PC Laptops is the BEST and if you want to experience the BEST OF THE BEST, then I highly recommend…read moreyou go to the American Fork PC Laptops! The guys over there are all ROCKSTARS who will go and extra two miles to make sure they take the very best care of you and your computer! I can tell they really do LOVE YOU!

Stopped by for new WiFi antennas for my desktop pc. Jacob was great and had the parts for me within…read moreseconds. Great people!

I was able to buy a maxed-out Macbook Pro in excellent condition for hundreds of dollars less than…read moreI would have paid for it elsewhere. The owner let me sit and go through all of its specs and battery life counters before buying it until I was comfortable completing the transaction. It was a very satisfactory purchasing experience.

Need an inexpensive used laptop? Great value. This is a…read morehome-based business. However their business phone is not working and they don't return calls to their personal cell phones. It's worth the hassle to just show up in person to check their inventory. VERY satisfied customer.

Difficulty to find the exact cause on my computer issues. Upgraded just about everything but in…read morethe end no real answers. I asked if I needed a new computer or just update it. Updated seemed more favorable but this did not solve the problems. New computer is needed, so this is more$$$.

Max and the owner we're great guys to work with. Called them around noon and took care of my issue…read moresame day with other things going on. They also took the time to tell me what it was they did abd never made me feel dumb for the lack of knowledge. HIGHLY recommend.

Our family-owned business only uses one computer. So when that computer decided to go on vacation,…read moreI was in a panic. I took it to the Latin location, and the guys told me it would be a few days before they would have a diagnosis. I got a call back the next day! CJ had heard me explaining that this was our only computer for our family business, and knew that we needed it quickly. He was able to figure out the problems and address them in about 2.5 seconds! He thought there had to be more to the issue, but no, I just don't know enough about computers! Thankfully PC Laptops is there for me to take my computer to, even for simple software issues! They are the best! Thank you so much for helping us out. We will definitely be coming back with any other computer problems we have!

I purchased a laptop from PC Laptops 6 yrs ago. I paid more because of the advertised "lifetime…read morewarranty". The computer was fine until a few days ago it would not charge the battery. I took it to the Layton location and they tested it and said the mother board would need to be replaced or a new computer purchased. Turned out the lifetime warranty was for labor only. He estimated around $17-1800 for either option. and made it sound like such a fair deal. I explained I was no longer a PC Laptop customer and went to a competitor for help. The competitor simply tried a different adapter and all was well with the computer. N0T a $1700 + repair or replace, just $20 for a used adapter. PC guy said he was sorry I felt that way. I certainly am not. i

I don't know if they build the greatest computers on the planet. If that was the kind of knowledge…read moreI could figure out then I could probably build my own computer. So we will have to take that little gem at face value and talk about the things we DO know. First, they build a great computer for a guy like me. Our family uses it for things like storage, taxes, some light gaming, and uses that are becoming more and more outdated. They do it what I believe to be a reasonable price and I have never left unhappy about my purchases. My favorite thing about this store is the customer service. I believe they truly "love you" and take care of the folks spending money here. Friendly from the time you drop off your old door-stop to the time you walk out with it repaired or a new P.C. Other computer shops have been very, very condescending when I admit I have little to no knowledge and ask them to "dumb it down" for me. Not PC Laptops, they chuckle and break it down to the lowest common denominator for me. I like that. So I will continue to not know how to build a computer and keep coming back here for my PC needs.

PC Laptops has no customer service. If you call the number listed for help…read morethey are limited and have little or no control over the stores activities. So if you are not happy with the stores service you have no where else to go. I was unhappy with the keyboard that came with my new PC but there is no exchanging it. I would have to buy a new keyboard myself after just paying for this one. Just bought a new computer there and no one told me about the SuperEasyBackup subscription which renews automatically for $239.40 yearly. Be careful of the charge. Call to cancel. I saw this in the very fine print on the bottom of the receipt.

My grandson needed his PC looked at and couldn't wait. We…read morewent to the West Jordan location. We were met by Meho who was so helpful. He cleaned our PC after he explained the problem and fixes to my grandson. It was so nice to have someone who knew his stuff and greeted us with a smile. We had such a great experience I came home and didn't waste a minute to let the world know how great Meho is. I also noticed that the other employees were quick to help customers. How refreshing is that! A big thanks to Meho for excellent customer service! Thanks PC laptops in West Jordan for creating a culture of hospitality.

I bought a screamer laptop, and it's like this is the first laptop they've ever built. It crashes…read moreconstantly, the mouse freezes for 30 seconds at a time, and is actually very slow on the click uptake. I bought this to try the PC world as a long-time mac user, which mine wouldn't crash ever in 6 years. And it was open constantly. never shut down. This machine I have ever owned, and I'll go all the way back to my Apple II-e from 1982.

I called, they were openon Saturday. I went their directly and they fixed my laptop whgile I…read morewaited! Quick repair, fair price, honest service! I am so grateful! I will go back to them, even though I drove all the way from Lehi. It was well worth the drive.

I am UPDATING my last reviews for CompuTech. Admittedly I wrote negative reviews previously but…read moretoday brought my experience to a +11 out of 10. Our tech, Cameron, brought our computer back today. Both he and the owner reported that our computer worked fine at the store. As it turned out the chord which connects the computer to the power was broken. It was replaced immediately by the owner, who drove the part to our home. We were not charged for the visit and our computer works very well now. The only concern was the grounding from our wires in the house. (Old house) I am so grateful for the business not giving up on our equipment or us. A personal apology to the business for my original angry review. This is the real one!

Let me tell you, you must SEE Matt for ALL your PC needs!!! Matt is freaking Amazing!!!! Yes, the…read morePC's little pricey , but, it comes with Matt, it's all worth it!!! When you go, tell him that the shaved guy , who brought , his daughter laptop and took care of it in less than 10 min, sent yall!!

I had a horrible experience here and will not be returning…read more Halfway during July, my computer started to make a loud beeping sound whenever i turned it on. I brought it into the orem PC Laptops location immediately to get it fixed. (For some context, I use my computer for a lot of things. I use it for work, for my hobbies, and to stay in contact with a lot of people. Not having my computer makes my life incredibly difficult.) When I arrived, I spoke with helpful technician who told me that the diagnosis would likely take a few days because they had other computers in line before me. Totally fine. I get a call back about 5 days later telling me that my heat sink and fan array are in bad shape, and that I will likely need a replacement. They did not have a quote on the replacement part, so they told me they would call me back as soon as they got the quote. I call a few days later to double-check and see if they have the quote. They do not. About a week after that, they finally call me back to tell me that the quote is for $200. I decided to pay over the phone to get the part ordered. So far, things are inconvenient, but not entirely unexpected. About a week after the part is ordered, I give them another call to check-in and see how things are going. I'm told that they're unable to verify the status of my computer, because the technician working on it is not in the office. But, I can give them a call back, and that he will talk to me personally about how my computer is doing. I also asked if the part was received and never got a confirmation. I called the following day to ask for the technician, who again is not in the office. Because of a busy week, i was not able to call them until the following Monday to ask where my computer was. At this point, it had been a month since I gave them my computer, and I still did not know what its status was, whether they had the part, and I have not spoken to the technician once. After waiting on hold for nearly 30 minutes and being called back, they tell me that they "found" my computer and that they would "move it to the front of the line" and give it to a different tech. I asked for a concrete time that it would be finished by and they said that it would be done in the next two days. Two days later, on Wednesday, I called them back and asked, what was up with my computer. They said they hadn't gotten to it yet, and that they would make sure that it was done in the next few days. The next day, (Thursday) I call them back again and they said they had it opened up on a desk, and that it was being worked on at that moment. I asked them when it would be ready. They say it'll be ready tomorrow. On Friday, I call them again and ask if my computer is ready. They said, "technically it is, but we're running really important diagnostics on it right now, and those will not be concluded until tomorrow morning. Technically I could have picked it up, but I opted not to just in case. The following morning, I finally went in to go pick up my computer. I explained how frustrated and disappointed I was by the way I had been treated for the past month: constantly needing to call in to not even know what the status of my computer was, having them lose it, and find it only because I kept calling them to ask about it, never once speaking to my technician about my computer, and everything else. I told them that I was incredibly disappointed with my experience and that I was not intending to come back. I asked if there was anything that they thought they could do to change my mind. I was told to give THEM, ANOTHER call the following week to speak with their manager. I told them that I was not interested in giving them another call, and to have their manager call me instead. I have not yet received a call from their manager nor have I received any other sort of call to try and rectify this with me. Additionally, if the paperwork that they have you sign on your way out includes a small section where you write on a scale of 1 to 10, how positive your experience was at the time. I wanted to give them benefit of the doubt. I did not write down a number because I had not yet made up my mind on how positive my experience was or was not. However, the technician that I was speaking to sneakily wrote down 10 for me in the blank space when he thought I wouldn't notice. Overall, the customer service at this location is completely unacceptable and their way of dealing with frustrated or disgruntled customers is completely unacceptable. 1/10 would never recommend. TLDR: I waited for my computer for over a month for a simple issue that was fixed in 2 days when they finally got around to it. They lost my computer, and only found it because I had to keep hounding them to try and find out what happened. And when presented with the opportunity to remedy things, their manager neglected to ever give me a call back. 1/10

this guy Rocks!!! he is super helpful and fixes the problem no strings attached!…read moreI recommend him

The Computer Doctor is a mobile repair business for Salt Lake and surrounding communities. Rob B…read more is the owner and technician. He is great ! I needed a new printer. He gave advise on the printer I was looking for. Then ordered it for me. He will bring it to my home and install it for me too. I just hate dragging my equipment in to a shop and home again. Rob was helpful, courteous,and most important skilled at the electronics that I needed. Just give him a call . You wont be disappointed !