clean. DO NOT GO TO THIS DEALER. You WILL regret it.

I am writing to explain why I answered "no, I would not recommend" based on both my experience on…read morethe showroom floor and the customer-service interactions afterward. Beforehand, I would have recommended your store, as scheduling and arriving was very easy and overall a pleasant process. However, when I arrived, the bike I had requested to see was not on the floor--only the model I had already stated I was not interested in. The saleswoman I worked with was very nice and helpful, and I want to emphasize that. The information she provided matched everything I had already read online. Unfortunately, that was also where the disappointment began, because I was hoping for deeper insight, technical details, and real user-experience feedback--not just information I already knew. When I asked more technical questions, she became, in my opinion, noticeably standoffish. She even said, "You ask some different questions." I explained that I am a different type of person. Her body language suggested that my questions were unusual, which they were not--they were reasonable technical questions that any serious buyer would ask before investing $4,000 of hard-earned money into a dirt bike for an eight-year-old. I value both my time and money. From a technical standpoint, she knew the basic specs but could not explain how to operate the bike's information menus or settings. Anyone can turn a key--but I'm investing in the technology, and that's what I needed help understanding. I was also disappointed by the lack of any real warranty explanation or service assurances in the event something went wrong. Despite these concerns, I cautiously proceeded with the purchase. Even my son, who accompanied me, picked up on the negativity I was receiving simply for asking legitimate questions. After leaving the store, the issues continued. I had to completely drain the battery in order to recharge it to 100% and confirm everything functioned properly. It was 36°F outside, making the process uncomfortable, and the quick-start guide was extremely misleading and difficult to follow. This is why I called customer service for assistance. Unfortunately, customer service also failed to provide the support needed. The representative repeated information from the same quick-start guide--which, again, is inaccurate in several areas. When I called back, the second representative also could not help. It became clear that no one I spoke with knew how to properly pair the device, operate the manual controls, or walk me through troubleshooting. This resulted in wasted time and highlighted a concerning lack of product knowledge. "Real service" would be ensuring the bike is fully trail-ready out of the box, checking all equipment, pairing the remote correctly, and confirming everything works before the customer leaves--so I do not need to return. I requested follow-up service through text, but did not receive the help needed

I have unlimited wonderful things to say about this establishment and the team over @ Toce…read morePerformance. GREAT PEOPLE & COMMUNICATION in regards to getting the BEST EXHAUST I HAVE EVER HEARD shipped out to me swiftly. Everywhere I go I am getting compliments on how great my bike sounds and I owe all the praise and thanks to the team over @ TOCE. I have dreamt of having a Toce exhaust on basically every bike I have owned. & now thanks to these guys I am the baddest in the city

Simple process, good customer service and fun times at TOCE. got custome pipe, new intake with ecu…read moreflash on my cbr. the whole thing took 2 hrs and the bike sounds and runs amazing. Check engine was on for about ten minutes while the computer reprogrammed. My bike is like a new machine and saved me $500 compared to another custom shop. def recommend

I would not buy again. Initially they seemed okay but I purchased a 2025 Kayo Bull 125 EFI from…read morethem. It has been nothing but problems. The last time I brought it for repair they gave me a used part off another machine that looks like it was beat into the ground. This machine still has warranty on it but it likely won't last much more than 2 years. DO NOT BUY FROM THEM! I have now tried calling them several times to set up a repair again and apparently they're closed until next year! Unacceptable!

I stopped in to Connecticut Scooter Pros to see if they could help me with my Grandson's very old…read moreCoolster 110cc. I was immediately met at the door by a smiling young lady. She called the mechanics which saw my delima and they took my handful of parts and tried to match them up. Without me asking they also removed the 3 broken bolts from the hub which I can now use instead of purchasing new ones. The next thing I knew is that my problems were solved . I briefly met the Owner Kyle and happily told him how thrilled I was with the exemplary Customer Service his Company had. He actually called the next day to see if everything worked out for me and my Grandson. Couldn't ask for a better visit. Thanks so much Connecticut Scooter Pros. Highest Regards, 5+ STARS Kevin Q.

The way things should be done, What a great experience. I had a problem with parts I bought at…read moreAutoZone.com. I brought it back to this store and the Manager was so understanding . No questions asked, exchanged wrong parts and gave me the correct parts.

I needed a light bulb for my mid brake light and testing done to see if my battery was an issue!…read moreThey installed the lightbulb, that I did not have a clue on how to do, and yesterday they installed a battery for me that I purchased from another store! Outstanding customer service and support!! I thank them so very much!

1. The Service Technician: Keith is the main reason for giving this experience a 10 and a 10 to…read morerecommending this dealer to colleagues, friends and family. This is the second time, we have been assisted by this service technician, Keith, and both times - he was clear; educated us on the issues detected and on the suggested solutions. He is very knowledgeable on the brand, the models, and on what might be some of the issues encountered. 2. Subaru America & Suburban Subaru should promote this service tech to "Chief of Online Service Support" to Subaru owners that would like to connect via zoom/video call with a technician prior to bringing in the car for service. 3. We are a nationwide subaru family with family in texas and california who are both subaru owners, but some of their experience with local service has not been as exceptional as mine. Specifically, my younger brother in Southern California took his subaru into the Santa Monica Subaru Service Center for regular oil change and other mainteance before a long family trip. After picking up the car, and heading on Highway 10 towards Palm Springs - he started smelling smoke and hearing a sound - bottomline was that the service tech who changed the oil did not tighten the screws and he was now faced with an emergency and had to go to a dealer in route by Ontario Airport where he had to leave the car for several days. So we are cautious about our car service, and that is why when we find a dealer service facility and a service technician as knowledgeable and helpful as today's tech, Keith, is important that they are recognized so they can help in train others locally and hopefully nationwide. Just as an FYI - Unbias Review: We do not know, or have gotten paid in any way by anyone at this business. We did purchase our first subaru here, and have been servicing here since purchase several years ago.

I replaced my failed OEM battery this week after it dies. Took car and battery in to get tested…read more They thought it was weird I didn't want to drive my car with a bad battery and already removed it. Finally, they decide to test it, battery is confirmed bad. They then tell me my only option is to put the bad battery that makes my 2021 WRX STI start and run poorly back In and let them retest. Bought cars from this place. Had service done here. Thought this would be fairly straightforward. Amazed the mechanics found it strange that I wanted to install a battery that actually worked on my own and then sought warranty replacement instead of the other way around.

I've taken several cars to them since I discovered them in 2018; I no longer live in the area but I…read morestill drive a long way now to have them work on my car, because they're trustworthy. Full stop. What I mean by that is they will try and save you money, while doing the job right. (Practically every other place overcharges, suggests, or goes ahead and performs, unnecessary, even entirely unrelated work.)

I've been meaning to leave this review for awhile. Pop's was excellent at every measure!!…read moreParticularly the staff. What a great experience. I was a first time customer and will definitely be back! Thank you!

we had a great experience with G!!! I have never had such an enjoyable experience at a car…read moredealership. G was accommodating. He heard what we were looking for and delivered...TWICE!!! We bought two cars from G because him, along with the service staff, finance guy, and sales staff, we truly had a great buying experience from start to finish. They were helpful and attentive. The service guys were super awesome and answered all our questions! We joke that we want to buy a third car so that we can go to the dealership All in all, everything g was top notch! I highly recommend the Vernon volkswagen team for your next car purchase!!!!! Kristen and Paul

worst dealership ever!! They lied about warranty, gas tank filled at pickup, and are lying at…read morecustomers about everything! Do NOT go here!