We enjoyed a five-star experience here in recent weeks. Our thanks to general manager Joe and his staff for very professional and courteous service. Here's what got us to Vive: It was just a pleasant morning trip to the grocery when a driver making a sudden turn hit our passenger door. No one was injured, and we quickly exchanged insurance information. The result was the other driver's insurance took care of our repair after we wisely accepted a recommendation from friends and insurance carriers. Vive did a terrific job on the repairs, everything carefully completed with a flawless result. We were kept apprised of the repair during the time it was in the shop. (We also got good treatment from the insurance company -- surprise!). In sum, Vive helped us manage this unpleasant event smartly, and we appreciate it. Give 'em a try. read more

Vive Collision - Thomaston - Body Shops Near Me - Thomaston, Connecticut

Simply amazing. They do a fantastic job. The car left detailed and cleaner and when it arrived. Great service, friendly staff 100% a win.

My daughter had damage to her car post accident and we were looking to fix it as cheaply as possible due to its age/condition, and the staff at Rich Gravel's looked at it and made adjustments to it to circumvent the issue (leaking from door) without having to replace it without charge. It was our first time using their shop and they couldn't have been kinder or more helpful. Thank you so much!! We know where we'll go for any body work in the future. read more

First time in the 50+ years I needed an auto body shop. Outstanding repairs and personal attention. They even cleaned my car inside and out! Absolutely I would recommend Gravels. Dave.......Waterbury, Ct. read more

Vive Collision - Thomaston - Dave - Body Shops Near Me - Thomaston, Connecticut

I wanted to publicly thank the entire staff for an impressive repair on my wife's Jaguar. The vehicle had a unique paint and the repair and attention to detail was very much appreciated. From the minute that I called until the time (less than 10 days) we picked up our car, everything from rental vehicle to dealing with the insurance company was taken care of. Thanks again to Jim, Jill and the rest of the crew. Dave Stankus read more

Rich and Jill did a wonderful job after I hit a deer with my Mazda6. The repair is flawless and the paint matching was second to none. Not only are they professional they are extremely friendly and helpful. Thank you so much Ric and Jill. LV read more

I've done business with Gravel's Automotive on 3 or 4 different occasions now and I have to say that their work is just fine, but the "customer service" is absolutely miserable. Let's just say I went there for convenience. There really isn't anyone in the area that does the same line of work. After being in an accident I had questions regarding what information they needed from insurance company. The office manager, who I think was the owner's wife, talked to me like I was a child. She was rude, condescending and made it seem like I was a bother to her. In the recent past I dealt with Rich personally and he's a terribly nice guy. But my last visit to the shop regarding some nicks and scratches in my car would be my last. His wife was again very rude and spoke to me like the job I was requesting meant nothing to her and her husband's business. I guess you're a waste of time to them if they're not spraying a fleet of 747s for you. It will be a cold day in hell before I do business with these people again, especially if my money is going to her. read more

Anytime I need my car fixed This shop is always there to get the job done quick and does an amazing job and the finished product is perfect. Thanks for always being there for me read more

The service was exceptional they told me when drop off it ,, was repaired to new condition. It was done when they said it would be . Great company to deal with. Jill in the office was super read more

I've used this shop a number of times and I have nothing but positive experiences. Rich is an awesome guy and a straight shooter, he is not looking to take you for all your money and will offer alternatives that are considerably cheaper in cost not quality. Every time I have dealt with them the customer service has been professional and friendly. I feel like I am talking to a family member or friend not just a business owner. I highly recommend them for any work done and they have a lifetime customer in me, they do quality work at a VERY reasonable price and they stand behind all the work they do. It is by far the best body shop I have ever dealt with anywhere. read more

I highly recommend Gravel's. It's a local business that does great work in a timely manner and stands behind it 100%. I was referred to Gravel's after a bad experience at another local shop and wouldn't go anywhere else. read more

I am a car collector and have been going to Rich Gravels for the past year. He initially repaired and painted a Mustang Shelby GT500 regarding some minor damage. Car is Black and a color that shows every imperfection. It came out flawless. A few months ago I hit a turkey on RT 8. with my Chevy Avalanche. Amazing the damage a turkey can create.The damage was to the front plastic bumper and nose. I stopped to get a quote. Rich asked me if I had a few minutes. He pulled the the truck into his work area and pulled the truck back out. Dents were gone. He wouldn't charge me. 2 weeks ago I brought my wife's 1999 Jaguar to have Rich quote me a new paint job. He advised me that it didn't need new paint, just brought back to life. He buffed the car out and added a new pinstripe. The car looks brand new and is stunning. My wife was "wowed" by the result. Rich saved me thousands by telling me I didn't need a complete paint job. Lot to be said about a person. Stand up kinda guy with a great team. Scott DeBisschop read more

Just picked up my car. Service was excellent, friendly and professional. My vehicle was only 4 months old and it looks like it just came out of the show room again. So glad I used this shop! All details taken care of, rental was waiting for me. This shop is a must for repairs. read more