The actual service manager cannot contain his condescending tone. In a world where customer…read moreservice gets the customers, this business failed miserably. No one wants to deal with an arrogant and pompous old man. If you moved to town and bought your bike elsewhere, they don't want anything to do with you. Probably the most pathetic service I've received in town to date.

don't waste your time at this place. Service department is pathetic and will only work on something…read moreif you buy everything from them. I called to get some new tires I bought mounted and balanced, even did the work of removing the wheels from the bike, the guy was rude and acted like they didn't have time today. I asked about next week and he flat out said they won't do anything unless i bought the tire's from them. pathetic turning a customer away, easy money. I should have known, I've never experienced good customer service at this place. no one seems to want to help you in either the departments. been there multiple times and everytime I leave thinking why I wasted my time. they have lost ALL my business.

We were in our way to Nashville TN and our bike broke down 51 miles from here on Labor Day. Got it…read moretowed in and came in the next morning early. The owner John came in early as I was waiting and was very nice and offered me a cup of coffee, showed me around until service opened and made an introduction to the service manager. The service Department was able to get me in first thing and took care of us right away. Got us back on the road within a couple hrs. Thanks John!

I have purchased five new bike from them over the years and have been very happy with every…read moretransaction. I nolonger live in Rochester but go out of my way to stop there and get anything that I may need when in the area. They were one of the very few dealers that did not jack up the prices on thier bikes some years back when there was a shortage of bikes for sale. That to me says a lot about them.

What a disappointing dealership! They have a boat posted on Facebook Marketplace, by multiple…read moresalesmen. I messaged the first one, Josh Smith with some questions. He answered one of the multiple questions, and told me the boat was in another storage unit and he was happy to set up an appointment to see it. I assumed selling something, he could answer some basic questions, so I don't have to travel an hour and a half to find this information out. Never heard back from him, even though I reached out again to see if he was able to find out what kind of fish finder was on it. Noticed there were 2 other salesmen with the same post, whom I also messaged. (Justin H and Kyle P). Neither one responded to the questions asked. If these guys cannot respond to a couple of basic questions on a boat they have posted and are selling, then I will for sure stay well clear of this place....

here's a review you might wanna read John wooden the owner. We did a trade out with him on some…read moresign work. I went to his office he said come on in let's talk it over we both agreed that he'd give me to Paddleboards. He reneged on the idea after he even told me that I might have to pay a little of the shipping, he's a first class, but add don't do business with them. He's a shyster even his employee Paul knew I was right that John owed me for all the work that I did, and was willing to trade it out by from a reputable dealer.

Wonderful experience picking up my E-Bike from this center. It is a family run business and I…read moreinteracted with every generation while there and each was amazing in their own way. I bought my bike through Yamaha and they set it up for pickup for me. I would def recommend them for your outdoor sports needs