My first, and last time I will go there. Ive been under the care of the same dentist for 8 years. My former dentist knew my history. Crossroads tells me my front tooth is dead and that I need a root canal. I got out of there as soon as I could. I feel this place is just there for the upscale. I will Not be back. I also had to block their number because they would not stop texting me.​ read more

Front desk is condescending & passive aggressive, they invoice my insurance for over $1400, they did a couple of X-rays and evaluation that was supposed to be at no charge, when I ask to explain the invoice they say that they did not charge my insurance that amount ( the insurance sent me the claim and payment statement). On my first visit waited over 45 minutes to be attended and on my second and last I was treated so disrespectful that I left, not the cleaned place either, rated 1 star because there's no zero option on this read more

I arrived at my appointment about 10-15 minutes early and had a normal wait time to go back. The front desk help was very personable and professional. I had a ton of x-rays done and then I spent most of my two hours there waiting for the next steps. The dentist did see me and gave me an exam. I was expecting a cleaning as well. The dentist told me I needed a few cavities filled (that I will be getting a second opinion for soon). When I asked about the wait, he told me an initial visit is expected to be an hour and a half. We were at least at that point when he told me someone would be in to clean my teeth and discuss the treatment plan and set that up for the future since I couldn't stay that long. By the time the two-hour mark hit, I had enough waiting. I arrived just before 1:00 pm and by 3:08 I finally had to leave as I had other things to do. To their credit, I was not charged anything. However, it is unlikely I will return or recommend them to anyone. read more

Dentist is great. Front office staff unfortunately requires much help. Very pushy on up charges. Extremely Condescending on the billing. Leaving after several years due to front office. read more

Zero rating but unfortunately zero isn't a rating option.Wish the rating could be lower than zero! Had such a bad experience with my one & only visit with Cypress Crossroads dental Group a couple years ago, Now, well over 2 years later, I start getting balance due statements for $67. Yesterday (6/24/23) I actually received a debt collector letter from AmerAssist for $67. What??!!? Of course I'm disputing! I had different dental insurance years ago.... so I signed in to MyChart to look at my old account. I found proof that $67 was paid on my Visa credit card on 4/13/21. This office has some serious issues. I pray no one else goes through it. (1) They made a bogus diagnosis just to make money (thousands). - The details are in the attached photos, (didn't want to type it all out again). (2) Front office/billing employees need to pull it together & keep accurate records. Be warned... go with your gut if something doesn't feel right. read more

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I had a good experience with Dr. Kopa today. He was straightforward and explained my treatment options well. I had a great cleaning experience with Chelsea and Erica at the front desk was very helpful with scheduling and all the questions I had. Overall A+ experience at Cypress Crossroads. read more

RIP OFF!! STAY AWAY!!.. I ve lived in quite a few states and visited dentist almost regularly every 6 months for routine checkup . This is a rip off place. They are trying to do all sort of unnecessary procedures and tried to bill me for what they have not done.. I had to literally come out after X-ray and Dr review was done and find a different dentist who did the work like any good dentist would do. This rip off had taken at lease 20+ Xrays like photo shoot and sent only one to my new dentist when they requested. I am in process of reporting this fraud to insurance . They were proposing to cut half of my tooth to accommodate crown when it only needed a very minor filling. And polish as I had a very minor chip. I would leave zero stars if possible .. read more

I would never pour my money into a business unless I felt completely comfortable which I did not at all. The dentist is so cold and don't let you ask any questions unless he's the one asking and the service is truly a joke. Please don't waste your time or money. The best thing about this place is the dental assistant Arian... she is such a beautiful soul but other than just don't do it!!!!!!! read more

If you need a friendly, professional, caring dental office , Cypress Crossroads is where you should be. From the front office to the dentist you will find none better. The office strives to keep everything sanitized during this trying time we all find ourselves in. read more

Unfortunately i can't give them 0 stars. I had an appointment at 945am. I sat in their office until 1030 and finally asked when i would be seen. I heard the receptionists whispering in the back, until one finally said one of their employees had a "covid scare" & didn't make it to work so they were behind. That's probably something they should lead w as soon as you check in & not make you wait 45+ min. I left. They asked if i would like to reschedule- no. Absolutely not. I will not waist my time & money on a company that does not value my time. read more

This company lied to me about having 4 cavities and they said they couldn't even clean my teeth because of some gum disease that I have at 25 years old. I got a 2nd opinion and come to find out that I had no cavities or gum disease. The receptionist clearly hates her job and has horrible customer service. They also tried to charge me over 2k in charges for those issues I had apparently. Do not use if you want a honest dental doctor. read more

Amazing experience, these guys really worked with me to fix a little problem I was having. They went over backwards to fit me in and made my service great. Dr. Samuel has an excellent chairside manner, and made me feel comfortable right way. They took care of my issue and expedited everything so that I wouldn't have to be uncomfortable for any longer than absolutely necessary. I am so pleased with my experience and will definitely be visiting them for my future dental needs. read more

Everyone in this office has great bedside manner and show true empathy for their patients. Another dentist screwed up my teeth and went out of business shortly after. Cypress Crossroads Dental Group not only corrected the problem, but gained my trust as a reputable doctors office. I will be a lifelong patient, hopefully seeing them as little as possible though! read more

Crossroads dental group staff are very friendly and helpful. The office is always very clean I will defiantly be back for my cleaning:)

Don't go there! Seriously, their office appears to be running scams to max out insurance and direct patient pays. Be cautious and get second opinions re cavities, root canals, and "deep cleanings". With those recommendations for me, they completely missed a broken amalgam filling!! I took the bait re "deep cleaning"...$700 not covered by insurance...and they didn't catch the obvious broken filling on top of a lower molar. I broke that filling over three years ago. I have since reported them to both my insurance & the relative state authorities. Beware and choose wisely. read more

I came in as a new patient and the receptionist was really warm and welcoming. The staff (I met 3 of them) were very helpful and took good care of me and expressed interest in my needs. I'm very pleased with the service and I highly recommend them! During the xrays, exam, and cleaning they made sure I was comfortable throughout the process which is nice! read more

Back in 2016 I got a check-up here and they told me I had 4 cavities. They also told me I had a cracked tooth that would need a crown in the future. They filled in the cavities the same day, but within a few days one of the teeth that they filled started to hurt. I went back and they told me they hadn't shaved down the filling enough, which led to the pain. To this day, I still have sensitivity in that tooth. Fast forward to yesterday, I get a check up from a dentist across the street with great reviews (for good reason). He told me that the specific fillings that Crossroads did were "barely passable." He also informed me that I do not have a cracked tooth like they said, it just has a deep groove. They do not do a good job filling cavities at all and they can't properly diagnose a cracked tooth (either that or they lied to me to get me to pay for more services from them). Overall, I would not trust this dentistry with my teeth. read more

I love the professionalism that the staff has towards each other and clients. A warm and welcoming environment, very pleasant. The staff is very concerned about your well being making sure you are comfortable at all times. read more

Just awful! I would avoid this place at all costs if I were you. Really unprofessional front desk, I heard them yell out another patient's entire dental history, and they starting yacking about mine as I was checking out as well - patient privacy is not an important thing here. And the lady taking the x-rays was beyond rude, I've never had a worse experience, she kept shaking her head at me and lecturing me while trying to place the device as though it's not her job to make sure she takes the correct picture. I told them I most likely don't even need an x-ray and they could likely make a diagnosis without one, which turned out to be true, but you know they have to follow "procedure" - because it would be unthinkable to treat us as individuals rather than follow their ridiculous procedures. Never ever again! read more

Unfortunately, we never even made it to seeing the actual dentist. My 4 year old had an appointment at 10am. We arrived at 940 as this was his first time at this office. After filling out the paperwork, I brought it to the front desk and was asked to come back at 11:00 because, "they are running late." Mind you, the office was empty. We left, I had another child with a babysitter I had to now try to rearrange times with. At 10:40, the dentist called and said I needed to call my insurance and give them the dentists phone number. The dental group, address and phone number is already listed as our pcp on our dental insurance. Called insurance, gave phone number and they said they already had it. After things were handled so poorly and unprofessional up to this point I just cancelled our appointment completely and found a new dentist. Would not recommend this practice unless you have A LOT of spare time to deal with them. read more