Took my wife's old bicycle to get repaired. They were absolutely great. Friendly, professional,…read moreand did a great job. I can highly recommend them. We will be regular customers.

What a helpful and friendly bike shop. Mike was so great. I had been recommended to take my bike to…read morehim for a quick repair and he exceeded my expectations. I got instant service, zero upsell, friendly and honest service, and a wonderful welcome. I'm from BC but when I asked around for bike shop recommendations his name came up every time. I highly recommend Old Strathcona Cycles to anyone seeking bike repairs.

One of the best customer services I have ever received! I…read moredon't know why it took me 15 years to go to this place but I'm glad I went there. We were looking for bikes and one of my coworkers recommended this business. The place was huge, amazing, well organized with tones of products. I asked Lindsay for help and she spent about two hours with us. I tried 6 bicycles and in the middle of that, Calvin joined and the two of them helped us. Both Lindsay and Calvin were amazing! Friendly, honest and helpful! They did any possible thing to help us finding the bikes we wanted and were suitable for our skill level, heights and weight! For me customer service is the most important factor and I received one of the best customer services here! The place was well organized, the prices were good and I'll definitely go back there again for any sports needs. I highly recommend this business and Thank you Lindsay and Calvin for all the helps! :)

Excellent service As a senior who in childhood and youth did not ride bicycles…read moreI had a steep learning curve in the purchasing of one but the sales clerk Jesse was remarkably well humoured and helpful exhibiting a lot of patience and offering good advice.

My favorite Northside spot to get skates sharpened (and for a fair price). The skate sharpenings…read morehere are consistent and are completed quickly. They let you choose your style of sharpening as well. They also have a decent sized collection of hockey equipment and sticks in the winter, and the same the summer with cycling equipment as well. Definitely would recommend this place for sharpenings if you're on the Northside as I've been going here for greater than 10 years.

Great selection of sports equipment at great prices. They also sell used stuff for cheap. We buy…read morewinter sports stuff for the kids here as we know they will outgrow them after a season on two.

I ordered a Parka, as a gift, from MEC's online Black Friday sale on November 29, 2024. Having…read morebeen in the Edmonton south common store a few days before, and observing many in stock, the deal was too good not to order. As I placed my order, it indicated that the downtown store was "Next Day Pick Up". Given that I wanted to pick up as soon as possible, I selected the downtown store, even though the location is terribly inconvenient for me. Approximately 24 hours later, I called the downtown store, whom after about 25 mins on the phone with various people, told me they had no record of the purchase. Of course, I couldn't go pick up the jacket, the next day, at a location that was inconvenient, because MEC hadn't even processed the Order as of yet. Great. I called the customer service line and spoke to a male who told me "this sale has caught us completely off guard and we're overwhelmed". No kidding?? The male told me that there had been staff cutbacks this year, due to how slow it had been, but suddenly the sale has regenerated sales that have overwhelmed the existing employees Ok ... the spokesperson then told me that my jacket was in Winnipeg and had to be shipped to Edmonton! What is going on here, MEC?? You hold a Black Friday sale and you're overwhelmed??? Then my next day pick up, at this inconvenient location, is in Winnipeg??? The kicker is December 16, 2024, I received an email from MEC telling me that my order has been cancelled. My goodness. I've been a supporter of MEC for over 25 years, and have never seen such awful customer service or a absolute lack of responsibility in fulfilling an order - for that matter, I don't think I've ever had a more disappointing exchange with any store, ever, than this experience. I will never again shop at MEC. Shame on you, MEC. Not the MEC I once knew

I bought a Suuntu compass from them in 2015. It sat on the shelf for years and was in pristine…read morecondition. It developed a huge bubble and the declinometer stopped working. I took it to the Edmonton store downtown. The manager was sympathetic but refused to exchange it, despite suuntu having a lifetime warranty. Take your business to Amazon or somewhere else.

Purchased my bike here two years ago. Been back for their…read moreawesome service plan. Also picked up seats, helmets and several other parts. Knowledgeable staff. Pricey...but they don't sell low end stuff. I'll continue going back for my cycling needs!

BE WARNED!!! I recently bought a bike online, and when I received it, the bike had different…read morecomponents than was listed online. It had 3 different, cheaper components. When I inquired about this, they stated they are not responsible for their online listings. The only solution they offered me was a 20% discount through their website if I want to buy alternate parts, though most parts are out of stock. They refused to admit fault nor apologize (after giving them ample opportunity to do so) and after reaching out to the owner, Paul, he essentially said I should be grateful to recieve a shipped bike and that it was packaged to begin with (no jokes!). They made it clear that I was in the wrong for not being grateful or happy with their solution. So if you buy something online, you might not get what you ordered, and you will be stuck (and it will be your fault).

i thought every one was very friendly and helpful. i placed a deposit on one bicycle but after…read moretalking to the owner bought another bicycle. i am extremely happy with my purchase. During the first year, you can bring in the bicycle for free if you are having problems with it. The bicycle mechanics fixed up a 25 year old bicycle for me to make it like new. Some of the bicycles are pricey but you have to pay for quality.

Purchase a new bike from revolution cycle and when I took it home the gears were not changing…read moreproperly and the disc brake pads were rubbing and making noises, so I made the adjustments myself. The sales person said it was all checked out by their technicians. Furthermore, I found the manager of the store to be arrogant from the store in St. Alberta base on his attitude. This bike store is suppose to specialize in bikes, but receiving it with flaws after they told me that is check by their technicians is unacceptable. If they cannot address simple matters than what more can they do. I would suggest going to MEC for your future bike purchase.

Took my bike in to get serviced, and replace the chain assembly. Admittedly my bike was in VERY…read morerough shape when I brought it in, but the mechanic (Derek) who helped me was very polite, honest and helpful. Gave me a rough quote when I brought it in and when they found another issue, promptly called me to ask how I wanted to proceed with it. After dropping my bike off, it was repaired the very next day. What an easy and smooth process! The folks on the phone were also just as helpful. Definitely going to make this my regular bike shop!!

Left feeling disappointed I was unable to shop at a local business. I went for a thousand helmet…read moreand some Shimano ic5 spin shoes. I left with nothing due to no sizes being available. I would have gladly ordered some and bought a helmet but felt like the customer service preference was we just leave. I'm not saying the gentleman who I spoke to wasn't polite but you sell shoes? You are unable to offer to order some or get that money in your till with an alternate suggestion? Just felt let down because I was maybe not the usual shopper here.

This shop is pretty amazing. They carry higher end road bikes and gear. It's a smaller shop, but I…read morewas very impressed at how much inventory they had. They also have state of the art bike fitting, which is a must if you are planning to spend $4000 + on a bike... The guy working at the shop was very helpful and informative. He showed my around the shop and their fitting machine. I wasn't there to commit to a bike, but only to look. That being said I would definitely purchase through them when I decided to upgrade. I like the small custom shops, as they are more attentive to your needs, and if you have the funds and are looking in this price range, you want a shop that will take care of you. These bikes can last a long time if well taken care of.

This is a store where I love to look but likely won't buy anything. It is for people who are…read moreserious about performance biking and racing, and do it competitively. Most of the bikes here are over $1000 and just a tad out of my budget. They also service bikes and sell parts. As well, I have seen clothing and accessories here for athletic bikers. The staff really know their stuff. If you are going to be taking part in a triathlon or major bike race, then Pedalhead may be the right place to shop. For the rest of us, the bikes here are likely beyond our needs.

My all time favorite place for mountain bikes and service in edmonton. It's a small shop but the…read moreservice is friendly, honest and fast! Don't expect cheap stuff but you'll also never get gouged. On many occasions I've even been convinced to purchase a more affordable high value part.

Quite possibly one of the worst stores to deal with after you buy your bike from them. My…read moreexperience was basically that I don't exsist when coming in after my bikes purchase. Please read the whole experience for a twist at the end. I went in last summer (2025) after visiting a few bike stores to pick a new bike to be able to qualify for events around my city. This store won me over by offering a $2150.00 bike on sale for $1700. It was perfect for me at the time as I was planning to up grade the bike to a professional spec as I figured out what needed to be changed on it to fit my riding style. I was a professional mountain biker for 6 years and know what I need to do to customize a bike to work best for me. The very first thing I wanted to change were the tires. I was having issues slipping going up hill so I found grip that helped specifically with that. I called them up for the up grade and they responded with the tires are to expensive, they didn't tell me the price of them, they were just to expensive. Im guessing because I picked a brand outside their carried brand names, they just said no because I gave them my contacts information to get the tires and they made an excuse about not being able to buy them from another store. My contact had them for a very good price and if I bought them they'd put them on. Sooo like, its to expensive for them, cant buy itbfrom another store if they're affordable. I still wonder to this day if there is anything I could've done or said to get them to order these tires. Although I wanted this grip change, there was an urgency to this order as the factory valve kept on leaking. This is an issue I brought up with them, I had mentioned the leak sealant came in clutch and they never brought it up again. They actually changed the subject. Next I wanted the handle bars customized, I'm not racing over super technical terrain where an extra 2 or 3 inches of width would be beneficial to control the bike, I want to be as small and compact as possible to be able to pass people in gaps on single trails. They said they didn't recommend this change, almost as if they are clueless about this style of racing and basically flat out refused the modification. Most recently, I wanted to order a new front chain crank. Im a 6'3", 220 LBS guy. That means I have a lot of weight to push down on my pedal which allows me to be very aggressive in my pushes on a bike. I brought my bike to the store to ask about this. Now, this may just be me, but I would think ìf someone took the time and effort to bring the bike into the store. Working out a solution to the reason they are there would be a priority. There are tons of solutions I. Would've entertained as I have a small issue with the drive train (that when i brought up was told it would work it self out) but yet again, the part i need is un available and nothing they can do about it. I mean, im not quite sure why this store exists. The staff doesnt know how to set up a bike professionally. Their source for parts are non exsistant. The shop doesnt want to do any work according to the few times I've dealt with the salesman's. The only good reviews I could find on this store are parents bringing their kids bikes in for repairs. Which leads me to think thisbstore as a whole is equivalent to my next door neighbors dad with a tool box. After all the above was said and done, and as being a 43 year old that is retired. My disposable income allows me to make very rash decisions about what I want to accomplish financially. The issues I have been having with this bike and the store I bought it from made me so frustrated I marked the bike as sold on bike index and then left it in the park behind my house for someone to steal it and get it off my hands. I am now on a new brand of bike dealing with a store that can get parts and wants the work. I can not recommend this store on this app any less than 1 star. But I have found there are so many other options in this city that are a little bit to so much better to deal with in my opinion. (I feel like I should add the fact there are many store that are much worse as well) Shop at your own risk, for all I know my experience is an anomaly. Maybe they just don't like my face or something. But if you decide to shop here, good luck.