No games, they either have what you need or the don't. If you purchased a new machine in 2020 you know it was a tough task because of inventory problems. Scranton powersports was completely honest and didn't mislead at all. 500 to hold machine and said I'd have it in a month. It came in only a week. The buying experience was simple and straightforward. It's nice to have a dedicated off road dealer fairly close. read more

Scranton Powersports - Motorcycle Dealers Near Me - Vernon, Connecticut

I am writing to explain why I answered "no, I would not recommend" based on both my experience on the showroom floor and the customer-service interactions afterward. Beforehand, I would have recommended your store, as scheduling and arriving was very easy and overall a pleasant process. However, when I arrived, the bike I had requested to see was not on the floor--only the model I had already stated I was not interested in. The saleswoman I worked with was very nice and helpful, and I want to emphasize that. The information she provided matched everything I had already read online. Unfortunately, that was also where the disappointment began, because I was hoping for deeper insight, technical details, and real user-experience feedback--not just information I already knew. When I asked more technical questions, she became, in my opinion, noticeably standoffish. She even said, "You ask some different questions." I explained that I am a different type of person. Her body language suggested that my questions were unusual, which they were not--they were reasonable technical questions that any serious buyer would ask before investing $4,000 of hard-earned money into a dirt bike for an eight-year-old. I value both my time and money. From a technical standpoint, she knew the basic specs but could not explain how to operate the bike's information menus or settings. Anyone can turn a key--but I'm investing in the technology, and that's what I needed help understanding. I was also disappointed by the lack of any real warranty explanation or service assurances in the event something went wrong. Despite these concerns, I cautiously proceeded with the purchase. Even my son, who accompanied me, picked up on the negativity I was receiving simply for asking legitimate questions. After leaving the store, the issues continued. I had to completely drain the battery in order to recharge it to 100% and confirm everything functioned properly. It was 36°F outside, making the process uncomfortable, and the quick-start guide was extremely misleading and difficult to follow. This is why I called customer service for assistance. Unfortunately, customer service also failed to provide the support needed. The representative repeated information from the same quick-start guide--which, again, is inaccurate in several areas. When I called back, the second representative also could not help. It became clear that no one I spoke with knew how to properly pair the device, operate the manual controls, or walk me through troubleshooting. This resulted in wasted time and highlighted a concerning lack of product knowledge. "Real service" would be ensuring the bike is fully trail-ready out of the box, checking all equipment, pairing the remote correctly, and confirming everything works before the customer leaves--so I do not need to return. I requested follow-up service through text, but did not receive the help needed read more

Our first experience at Scranton was frustrating and this review is "could've been better" with 2 stars. We initially spoke with Justin, who was knowledgeable and helpful, but he had an appointment already scheduled so we were switched to another salesperson, Risa. That's when the trouble began. Risa seemed distracted and unfocused, jumping between customers during our appointment. My wife and I expressed concerns to each other knowing the order might get messed up. Unfortunately, we were right. Risa didn't listen! Despite telling her what we wanted--and more importantly, what we didn't want--Risa used our online build (we made one just as an estimate before we walked in the door) without making the requested changes we discussed with her in detail. At the parts desk, she rattled off part numbers confidently, so we assumed everything was covered. It wasn't. We ended up receiving accessories we had clearly declined (like a trash can hitch) and missing essential ones, including a windshield, rear window, and dump bed controls. Risa didn't listen! Finance felt rushed. As first-time UTV buyers, we weren't fully sure what to look for and trusted that the listed items were correct. We got a call later asking why we had ordered doors without a windshield--which we had definitely requested. We told the manager we did indeed order the windshield, a back window and a wiper kit. So now we had to pay more to have the correct items added afterward which should have been included in the original build and financing. After receiving the UTV, we realized there were still omissions. This now also caused more money to be spent because we still needed to add more parts. If we knew all the costs up front that day, we likely would have waited to buy the UTV because in the end it cost over $35K and we could have gotten the next, better model up with all of this included for less. Risa didn't listen and her errors cost us money. To their credit, Scranton's management and service team was responsive. They came out twice for no charge to pick up the UTV and installed the backordered items, and the new additional automatic dump bed controls we originally asked for. That part of the experience was excellent, and we truly appreciated the effort to make things right. Additionally, we were given a discount on the windshield order as they tried to make up for Risa's error of adding the outlet in the dump bed we paid for but never asked for (that was what she thought we were talking about instead of manually dumping the bed???). Be careful about how you word items you want or you end up with stuff you don't mean to get. You have to explain the exact meaning of what you want. We did tell her we didn't want to manually dump the bed. She very obviously didn't listen. But overall, the ordering process was disorganized and stressful. If Risa had simply listened, this all could have been avoided. If you're considering working with Scranton, I strongly recommend: 1) Asking for Justin, or anyone else. Justin seemed far more attentive and helpful. 2) Be sure you know all the parts you're talking about. Explain in detail! 3) Get that full price breakdown showing each part and cost and labor - total out the door including tax and fees before going in to finance. read more

Highest dealer "Fees" in the country. Absolute rip off. I paid MSRP with no discount or incentive, fine, but paid nearly $1000 dollars extra in dealer fees. That's not counting the destination charge, taxes, tags etc. Just "dealer fees". read more

They know the law....even if it's not right! Purchased a machine here, upon getting it home immediately didn't like it. It was long and you couldn't maneuver it, couldn't plan you route on a trail. Contacted Sales Manager and owner (Josh), and they wouldn't stand by their product, only told me there is no cooling off period in CT and legally didn't need to take it back. They said I could trade it in for a machine that was 2-3 times the price. After talking a while, Josh insulted me and offered me $4,500 less than I paid only hours before. I should note, this could have been avoided if I were allowed to take the machine for a proper test drive. Sales team only allowed me to test drive it after I already had insurance on PAVEMENT with only the driver in a 6 passenger machine. read more

Terrible experience purchasing a side by side. I live out of state and traveled 1.5 hours to Scranton powersports. Prior to going in person I spoke to Rob a salesman via phone or text. Now Rob was ok to deal with, very professional and down to earth. But he failed to breakdown all pertinent info when it came to the actual purchase. I rec'd a chicken scratch text message with APR rates and monthly payments. I requested a paid in full price, which he gave me. What was not shared with me was a 3% fee for using a credit card. Staff seemed annoyed when I told them I was not financing. I brought the amount that I was told. Josh the manager was not willing to negotiate until I asked for my deposit back. Two weeks prior I was there and gave a down payment. In addition I ordered a windshield and mirrors. Staff told me the windshield and mirrors would be ready the day of delivery. They told me the windshield was ordered and they had the mirrors in stock. I was handed an open box with no mirrors and missing components. Then accused me of taking out the mirrors in the 10 seconds it took me to walk from the front door to my truck. I took it upon myself to call the manufacturer ( SuperATV ) of the windshield direct. I was informed by a representative that Scranton Powersports hadn't placed an order since November 15, 2023. Hmmmmm So I called the dealer, spoke to parts dealer Jose who guaranteed me the order was placed and it will be in next week. Now this is more than 3 weeks after said order was placed. So I asked Jose for the order Number and date order was placed. Jose had nothing to say and said sales would explain. The phone line was then mysteriously disconnected. I called back and asked for Josh the manager who brushed me off stating how busy they were and he would look into it and call me back. I requested to be refunded. I gave 2 hours, no call back. So I called back and he continued to tell me how busy they were and how he had a meeting in 15 minutes. Now this is how you take care of a paying customer? This is how you secure future purchases? This matter wasn't important enough to handle in a timely fashion? Scranton Powersports straight up lied instead of admitting a mistake. That is unacceptable business. I would not recommend anyone to buy, finance or have maintenance done at Scranton Powersports. So thank you for ruining what should have been a wonderful experience for me. read more

Scranton Powersports - Motorcycle Dealers Near Me - Vernon, Connecticut

DO NOT GO HERE! Zero stars. These people are the definition of Rip offs. I ordered an ignition part they they assured me would fit but there were no returns on electrics IF I left the store with it. So, I brought my stock ignition to make sure it matched, which the connector did not. They told me I should cut and splice wires to make it work. When I said I would rather them return my money they said it would cost me $20 to return it! I can't emphasize enough that I will NEVER go to them again nor will I ever recommend them read more

Scranton Powersports - I need a male connection, they gave me a female connection and told me to figure it out. That's not what I was buying - Motorcycle Dealers Near Me - Vernon, Connecticut

Had some warranty work done. They were flexible and quick. It was two snowmobiles in November. So far so good.

Well I purchased a 2022 razor 1000 premium march of 2022 for 27000.00 only to be insulted by Josh who offered me 14000.00 to trade it in for a 2023 4 seater. The sales department is awful. The service department is great. Chris in service is great. I walked away shaking my head. Josh in sales is insulting at best. Don't buy from them. read more

I only did business with Scranton Powersports because they were doing motorcycle registrations for the DMV during covid. I made an appointment, they stuck to it and had me in and out as quick as possible. read more

Sales team very dishonest, they'll lie to your face about made up fees and say they're "giving you a discount" when in fact they're charging over what is standard. Sales team member using higher pricing from the Canadian website for accessories and negotiating unit price...when you question it they'll get nasty and imply you're an idiot. Discount listed on their website for units, then added back on at the back in "higher freight charges for this year" which happens to be the same amount as the advertised discount. Sales manager won't do anything about it. Stay away...or be very prepared and know exactly what you should be paying, because they'll 100% try to rip you off...very deceitful business practices. read more

Ordered a pair of pants and paid for them in full in November as a Christmas gift, was assured that we would be contacted when they arrived. We never heard from anyone and thought it was a supply chain issue. We followed up in April and were told that the pants had been there since December 20th. No further explanation or apology offered. Really disappointed by the experience. read more

I have found Scranton Powersports to be open and honest in my dealings with the service dept. Highly Recomended,I drive past other dealerships to work with them. Scott C. read more

5 people standing at service/parts. No one acknowledged me or offered help, so I walked out.

Love these guys! Purchased a Polaris Ranger 570 and a mini power wheels for my kids. Always professional and always make repairs or warranty issues hassle free and on time. read more

I bought a Polaris Ranger 900 in October 2018. Every time I have dealt with them they were completely professional. I am very happy with all the employees I have dealt with. read more

Phenomenal customer care and attention to detail. The Who team at Scranton Powersports makes the buying/servicing process seamless. A++

I dropped off my motorcycle wheels to get new rubber mounted on a Monday, since Lew's Cycle & Sled, LLC in Manchester is closed on Mondays. I was assured by the service manager, Chris Poggie, that the wheels would be done by Wednesday at the latest. Wednesday came and went with no call, so I decided to stop in on Thursday to check the status. When I walked into the showroom, Chris Poggie got up, walked right past me, and went outside to get on his cell phone. I quickly followed him, but by the time I reached the parking lot, he was halfway around the building. As he got off the phone, he walked back toward me and said that my wheels would be 'arriving shortly'. Chris Poggie, without my permission, outsourced the mount and balance to Lew's Cycle and Sled, LLC and attempted to charge me over double what they charge for a mount and balance. Lew's Cycle & Sled LLC does a mount and balance for $50 and Chris Poggie attempted to charge me $120. After I was a bit of an asshole, I only had to pay $60 plus tax since Chris refused to 'eat the $10' as he referred to it as. Chris Poggie was not apologetic what so ever until he saw this review for the first time. Scranton Powersports has once again perpetuated the stereotype of the wealthy dealership that does whatever they want without the permission of their customers. I will never return to this business. read more

im adrian purschase a zforce950 sport with warranties that dont cover nothing went thinks brake mike is a lier say they cover a arm went i ask to fix my they say they dont cover and the seatbelt never work and is accelerating they say my pin number is not on the recall they dont back up what they say read more

First time going here looking for a utv, they had tags on all the units giving examples of payments- my situation tag said "$1000 down and finance at $185/mo." Applied and finance came back at $207, the sales rep got the manager after I had questioned the "$185" that was advertise (rep said I was tier 1 credit approved). Manager came over and said "oh well you're right there, almost under $200." He then proceeded to say the rates changed so the tags on the units aren't accurate. So why are they still up? His excuse was to deflect from his own piss poor management and blame "lack of staff" and being very busy. He tried to compare my job (I'm a nurse of 12yrs) as being as busy as they have been and that I should understand that. What I took away from my experience is that this company doesn't stand behind their word and will point fingers at anything and anyone to avoid owning it when they are wrong. I would not recommend anyone give their hard earned money to these clowns. read more

I bought a machine from SPS last year. I had to go to Polaris because i was charged for an extended warranty and after the sale was made, nobody would work with me to help get my warranty info. As a matter of fact, a new manager called and said they were changing people because of these problems and how nobody processed my purchase paperwork till long after I bought it, then had to wait again cause of a recall that SPS was suppose to process. Very poor customer service. Sad when you have to go to the manufacturer to get answers for services you paid for. read more