Fair. Courteous, proficient and prompt. I found him to be trustworthy. I have recommended him to…read moreother people as well. I like the fact that he comes to your house.

The gentleman got the old ignition cylinder off but broke my key off in the lock got it stuck,…read morebroke the lock itself(expected me to use a tool instead of my key to turn the car on) got the new ignition in but now my turning signal don't turn on, high beams, and wipers don't work

This is the second time I've needed a tow service and these guys don't disappoint. They are prompt,…read morefair and very helpful. Edit update: Our driver was so extra helpful. He dropped the car off exactly where I needed and then he even suggested I check with my insurance for any kind of roadside assistance. I didn't even think of that and thanks to him, we will be getting reimbursed!

Completely unprofessional, argumentative, and dismissive of my concerns. Will never utilize this…read moreservice again. Called and requested towing for my dead EV. While on the phone i specifically asked for rollers for the back wheels, as the car was unable to be put in neutral and the parking brake could not be release. I was informed this would incur extra equipment fees, and i agreed to this. When the truck arrived, the driver refused to use the tow hook and insisted on strapping to my rear control arms, then instead of rollers, pulled out plastic slides. When i explained why i requested rollers i was met with "i know how to do my job" and "do you want me to leave" threatening to strand me with my car. While loading my vehicle, one side slid off due to the inappropriate winch angle. When i called dispatch to speak to the manager, i was informed I "never asked for rollers" and was then told about the slides and told they would have never sent the truck if i wanted rollers. I never would have agreed to the tow if they would have informed me of the slides. This seems like a blatant attempt to gaslight me, after they already had money they only then told me about the slides. Even after multiple requests to ensure the wheels would not roll, the driver jerked and bounced my car by the rear wheels when attempting to unload my car. They know best, and the customers concerns aren't valid.

Locked my keys in the car. They called and told me they would be there in 20 mins and never showed…read moreup. I scheduled it through ATT roadside assistance (their service was a dumpster fire itself.) I waited for 2+ hours and finally gave up and left my car there. I called like 10 times and nobody answered. Left a voicemail and nothing.

I called this guy to jump my truck which took him 40 minutes to arrive then he attempted to jump my…read more7.3 turbo diesel with a pretty small battery charger which I was 99 percent sure wouldn't work due to the engine being big. He then proceeded to tell me the terminals where it connects to my batteries were bad and that's the reason it wouldn't start . I had jumped this car previously with another car on one battery and heavy duty truck on the next and it started right up. I know my batteries were on their way out but they had at least another year or so before they needed to change. After another ten minutes of messing around with my truck he left frustrated because he could not start my car. I called later that day to ask for refund in which the guy got angry at me because I didn't tell him to bring two battery chargers instead of one and hung up on me without giving me my refund. I would definitely not call him for assistance again. Lo and behold after $120 in Uber from rogers to Fayetteville for two brand new batteries from autozone which were about $500 my truck started right up like nothing happened so i guess he also lied to me about the terminals as well.